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Summary of reviewsHotel Real enjoys a strong reputation for its superb location, nestled in the heart of Lleida. Guests consistently praise its central position, offering convenient access to the city's main attractions, including the historic center, shopping streets, the Segre River and the Seu Vella. The hotel’s proximity to public transportation hubs like train and bus stations adds to its appeal, making it an easy base for exploring both the city and beyond. Despite its bustling surroundings, guests appreciate the quiet environment and nearby parking options, enhancing the overall convenience.
The rooms at Hotel Real are often described as spacious, clean and comfortable with many highlighting modern renovations and amenities like mini-fridges and balconies providing nice views. Reviewers consistently note the hotel's high level of cleanliness, mentioning spotless rooms and well-maintained common areas. The updated bathrooms are a particular highlight, adding freshness to the guest experience. While some rooms are noted to be a bit outdated with minor issues such as small TVs and street noise, the majority of guests find the accommodations to be pleasant and welcoming.
Staff at Hotel Real receive high marks for their friendliness and attentive service. Specific staff members like Gabriela, Miquel, Álex, Samantha and Marta are frequently mentioned for their professionalism and genuine kindness. Guests appreciate the helpful attitude and willingness of the staff to go the extra mile, contributing significantly to positive stay experiences.
The hotel's dining options receive mixed reviews. While the on-site restaurant garners praise for its varied and reasonably priced menu, especially the commendable quality of the paella, some guests note that service can be disorganized and that the dining area might feel outdated and dark. Breakfast, in particular, seems to be a weak point with many guests calling out limited variety, poor quality and high cost. However, the presence of nearby cafes and restaurants offers guests ample alternatives.
Family accommodation at Hotel Real is another positive aspect with rooms described as spacious and well-equipped to handle larger groups with additional amenities like extra beds. The staff's helpfulness and the hotel's strategic location contribute to a comfortable and convenient stay for families.
The free Wi-Fi is generally praised for its reliability and good signal strength throughout the hotel, although occasional connectivity issues are mentioned. Parking is accessible with various nearby options, including a public parking garage at the hotel entrance, despite the hotel not providing its own parking facilities.
As a three-star hotel, Hotel Real meets and sometimes surpasses guest expectations with its central location, comfortable rooms and good value for money. It caters well to business travelers, offering a practical base with easy access to necessary amenities and friendly staff. Its accessibility for guests with disabilities is also commendable, although there have been minor issues like a broken elevator and a non-functioning bathroom lock.
Overall, Hotel Real is a highly recommended choice for visitors looking for a comfortable and well-located stay in Lleida, backed up by friendly staff and clean, spacious rooms. While there is room for improvement in areas such as breakfast and some aspects of the dining experience, the positives outweigh the negatives, ensuring a pleasant visit for both leisure and business travelers.
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