Fortune Resort Sullivan Court, Ooty, a member of the ITC Hotel Group, presents a highly regarded experience for travelers seeking comfort and convenience in a prime location. Its strategic position in the heart of Ooty provides easy access to key attractions like the Government Rose Garden, main market areas and downtown, all while maintaining a serene and tranquil environment that offers beautiful views from its hilltop setting. Guests consistently praise the exceptional service and well-maintained property, highlighting the courteous and supportive staff who go out of their way to enhance the overall experience.
Breakfast at the resort receives mixed reviews with many guests commending the delicious and varied spread that caters to both vegetarians and non-vegetarians, including live counters for eggs and dosa. However, some guests cite limited options and repetitiveness as areas needing improvement. Despite occasional service lapses and long queues, the breakfast's taste and hygiene generally exceed expectations.
The dinner experience follows a similarly positive trend with guests frequently praising the quality and variety of the menu. The cooperative and friendly staff contribute significantly to the dining experience, although there are mentions of inconsistencies in food serving and occasional issues with buffet refills and specific item availability.
Rooms at the resort are described as spacious, well-equipped and comfortable with particular appreciation for cleanliness and maintenance. Guests applaud the grand decor and thoughtful layout, though some note that room views and sizes can vary with a few instances of smaller or congested spaces for larger groups. Overall, rooms offer a comfortable and aesthetically pleasing environment, bolstered by diligent housekeeping.
Cleanliness across the resort is consistently praised with guests noting clean facilities, fresh linens and well-maintained environments. While there are occasional isolated incidents of cleanliness issues, the overall commitment to hygiene and sanitization remains commendable.
The staff at Fortune Resort Sullivan Court are a standout feature, earning frequent praise for their professionalism, attentiveness and friendly demeanor. Their courteous and helpful nature, from the front desk to housekeeping, leaves a lasting positive impression on guests, significantly contributing to the resort's reputation for excellent service.
Lastly, guest experiences with the beds are varied with many finding them comfortable and satisfactory. However, some concerns are raised about the softness and quality of the mattresses. Despite these occasional issues, the resort is generally regarded as a comfortable stay with the positive experiences outweighing the negatives.
In summary, Fortune Resort Sullivan Court in Ooty stands out for its prime location, exceptional staff service and well-maintained, comfortable rooms, making it an appealing choice for travelers looking to explore Ooty while enjoying a pleasant and convenient stay.