The AC Hotel by Marriott San Juan Condado receives high praise from guests for its strategic and convenient location, nestled in a vibrant area along a bustling main street. It offers easy access to Condado Beach, restaurants, bars, shops and various local attractions, making it an excellent base for exploring both the old and modern city. The neighborhood's walkability and calm ambience, coupled with the hotel’s clean, contemporary design, enhance the overall guest experience.
Guest opinions on breakfast at the hotel are mixed, although many appreciate the quality and taste of the offerings, especially the fresh juices and selection available at the buffet. While some find the breakfast to be "really good" with friendly restaurant staff, others mention a lack of variety and high costs. Nearby venues like Sobao are recommended for better breakfast experiences.
Dinner at the hotel receives similarly mixed feedback. While the rooftop bar’s ambiance and views are appreciated, the food quality and high prices often disappoint. Guests suggest nearby restaurants like "La Bodeguita de Manolo" for better dining options. Despite some negatives, the food service staff receives positive mentions.
Rooms at the hotel are generally appreciated for their spaciousness, cleanliness and modern design. Comfortable beds and balconies add to the appeal. However, issues such as dampness, insufficient lighting, minimal storage and noisy AC units are sometimes reported. Nevertheless, the rooms’ cleanliness and the modern facilities contribute to an overall positive impression.
Cleanliness is a notable strong point of the hotel with many guests praising it as clean, well-maintained and modern. However, occasional negative remarks about housekeeping practices indicate room for improvement.
The staff is frequently highlighted for being friendly, helpful and welcoming. Despite some reports of slow and frustrating reception processes, the positive interactions with staff members like Gabriel and Daniel leave a good impression on guests.
The free WiFi at the hotel receives mixed reviews with some guests praising its speed and availability, while others report inconsistent connections.
The rooftop pool is a standout feature, frequently praised for its stunning views and inviting atmosphere. Despite its smaller size and occasional cleanliness issues, the ambiance created by the rooftop bar and music sessions, especially during holiday weekends, provides a delightful spot for relaxation and socializing.
The beach is another key highlight, appreciated for its close proximity and the hotel’s complimentary beach amenities like chairs, towels and umbrellas. Although some guests anticipated direct beach access, the overall sentiment regarding the beach’s convenience and the complementary services is positive.
The hotel is also noted for its family-friendly atmosphere, offering big rooms that comfortably accommodate families and various activities for all ages. The staff's efforts, particularly from individuals like Jaime and Francisco, contribute significantly to a positive family experience.
Finally, the hotel’s location is ideal for those interested in San Juan's nightlife with easy access to a variety of restaurants, bars and cultural activities. The rooftop bar adds to the lively atmosphere, although some guests mention bars close early.
Overall, the AC Hotel by Marriott San Juan Condado provides a pleasant stay with its strategic location, cleanliness, friendly staff and attractive amenities such as the rooftop pool and proximity to the beach. Some areas for improvement include the breakfast variety, dinner quality and reception processes.
Embassy Suites by Hilton Dorado del Mar Beach Resort receives substantial praise for its picturesque beachfront location in Dorado, providing guests with peaceful and beautiful surroundings. The hotel's placement right on the beach allows for stunning ocean views and convenient beach accessibility, making it an excellent setting for relaxation. Proximity to various amenities, including restaurants and supermarkets, adds to the convenience of the location. While the hotel is somewhat isolated and may require a rental car for easy mobility, the serene environment and excellent beach access make it a favored spot for vacationers.
The breakfast experience is widely celebrated with many guests enjoying the all-you-can-eat offerings, particularly the omelettes. The inclusion of breakfast in the stay is appreciated, though there are mentions of limited variety and early ending times leading to longer lines and occasionally cold food. Despite these minor setbacks, the breakfast generally adds value to the stay.
Dinner reviews are more varied with some guests enjoying meals at the hotel's various dining areas, including the Calypso restaurant, while others found the food to be mediocre or overpriced. Service issues, such as slow dinner service and early restaurant closures, were noted but did not overshadow the occasional culinary highlights.
Guest rooms are described as spacious and comfortable with beautiful views, yet they show signs of needing updates. While some guests found the accommodations clean and cozy, many report maintenance issues such as worn-out furniture, outdated decor and inconsistent cleaning services. Efforts to improve room conditions and air conditioning could significantly enhance the guest experience.
Cleanliness across the hotel garners mixed feedback. While many areas, including common spaces and some rooms, are noted for their cleanliness, others fall short due to inconsistent cleaning services and maintenance issues. The pool area, in particular, receives frequent criticisms for its cleanliness and upkeep.
The staff at the resort generally receive high marks for their professionalism, kindness and helpfulness, especially the front desk and housekeeping teams. However, there are isolated reports of unresponsive or rude staff, particularly in dining areas which detracts from the otherwise positive service experience.
Wi-Fi service at the hotel is commonly criticized for its poor quality and frequent connectivity issues with several guests resorting to using personal hotspots due to the unreliable internet.
The spa offers a range of relaxing services, though it can be busy and may require advance reservations. Similarly, the gym facilities are noted for being adequate but face availability issues with some equipment missing and occasional closures due to remodeling or other restrictions.
The pool area receives mixed reviews with many guests enjoying the clean, attractive setting and family-friendly activities. However, concerns about cleanliness, overcrowding and maintenance issues were reported, suggesting room for improvement.
Finally, the hotel's beachfront location is a major highlight with guests appreciating the private, clean beach with soft sands. The serene and quiet beach environment, combined with the picturesque pool area, creates a delightful backdrop that enhances the overall vacation experience.
In summary, Embassy Suites by Hilton Dorado del Mar Beach Resort offers a beautiful and convenient beachfront experience with excellent breakfast offerings, spacious rooms and generally friendly staff. While there are areas needing attention, such as room updates, more consistent cleanliness and reliable Wi-Fi, the positive aspects of the location and amenities contribute to a largely enjoyable stay.
The Fairmont El San Juan Hotel is a luxurious and stunning property located right on the beach. The lobby is lively and the rooms are spotlessly clean, making it a perfect choice for couples looking for a romantic escape. The bar and casino are stunning and the hotel's mature and opulent plantings make it a lovely resort for those who appreciate nature. Despite being an older hotel, it's still in great shape and decorated exceptionally well. Overall, it's a truly beautiful upscale hotel that guests won't want to leave.
Wyndham Palmas Beach and Golf Boutique Resort enjoys high praise for its prime location, beautiful surroundings and well-maintained landscaping. The easy access to various coastal regions and the security of the gated community add to the overall convenience and safety appreciated by guests. The resort's on-site amenities, such as the welcoming lobby, café and spectacular views, enhance the guest experience, making it an ideal spot for relaxation and exploration.
The rooms at the resort are often highlighted for their spaciousness, comfort and cleanliness. Guests commend the comfortable beds and the quietness of the rooms, which contribute to a pleasant stay. Although there are occasional mentions of outdated facilities and lapses in hygiene, the generally positive feedback emphasizes the roominess and comfort provided.
Cleanliness across the resort also receives commendations with many guests finding the facilities well-kept and the staff friendly. Specific issues are occasionally noted, but the overall sentiment reflects satisfaction with the resort's upkeep and the welcoming environment created by the attentive staff.
The resort's staff stands out for their friendliness and hospitality with guests consistently praising their helpfulness and the excellent service at the front desk. While there are minor concerns regarding the staff being short-staffed at the pool bar, the overall impression is one of a supportive and accommodating team.
One of the resort's most celebrated features is its pool area. Guests rave about the beautiful pool design, the relaxing ambiance and the variety of pool options catering to different preferences. Despite isolated issues with pool cleanliness, the majority of reviews highlight the pools as a key asset, complementing the picturesque surroundings and enhancing the overall resort experience.
The breakfast at the resort has mixed reviews. Many guests enjoy the delicious, high-quality offerings, particularly when dining on the outside patio of Trova. However, a significant number express concerns over the variety and value, suggesting room for improvement in the breakfast service.
Similarly, the dinner experience receives mixed feedback. While the food quality and service at Trova are praised, guests often point out the limited menu variety, high prices and portion sizes as areas needing enhancement. Families with children find the menu less accommodating, often leading them to dine elsewhere.
The beach near the resort is a topic of mixed opinions. Some guests appreciate its beauty, but many find the sea conditions unsafe and the beach itself poorly maintained. As a result, many prefer to enjoy the resort's other amenities instead.
Despite occasional shortcomings in some areas, the overall reviews of Wyndham Palmas Beach and Golf Boutique Resort are largely positive with its prime location, attentive staff, comfortable accommodations and delightful pool area being the most frequently praised aspects.
El Blok is a modern and stylish hotel with an unbeatable location right across from a beautiful beach. The hotel's cool vibe adds to the overall experience, making it the perfect spot for your stay. The location is fantastic, close to both the beach and restaurants and the stunning views are sure to leave you in awe. The hotel bar has water readily available and you can take a walk along the beach or simply sit and admire the views. Come and experience the magic of El Blok with the ocean just steps away.
The Wyndham Grand Rio Mar Rainforest Beach and Golf Resort is a beautiful location for those looking to explore the east side of Puerto Rico. The property has a private beach and is surrounded by stunning views, making it perfect for relaxation. There are many outdoor activities, restaurants and sights nearby, such as the National Forest and El Yunque. Guests have mostly positive things to say about the hotel's breakfast offerings with praise for the buffet and friendly staff. The dining experience is mixed with some finding the food overpriced for the quality, but Italian cuisine receiving particular praise. The staff at this resort is described as friendly, accommodating and helpful with guests particularly appreciating the Tiki restaurant and Marbella breakfast area. The pool and beach area are standout features with a variety of pools to choose from and a beautiful beach with clean sands and crystal clear waters. The resort is an excellent family vacation spot with plenty of facilities to keep kids happy and engaged. The golf experience, while expensive, is a must-try for any golf lover visiting Puerto Rico. Though some guests experienced minor issues, overall, the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort impresses guests with its amenities, cleanliness and staff, making it an ideal location for a private getaway or fun-filled vacation.
Accommodations: The rooms at The Royal Sonesta San Juan are incredibly spacious and comfortable. Guests were impressed by the stylish and elegant décor with many describing the rooms as "luxurious" and "opulent". The amenities provided were also top-notch, including high-quality bedding, plush towels and modern technology such as flat-screen TVs and free Wi-Fi. Overall, guests were extremely satisfied with the quality of the accommodations.
Food and Beverage: The food and beverage offerings at The Royal Sonesta San Juan were consistently praised by guests. The on-site restaurant received high marks for its delicious cuisine with many compliments directed towards the fresh seafood and fantastic cocktails. The breakfast buffet was also a highlight with guests enjoying the wide variety of options available. The quality of the food and beverage offerings was consistently described as excellent.
Location: The Royal Sonesta San Juan is situated in a prime location with easy access to both the airport and many popular attractions. Guests appreciated the convenience of being able to explore the local area, which includes numerous restaurants, shops and cultural landmarks. Additionally, the hotel is located right on the beach, allowing for plenty of fun in the sun. Overall, guests found the location to be ideal for both leisure and business travelers.
Service: The service at The Royal Sonesta San Juan was widely praised by guests, who described the staff as friendly, helpful and efficient. Many guests noted that the staff went above and beyond to ensure that their stay was as comfortable and enjoyable as possible. The level of service was consistently described as exceptional with guests feeling valued and appreciated throughout their stay.
Activities: The Royal Sonesta San Juan offers a wide range of activities and amenities for guests to enjoy. From the expansive swimming pool to the on-site spa, there is something for everyone at this luxurious resort. Guests praised the variety of activities on offer with many enjoying the opportunity to relax and unwind in beautiful surroundings. Overall, guests were impressed by the range of options available for both leisure and business travelers.
The Sheraton Puerto Rico Resort & Casino is a top-notch hotel with an excellent location that provides easy accessibility to all attractions in San Juan. The staff is friendly and accommodating, providing exceptional service with Hennessy, the receptionist, particularly standing out. The breakfast options are diverse and delicious with the Egg Benedikt being recommended by many guests. The hotel is also praised for its cleanliness and beautiful decor. The pool area is amazing with guests noting the cleanliness and great service they received there. The casino is a must-visit with people describing it as fabulous and full of activity. Guests also appreciated the hotel's shuttle service to Old San Juan. The hotel's beds are incredibly comfortable with guests praising their comfort levels. While some guests had issues with the lack of dining options and activities for guests, the hotel's location, facilities and services make it a great place to stay.
The St. Regis Bahia Beach Resort in Puerto Rico offers a range of dining options with some standout choices such as the beach club restaurant and Sunset Sushi on Friday nights. While some guests found the food to be just okay and overpriced, the resort still caters to different tastes and preferences. The staff at the resort is described as warm, friendly and incredibly attentive with guests feeling like part of an extended family. There were a few negative experiences with reception and a waiter, but overall, the staff is well-trained and accommodating. Overall, the St. Regis Bahia Beach Resort is highly recommended for its fantastic customer service and dining options.
Casa Grande Mountain Retreat - Adults Only is a great choice for those who enjoy yoga and meditation. The complimentary morning yoga class is a highlight for guests with the beautiful yoga studio and awesome teacher, Diego, receiving high praise. The location is perfect for those looking to incorporate yoga into their stay. While some guests would have preferred a later yoga session, the morning class is still a wow factor. In addition to yoga, guests also enjoyed the pool with spring water. Overall, the yoga facilities and activities at Casa Grande Mountain Retreat are impressive and enjoyable for guests looking to incorporate yoga into their stay.
Hotel Rumbao, a Tribute Portfolio Hotel, stands out for its exceptional location in the heart of Old San Juan, which offers guests unrivaled access to historic sites, shopping and dining options. Its proximity to the cruise terminal further simplifies pre- and post-cruise arrangements while the scenic views of the harbor add to the visual appeal. Guests consistently commend the friendly and helpful staff for creating a welcoming atmosphere, contributing significantly to the overall positive experience.
Breakfast at the hotel garners mixed feedback. While many guests appreciate the varied and delicious offerings, including the high-quality breakfast buffet, some find the cost prohibitive and the selection limited, especially for those with specific dietary needs. Despite these drawbacks, the breakfast remains a highlight for many travelers.
Onsite dining experiences are also mixed, receiving praise for well-prepared and tasty food and courteous staff. However, the restaurant's limited hours and inconsistency in service availability can be a setback for those needing more flexible dining options.
Accommodation at Hotel Rumbao features spacious, modern rooms that are generally clean and comfortable. However, some guests have highlighted inconsistencies such as outdated furniture, poor lighting and occasional non-functional amenities. While most reviews are positive about the cleanliness, ongoing renovations have led to some issues like dusty conditions and housekeeping lapses.
The hotel staff is frequently praised for their friendly, helpful and accommodating nature, enhancing many guests' experiences despite occasional reports of inattentive service from a minority of employees.
WiFi service at the hotel receives mixed reviews with guests noting strong coverage in areas where it is available but pointing out issues with slow and inconsistent connectivity. Improvements in coverage and reliability are needed to meet modern expectations better.
The gym at the hotel, though small, is well-equipped and well-maintained, meeting most guests' fitness needs despite some minor issues like the absence of towels and cups.
The rooftop pool offers stunning views and a pleasant ambiance, though it suffers from being small, sometimes overcrowded and needing better maintenance. Cleanliness and renovation improvements could further enhance this facility.
Parking options are affordable and nearby, but not adjacent to the hotel, requiring a short walk that can be inconvenient. While valet parking is available and appreciated, it can be pricey and its availability inconsistent.
Family-friendliness at the hotel is somewhat mixed. While the staff's friendliness and the hotel's location add to the appeal for families, the facilities and amenities specific to family needs are not always adequate and more attention to family-friendly offerings could improve the experience.
For nightlife, Hotel Rumbao’s location is ideal, placing guests near vibrant entertainment spots and popular venues, appealing to those seeking an active nightlife experience in San Juan.
In summary, Hotel Rumbao offers a highly favorable location, friendly staff and comfortable accommodations with some areas, particularly breakfast costs, room updates, WiFi and pool maintenance needing attention to meet all guests' expectations fully.
Selva Boutique Hotel - Luquillo Oceanfront Retreat - Adults Only provides a tranquil and picturesque beachside getaway for adults. With a prime oceanfront location near Playa Fortuna and a short distance from El Yunque National Forest, the hotel offers stunning sea views, calming wave sounds and easy access to local attractions, dining and activities. Guests frequently praise its serene atmosphere, cleanliness and the breathtaking views from rooms and balconies, making it an ideal retreat for those seeking relaxation and adventure.
The breakfast situation at the hotel is a point of contention with guests often desiring a more substantial morning meal option. While coffee and occasional snacks are provided, the absence of a full breakfast service detracts from the overall experience. However, the close proximity to excellent local breakfast spots, like nearby bakeries and cafés, somewhat compensates for this shortfall.
Dining options around the hotel are plentiful and varied with many restaurants and bars within walking distance, including the popular Luquillo Kiosks. The staff provides helpful recommendations, adding a personalized touch to guests' culinary experiences.
The rooms at Selva Boutique Hotel are clean, spacious and comfortable with minimalistic yet cozy designs. Guests appreciate the cleanliness and ocean views, though some note the basic furnishings and lack of certain amenities like coffee makers and blackout curtains. Occasional maintenance issues and firmer-than-expected beds are mentioned, but the overall comfort and cleanliness seem to outweigh these concerns.
Staff members are repeatedly described as friendly, attentive and professional, contributing significantly to the hotel's welcoming environment. The positive interactions with the staff, including seamless check-in experiences, add to the overall satisfaction of guests' stays.
WiFi connectivity is a mixed experience for visitors with many reporting weak or spotty signals, particularly in the rooms. Reliable access is generally confined to communal areas or specific suites, which may require guests to rely on alternative internet sources for a stable connection.
The pool area is generally appreciated for its condition and oceanfront deck, offering guests a peaceful place to unwind. However, issues with limited operating hours, occasional cleanliness concerns and cold water detract from an otherwise enjoyable facility.
Parking at the hotel is widely regarded as convenient and secure, thanks to a private parking lot and additional overflow options. Although some guests find navigating the parking areas slightly challenging at times, the overall ease of parking enhances the guest experience.
While marketed as an adults-only retreat, guests still highlight a family-friendly atmosphere that caters well to large family events and celebrations with mixed-use facilities allowing both relaxation and occasional family interactions.
Beds receive mixed reviews with many enjoying their firm feel but others finding them too hard or small. Specific comments about pillow comfort and occasional maintenance issues with the beds are noted, though the general cleanliness and tranquility of the accommodations are praised.
Overall, Selva Boutique Hotel offers a charming, clean and strategically located retreat by the ocean, appealing to those seeking a peaceful and immersive beachside experience. With some areas for improvement, particularly in amenities and breakfast offerings, the hotel's strengths in location, staff service and cleanliness make it a standout choice for many travelers.
The San Juan Airport Hotel receives notable praise for its strategic location within the San Juan International Airport, which provides exceptional convenience for travelers with early flights or late arrivals. This ease of access from the terminal and proximity to baggage claims and rental car services make it highly attractive for transient travelers. Guests appreciate the cleanliness and comfort provided with the modern touches in some rooms enhancing their stay despite the hotel being in an older terminal.
Breakfast at the hotel is well-regarded for its variety and quality, starting as early as 5am, accommodating those with early departures. Highlights include an omelet bar and freshly made dishes like eggs, bacon and pancakes, complemented by a friendly and attentive staff. The complimentary nature of the breakfast adds significant value to the stay. Dinner, however, receives mixed reviews; while some enjoy the great food and service, others criticize the high prices, slow service and inconsistent food quality.
Rooms are generally clean and comfortable with guests appreciating the comfortable beds and essential amenities like small refrigerators and coffee makers. However, the rooms are often described as small and dated with occasional noise and air conditioning issues affecting the overall experience. Despite these drawbacks, the rooms are deemed adequate for short stays.
Cleanliness stands out as a major positive aspect with numerous guests commending the hotel's superb cleanliness, well-maintained rooms and tidy facilities. The staff receives high praise for their friendliness and helpfulness, from the front desk to breakfast service with special mentions often directed at the hotel manager's leadership.
The gym at the San Juan Airport Hotel is noted for its impressive facilities, described as large, clean and well-equipped, contributing significantly to guest satisfaction. Including rooftop hot tubs adds a unique and relaxing element to the fitness experience.
Family travelers find the hotel convenient for short stays with its direct airport connection and friendly restaurant staff. However, the rooms can feel cramped for families and there are occasional criticisms regarding organizational aspects for family arrivals.
WiFi service draws considerable dissatisfaction due to connectivity issues and slow speeds. Despite some positive comments, many guests encounter unreliable internet access during their stay.
The hotel's bedding generally receives positive reviews for comfort, contributing to a restful night’s sleep, though a few guests find the beds either too hard or stiff.
For business travelers, the hotel’s business center and quiet rooms offer a conducive environment for work with conference rooms available for meetings.
Overall, San Juan Airport Hotel provides a practical, clean and comfortable stay, aligning well with three-star expectations, offering solid value and convenience especially for short-term visits, despite areas in need of improvement.
Dreams Hotel Puerto Rico is a highly regarded accommodation option in the metropolitan area, praised particularly for its prime location. Situated near the University of Puerto Rico and just a 15-minute drive from the airport, it offers guests convenient access to transportation hubs and local attractions. The neighborhood, considered safe and enriched with amenities like restaurants, bars, supermarkets, and vibrant nightlife, makes the hotel an ideal choice for both leisure and business travelers. Public transportation is easily accessible, providing effortless links to downtown San Juan and popular sites like Old San Juan.
The hotel offers a satisfying breakfast experience, with guests appreciating the included continental options such as coffee, toast, and fruit. For those seeking variety, the friendly staff readily provide recommendations to nearby local gems like Panchy's bakery and Arrope, enhancing the breakfast experience with delightful options.
Although Dreams Hotel Puerto Rico lacks its own dining facilities, its strategic location means an abundance of dining options are within easy reach, catering to diverse tastes with choices ranging from sushi to Italian cuisine. Local eateries like El Hipopotamo are also recommended for breakfast and lunch, enhancing the overall culinary experience.
Rooms at the hotel are noted for their cleanliness, with many guests finding them comfortable and well-equipped for the price. Recent renovations have added a modern and eco-friendly touch, although experiences with room comfort can vary, particularly with bed firmness and room size. Nonetheless, guests generally acknowledge the value for money with these accommodations.
The hotel consistently receives praise for its exemplary cleanliness and hospitable staff. The attentive and friendly team, including standout staff members like Meche, Rosa, and Juana, contribute significantly to the welcoming atmosphere. Their efforts to ensure a pleasant stay for guests, coupled with the management's involvement and care, create a commendable service experience.
Wi-Fi is generally sufficient for guests' needs, although connectivity may vary depending on location within the hotel. Parking poses occasional challenges due to limited spaces, but the staff are proactive in providing solutions, ensuring that this does not detract significantly from the guest experience.
The hotel is family-friendly, offering a relaxing environment that accommodates both children and pets. It provides a cost-effective option for families and is noted for its warm service, making guests feel at home. Those interested in nightlife will find Dreams Hotel well-positioned amidst a lively scene, perfect for party enthusiasts and young travelers.
Access is generally convenient, though there is no elevator, which may pose challenges for those with disabilities. The staff's helpfulness in assisting with luggage is noted as a positive aspect in compensating for this limitation.
Overall, Dreams Hotel Puerto Rico stands out for its excellent location, cleanliness, welcoming staff, and value for money, making it a popular choice among various types of travelers.