5-Star HotelThis is a superior, family-run, centrally located hotel, a short stroll from Wellington's vibrant waterfront. Its sumptuous suites offer indulgent bathrooms, high-end tech, superb city views, and plenty of space.
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Summary of reviews related to the '5 Star' categoryThe Bolton Hotel has garnered a mixed array of reviews regarding its five-star rating, facilities and services. Many guests have praised the hotel as excellent and exceptional, consistently highlighting a true five-star experience marked by luxurious facilities and impeccable service. The ambiance and overall decor are often cited as contributing factors to the perfect five-star experience with no complaints from some patrons.
However, not all reviews align with this glowing appraisal. A number of guests have found the hotel falling short of the five-star standard, pointing out issues such as rooms looking a bit worn and service not meeting the high expectations associated with its rating. Concerns have been raised about room cleanliness, including hair found on bedding and in bathrooms, as well as room servicing delays and mismanagement of requests.
Some reviewers felt that the hotel did not provide sufficient value for its price, arguing that it did not reach the executive level of accommodation they anticipated. These critiques suggest that while the Bolton Hotel has many strong points, it may still have areas needing improvement to consistently meet the five-star benchmark.
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