Hotel Puerto Palace
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Summary of reviewsHotel Puerto Palace is lauded for its serene and tranquil location, offering a peaceful escape from the bustling city center of Puerto de la Cruz. Nestled among beautiful mountain views and tropical vegetation, the hotel provides guests with a calm, relaxing environment. Its proximity to attractions like Loro Park and Playa Jardin and good public transportation make it convenient for exploration. Despite being situated on a hill, guests appreciate the scenic walk and the hotel's complimentary shuttle service, reinforcing the hotel's balance between tranquility and accessibility.
The hotel's breakfast receives extensive praise for its variety, quality and value with a diverse array of sweet and savory options that cater to all tastes. Guests consistently describe it as generous and satisfying, adding to the overall appeal of the hotel. Conversely, dinner experiences are more mixed with notable mentions of variety and quality, but some guests find it repetitive and lacking in freshness. Despite these concerns, the pleasant dining environment and attentive staff contribute positively to the overall experience.
Rooms at Hotel Puerto Palace are described as spacious, well-equipped and comfortable, many featuring balconies with beautiful sea or pool views. Guests appreciate the cleanliness, effective housekeeping and quietness of the rooms, ensuring a restful stay. Although some rooms show signs of age, the overall quality remains high with modern amenities and tasteful decor.
Cleanliness is a standout feature with the hotel consistently maintaining high standards in both rooms and common areas. The meticulous attention to detail by the housekeeping staff is frequently praised, contributing to the hotel's inviting atmosphere.
The staff at Hotel Puerto Palace shine through with their exceptional dedication and professionalism, creating a welcoming and friendly environment. Specific staff members receive special mentions for their kindness and efficiency, significantly enhancing guests' experiences.
While the hotel's free Wi-Fi service has mixed reviews with some guests experiencing weak signals and disconnections, the hotel compensates with its superb pool area. The well-maintained pools and luxurious jacuzzis are set in lush tropical gardens, offering a tranquil spot for relaxation. Additional sports facilities, including well-maintained tennis courts, further enrich guests' stay.
Parking can be challenging due to limited spaces in the hotel's underground garage, but ample public parking options nearby generally mitigate this issue.
In summary, Hotel Puerto Palace offers a harmonious blend of tranquility, excellent service and high-quality amenities, making it a solid choice for travelers seeking both relaxation and the option to explore the vibrant local attractions. The combination of a superb breakfast, spacious rooms, outstanding cleanliness and friendly staff ensures a consistently pleasant stay.
Categories
The hotel's breakfast receives extensive praise for its variety, quality and value with a diverse array of sweet and savory options that cater to all tastes. Guests consistently describe it as generous and satisfying, adding to the overall appeal of the hotel. Conversely, dinner experiences are more mixed with notable mentions of variety and quality, but some guests find it repetitive and lacking in freshness. Despite these concerns, the pleasant dining environment and attentive staff contribute positively to the overall experience.
Rooms at Hotel Puerto Palace are described as spacious, well-equipped and comfortable, many featuring balconies with beautiful sea or pool views. Guests appreciate the cleanliness, effective housekeeping and quietness of the rooms, ensuring a restful stay. Although some rooms show signs of age, the overall quality remains high with modern amenities and tasteful decor.
Cleanliness is a standout feature with the hotel consistently maintaining high standards in both rooms and common areas. The meticulous attention to detail by the housekeeping staff is frequently praised, contributing to the hotel's inviting atmosphere.
The staff at Hotel Puerto Palace shine through with their exceptional dedication and professionalism, creating a welcoming and friendly environment. Specific staff members receive special mentions for their kindness and efficiency, significantly enhancing guests' experiences.
While the hotel's free Wi-Fi service has mixed reviews with some guests experiencing weak signals and disconnections, the hotel compensates with its superb pool area. The well-maintained pools and luxurious jacuzzis are set in lush tropical gardens, offering a tranquil spot for relaxation. Additional sports facilities, including well-maintained tennis courts, further enrich guests' stay.
Parking can be challenging due to limited spaces in the hotel's underground garage, but ample public parking options nearby generally mitigate this issue.
In summary, Hotel Puerto Palace offers a harmonious blend of tranquility, excellent service and high-quality amenities, making it a solid choice for travelers seeking both relaxation and the option to explore the vibrant local attractions. The combination of a superb breakfast, spacious rooms, outstanding cleanliness and friendly staff ensures a consistently pleasant stay.
Family Friendly Hotel
Hotel Puerto Palace is highly-rated by families. It offers a wide range of free sports facilities, including basketball, table tennis, and badminton. There is also a mini-golf course and a children's play area.
Business Hotel
Hotel Puerto Palace is equipped to host large conferences, corporate galas, and board meetings. It offers comprehensive conference programs and has over 600 m2 of fully equipped rooms for meetings and banquets. The hotel provides services and facilities suitable for business meetings.
Hotel with Parking
Guests at Hotel Puerto Palace benefit from free self-parking available directly on site. This eliminates the need to search for or pay for parking elsewhere during their stay.
Accessible Hotel
Included in lists of accessible hotels in Puerto de la Cruz.
Hotel with Gym
The hotel has a well-equipped gym that is open 24/7. Free fitness classes are available.
4-Star Hotel
Situated in Puerto de la Cruz, this hotel provides a range of amenities and comfortable accommodations. It is known for its excellent service and convenient location, making it a great base for exploring the area.
Hotel with Children's Pool
This hotel provides a fantastic range of activities catering to both children and adults. Kids can enjoy free sports facilities, a mini-golf course, and a dedicated play area. Spacious family rooms and amenities like cribs make it comfortable for families.
Hotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Hotel with Tennis Courts
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a serene and tranquil area, Hotel Puerto Palace offers a quiet escape from the hustle and bustle of Puerto de la Cruz. The peaceful surroundings, beautiful mountain views and tropical vegetation create a calm environment perfect for relaxation. The hotel's location affords stunning sunset views and proximity to notable spots like Loro Park and Playa Jardin, while being only a short distance from the central area of Puerto de la Cruz. Although it is situated on a hill, guests find it accessible with a 15-20 minute walk or through the hotel's complimentary shuttle service.
For those interested in exploring the northern part of Tenerife, the hotel's placement is ideal, providing easy access to the highway and making it a convenient base for excursions. While the location might feel somewhat remote, it ensures a peaceful stay with convenient parking options and good public transportation nearby. The overall layout is perfect for those who enjoy a blend of tranquility with the option to explore vibrant local attractions.
While some guests point out the hotel is a bit far from the bustling city center and beaches, the uphill walk reveals beautiful views and a residential ambiance that many find charming. The hotel is well-equipped with leisure facilities including pools, jacuzzis and sports areas, enhancing guests' stays with varied entertainment and amenities. Despite the distance to the city center, the location is praised for offering a respite from the crowded coastlines while remaining accessible for day trips and sightseeing throughout the island.
The breakfast at Hotel Puerto Palace has received numerous positive remarks from guests, highlighting a diverse and plentiful buffet that caters to a wide array of tastes with both sweet and savory options. Many praised the extensive selection, calling it varied and well-stocked with high-quality food and excellent value for money. Guests appreciated the rich and satisfying breakfast experience, noting the grand and diverse options available early in the morning, making it convenient for early risers to start their day exploring.
Several reviews emphasized the exceptional quality and the wide variety of choices, including hot and cold options, fruits, cheeses, freshly cooked eggs and more. The breakfast buffet was described as very complete, generous and capable of meeting all tastes and preferences. Despite some crowding and occasional organizational issues, the breakfast was frequently referred to as superb, exceptional, fantastic and amazing by the majority.
On the downside, a few guests mentioned that the breakfast could benefit from having more fruit options and a couple noted concerns about the quality of coffee and juices, which some found to be disappointing. Overall, the varied, plentiful and high-quality breakfast at Hotel Puerto Palace stands out as a vital component of the hotel's appeal, often complementing other positive aspects such as friendly staff, cleanliness and good facilities.
The dinner experience at Hotel Puerto Palace receives mixed reviews from guests. On the positive side, many appreciate the variety and quality of the dinner buffet, highlighting it as delicious, abundant and reasonably priced. Guests on half-board packages frequently found the food to be excellent with a wide selection available each night. The tapas bar and poolside snacks also receive praise.
However, several reviews indicate areas for improvement. A recurring concern is the lack of variety and freshness in the hot buffet items with some guests finding the food repetitive and not up to the standards expected of a 4-star hotel. The dinner buffet seems to cater primarily to German tourists, which might not appeal to everyone and there are mixed feelings about the inclusion of drinks, which must be paid for separately.
Some guests also mention issues with the quality of the food, describing it as inconsistent, bland or even subpar for the price. There are reports of queues to get into dinner and dissatisfaction with the limited vegetarian options. Despite these criticisms, the attentive staff and the pleasant dining environment contribute positively to the overall experience.
Hotel Puerto Palace offers a comfortable and inviting stay with its spacious and well-equipped rooms, making it an ideal choice for guests seeking a relaxing holiday. The rooms are consistently mentioned as being large, clean and well-furnished, contributing to a cozy and welcoming atmosphere. Many rooms feature balconies with beautiful views of the sea or the hotel's pool, adding an extra touch of luxury to the stay.
Family rooms are particularly noteworthy, providing two separate rooms each with its own terrace and ocean view, which is perfect for larger groups or families. Comfortable beds and effective housekeeping further enhance the guest experience, ensuring a restful night’s sleep and spotless accommodations.
Despite some rooms showing signs of age and a few areas needing modernization, the overall room quality remains high with functional amenities and tasteful decor. Guests appreciate the modern bathroom fittings and the inclusion of everything needed for a comfortable stay. Rooms facing the pool or with panoramic views are especially prized for their aesthetic appeal.
Additionally, the hotel’s rooms are consistently praised for their quietness and soundproofing, ensuring a peaceful stay. However, some rooms near main roads or with poor ventilation received minor complaints about noise.
In summary, Hotel Puerto Palace’s rooms provide an excellent blend of comfort, spaciousness and scenic views. While there are areas that could benefit from updates, the hotel’s attention to cleanliness and well-maintained facilities make it a solid choice for travelers.
Hotel Puerto Palace receives consistent praise for its comfortable beds, which are frequently highlighted by guests as one of the standout features of their stay. Many reviews mention the beds being extraordinarily comfortable with specific mentions of king-sized and super king-sized beds adding to the luxurious feel of the rooms. Guests also appreciate the cleanliness and well-maintained nature of the bedding, describing both the rooms and the beds as clean and cozy. The large, spacious beds often enhance the comfort level, ensuring a restful night's sleep for many visitors.
However, there are mixed feelings about mattress firmness. While some find the mattresses delightfully soft and cozy, others note that certain beds are too hard or firm for their liking, which can detract from the overall comfort. Despite these occasional complaints, the majority of the feedback about the beds leans positive, ensuring a generally comfortable and pleasant stay at the hotel. The bedding quality and overall room comfort contribute to the appealing accommodation experience at Hotel Puerto Palace.
Hotel Puerto Palace excels in maintaining impeccably clean and well-maintained facilities. The establishment is consistently praised for its top-notch cleanliness, including both rooms and common areas. Reviewers highlight the exceptional efforts of the housekeeping staff, who ensure rooms are not only neat and tidy but also cleaned on a daily basis. Public areas, like the pool and gardens, are meticulously kept and the overall hygiene standard is impressive.
Guests appreciate the modern and comfortable accommodations, noting that rooms are spacious, cozy and come with clean, comfortable beds. The hotel's staff also garners praise for their friendliness and efficiency, contributing to a welcoming environment.
A notable highlight is the meticulous attention to detail in the hotel's upkeep – from the spotless rooms to the well-maintained plants and pool areas. The reviews reflect guests' satisfaction with both the cleanliness and the high quality of the hotel’s facilities, resulting in a consistently pleasant stay.
Hotel Puerto Palace has garnered a reputation for its outstanding staff, whose friendliness and professionalism are consistently highlighted across numerous guest reviews. Visitors frequently praise the team’s exceptional dedication with words such as cheerful, attentive, polite and kind appearing repeatedly.
Guests are warmly received at the front desk with many noting the helpfulness and attentiveness of the receptionists. The attentive nature extends beyond the lobby, as restaurant staff and cleaners equally contribute to a positive guest experience. The team’s efficiency is evident, from swift room service to the diligence of the whole hotel's operations. This collective effort ensures a welcoming, cordial atmosphere that enhances every guest's stay.
Specific staff members, such as Josué at the reception and Daniel at the restaurant, receive special mentions for their exceptional service. It's clear that the kindness and professionalism of the staff leave a lasting impression with many guests expressing gratitude for going above and beyond in making their stay comfortable.
Despite occasional mentions of less friendly front desk interactions, the overall sentiment towards the staff at Hotel Puerto Palace remains overwhelmingly positive. The sheer volume of praise for their friendly demeanor, helpfulness and comprehensive service speaks volumes about the hotel’s commitment to hospitality. This dedication ensures that guests feel truly valued and well taken care of during their stay.
Hotel Puerto Palace offers free Wi-Fi throughout its premises, but guest experiences with the connectivity vary greatly. Some reviews mention that the Wi-Fi is good, fast and reliable with excellent coverage across the hotel, including the lobby. However, many guests have reported issues such as weak signals, frequent disconnections and unstable or unreliable internet. Rooms located at the end of hallways seem particularly affected with some guests noting the Wi-Fi does not work at all in these areas. Overall, while free Wi-Fi is available, it appears that the consistency and strength of the connection could be improved to meet guests' expectations.
Hotel Puerto Palace offers a variety of sports facilities, including volleyball, tennis, minigolf and table tennis, appealing to active guests. Most notably, the hotel features a well-equipped and well-maintained gym, which is open 24/7. The gym is described as small but effective with adequate facilities and even free fitness classes available. However, potential guests should be aware that access to the gym is not included in the hotel price and incurs an additional cost of 7 euros per day. Despite the extra fee, the gym's presence and quality have garnered positive remarks from visitors.
Hotel Puerto Palace boasts an exceptional pool area that consistently receives high praise from guests. The outdoor complex features several spacious and beautifully maintained pools, complete with an array of sun loungers that ensure ample space for relaxation. The pools are frequently described as clean, elegant and surrounded by lush tropical gardens, adding to the tranquil atmosphere. Many visitors particularly enjoy the heated pools and the luxurious jacuzzis, which provide a soothing experience even in cooler weather. The rooftop pool, offering serene and peaceful views, is also a standout feature.
The poolside landscape is thoughtfully designed with some rooms offering stunning views of both the pool and Mount Teide. Additionally, the pool amenities include lifeguards, which adds a layer of safety for families. Activities like mini-golf and varied poolside entertainment further enhance the leisure experience. Despite occasional comments about the pool temperature being on the cooler side, the overall feedback highlights the pool area as a major highlight of the hotel's amenities. Guests appreciate the combination of well-maintained facilities, beautiful surroundings and a relaxing environment that makes the pool area a perfect spot to unwind.
Hotel Puerto Palace offers a variety of sports and activities with the tennis courts being a prominent feature. Guests frequently mention the availability and quality of these courts, highlighting that they are well maintained and provide a good playing experience. The facility also includes other recreational options such as mini golf, basketball, volleyball and table tennis, ensuring a diverse range of activities for all guests. Some reviews note that the exact cost or rental details for tennis equipment might not be clearly stated. Additionally, there's a sea view from the tennis courts, adding an extra layer of enjoyment while playing. Overall, the hotel's sports amenities, especially the tennis courts, receive positive feedback from visitors.
Travelers to Hotel Puerto Palace generally find parking to be a mixed experience. While the hotel does offer a free underground garage, its limited capacity means that spaces fill up quickly and cannot be reserved. Many guests mention that the hotel parking lot is often full, even during the off-season, which can make it challenging for those arriving with their own vehicle.
However, there are ample public parking options available on the streets surrounding the hotel. Guests often find it relatively easy to secure a parking spot nearby with free street parking being a common and convenient solution. Despite the limited spaces within the hotel's direct parking facilities, visitors overall manage to find parking without significant issues due to the availability of nearby street parking.
A few guests did note frustration with the parking situation, highlighting difficulty in finding spots during busy times or commenting on the small and sometimes "unsafe" nature of legal parking options. Nevertheless, the consensus leans towards a manageable parking experience with many finding parking solutions within a short walking distance to the hotel.
For those planning a visit, it’s advisable to be prepared for the potential need to park on the surrounding streets, but rest assured that free and accessible parking is generally within reach.
Hotel Puerto Palace in Puerto de la Cruz is an excellent choice for families seeking a memorable vacation. The hotel boasts a fantastic range of activities that cater to both children and adults. Kids will be thrilled with the array of free sports facilities, including basketball, table tennis and badminton. The mini-golf course and children’s play area add extra layers of fun, making it a perfect spot for family activities and bonding moments.
The family rooms are notably spacious, catering comfortably to families with separate sleeping areas. The hotel's atmosphere is very family-oriented and the friendly staff are particularly attentive to the needs of younger guests, ensuring a warm and welcoming environment. The complimentary children's entertainment in the evenings is a delightful touch, engaging kids and allowing parents some relaxing time.
Parents appreciate the clean, beautiful surroundings and the safety measures such as the pool slide access restrictions, which are designed to keep younger kids safe. The children's area, complete with a dedicated pool, ensures that even the youngest family members can enjoy their stay. Special holiday events, like a visit from Santa Claus, enhance the magical experience for children.
The hotel’s family-friendly environment extends beyond leisure activities. Practical amenities such as cribs for babies are readily available upon request and the reasonable room prices make it an attractive option for family travel.
Hotel Puerto Palace combines a child-friendly atmosphere with a plethora of activities, making it a highly recommended choice for families looking to enjoy a relaxing and enjoyable holiday together.
Hotel Puerto Palace presents a mixed experience that highlights both commendable and less favorable aspects typical of a four-star hotel. Generally, the hotel has been described as well-equipped and offering good value for money with some guests noting that it stands out as possibly the best four-star option in Puerto de la Cruz. Certain aspects, such as exterior appearance and amenities, meet or exceed the expectations for its category, leading some to suggest it deserves more stars.
However, there are recurring mentions of the hotel feeling somewhat dated with facilities and services not fully living up to the four-star standard. The rooms, although decent, have been described as poorly equipped despite recent renovations. Many guests expected more modern and comprehensive amenities, typical of a four-star establishment.
The dining experience appears to be the most significant area of concern. Various reviews highlight that the quality and variety of food, especially in the dinner buffet, do not meet four-star expectations. The breakfast and overall food service have been rated as average or poor compared to other hotels in the same category with some guests finding it disappointing.
In summary, while Hotel Puerto Palace stands out in some areas for its value and amenities, there are noted discrepancies in food quality and overall modernity that suggest room for improvement to fully align with the four-star designation.
Hotel Puerto Palace emerges as a commendable option for business travelers seeking a blend of work and relaxation. Many reviewers note that it presents a pleasant environment with facilities that cater well to business needs. The establishment stands out for its clean and efficient service, a vital aspect for professionals aiming to stay productive.
Despite some drawbacks, such as the lack of a dedicated business suite, the hotel compensates with fantastic business facilities, including a well-equipped conference center and accessible parking. The venue provides a reliable Wi-Fi connection, which is essential for uninterrupted work. Accessible facilities further enhance its attractiveness for business people.
The fast and efficient service at Hotel Puerto Palace is frequently mentioned, which makes it a popular choice among businessmen. Although the hotel hosts a significant number of elderly guests, its quiet ambiance is beneficial for those who need to focus on work. Strategically located for business travel, the hotel is good for business stays and business travelers in general.
While there is some room for improvement, particularly in expanding the number of boardrooms, the hotel effectively caters to the needs of business travelers, making it a recommended spot for combining work and relaxation.
Hotel Puerto Palace receives commendations for its accessibility features, making it a practical choice for guests with disabilities. The hotel is praised for its clean environment and quiet ambiance, particularly in May, as well as its beautiful sunset views. Many guests found the hotel easily accessible with ramps and elevators available throughout the property, ensuring smooth navigation across different areas including the pool, garden and terrace.
Accessible parking and wheelchair-friendly facilities add to the convenience. Despite this, the hotel's location is noted to be less accessible, situated away from the city center which could pose challenges for those with specific accessibility needs. The central location, while beneficial for easy access to nearby attractions, is not necessarily close to the city hustle, which some guests found inconvenient.
The hotel offers accessible rooms upon request, but there are comments about the need for modernization in certain areas, particularly bathrooms. Some reviews highlight that the hotel is not entirely suitable for disabled guests, lacking barrier-free access in some parts. However, the overall accessibility, including facilities for people with reduced mobility, is appreciated by many visitors, making it a viable option for travelers seeking accessible accommodations.
Hotel Puerto Palace offers exceptional amenities for families, particularly for those with children. The hotel features multiple pools specifically designed to cater to young guests, including separate children’s pools and a small baby pool, making it a children-friendly haven. Parents and children alike enjoy the warm pools, especially during the winter and the kids pools are frequently highlighted as a standout feature, offering great entertainment. The hotel also provides free sports facilities, including basketball and tennis courts, further adding to its appeal for families. With its excellent pools, kids-friendly environment and dedicated children's entertainment, the hotel ensures a memorable stay for families. However, it should be noted that the pool area lacks water slides and some pools are not heated. Despite these minor drawbacks, the overall atmosphere and facilities remain beautiful and engaging for children.
Hotel Puerto Palace offers a selection of heated pools and jacuzzis, which guests generally appreciate. The heated facilities are noted to be well-maintained and clean, making them useful even during bad weather. The temperature of the heated pool is often around 24 degrees Celsius, which some guests find comfortable while others consider it on the cooler side. While several outdoor pools and hot tubs are heated, a few reviews mentioned that some pools could feel chilly, especially during the colder months like January. Despite mixed feelings on the water temperature, the heated pools are seen as a valuable amenity with the indoor heated pool frequently mentioned for its consistent warmth. Overall, the heated pool areas are seen as a positive addition to the hotel’s offerings.
Hotel Puerto Palace boasts an outdoor pool area that consistently impresses guests with its stunning landscapes and immaculate cleanliness. The multiple pools are surrounded by beautiful gardens, creating a serene and visually appealing environment. Visitors frequently highlight the well-maintained state of both the gardens and the pools, noting that the cleanliness is top-notch across the entire hotel property.
The sizeable swimming areas include a varied selection of pools with some specifically heated and even a separate children's pool, ensuring options for all preferences. Guests also enjoy the convenience of an extensive pool schedule, allowing use even after typical lifeguard hours. The presence of numerous sunbathing areas equipped with ample sunbeds and umbrellas adds to the relaxing atmosphere.
Highlights include the courtyard pools, a roof terrace pool and a nudist pool, catering to different tastes and needs. The jacuzzis are also praised for their consistent cleanliness and appeal. Overall, the outdoor pool areas at Hotel Puerto Palace offer a well-designed and meticulously maintained space that enhances the vacation experience with its beauty, variety and comfort.
Location Show Map
Location
For those interested in exploring the northern part of Tenerife, the hotel's placement is ideal, providing easy access to the highway and making it a convenient base for excursions. While the location might feel somewhat remote, it ensures a peaceful stay with convenient parking options and good public transportation nearby. The overall layout is perfect for those who enjoy a blend of tranquility with the option to explore vibrant local attractions.
While some guests point out the hotel is a bit far from the bustling city center and beaches, the uphill walk reveals beautiful views and a residential ambiance that many find charming. The hotel is well-equipped with leisure facilities including pools, jacuzzis and sports areas, enhancing guests' stays with varied entertainment and amenities. Despite the distance to the city center, the location is praised for offering a respite from the crowded coastlines while remaining accessible for day trips and sightseeing throughout the island.
Breakfast
Several reviews emphasized the exceptional quality and the wide variety of choices, including hot and cold options, fruits, cheeses, freshly cooked eggs and more. The breakfast buffet was described as very complete, generous and capable of meeting all tastes and preferences. Despite some crowding and occasional organizational issues, the breakfast was frequently referred to as superb, exceptional, fantastic and amazing by the majority.
On the downside, a few guests mentioned that the breakfast could benefit from having more fruit options and a couple noted concerns about the quality of coffee and juices, which some found to be disappointing. Overall, the varied, plentiful and high-quality breakfast at Hotel Puerto Palace stands out as a vital component of the hotel's appeal, often complementing other positive aspects such as friendly staff, cleanliness and good facilities.
Dinner
However, several reviews indicate areas for improvement. A recurring concern is the lack of variety and freshness in the hot buffet items with some guests finding the food repetitive and not up to the standards expected of a 4-star hotel. The dinner buffet seems to cater primarily to German tourists, which might not appeal to everyone and there are mixed feelings about the inclusion of drinks, which must be paid for separately.
Some guests also mention issues with the quality of the food, describing it as inconsistent, bland or even subpar for the price. There are reports of queues to get into dinner and dissatisfaction with the limited vegetarian options. Despite these criticisms, the attentive staff and the pleasant dining environment contribute positively to the overall experience.
Rooms
Family rooms are particularly noteworthy, providing two separate rooms each with its own terrace and ocean view, which is perfect for larger groups or families. Comfortable beds and effective housekeeping further enhance the guest experience, ensuring a restful night’s sleep and spotless accommodations.
Despite some rooms showing signs of age and a few areas needing modernization, the overall room quality remains high with functional amenities and tasteful decor. Guests appreciate the modern bathroom fittings and the inclusion of everything needed for a comfortable stay. Rooms facing the pool or with panoramic views are especially prized for their aesthetic appeal.
Additionally, the hotel’s rooms are consistently praised for their quietness and soundproofing, ensuring a peaceful stay. However, some rooms near main roads or with poor ventilation received minor complaints about noise.
In summary, Hotel Puerto Palace’s rooms provide an excellent blend of comfort, spaciousness and scenic views. While there are areas that could benefit from updates, the hotel’s attention to cleanliness and well-maintained facilities make it a solid choice for travelers.
Beds
However, there are mixed feelings about mattress firmness. While some find the mattresses delightfully soft and cozy, others note that certain beds are too hard or firm for their liking, which can detract from the overall comfort. Despite these occasional complaints, the majority of the feedback about the beds leans positive, ensuring a generally comfortable and pleasant stay at the hotel. The bedding quality and overall room comfort contribute to the appealing accommodation experience at Hotel Puerto Palace.
Cleanliness
Guests appreciate the modern and comfortable accommodations, noting that rooms are spacious, cozy and come with clean, comfortable beds. The hotel's staff also garners praise for their friendliness and efficiency, contributing to a welcoming environment.
A notable highlight is the meticulous attention to detail in the hotel's upkeep – from the spotless rooms to the well-maintained plants and pool areas. The reviews reflect guests' satisfaction with both the cleanliness and the high quality of the hotel’s facilities, resulting in a consistently pleasant stay.
Staff
Guests are warmly received at the front desk with many noting the helpfulness and attentiveness of the receptionists. The attentive nature extends beyond the lobby, as restaurant staff and cleaners equally contribute to a positive guest experience. The team’s efficiency is evident, from swift room service to the diligence of the whole hotel's operations. This collective effort ensures a welcoming, cordial atmosphere that enhances every guest's stay.
Specific staff members, such as Josué at the reception and Daniel at the restaurant, receive special mentions for their exceptional service. It's clear that the kindness and professionalism of the staff leave a lasting impression with many guests expressing gratitude for going above and beyond in making their stay comfortable.
Despite occasional mentions of less friendly front desk interactions, the overall sentiment towards the staff at Hotel Puerto Palace remains overwhelmingly positive. The sheer volume of praise for their friendly demeanor, helpfulness and comprehensive service speaks volumes about the hotel’s commitment to hospitality. This dedication ensures that guests feel truly valued and well taken care of during their stay.
Wi-Fi
Gym
Pool
The poolside landscape is thoughtfully designed with some rooms offering stunning views of both the pool and Mount Teide. Additionally, the pool amenities include lifeguards, which adds a layer of safety for families. Activities like mini-golf and varied poolside entertainment further enhance the leisure experience. Despite occasional comments about the pool temperature being on the cooler side, the overall feedback highlights the pool area as a major highlight of the hotel's amenities. Guests appreciate the combination of well-maintained facilities, beautiful surroundings and a relaxing environment that makes the pool area a perfect spot to unwind.
Tennis
Parking
However, there are ample public parking options available on the streets surrounding the hotel. Guests often find it relatively easy to secure a parking spot nearby with free street parking being a common and convenient solution. Despite the limited spaces within the hotel's direct parking facilities, visitors overall manage to find parking without significant issues due to the availability of nearby street parking.
A few guests did note frustration with the parking situation, highlighting difficulty in finding spots during busy times or commenting on the small and sometimes "unsafe" nature of legal parking options. Nevertheless, the consensus leans towards a manageable parking experience with many finding parking solutions within a short walking distance to the hotel.
For those planning a visit, it’s advisable to be prepared for the potential need to park on the surrounding streets, but rest assured that free and accessible parking is generally within reach.
Family
The family rooms are notably spacious, catering comfortably to families with separate sleeping areas. The hotel's atmosphere is very family-oriented and the friendly staff are particularly attentive to the needs of younger guests, ensuring a warm and welcoming environment. The complimentary children's entertainment in the evenings is a delightful touch, engaging kids and allowing parents some relaxing time.
Parents appreciate the clean, beautiful surroundings and the safety measures such as the pool slide access restrictions, which are designed to keep younger kids safe. The children's area, complete with a dedicated pool, ensures that even the youngest family members can enjoy their stay. Special holiday events, like a visit from Santa Claus, enhance the magical experience for children.
The hotel’s family-friendly environment extends beyond leisure activities. Practical amenities such as cribs for babies are readily available upon request and the reasonable room prices make it an attractive option for family travel.
Hotel Puerto Palace combines a child-friendly atmosphere with a plethora of activities, making it a highly recommended choice for families looking to enjoy a relaxing and enjoyable holiday together.
4 Star
However, there are recurring mentions of the hotel feeling somewhat dated with facilities and services not fully living up to the four-star standard. The rooms, although decent, have been described as poorly equipped despite recent renovations. Many guests expected more modern and comprehensive amenities, typical of a four-star establishment.
The dining experience appears to be the most significant area of concern. Various reviews highlight that the quality and variety of food, especially in the dinner buffet, do not meet four-star expectations. The breakfast and overall food service have been rated as average or poor compared to other hotels in the same category with some guests finding it disappointing.
In summary, while Hotel Puerto Palace stands out in some areas for its value and amenities, there are noted discrepancies in food quality and overall modernity that suggest room for improvement to fully align with the four-star designation.
Business
Despite some drawbacks, such as the lack of a dedicated business suite, the hotel compensates with fantastic business facilities, including a well-equipped conference center and accessible parking. The venue provides a reliable Wi-Fi connection, which is essential for uninterrupted work. Accessible facilities further enhance its attractiveness for business people.
The fast and efficient service at Hotel Puerto Palace is frequently mentioned, which makes it a popular choice among businessmen. Although the hotel hosts a significant number of elderly guests, its quiet ambiance is beneficial for those who need to focus on work. Strategically located for business travel, the hotel is good for business stays and business travelers in general.
While there is some room for improvement, particularly in expanding the number of boardrooms, the hotel effectively caters to the needs of business travelers, making it a recommended spot for combining work and relaxation.
Accessible
Accessible parking and wheelchair-friendly facilities add to the convenience. Despite this, the hotel's location is noted to be less accessible, situated away from the city center which could pose challenges for those with specific accessibility needs. The central location, while beneficial for easy access to nearby attractions, is not necessarily close to the city hustle, which some guests found inconvenient.
The hotel offers accessible rooms upon request, but there are comments about the need for modernization in certain areas, particularly bathrooms. Some reviews highlight that the hotel is not entirely suitable for disabled guests, lacking barrier-free access in some parts. However, the overall accessibility, including facilities for people with reduced mobility, is appreciated by many visitors, making it a viable option for travelers seeking accessible accommodations.
Children's Pool
Heated Pool
Outdoor Pool
The sizeable swimming areas include a varied selection of pools with some specifically heated and even a separate children's pool, ensuring options for all preferences. Guests also enjoy the convenience of an extensive pool schedule, allowing use even after typical lifeguard hours. The presence of numerous sunbathing areas equipped with ample sunbeds and umbrellas adds to the relaxing atmosphere.
Highlights include the courtyard pools, a roof terrace pool and a nudist pool, catering to different tastes and needs. The jacuzzis are also praised for their consistent cleanliness and appeal. Overall, the outdoor pool areas at Hotel Puerto Palace offer a well-designed and meticulously maintained space that enhances the vacation experience with its beauty, variety and comfort.
Yes, Hotel Puerto Palace has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Puerto Palace.
No, Hotel Puerto Palace doesn't allow dogs.
Yes, parking facilities are available at Hotel Puerto Palace.
Yes, Hotel Puerto Palace has a gym.
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