Enjoy Puerto Varas
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Summary of reviewsEnjoy Puerto Varas impresses guests with its prime location in the heart of the city, offering breathtaking views of Lake Llanquihue and the Osorno Volcano. The hotel's modern facilities, spacious gardens and terraces provide a serene environment for relaxation. Visitors commend the spacious, comfortable rooms characterized by beautiful views, cozy beds and well-appointed bathrooms, although some note occasional maintenance issues and inconsistent housekeeping.
Breakfast receives mixed reviews with many praising its delicious, varied and plentiful offerings, while others mention a lack of variety and quality inconsistencies. The dining experience is generally positive, especially for breakfast, though dinner options are sometimes criticized for limited variety and service issues.
The hotel staff stands out as exceptionally friendly and attentive, contributing significantly to the overall positive guest experience. Their helpful nature is frequently highlighted, alongside special mentions of outstanding service by specific team members.
Guests appreciate the hotel's clean and well-maintained facilities, though there are reports of inconsistencies in cleanliness and maintenance standards, particularly regarding the need for regular upkeep. The family-friendly atmosphere is another strong point with spacious family rooms and various children's activities creating a welcoming environment for those traveling with kids.
The wifi service is often criticized for being unreliable and insufficient for business needs. Similarly, the spa and gym experiences highlight room for improvement with some guests encountering non-operational facilities and maintenance issues.
Enjoy Puerto Varas also provides enjoyable pool facilities, though some guests report temperature inconsistencies and overcrowding at times. The hotel's proximity to Puerto Varas' vibrant nightlife is noted as a significant advantage, though its on-site late-night amenities and services have room for enhancement.
Overall, Enjoy Puerto Varas is celebrated for its unbeatable location, scenic views, comfortable accommodations and excellent service, making it a favored destination for a memorable stay despite some areas needing improvement.
Categories
Breakfast receives mixed reviews with many praising its delicious, varied and plentiful offerings, while others mention a lack of variety and quality inconsistencies. The dining experience is generally positive, especially for breakfast, though dinner options are sometimes criticized for limited variety and service issues.
The hotel staff stands out as exceptionally friendly and attentive, contributing significantly to the overall positive guest experience. Their helpful nature is frequently highlighted, alongside special mentions of outstanding service by specific team members.
Guests appreciate the hotel's clean and well-maintained facilities, though there are reports of inconsistencies in cleanliness and maintenance standards, particularly regarding the need for regular upkeep. The family-friendly atmosphere is another strong point with spacious family rooms and various children's activities creating a welcoming environment for those traveling with kids.
The wifi service is often criticized for being unreliable and insufficient for business needs. Similarly, the spa and gym experiences highlight room for improvement with some guests encountering non-operational facilities and maintenance issues.
Enjoy Puerto Varas also provides enjoyable pool facilities, though some guests report temperature inconsistencies and overcrowding at times. The hotel's proximity to Puerto Varas' vibrant nightlife is noted as a significant advantage, though its on-site late-night amenities and services have room for enhancement.
Overall, Enjoy Puerto Varas is celebrated for its unbeatable location, scenic views, comfortable accommodations and excellent service, making it a favored destination for a memorable stay despite some areas needing improvement.
Hotel Taking Steps Towards Sustainability
This hotel holds the Chilean Sustainability Seal of Quality ("Sello S"). This certification recognizes its commitment to environmental protection and cultural preservation efforts within the Puerto Varas region.
Hotel for Honeymoon
The hotel is repeatedly described as cozy and praised for its romantic ambiance. Features like the stove in the bar and the cozy spa add to its charm, creating a warm setting perfect for couples.
Hotel with Spa
Enjoy Puerto Varas features Spa Kalül, a fitness center, and massage services. It has a heated indoor swimming pool. The hotel offers spectacular views of the Osorno Volcano and Llanquihue Lake.
Family Friendly Hotel
This hotel is known for its superior amenities and high-class services. It provides a luxurious option for families seeking a comfortable and upscale experience.
Romantic Hotel
This hotel is an ideal destination for couples seeking a romantic retreat, described as cozy with a welcoming and intimate atmosphere. Features like the stove in the bar and the cozy spa add to its charm. The heated pool also contributes to the overall cozy and romantic experience.
Hotel near Nightlife Spots
This hotel likely offers nightlife activities being a casino hotel. It features live shows, roulette, slot machines, a restaurant and a bar.
Hotel with Swimming Pool
Enjoy Puerto Varas Hotel is located at Llanquihue Lake with spectacular views of the Osorno Volcano. It features a spa and a heated indoor swimming pool. It also offers a fitness area, Jacuzzi, sauna and massage rooms.
Heated Pool Indoor Pool Panoramic View Pool
Business Hotel
This hotel has four meeting rooms that can hold up to 1,000 guests, making it suitable for a wide range of meetings and events. It also features two restaurants, a fitness area, heated swimming pool, jacuzzi, sauna and massage rooms.
Accessible Hotel
This hotel is wheelchair-accessible and features facilities for disabled guests. It provides a spa and a heated indoor swimming pool. The hotel is a 5-minute walk from the city center.
Hotel with Gym
The hotel has a gym that is compliant with capacity regulations. It provides a variety of facilities, adequate for meeting basic exercise needs.
5-Star Hotel
This hotel is located at Llanquihue Lake with views of the Osorno Volcano. It features a spa and a heated indoor swimming pool, providing a relaxing environment. It is well-located and offers clean and nice accommodations.
Hotel with Panoramic View Pool
Located in Viña del Mar, Enjoy Viña Del Mar offers a rooftop wellness spa with a pool, gym, and spa treatments. The heated pool on the top floor offers panoramic views and a relaxing experience.
Hotel with Indoor Pool
Enjoy Puerto Varas provides a heated indoor swimming pool, a hot tub, and dedicated massage facilities. The hotel features a full-service spa, Spa Kalül, which contributes to a comprehensive wellness offering. Its facilities are designed for relaxation and enjoyment, making the indoor pool a central feature.
Hotel with Heated Pool
Enjoy Puerto Varas provides a heated indoor swimming pool, which is part of its Spa Kalül. The spa also includes a fitness center and offers massage services, with views of Llanquihue Lake and Osorno Volcano.
Luxury Hotel
Guest Reviews
Located in the heart of Puerto Varas, Enjoy Puerto Varas offers an excellent base for exploring the city and its stunning surroundings. The hotel's prime position, just a few blocks from the main restaurants and bars, ensures guests can easily access the vibrant local scene without contending with the noise of the main avenue. Visitors frequently highlight the remarkable views of Lake Llanquihue and the Osorno Volcano, creating a scenic backdrop that enhances the overall experience.
The hotel's architecture, spacious gardens and terraces are recurrently praised, providing ample open spaces and peaceful areas for relaxation. Guests appreciate the spacious rooms and the hotel’s modern facilities, which add to the comfort of their stay. The attentive staff and excellent service contribute positively to the overall impression, ensuring a welcoming and pleasant atmosphere.
For those who enjoy exploring on foot, the hotel's location is ideal, offering easy access to the city center, waterfront and central station. Despite being somewhat far from downtown for a few, the majority find the proximity to key areas like Parque Estación, restaurants and pubs incredibly convenient.
Overall, Enjoy Puerto Varas is celebrated for its unbeatable location, breathtaking views and the convenience it offers for exploring the charming city of Puerto Varas and its scenic environment.
The breakfast experience at 'Enjoy Puerto Varas' has received a mixed reception from guests. On the positive side, many reviewers have praised the breakfast for being delicious, varied and plentiful. Words like excellent, abundant and very good were frequently used, highlighting diverse options ranging from fresh fruits and salads to exceptional pastries. Guests particularly enjoyed the rich assortment of breakfast choices, including both sweet and savory dishes and a well-stocked buffet.
However, it wasn't all praise, as some guests expressed dissatisfaction with limited variety, quality and organization. Several reports mentioned a lack of diversity with repetitive options that did not meet expectations for a hotel of this caliber. Issues like cold eggs, processed products and poor quality bread and avocado were noted. Some reviewers pointed out that the breakfast quality had declined, possibly due to pandemic-related restrictions, resulting in less variety and a shift from a buffet to served meals.
In summary, while many guests found the breakfast at Enjoy Puerto Varas to be delightful and comprehensive, others felt it fell short in terms of variety and quality, suggesting room for improvement.
The dining experience at 'Enjoy Puerto Varas' has garnered mixed feedback. Many guests highly praised the restaurant, noting the good service, delicious food and reasonable prices. Breakfast, in particular, stands out for its variety and quality, often described as excellent and plentiful. The warm and cozy atmosphere, alongside attentive and friendly staff, added to the overall positive dining experience.
However, there are notable concerns that cannot be overlooked. The dinner options were frequently described as limited with some guests finding the menu too simplistic and lacking variety. Specific complaints highlighted poorly prepared dishes, such as tough and dry meat or raw fish. Additionally, some noted that the restaurant occasionally ran out of ingredients or offered a restricted menu, leading to disappointment. Service issues were also reported, including long wait times and restricted dining hours.
In conclusion, while the restaurant at 'Enjoy Puerto Varas' has several commendable aspects, particularly for breakfast and service quality, it would benefit from a more varied and consistently well-executed dinner menu to fully satisfy its guests.
Enjoy Puerto Varas boasts spacious and comfortable rooms, often praised for their generous size and cozy atmosphere. Many guests appreciate the beautiful views, especially those overlooking the lake and volcano. The rooms are generally clean with modern, minimalist decor that fits the aesthetic of the hotel.
Beds are frequently highlighted for their comfort, contributing to a restful stay. The bathrooms are also spacious and well-appointed, adding to the overall positive experience. However, some guests have noted that the rooms lack air conditioning, which can be an issue during warmer months. Instead, heating is generally provided and well-received by guests staying in cooler seasons.
Complaints include occasional maintenance issues such as old or faulty equipment, poor lighting and noise from hallways. There are mixed reviews concerning room cleanliness with some reports of mildew smells and wet carpets indicating inconsistent housekeeping standards. Additionally, amenities like minibars and room freshness vary with some guests encountering empty or non-functional minibars and outdated furnishings.
Despite these occasional drawbacks, the overall impression is that of a well-appointed and comfortable hotel, ideal for those seeking spacious and aesthetically pleasing accommodations combined with stunning natural views.
At Enjoy Puerto Varas, guests frequently highlighted the comfort of the beds as one of the standout features. Many found the beds and pillows to be very comfortable, contributing to a restful stay. Terms like super comfortable beds, comfortable beds and very comfortable pillows were commonly used, suggesting a generally positive sleeping experience. Guests also appreciated spacious, heated rooms that added to the overall comfort.
However, there were some mixed opinions. Some guests reported that the beds were too soft or had other issues such as old mattresses, sagging or being in poor condition, leading to discomfort. Pillows were another point of contention with several guests finding them either too hard, too soft or simply old.
The rooms themselves were noted for being comfortable and spacious, aligning well with the comfortable bedding, but a few guests mentioned that the rooms could get quite hot. Additionally, there were occasional mentions of issues like yellow-stained linen, small TVs and the need for additional pillows, indicating room for improvement in certain areas.
Overall, while the majority of guests seemed to enjoy a comfortable and pleasant stay, particularly appreciating the beds, there were noteworthy exceptions that highlighted areas where the hotel could enhance its guest experience.
Enjoy Puerto Varas offers guests a mixed experience when it comes to cleanliness. While many reviews highlight the hotel as clean, well-maintained and pleasant with tidy rooms, bathrooms and common areas, there are notable inconsistencies reported. Positive feedback frequently mentions spacious and very clean rooms, clean and well-kept facilities and good hygiene practices throughout the property. Guests appreciate the beautiful and well-organized environment, alongside the friendly and attentive staff, which contribute to a peaceful atmosphere.
However, there are several critical observations that cannot be overlooked. Some guests have reported issues such as dirty carpets, poorly maintained exteriors and dirty pools. Complaints also include outdated room features, such as old TVs and stained roller blinds, along with insufficient cleaning in some areas, where mold, clogged sinks and even dead spiders were found. Furthermore, the irregular frequency of room cleanings and the overall need for maintenance and better cleanliness were pointed out by several visitors.
In conclusion, while Enjoy Puerto Varas receives commendations for its clean and beautiful facilities, it seems there is room for improvement, particularly in ensuring consistent cleanliness and maintenance standards throughout the property.
The reviews for 'Enjoy Puerto Varas' highlight a standout feature: its incredibly friendly and attentive staff. The warm and welcoming nature of the team, characterized by words such as polite, helpful and kind, is consistently praised. Noteworthy mentions include Mr. Jorge’s parking assistance, Nazareth’s professional service at the reception and the exceptional attention in Francisca's bar.
Guests repeatedly appreciate the staff's ability to quickly resolve issues, as illustrated by quick problem-solving and efficient service responses. The special mention of staff at the restaurant, pool and housekeeping also underscores their attentive and dedicated service. Despite a few isolated mentions of less motivated or unfriendly staff, the prevailing sentiment remains positive with many reviews commending the staff's overall excellent service.
The hotel's facilities—spacious rooms, cleanliness, good breakfast and great location—also receive positive feedback. However, the staff's exceptional customer service truly stands out as a defining quality of the guest experience at Enjoy Puerto Varas.
Guests at Enjoy Puerto Varas frequently mention issues with the hotel's wifi. The internet service is often described as unreliable with many guests experiencing weak or non-existent signals in their rooms, particularly in room 1011. The bandwidth is reported as insufficient for activities such as Zoom meetings, making it a challenge for business travelers. Several reviews highlight extremely poor connection quality with the wifi cutting out frequently and in some areas, it barely works or is entirely absent. Despite a handful of mentions of good access to wifi, the general consensus points to a significant need for improvement in the hotel's internet service.
At 'Enjoy Puerto Varas,' the spa experience receives a spectrum of feedback from guests. The spa is praised for being a wonderful and comfortable place with friendly service staff and high-quality massages that come highly recommended. However, a significant number of guests encountered issues with the spa facilities. Common complaints include non-operational saunas and jacuzzis, an over-chlorinated pool and a general lack of maintenance and variety in the spa services. The spa area’s temperature and limited amenities were also noted. Although some found the massages and sauna to be highlights, many were disappointed by the closures and lack of complimentary services. Overall, while there are aspects of the spa that are appreciated, the inconsistency in operational status and facilities leaves some room for improvement.
The gym at Enjoy Puerto Varas receives mixed feedback from guests, providing a nuanced experience for fitness enthusiasts. On the positive side, the gym is described as well-equipped and compliant with capacity regulations, ensuring a satisfactory workout environment during its operational hours. Guests appreciate the variety of facilities available, suggesting that the fitness center is adequate for meeting basic exercise needs.
However, some reviewers note significant drawbacks, including old and poorly maintained machines, limited dumbbell options and essential equipment being in bad condition or broken. The treadmill and elliptical machine, in particular, have faced issues with functionality. The gym evidently lacks crucial upgrades and regular maintenance, which hinders its overall performance.
Moreover, guests have been disappointed by occasional closures of the gym and other facilities, leading to unmet expectations during their stay. While the gym has the core elements needed for a workout, there is a consistent call for modernization and better upkeep to enhance the guest experience.
Enjoy Puerto Varas boasts a range of pool facilities, including both indoor and outdoor options, yet mixed experiences abound from guest reviews. Many guests appreciated the heated pool, describing it as divine and comfortable, others noted it was appropriate for the season, offering swim caps for convenience. Families remarked positively with one mentioning their daughter had a great time.
However, several guests noted the pool's temperature issues with some finding it super cold and excessively chlorinated. The indoor and outdoor pools were frequently reported as small and could feel crowded with occasional concerns about inadequate maintenance and limited availability. Moreover, some visitors were disappointed with the short pool hours, stringent usage restrictions and the overall small size of the spa and pool facilities.
Despite these drawbacks, some users still found the convenience of having a heated pool satisfying, though improvements in maintenance and service continuity were suggested to enhance the guest experience.
Enjoy Puerto Varas is a family-oriented hotel that excels in providing a convenient and comfortable environment for families. Guests frequently highlight the spacious and well-appointed family rooms, making it an excellent choice for those traveling with children. The family rooms are described as comfortable, perfect for a family stay and good value for money. The hotel offers a variety of children's activities, including a play area and supervised family pool, receiving high praise from guests.
The staff's friendliness and willingness to accommodate special requests further enhance the family experience at the hotel. Many reviews mention the warmth and helpfulness of the staff, which adds a personal touch to the stay. Guests appreciate the facilities offered, such as the breakfast loved by families, the bar for family gatherings and the availability of board games at reception.
While the hotel excels in family-friendly amenities, there are a few drawbacks. Some guests noted a lack of hot water in the rooms and limited nighttime room service. Additionally, the absence of a playroom or outdoor games, narrow stroller ramps and occasional empty Jacuzzis were mentioned as areas needing improvement.
Overall, Enjoy Puerto Varas emerges as a quiet, relaxed and highly favored destination for families seeking a comfortable and friendly environment for a memorable vacation.
Positioned perfectly for those looking to explore Puerto Varas after dark, Enjoy Puerto Varas receives high praise for its proximity to an array of nightlife options. Guests consistently highlight the vibrant and lively nightlife with numerous good bars and fun nightlife spots nearby. The hotel's location allows visitors to tap into an exciting variety of nightlife choices, making it appealing for those looking to enjoy a night out.
However, the hotel itself has limitations when it comes to late-night dining and bar services. The on-site bar closes at 12 and overall amenities and services tend to close by 11pm, which might be a drawback for some guests. Despite this, the surrounding area compensates with its abundant and enjoyable nightlife options, ensuring guests can still have a vibrant and entertaining experience.
Enjoy Puerto Varas offers a blend of experiences that have garnered mixed reviews from guests. The property is frequently recognized as a five-star hotel with many guests celebrating its luxurious facilities, superb service and overall fantastic experience. The hotel has often been described as great, luxurious and providing wonderful five-star stays.
However, despite the numerous positive comments, several guests have noted discrepancies between their expectations and the actual experience. Complaints have been made about the hotel not fully reflecting a five-star rating, particularly in terms of amenities and value for money. Some guests were dissatisfied with the room conditions, pointing out issues such as wet and cold rooms, missing mini-fridges and dirty carpets. The service also fell short for some with problems like unmade reservations and unresponsive staff being highlighted.
In addition, the breakfast offering did not meet five-star standards according to several reviews and the in-room television setup was considered minimal. Despite these shortcomings, some guests still found the hotel to be a comfortable and pleasant place, though many stressed it did not quite live up to the five-star claim.
Enjoy Puerto Varas is an excellent choice for business travelers, offering a suite of business-friendly facilities and amenities. Guests have praised the large and comfortable spaces, noting the convenience and suitability for working and participating in events. The property features a well-regarded business center and event hall, making it perfect for business trips and events.
While the business services are robust with comprehensive amenities to support professional needs, some guests noted difficulty in obtaining taxi service and making advance spa reservations. Nonetheless, the dedication and empathy of the staff, particularly individuals like Mr. Jorge, add to the overall positive experience. The high-quality human team truly enhances the stay, ensuring that each business trip runs smoothly and efficiently.
Enjoy Puerto Varas has garnered mixed reviews regarding its accessibility for guests with disabilities. The hotel is favorably located, being close to restaurants, bars and the waterfront, which adds convenience for visitors. It has made some efforts by having accessible rooms and certain accessibility options. However, these efforts appear to fall short in several areas.
Guests have reported significant issues, such as the lack of ramps and the presence of makeshift ramps, making it difficult for those using wheelchairs and strollers. Safety appears to be another concern, particularly in the bathrooms, which lack appropriate precautions and are sometimes moldy. Moreover, the overall maintenance of the hotel is lacking with unmaintained furniture and outside areas making navigation challenging.
For a hotel aiming to provide a universally accessible experience, improvements are necessary to ensure safety and ease of movement for all guests, particularly those with disabilities.
Enjoy Puerto Varas offers a mixed experience with its heated pool. While its presence is a notable amenity that many guests appreciate, several reviews indicate that the pool is quite small. However, the limited size does not seem to be a significant issue due to a low number of users at any given time. Guests enjoy the flexibility, as there are no time limits on its use.
Unfortunately, there are consistent complaints regarding the temperature of the pool with many finding it too cold to enjoy comfortably, which is particularly disappointing during colder months. Additionally, some structural issues were noted, such as pillars with bulging paint, which might affect the overall aesthetic of the pool area.
It's also worth noting that the availability of the heated pool has been inconsistent; some guests found it completely unavailable during their stays. The need to wait for the jacuzzi due to only one being operational has also been a point of frustration.
All in all, while the heated pool at Enjoy Puerto Varas has its high points, regular maintenance and improvements in temperature regulation could greatly enhance the guest experience.
Enjoy Puerto Varas features a commendable indoor pool that guests have consistently found to be a highlight of their stay. Described as clean, cozy and comfortable, the pool provides a relaxing environment perfect for unwinding after a day of exploration. It is also noted for being heated, ensuring a comfortable swim regardless of the weather outside. The indoor pool, along with the sauna, contributes to a spa-like experience, complemented by the hotel’s quality health and gym equipment. Although the pool isn't large, its size is rarely an issue due to the lack of crowding, allowing guests to enjoy a peaceful swim. Additionally, the facility includes both indoor and outdoor pool options, offering versatility for all preferences.
Enjoy Puerto Varas stands out as an excellent choice for honeymooners, offering a range of amenities and packages tailored for romantic getaways. The hotel features beautiful honeymoon suites and provides a delicious breakfast specifically designed to enhance the intimate experience for couples. Guests consistently praise the hotel as a perfect honeymoon destination, noting its idyllic setting and exceptional service. Whether it’s described as honeymoon heaven or simply a lovely honeymoon stay, Enjoy Puerto Varas consistently delivers a memorable and delightful experience for newlyweds.
Situated in the picturesque town of Puerto Varas, 'Enjoy Puerto Varas' aims to provide a luxurious experience for its guests. The hotel boasts spacious and elegantly designed rooms that exude luxury and comfort. Guests appreciate the great luxury facilities available on site, enhancing the overall upscale atmosphere of the hotel. The surroundings of the hotel are also praised, adding to its serene and peaceful ambiance.
However, some areas could use improvement to meet the expected five-star standards. While guests enjoyed a good and plentiful breakfast, certain aspects of the service and maintenance did not align with the high price point, leading to a disparity between cost and quality. Additionally, the spa lacks the detailed touches expected in a luxury establishment.
In comparison to other high-end hotels in the area, some guests felt that their experience at 'Enjoy Puerto Varas' fell short of expectations. While the hotel has many luxurious attributes, attention to finer details could elevate the overall guest experience to truly match the five-star label.
Enjoy Puerto Varas stands out as an ideal destination for couples seeking a romantic retreat. The hotel is repeatedly described as cozy, contributing to its welcoming and intimate atmosphere. The establishment is praised for its romantic ambiance, making it a great choice for romantic getaways and trips. Specific features like the stove in the bar and the cozy spa add to its charm, creating a warm setting perfect for couples. Even the heated pool contributes to the overall cozy and romantic experience, ensuring guests can unwind in an inviting environment. Overall, Enjoy Puerto Varas offers a truly romantic setting that consistently meets the expectations of couples looking for a memorable stay.
Location Show Map
Location
The hotel's architecture, spacious gardens and terraces are recurrently praised, providing ample open spaces and peaceful areas for relaxation. Guests appreciate the spacious rooms and the hotel’s modern facilities, which add to the comfort of their stay. The attentive staff and excellent service contribute positively to the overall impression, ensuring a welcoming and pleasant atmosphere.
For those who enjoy exploring on foot, the hotel's location is ideal, offering easy access to the city center, waterfront and central station. Despite being somewhat far from downtown for a few, the majority find the proximity to key areas like Parque Estación, restaurants and pubs incredibly convenient.
Overall, Enjoy Puerto Varas is celebrated for its unbeatable location, breathtaking views and the convenience it offers for exploring the charming city of Puerto Varas and its scenic environment.
Breakfast
However, it wasn't all praise, as some guests expressed dissatisfaction with limited variety, quality and organization. Several reports mentioned a lack of diversity with repetitive options that did not meet expectations for a hotel of this caliber. Issues like cold eggs, processed products and poor quality bread and avocado were noted. Some reviewers pointed out that the breakfast quality had declined, possibly due to pandemic-related restrictions, resulting in less variety and a shift from a buffet to served meals.
In summary, while many guests found the breakfast at Enjoy Puerto Varas to be delightful and comprehensive, others felt it fell short in terms of variety and quality, suggesting room for improvement.
Dinner
However, there are notable concerns that cannot be overlooked. The dinner options were frequently described as limited with some guests finding the menu too simplistic and lacking variety. Specific complaints highlighted poorly prepared dishes, such as tough and dry meat or raw fish. Additionally, some noted that the restaurant occasionally ran out of ingredients or offered a restricted menu, leading to disappointment. Service issues were also reported, including long wait times and restricted dining hours.
In conclusion, while the restaurant at 'Enjoy Puerto Varas' has several commendable aspects, particularly for breakfast and service quality, it would benefit from a more varied and consistently well-executed dinner menu to fully satisfy its guests.
Rooms
Beds are frequently highlighted for their comfort, contributing to a restful stay. The bathrooms are also spacious and well-appointed, adding to the overall positive experience. However, some guests have noted that the rooms lack air conditioning, which can be an issue during warmer months. Instead, heating is generally provided and well-received by guests staying in cooler seasons.
Complaints include occasional maintenance issues such as old or faulty equipment, poor lighting and noise from hallways. There are mixed reviews concerning room cleanliness with some reports of mildew smells and wet carpets indicating inconsistent housekeeping standards. Additionally, amenities like minibars and room freshness vary with some guests encountering empty or non-functional minibars and outdated furnishings.
Despite these occasional drawbacks, the overall impression is that of a well-appointed and comfortable hotel, ideal for those seeking spacious and aesthetically pleasing accommodations combined with stunning natural views.
Beds
However, there were some mixed opinions. Some guests reported that the beds were too soft or had other issues such as old mattresses, sagging or being in poor condition, leading to discomfort. Pillows were another point of contention with several guests finding them either too hard, too soft or simply old.
The rooms themselves were noted for being comfortable and spacious, aligning well with the comfortable bedding, but a few guests mentioned that the rooms could get quite hot. Additionally, there were occasional mentions of issues like yellow-stained linen, small TVs and the need for additional pillows, indicating room for improvement in certain areas.
Overall, while the majority of guests seemed to enjoy a comfortable and pleasant stay, particularly appreciating the beds, there were noteworthy exceptions that highlighted areas where the hotel could enhance its guest experience.
Cleanliness
However, there are several critical observations that cannot be overlooked. Some guests have reported issues such as dirty carpets, poorly maintained exteriors and dirty pools. Complaints also include outdated room features, such as old TVs and stained roller blinds, along with insufficient cleaning in some areas, where mold, clogged sinks and even dead spiders were found. Furthermore, the irregular frequency of room cleanings and the overall need for maintenance and better cleanliness were pointed out by several visitors.
In conclusion, while Enjoy Puerto Varas receives commendations for its clean and beautiful facilities, it seems there is room for improvement, particularly in ensuring consistent cleanliness and maintenance standards throughout the property.
Staff
Guests repeatedly appreciate the staff's ability to quickly resolve issues, as illustrated by quick problem-solving and efficient service responses. The special mention of staff at the restaurant, pool and housekeeping also underscores their attentive and dedicated service. Despite a few isolated mentions of less motivated or unfriendly staff, the prevailing sentiment remains positive with many reviews commending the staff's overall excellent service.
The hotel's facilities—spacious rooms, cleanliness, good breakfast and great location—also receive positive feedback. However, the staff's exceptional customer service truly stands out as a defining quality of the guest experience at Enjoy Puerto Varas.
Wi-Fi
Spa
Gym
However, some reviewers note significant drawbacks, including old and poorly maintained machines, limited dumbbell options and essential equipment being in bad condition or broken. The treadmill and elliptical machine, in particular, have faced issues with functionality. The gym evidently lacks crucial upgrades and regular maintenance, which hinders its overall performance.
Moreover, guests have been disappointed by occasional closures of the gym and other facilities, leading to unmet expectations during their stay. While the gym has the core elements needed for a workout, there is a consistent call for modernization and better upkeep to enhance the guest experience.
Pool
However, several guests noted the pool's temperature issues with some finding it super cold and excessively chlorinated. The indoor and outdoor pools were frequently reported as small and could feel crowded with occasional concerns about inadequate maintenance and limited availability. Moreover, some visitors were disappointed with the short pool hours, stringent usage restrictions and the overall small size of the spa and pool facilities.
Despite these drawbacks, some users still found the convenience of having a heated pool satisfying, though improvements in maintenance and service continuity were suggested to enhance the guest experience.
Family
The staff's friendliness and willingness to accommodate special requests further enhance the family experience at the hotel. Many reviews mention the warmth and helpfulness of the staff, which adds a personal touch to the stay. Guests appreciate the facilities offered, such as the breakfast loved by families, the bar for family gatherings and the availability of board games at reception.
While the hotel excels in family-friendly amenities, there are a few drawbacks. Some guests noted a lack of hot water in the rooms and limited nighttime room service. Additionally, the absence of a playroom or outdoor games, narrow stroller ramps and occasional empty Jacuzzis were mentioned as areas needing improvement.
Overall, Enjoy Puerto Varas emerges as a quiet, relaxed and highly favored destination for families seeking a comfortable and friendly environment for a memorable vacation.
Nightlife
However, the hotel itself has limitations when it comes to late-night dining and bar services. The on-site bar closes at 12 and overall amenities and services tend to close by 11pm, which might be a drawback for some guests. Despite this, the surrounding area compensates with its abundant and enjoyable nightlife options, ensuring guests can still have a vibrant and entertaining experience.
5 Star
However, despite the numerous positive comments, several guests have noted discrepancies between their expectations and the actual experience. Complaints have been made about the hotel not fully reflecting a five-star rating, particularly in terms of amenities and value for money. Some guests were dissatisfied with the room conditions, pointing out issues such as wet and cold rooms, missing mini-fridges and dirty carpets. The service also fell short for some with problems like unmade reservations and unresponsive staff being highlighted.
In addition, the breakfast offering did not meet five-star standards according to several reviews and the in-room television setup was considered minimal. Despite these shortcomings, some guests still found the hotel to be a comfortable and pleasant place, though many stressed it did not quite live up to the five-star claim.
Business
While the business services are robust with comprehensive amenities to support professional needs, some guests noted difficulty in obtaining taxi service and making advance spa reservations. Nonetheless, the dedication and empathy of the staff, particularly individuals like Mr. Jorge, add to the overall positive experience. The high-quality human team truly enhances the stay, ensuring that each business trip runs smoothly and efficiently.
Accessible
Guests have reported significant issues, such as the lack of ramps and the presence of makeshift ramps, making it difficult for those using wheelchairs and strollers. Safety appears to be another concern, particularly in the bathrooms, which lack appropriate precautions and are sometimes moldy. Moreover, the overall maintenance of the hotel is lacking with unmaintained furniture and outside areas making navigation challenging.
For a hotel aiming to provide a universally accessible experience, improvements are necessary to ensure safety and ease of movement for all guests, particularly those with disabilities.
Heated Pool
Unfortunately, there are consistent complaints regarding the temperature of the pool with many finding it too cold to enjoy comfortably, which is particularly disappointing during colder months. Additionally, some structural issues were noted, such as pillars with bulging paint, which might affect the overall aesthetic of the pool area.
It's also worth noting that the availability of the heated pool has been inconsistent; some guests found it completely unavailable during their stays. The need to wait for the jacuzzi due to only one being operational has also been a point of frustration.
All in all, while the heated pool at Enjoy Puerto Varas has its high points, regular maintenance and improvements in temperature regulation could greatly enhance the guest experience.
Indoor Pool
Honeymoon
Luxury
However, some areas could use improvement to meet the expected five-star standards. While guests enjoyed a good and plentiful breakfast, certain aspects of the service and maintenance did not align with the high price point, leading to a disparity between cost and quality. Additionally, the spa lacks the detailed touches expected in a luxury establishment.
In comparison to other high-end hotels in the area, some guests felt that their experience at 'Enjoy Puerto Varas' fell short of expectations. While the hotel has many luxurious attributes, attention to finer details could elevate the overall guest experience to truly match the five-star label.
Romantic
Yes, Enjoy Puerto Varas has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Panoramic View Pool.
Yes, a spa is available at Enjoy Puerto Varas.
No, Enjoy Puerto Varas doesn't allow dogs.
No, parking facilities aren't available at Enjoy Puerto Varas.
Yes, Enjoy Puerto Varas has a gym.
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