Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
Puerto Vallarta
20.64987700,
-105.24058700
,
Boulevard Francisco Medina Ascencio, 2699
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Summary of reviewsHacienda Buenaventura Hotel & Mexican Charm - All Inclusive garners mostly positive reviews for various aspects central to guests' experiences, offering them a blend of convenience, comfort and traditional Mexican charm.
Located strategically near key Puerto Vallarta spots, the hotel offers easy access to the airport, beach, marina and downtown areas. Its proximity to bustling markets, bars, shopping outlets and major supermarkets adds to its appeal, making it a convenient base for explorations. Despite minor concerns about noise from the nearby busy road and sometimes less-than-ideal beach conditions, most guests find the hotel's location advantageous for their needs.
Breakfast consistently emerges as a standout meal, celebrated for its delicious variety and quality with fresh omelets, chilaquiles and an ample selection of fruits. Although some guests found the process of ordering omelets via QR code inconvenient, others appreciated this feature for avoiding queues. While other meals received mixed reviews, breakfast was frequently highlighted for its delightful flavors and excellent service from staff.
Dinner experiences varied with high points including well-received themed nights and excellent service at the Sabores de Mexico restaurant. However, there were some complaints about food variety, quality inconsistencies and occasional poor service. Despite these critiques, many guests enjoyed memorable meals and special dining events.
Rooms at the hotel offer spaciousness and cleanliness, enhanced by details like decorative towel arrangements and birthday cards. Nonetheless, several reviews noted the need for refurbishment, mentioning issues like outdated decor, unpleasant smells, humidity and maintenance concerns. Despite these setbacks, the general consensus is that the rooms are comfortable and adequately maintained.
Cleanliness across the hotel is frequently praised, from super clean common areas and rooms to a well-tended pool. Guests appreciate the dedication to hygiene, despite occasional reports of maintenance needing attention in older infrastructures and common areas.
The staff is commended for their friendliness, attentiveness and helpfulness. Guests frequently appreciated their positive demeanor and excellent service, which significantly enhanced their stay. A few isolated incidents of uncooperative or rude behavior were noted, but overall, the staff's welcoming attitude received high praise.
WiFi service, however, is an area that needs improvement. While the connection is reliable in common areas like the lobby, it tends to be weak or unstable in rooms, leaving guests reliant on alternative services like 3G/LTE for consistent internet access.
The pool area stands out as a highlight, enjoying positive reviews for its cleanliness, warm water and relaxing environment. Families particularly appreciated the dedicated children's area, though a few guests commented on occasional crowding and limited loungers. The beach club received mixed reviews with praise for the convenient shuttle service but notes on its small size, ongoing renovations and cleanliness issues.
The hotel shines as a family-friendly destination with its atmosphere described as cozy and welcoming for families with children. The pool and kids' club facilities are popular, contributing to a pleasant stay for families despite minor inconveniences related to beach facilities and room cleaning.
In summary, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers a strong blend of convenience, friendliness and traditional charm, making it a favored choice for many travelers despite a few areas that could benefit from improvements.
Categories
Located strategically near key Puerto Vallarta spots, the hotel offers easy access to the airport, beach, marina and downtown areas. Its proximity to bustling markets, bars, shopping outlets and major supermarkets adds to its appeal, making it a convenient base for explorations. Despite minor concerns about noise from the nearby busy road and sometimes less-than-ideal beach conditions, most guests find the hotel's location advantageous for their needs.
Breakfast consistently emerges as a standout meal, celebrated for its delicious variety and quality with fresh omelets, chilaquiles and an ample selection of fruits. Although some guests found the process of ordering omelets via QR code inconvenient, others appreciated this feature for avoiding queues. While other meals received mixed reviews, breakfast was frequently highlighted for its delightful flavors and excellent service from staff.
Dinner experiences varied with high points including well-received themed nights and excellent service at the Sabores de Mexico restaurant. However, there were some complaints about food variety, quality inconsistencies and occasional poor service. Despite these critiques, many guests enjoyed memorable meals and special dining events.
Rooms at the hotel offer spaciousness and cleanliness, enhanced by details like decorative towel arrangements and birthday cards. Nonetheless, several reviews noted the need for refurbishment, mentioning issues like outdated decor, unpleasant smells, humidity and maintenance concerns. Despite these setbacks, the general consensus is that the rooms are comfortable and adequately maintained.
Cleanliness across the hotel is frequently praised, from super clean common areas and rooms to a well-tended pool. Guests appreciate the dedication to hygiene, despite occasional reports of maintenance needing attention in older infrastructures and common areas.
The staff is commended for their friendliness, attentiveness and helpfulness. Guests frequently appreciated their positive demeanor and excellent service, which significantly enhanced their stay. A few isolated incidents of uncooperative or rude behavior were noted, but overall, the staff's welcoming attitude received high praise.
WiFi service, however, is an area that needs improvement. While the connection is reliable in common areas like the lobby, it tends to be weak or unstable in rooms, leaving guests reliant on alternative services like 3G/LTE for consistent internet access.
The pool area stands out as a highlight, enjoying positive reviews for its cleanliness, warm water and relaxing environment. Families particularly appreciated the dedicated children's area, though a few guests commented on occasional crowding and limited loungers. The beach club received mixed reviews with praise for the convenient shuttle service but notes on its small size, ongoing renovations and cleanliness issues.
The hotel shines as a family-friendly destination with its atmosphere described as cozy and welcoming for families with children. The pool and kids' club facilities are popular, contributing to a pleasant stay for families despite minor inconveniences related to beach facilities and room cleaning.
In summary, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers a strong blend of convenience, friendliness and traditional charm, making it a favored choice for many travelers despite a few areas that could benefit from improvements.
Romantic Hotel
This all-inclusive hotel offers Mexican charm and hospitality. The hacienda-style architecture, coupled with its comprehensive amenities, provides a romantic and hassle-free getaway.
Hotel with Swimming Pool
This all-inclusive hotel offers pools in a charming Mexican hacienda setting. It provides a unique cultural experience with comfortable amenities and a relaxing atmosphere.
Outdoor Pool
4-Star Hotel
This all-inclusive hotel features Mexican charm and is located near the Hotel Zone. It provides a cultural experience with modern amenities and attentive service.
Hotel with All Inclusive Packages
Hotel near The Beach
Hotel with Spa
Hotel near Nightlife Spots
Hotel with Outdoor Pool
Guest Reviews
Hacienda Buenaventura Hotel & Mexican Charm boasts a fantastic location, ideal for travelers seeking convenience and proximity to many of Puerto Vallarta’s key spots. The hotel's strategic position places it just minutes away from the airport, making arrivals and departures hassle-free. Guests appreciate its closeness to the beach with some noting it's merely a short walk away or a brief shuttle ride to the hotel's private beach club.
Being near the marina and downtown area offers additional perks, bustling markets, bars and several shopping outlets within easy reach, such as La Isla shopping outlet and Puerto Magico flea market. The hotel is also close to major supermarkets like Walmart and Chedraui, providing easy access to everyday necessities.
Despite its central location, Hacienda Buenaventura manages to retain a quiet, charming Mexican ambiance, perfect for relaxation. However, some guests have noted that the area can be quite noisy given its position next to a busy road. The hotel isn't directly on the beach and a few visitors mentioned that the nearest beach can sometimes be dirty with the water not always ideal.
For those planning to explore Puerto Vallarta, the property is conveniently located near bus stops and key tour departure points. Visitors have found it easy to get to the malecon, zona romantica and other attractions around town with everything typically about a 10-15 minute journey away.
While the surrounding area offers much to do, a few guests pointed out the downside of being situated far from the city center and dealing with the noisy boulevard. Despite these minor setbacks, Hacienda Buenaventura’s location is still seen as highly advantageous for many travelers.
Breakfast at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive receives consistently positive feedback from guests with many describing it as the best meal of the day. The breakfast buffet, in particular, is noted for its delicious and varied offerings, including options like fresh omelets, chilaquiles sauces and plenty of fresh fruit. Guests appreciate the comfort and flavor of the food, often mentioning the wide menu and good selection available.
Despite the overall positive reviews, a few guests mentioned the need to order omelets through a QR code, which some found inconvenient. However, others highlighted this as a feature that helped avoid long lines. The attentive and accommodating wait staff at the buffet were frequently praised, enhancing the overall breakfast experience.
While breakfast was often celebrated for its variety and taste, it was noted that other meals didn't always match up with lunch and dinner receiving mixed reviews. There were also mentions of food possibly being reheated from previous meals in some instances. Some guests wanted even more variety in the daily menu.
In summary, breakfast at Hacienda Buenaventura stands out as a highlight for many guests with wide-ranging options and delightful flavors, supported by excellent service from the staff.
Hacienda Buenaventura Hotel & Mexican Charm offers a mixed dining experience for its guests, particularly with its dinner options. Guests have praised the food at dinners, often describing it as delicious and savoring the delightful Christmas dinner and Saturday Mexican night, which included a great show and excellent service. The Sabores de Mexico restaurant, in particular, has received positive feedback with standout commendations for Alfredo's accommodating service and the specialty dinners offered.
Despite the high points, there are several noted areas for improvement. Some guests reported that certain restaurant staff lacked organization and communication, preventing them from dining as intended. The food variety at the buffet, while varied daily, has been criticized for not being extensive enough with particular complaints about runouts of fish and reheated food. While the included dinner options like cakes and ice cream were enjoyed, the overall selection at the snack bar and buffet appeared limited, often only offering hamburgers, hot dogs, fries or nachos.
Guests also remarked on the inconsistent quality of certain dishes, such as undercooked meats and average dinner offerings. The ambiance and service fluctuated with some positive mentions of politeness and excellent waiter service, but also occasional reports of rudeness and slow service.
In essence, while Hacienda Buenaventura serves up some memorable meals and events, the dining experience could benefit from a broader and more consistently high-quality food selection to meet all guests' expectations.
The rooms at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offer a mixed experience. Guests often highlight the spaciousness and cleanliness, noting that rooms are generally roomy and comfortable. Many appreciate the air conditioning, which adds to the overall freshness of the accommodations. The staff’s attention to detail, like birthday cards and decorative towel arrangements, adds a charming touch.
However, several reviews point out that the rooms are outdated and in need of refurbishment. Issues such as unpleasant smells, humidity, poor lighting and uncomfortable bedding have been mentioned. Maintenance seems to be a recurring concern with some guests reporting mold, insect infestation and difficulties with air conditioning.
The lack of electrical outlets and modern features, such as no shower doors and dated furniture, also detracts from the experience. Despite these drawbacks, many guests find the rooms adequately large and well-maintained, contributing to a comfortable stay overall.
The beds at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive receive mixed feedback from guests. While many visitors describe the beds as comfortable and even super comfortable, others find them to be a bit too firm or hard. Some guests appreciate the bed's comfort, stating that they slept well. However, these positive experiences are balanced by complaints about hard and uncomfortable pillows with several guests comparing the pillows to rocks. Some reviewers noted that the beds and mattresses felt worn out or saggy and a few found the beds to be small. Others mentioned issues with firm pillows that were uncomfortable, especially for those with back or neck problems. Despite the range of experiences, it’s clear that comfort levels can vary significantly depending on personal preferences.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive receives praise for its commendable cleanliness efforts with many guests noting the super clean facilities, well-maintained property and excellent upkeep of the rooms and common areas. The pool stands out as a highlight, being frequently described as very clean, warm and well-tended. Many reviewers appreciate the cleanliness of the rooms and overall hotel environment, stating that everything is very clean and comfortable.
However, some aspects need attention, such as better maintenance of older infrastructure, improved cleaning in common areas and attention to details like ensuring all showers and bathrooms are thoroughly cleaned. Despite occasional reports of issues such as dirty hammocks and pools, the general feedback reflects a strong focus on maintaining a clean and welcoming environment.
The hotel's staff are also recognized for their friendly and diligent service, contributing to the overall positive experience regarding cleanliness and comfort. Hence, while there are minor areas for improvement, the hotel overall maintains good cleanliness standards, fulfilling guests' expectations for a pleasant and hygienic stay.
The reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive highlight a predominantly positive experience with the hotel staff. Guests frequently commend the staff for their friendliness, attentiveness and helpfulness. The waitstaff, front desk personnel and service staff receive continuous praise for their exceptional hospitality. Guests mention that from the moment of arrival to departure, the staff maintains a friendly demeanor often accompanied by smiles. Specific staff members, such as the waiters at the Portales restaurant and the bellboys, are noted for their exceptional service and helpfulness.
Reception and pool staff also receive accolades for their professionalism and hospitality, making the overall experience more pleasant. Many guests appreciated the staff's ability to speak good English, which facilitated better communication and service.
However, while the majority of reviews are positive, there are a few reports of uncooperative or rude behavior, particularly at the reception and among some restaurant and security staff. Some guests felt misled or encountered difficulties re-acquiring amenities like bracelets. Despite these issues, the overarching sentiment is one of satisfaction with the hotel's personnel with many guests expressing intent to return due to the warm and accommodating staff.
The WiFi service at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive has received mixed feedback from its guests. Common areas like the lobby provide a more reliable connection, but the signal tends to be weak or non-existent in the rooms and several other parts of the hotel. Guests have noted that the internet connection is slow and often unstable, especially within private rooms where it hardly works. While the WiFi service could use improvement, it is available in the common areas and guests needing more consistent internet access might find it better to rely on 3G/LTE services. Overall, the WiFi experience seems to be an area needing attention to better meet guest expectations.
The pool at Hacienda Buenaventura Hotel & Mexican Charm generally receives positive feedback from guests. Descriptions highlight a clean and well-maintained environment, creating a very relaxing atmosphere for visitors. Many appreciated the heated pool, noting that the water temperature was warm and comfortable but not overly hot. The pool area itself is often described as very nice with some mentioning beautiful courtyards nearby.
Guests also enjoyed the bar and poolside service, although a few noted the bar area could use some cleanliness improvements. In terms of size, there are mixed reviews; some felt the pool was large and ample, while others found it small for the size of the property, leading to occasional crowding and limited pool loungers.
The availability of a kids' area and the overall peaceful environment added to the appeal for families. However, a few reviews mentioned that the pool could benefit from more frequent maintenance and extended operating hours, as it sometimes closes earlier than guests would prefer. Despite these minor drawbacks, many guests found the pool area to be a pleasant highlight of their stay.
The Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers decent proximity to the beach, making it a convenient option for those who wish to dip their toes in the sand without traveling far. Although it is not a beachfront property, guests can reach the beach with a short walk or take advantage of the hotel's free shuttle service for comfort.
Reviews highlight that there is an available beach club; however, it is generally described as small and currently undergoing renovation, leading to limited facilities such as a lack of restrooms and a bar with limited options. Some guests noted that the beach was not the cleanest with reports of dirty water and unpleasant smells.
On a more positive note, the beach service received praise for its excellence, offering snacks and drinks. There were also compliments regarding the proximity of toilets near the beach. Despite some setbacks with the beach area not being exclusive and subject to sales pressures from vendors, the overall location is appreciated for its nearness and ease of access facilitated by the hotel's van service.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is recognized for its family-oriented ambiance and is highly recommended for families and friends seeking a welcoming and picturesque stay. The environment is extremely familiar, making it an ideal choice for family travel and lodging. Guests noted that many families stay at the hotel, which contributes to its cozy and family-friendly atmosphere.
The hotel's facilities are designed with children in mind. The pool area is particularly popular among families, described as very pleasant and a hit with the kids. The children's club also receives praise for being well-suited for both small and big children. Guests appreciated that their children enjoyed the facilities intended for fun, such as the pool, beach and gardens.
However, there are some areas that could be improved to enhance the family experience further. The lack of a bathroom at the beach club and occasional unavailability of transfer service to the beach club were mentioned as drawbacks. Some guests also noted instances of poor room cleaning due to a lack of staff and felt that the presence of too many children sometimes detracted from a quieter family-friendly atmosphere.
Despite these minor issues, the overall sentiment is positive. Families appreciate the hotel's warm, family-friendly environment and many expressed their intention to return in the future.
Nestled in a great location for nightlife, the Hacienda Buenaventura Hotel & Mexican Charm offers an inviting and vibrant environment. The hotel features lively evening entertainment on weekends, including themed nights that bring an extra touch of Mexican culture. Guests can enjoy daily karaoke sessions at 4pm, adding a fun and communal vibe to the afternoons. The evening music has been praised for its quality, making it a good spot to unwind and soak in the local atmosphere after dark. While there are some mentions of limited entertainment, the surrounding area compensates with a variety of nightlife options including bars and karaoke venues next door. The hotel’s evening buffet also stands out as a comfortable and enjoyable experience, contributing to a memorable stay at an excellent all-inclusive establishment. Additionally, Mexican music in the mornings adds to the authentic charm. Despite minor drawbacks like ongoing repairs in the entertainment area and the absence of animation, the overall experience remains positive, particularly for those looking to embrace the local nightlife scene.
Hacienda Buenaventura Hotel & Mexican Charm stands out as a well-recommended four-star destination, celebrated for its clean and comfortable ambiance. Guests frequently praised the hotel for exceeding expectations typically associated with a three-star resort, offering numerous amenities that contributed to a pleasant stay. The staff was highlighted for their excellent service and quality, lending credit to the hotel's four-star rating.
However, some areas were noted for needing improvement. The food, while generally good, was considered repetitive with limited choices and some guests mentioned the quality of certain food products, including the taste of the draft beer, did not meet their standards. Additionally, the WiFi service was criticized for not matching the expectations of a four-star establishment. A lack of sea views was another minor downside.
In summary, while Hacienda Buenaventura offers a satisfying and enjoyable experience with commendable service and cleanliness, there are opportunities for enhancing the culinary variety and improving certain facilities to better align with its four-star classification.
Hacienda Buenaventura Hotel & Mexican Charm offers an appealing all-inclusive experience which includes meals, snacks and beverages. Many guests appreciated the affordability of the package, which covers a variety of dishes mostly served buffet-style, including snacks and alcoholic beverages. The concept of the hotel lends itself well to a laid-back vacation with visitors enjoying time by the pool with readily available drinks.
Reviewers highlighted the wide array of food options that the all-inclusive package includes with some meals being described as excellent. The all-inclusive aspect provided a convenient and enjoyable experience for numerous guests, who found the offering to be sufficient for a relaxed holiday.
However, there were mixed opinions regarding the quality and comprehensiveness of the all-inclusive services. Some guests experienced limited food options at times and there were issues with the availability of certain beverages. Disappointments arose from the early ending of the all-inclusive service, leading to situations where food ran out before the designated time.
Additionally, some visitors noted the need for reservations despite the all-inclusive nature and unexpected additional fees were encountered. Limited beach services and few snack options also factored into the feedback with some travelers feeling that the package did not meet their expectations.
Despite these critiques, many would still recommend the all-inclusive option for the convenience and enjoyment it provides, particularly given its price point in Puerto Vallarta.
The outdoor pool at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is consistently praised for its cleanliness and warm water. Guests describe the pool area as relaxing and find the entire setup beautiful. The pool is often highlighted alongside the hotel’s beach club, suggesting a complementary experience. Overall, the pool garners positive feedback for contributing to a pleasant and inviting atmosphere.
Location Show Map
Location
Being near the marina and downtown area offers additional perks, bustling markets, bars and several shopping outlets within easy reach, such as La Isla shopping outlet and Puerto Magico flea market. The hotel is also close to major supermarkets like Walmart and Chedraui, providing easy access to everyday necessities.
Despite its central location, Hacienda Buenaventura manages to retain a quiet, charming Mexican ambiance, perfect for relaxation. However, some guests have noted that the area can be quite noisy given its position next to a busy road. The hotel isn't directly on the beach and a few visitors mentioned that the nearest beach can sometimes be dirty with the water not always ideal.
For those planning to explore Puerto Vallarta, the property is conveniently located near bus stops and key tour departure points. Visitors have found it easy to get to the malecon, zona romantica and other attractions around town with everything typically about a 10-15 minute journey away.
While the surrounding area offers much to do, a few guests pointed out the downside of being situated far from the city center and dealing with the noisy boulevard. Despite these minor setbacks, Hacienda Buenaventura’s location is still seen as highly advantageous for many travelers.
Breakfast
Despite the overall positive reviews, a few guests mentioned the need to order omelets through a QR code, which some found inconvenient. However, others highlighted this as a feature that helped avoid long lines. The attentive and accommodating wait staff at the buffet were frequently praised, enhancing the overall breakfast experience.
While breakfast was often celebrated for its variety and taste, it was noted that other meals didn't always match up with lunch and dinner receiving mixed reviews. There were also mentions of food possibly being reheated from previous meals in some instances. Some guests wanted even more variety in the daily menu.
In summary, breakfast at Hacienda Buenaventura stands out as a highlight for many guests with wide-ranging options and delightful flavors, supported by excellent service from the staff.
Dinner
Despite the high points, there are several noted areas for improvement. Some guests reported that certain restaurant staff lacked organization and communication, preventing them from dining as intended. The food variety at the buffet, while varied daily, has been criticized for not being extensive enough with particular complaints about runouts of fish and reheated food. While the included dinner options like cakes and ice cream were enjoyed, the overall selection at the snack bar and buffet appeared limited, often only offering hamburgers, hot dogs, fries or nachos.
Guests also remarked on the inconsistent quality of certain dishes, such as undercooked meats and average dinner offerings. The ambiance and service fluctuated with some positive mentions of politeness and excellent waiter service, but also occasional reports of rudeness and slow service.
In essence, while Hacienda Buenaventura serves up some memorable meals and events, the dining experience could benefit from a broader and more consistently high-quality food selection to meet all guests' expectations.
Rooms
However, several reviews point out that the rooms are outdated and in need of refurbishment. Issues such as unpleasant smells, humidity, poor lighting and uncomfortable bedding have been mentioned. Maintenance seems to be a recurring concern with some guests reporting mold, insect infestation and difficulties with air conditioning.
The lack of electrical outlets and modern features, such as no shower doors and dated furniture, also detracts from the experience. Despite these drawbacks, many guests find the rooms adequately large and well-maintained, contributing to a comfortable stay overall.
Beds
Cleanliness
However, some aspects need attention, such as better maintenance of older infrastructure, improved cleaning in common areas and attention to details like ensuring all showers and bathrooms are thoroughly cleaned. Despite occasional reports of issues such as dirty hammocks and pools, the general feedback reflects a strong focus on maintaining a clean and welcoming environment.
The hotel's staff are also recognized for their friendly and diligent service, contributing to the overall positive experience regarding cleanliness and comfort. Hence, while there are minor areas for improvement, the hotel overall maintains good cleanliness standards, fulfilling guests' expectations for a pleasant and hygienic stay.
Staff
Reception and pool staff also receive accolades for their professionalism and hospitality, making the overall experience more pleasant. Many guests appreciated the staff's ability to speak good English, which facilitated better communication and service.
However, while the majority of reviews are positive, there are a few reports of uncooperative or rude behavior, particularly at the reception and among some restaurant and security staff. Some guests felt misled or encountered difficulties re-acquiring amenities like bracelets. Despite these issues, the overarching sentiment is one of satisfaction with the hotel's personnel with many guests expressing intent to return due to the warm and accommodating staff.
Wi-Fi
Pool
Guests also enjoyed the bar and poolside service, although a few noted the bar area could use some cleanliness improvements. In terms of size, there are mixed reviews; some felt the pool was large and ample, while others found it small for the size of the property, leading to occasional crowding and limited pool loungers.
The availability of a kids' area and the overall peaceful environment added to the appeal for families. However, a few reviews mentioned that the pool could benefit from more frequent maintenance and extended operating hours, as it sometimes closes earlier than guests would prefer. Despite these minor drawbacks, many guests found the pool area to be a pleasant highlight of their stay.
Beach
Reviews highlight that there is an available beach club; however, it is generally described as small and currently undergoing renovation, leading to limited facilities such as a lack of restrooms and a bar with limited options. Some guests noted that the beach was not the cleanest with reports of dirty water and unpleasant smells.
On a more positive note, the beach service received praise for its excellence, offering snacks and drinks. There were also compliments regarding the proximity of toilets near the beach. Despite some setbacks with the beach area not being exclusive and subject to sales pressures from vendors, the overall location is appreciated for its nearness and ease of access facilitated by the hotel's van service.
Family
The hotel's facilities are designed with children in mind. The pool area is particularly popular among families, described as very pleasant and a hit with the kids. The children's club also receives praise for being well-suited for both small and big children. Guests appreciated that their children enjoyed the facilities intended for fun, such as the pool, beach and gardens.
However, there are some areas that could be improved to enhance the family experience further. The lack of a bathroom at the beach club and occasional unavailability of transfer service to the beach club were mentioned as drawbacks. Some guests also noted instances of poor room cleaning due to a lack of staff and felt that the presence of too many children sometimes detracted from a quieter family-friendly atmosphere.
Despite these minor issues, the overall sentiment is positive. Families appreciate the hotel's warm, family-friendly environment and many expressed their intention to return in the future.
Nightlife
4 Star
However, some areas were noted for needing improvement. The food, while generally good, was considered repetitive with limited choices and some guests mentioned the quality of certain food products, including the taste of the draft beer, did not meet their standards. Additionally, the WiFi service was criticized for not matching the expectations of a four-star establishment. A lack of sea views was another minor downside.
In summary, while Hacienda Buenaventura offers a satisfying and enjoyable experience with commendable service and cleanliness, there are opportunities for enhancing the culinary variety and improving certain facilities to better align with its four-star classification.
All-Inclusive Packages
Reviewers highlighted the wide array of food options that the all-inclusive package includes with some meals being described as excellent. The all-inclusive aspect provided a convenient and enjoyable experience for numerous guests, who found the offering to be sufficient for a relaxed holiday.
However, there were mixed opinions regarding the quality and comprehensiveness of the all-inclusive services. Some guests experienced limited food options at times and there were issues with the availability of certain beverages. Disappointments arose from the early ending of the all-inclusive service, leading to situations where food ran out before the designated time.
Additionally, some visitors noted the need for reservations despite the all-inclusive nature and unexpected additional fees were encountered. Limited beach services and few snack options also factored into the feedback with some travelers feeling that the package did not meet their expectations.
Despite these critiques, many would still recommend the all-inclusive option for the convenience and enjoyment it provides, particularly given its price point in Puerto Vallarta.
Outdoor Pool
Yes, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive.
No, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive.
No, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive doesn't have a gym.
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