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Summary of reviewsUrban Hotel receives substantial acclaim for various aspects, especially its location, cleanliness and staff service. Guests frequently highlight its convenient and accessible location on the outskirts of the city, striking a pleasant balance between proximity to business districts and cultural landmarks such as Plyazh water park and the Museum of Science. The nearby neighborhood is cozy with easy access to public transport, shops and the Victoria Gardens shopping center, making it ideal for both business and leisure travelers. The peaceful residential area is appreciated for its quietness, rendering the hotel an excellent spot for a transit stay.
While the lack of an on-site breakfast option draws mixed reviews, the staff's effort to provide lunch boxes and the proximity to various breakfast spots alleviate this concern. Feedback suggests that when breakfast is available, it is delicious and of high quality, though the setup could use some improvement.
The rooms at Urban Hotel are consistently praised for their cleanliness and practicality. Guests admire the bright, modern design and the freshly renovated interiors. Equipped with essentials like slippers, soap and shampoo, the rooms are cozy and well-suited for short stays, especially for budget-conscious travelers. The comfort of the beds and the cleanliness of the linen are recurrent positives, although the small room size, poor sound insulation and occasional lack of amenities like air conditioners receive some criticism. Registration is efficient and essential conveniences such as a water cooler, microwave and hairdryer are available at the reception.
Cleanliness is a standout feature with guests often noting the spotless condition of both rooms and common areas. The fresh, tidy environment, complemented by clean bedding and well-maintained facilities, creates a comfortable ambiance. The friendly and attentive staff significantly contribute to maintaining this high level of cleanliness.
The hotel staff is frequently praised for their friendliness, professionalism and supportive nature with a 24-hour reception desk enhancing guest convenience. The receptionists are commended for their helpfulness and willingness to assist, making the stay pleasant and welcoming.
The free WiFi at Urban Hotel is generally well-regarded with most guests experiencing a good connection throughout their stay. While occasional connectivity issues occur, the staff's prompt assistance helps resolve them, ensuring a satisfactory internet experience for most visitors.
Lastly, the beds receive positive remarks for their comfort with numerous guests enjoying a restful night's sleep on the warm and cozy bedding. However, some guests note discomfort with bed configurations, such as the merging of single beds to form a double and issues with the firmness or height of pillows.
In summary, Urban Hotel stands out for its excellent location, impeccable cleanliness and outstanding staff service, making it a favorable choice for travelers seeking comfort and convenience, despite some minor drawbacks.
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