Hotel Costaustralis
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Summary of reviewsHotel Costaustralis in Puerto Natales boasts an enviable location right in front of the sea, offering guests breathtaking views of the fjord and mountains. Its central position near the main square, restaurants and shops makes it a convenient and accessible choice for visitors. The historic building adds charm and the hotel's facilities include spacious, clean and comfortable rooms with stunning views.
The breakfast experience at Hotel Costaustralis is highly praised for its variety and quality. Guests appreciate the extensive selection, including fresh fruits, real coffee, eggs and made-to-order omelettes in a pleasant setting with impressive water views. The breakfast service starts early, catering to those heading out on tours.
The hotel's dinner offerings receive mixed reviews. While some guests enjoy the tasty meals, others find the menu limited and the prices high. The inviting bar area is appreciated, though its early closing time can be inconvenient. The lack of room service and certain amenities like a mini-fridge and coffee machine are noted as drawbacks.
Rooms at Hotel Costaustralis are spacious, clean and elegantly decorated, often featuring stunning views of the sea or city. Comfortable beds and pillows contribute to a restful stay despite minor issues with ventilation and heating. The proximity to restaurants and shops, alongside the helpful and friendly staff, enhances the overall experience.
Cleanliness is generally commendable, though some guests noted delays in housekeeping, incomplete cleaning and minor maintenance issues. Nonetheless, the overall standard of cleanliness, especially in rooms and communal areas, remains high.
The staff at Hotel Costaustralis are typically friendly and courteous, receiving high marks for their helpfulness and attentiveness. The reception staff, in particular, are praised for their friendly demeanor and proficiency in English, enhancing guest experiences. Despite isolated instances of rudeness and unprofessionalism, the majority of feedback highlights the warm and welcoming environment created by the staff.
The WiFi service at the hotel presents a challenge with many guests reporting issues with instability and slow speeds. While efforts to address these concerns are occasionally noted, overall improvements in the WiFi network are needed.
Families find Hotel Costaustralis to be a comfortable and welcoming destination. The supportive staff enhances the family outing experience by assisting in organizing tours and family rooms with thoughtful touches cater to children. Despite occasional noise disruptions and reservation mishaps, the scenic views and family-friendly atmosphere make it an appealing choice.
The beds are frequently highlighted for their comfort and quality, contributing significantly to the positive guest experience. Luxurious linens and supportive mattresses ensure a restful night's sleep, despite occasional comments about softness or noise.
In alignment with its four-star status, Hotel Costaustralis offers quality and comfort with guests appreciating the luxurious atmosphere, proper and clean rooms and sumptuous linens. The extensive breakfast buffet further elevates the guest experience, affirming the hotel's standing as a solid and reputable four-star establishment.
Overall, Hotel Costaustralis stands out for its exceptional location, quality breakfast, comfortable accommodations and friendly staff, making it an ideal option for travelers seeking a serene retreat with picturesque views in Puerto Natales.
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The breakfast experience at Hotel Costaustralis is highly praised for its variety and quality. Guests appreciate the extensive selection, including fresh fruits, real coffee, eggs and made-to-order omelettes in a pleasant setting with impressive water views. The breakfast service starts early, catering to those heading out on tours.
The hotel's dinner offerings receive mixed reviews. While some guests enjoy the tasty meals, others find the menu limited and the prices high. The inviting bar area is appreciated, though its early closing time can be inconvenient. The lack of room service and certain amenities like a mini-fridge and coffee machine are noted as drawbacks.
Rooms at Hotel Costaustralis are spacious, clean and elegantly decorated, often featuring stunning views of the sea or city. Comfortable beds and pillows contribute to a restful stay despite minor issues with ventilation and heating. The proximity to restaurants and shops, alongside the helpful and friendly staff, enhances the overall experience.
Cleanliness is generally commendable, though some guests noted delays in housekeeping, incomplete cleaning and minor maintenance issues. Nonetheless, the overall standard of cleanliness, especially in rooms and communal areas, remains high.
The staff at Hotel Costaustralis are typically friendly and courteous, receiving high marks for their helpfulness and attentiveness. The reception staff, in particular, are praised for their friendly demeanor and proficiency in English, enhancing guest experiences. Despite isolated instances of rudeness and unprofessionalism, the majority of feedback highlights the warm and welcoming environment created by the staff.
The WiFi service at the hotel presents a challenge with many guests reporting issues with instability and slow speeds. While efforts to address these concerns are occasionally noted, overall improvements in the WiFi network are needed.
Families find Hotel Costaustralis to be a comfortable and welcoming destination. The supportive staff enhances the family outing experience by assisting in organizing tours and family rooms with thoughtful touches cater to children. Despite occasional noise disruptions and reservation mishaps, the scenic views and family-friendly atmosphere make it an appealing choice.
The beds are frequently highlighted for their comfort and quality, contributing significantly to the positive guest experience. Luxurious linens and supportive mattresses ensure a restful night's sleep, despite occasional comments about softness or noise.
In alignment with its four-star status, Hotel Costaustralis offers quality and comfort with guests appreciating the luxurious atmosphere, proper and clean rooms and sumptuous linens. The extensive breakfast buffet further elevates the guest experience, affirming the hotel's standing as a solid and reputable four-star establishment.
Overall, Hotel Costaustralis stands out for its exceptional location, quality breakfast, comfortable accommodations and friendly staff, making it an ideal option for travelers seeking a serene retreat with picturesque views in Puerto Natales.
Hotel Taking Steps Towards Sustainability
This hotel has a comprehensive sustainability policy, significantly reducing plastic waste by eliminating nearly 100,000 plastic water bottles annually and using refillable eco-friendly amenities. It prioritizes local suppliers for environmentally friendly products and supports the economic development of Puerto Natales.
Business Hotel
This hotel provides great hotel options for business and family getaways, offering the location, star-rating and facilities you need. Narrow your search results even further by star rating, hotel chain and amenities, such as free parking, babysitting services, or fitness centers.
Hotel with Parking
This hotel is well-regarded and offers free self-parking, which is a significant convenience for travelers with their own vehicles. The location is superb with beautiful surroundings.
4-Star Hotel
Hotel Costaustralis offers spacious and comfortable rooms with excellent service. It has a lounge with views of the sea and Patagonian Mountains. The location is great, with sea views.
Hotel near Vineyards
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Hotel Costaustralis in Puerto Natales is consistently praised for its exceptional location. Situated right in front of the sea, the hotel provides breathtaking views of the fjord and the mountains, offering a picturesque backdrop for guests. It's conveniently located close to the main square, numerous restaurants, shops and the city center, making it a central and accessible choice for visitors. The hotel's historic building adds a touch of charm and elegance and its facilities are well-appreciated, including spacious and comfortable rooms with stunning views. Guests have also highlighted the excellent breakfast offerings and the attentive and friendly staff. For those looking to explore Puerto Natales or merely enjoy a serene retreat by the water, Hotel Costaustralis stands out as an ideal option.
Hotel Costaustralis offers a delightful breakfast experience that frequently earns high praise from its guests. Many reviews highlight the excellent quality and variety of the buffet breakfast with fresh fruit, real coffee, eggs and even made-to-order omelettes available. Guests often commend the extensive selection and the deliciousness of the offerings, describing the breakfast as superb, fantastic and sensational. The breakfast service starts early at 6 am, which is convenient for those heading out on tours.
The breakfast area provides a pleasant environment with impressive views of the water, adding to the overall dining experience. Despite the overwhelmingly positive feedback, there are occasional mentions of basic or limited options and a few guests expressed a desire for more sweet options or gluten-free and lactose-free alternatives.
Overall, the hotel's breakfast stands out for its completeness, variety and high-quality ingredients, earning it accolades as one of the best aspects of a stay at Hotel Costaustralis.
Hotel Costaustralis offers a mixed dining experience according to guest feedback. The restaurant earns praise for its tasty breakfast and evening meals with some guests highlighting the excellence of both. However, the menu is often criticized for its limited variety and high prices. While some diners find the dinner and overall food quality satisfying, others have been disappointed by the lack of options and the absence of services like room service, lunch and dinner on certain days, particularly Sundays.
Visitors enjoyed the inviting bar area, though it closes early, which can be inconvenient. Despite some reports of excellent bar service and an extensive drink selection, others felt that the bar and restaurant should extend their hours. Guests also noted the lack of room amenities such as a mini-fridge and coffee machine.
Overall, while the food at Hotel Costaustralis can be enjoyable, frequent operational limitations and high costs appear to detract from the overall dining experience.
Hotel Costaustralis earns high marks from guests for its spacious and comfortable rooms, often noted for their cleanliness and beautiful décor. Many travelers appreciate the stunning views of the sea or city, which add to the charm of staying at this establishment. The beds and pillows are frequently highlighted for their comfort, contributing to a restful stay.
Despite some of the hotel's rooms being described as a bit older or basic, they are generally considered cozy and welcoming. Guests frequently mention the cleanliness and modern touches in the rooms with luxurious blankets and elegant decoration adding to the appeal. The hotel's attention to cleanliness is a common positive note, ensuring guests feel at home during their stay.
However, there are a few critiques, particularly regarding room ventilation and heating. Some guests found the rooms to be too warm due to the heating system and issues with ventilation were noted in several reviews. Noise from the busy street outside and thin windows were also remarked upon as minor disturbances.
Location-wise, the hotel is conveniently situated close to various restaurants and shops, which guests found beneficial. The helpfulness and friendliness of the staff also contribute positively to the overall experience, alongside the quality of breakfast served.
While some guests mentioned that certain room features like the bathroom sizes, minibar services and Wi-Fi could use improvement, the general consensus remains favorable, pointing to a solid choice for visitors seeking a comfortable and clean stay with picturesque views at Hotel Costaustralis.
The beds at Hotel Costaustralis generally receive high praise from guests with many describing them as comfortable, large and perfect for a restful night's sleep. The quality of the mattresses and bedding is frequently highlighted with several reviews noting the soft but supportive nature of the mattresses and high-quality linens and pillows. The rooms themselves are also mentioned as elegant, often with beautiful sea views, adding to the restful ambiance. Despite occasional comments about softness or discomfort, the majority of feedback paints a picture of clean, fragrant and luxurious beds that enhance the overall stay. Guests also appreciate the size of the beds, especially in rooms designed for multiple visitors, contributing to the overall satisfaction with the accommodations. However, there are a few mentions of bed-related noise and cleanliness issues, suggesting a need for consistency in maintenance. Overall, the beds at Hotel Costaustralis significantly contribute to the positive guest experience, making it a recommended spot for those seeking comfort and quality.
Hotel Costaustralis in Puerto Natales seems to draw mixed reviews regarding its cleanliness. Many guests appreciated the hotel's spotlessly clean and comfortable rooms, often noting their spaciousness and beautiful views. Praise was given to the modern and clean bathrooms, the overall cleanliness of the interior and the exceptional standards maintained in various facilities, including the lobby, bar and dining room. The hotel's excellent breakfast offerings were consistently highlighted.
However, some criticisms surfaced regarding housekeeping services. There were mentions of delays in room cleaning, incomplete cleaning and instances of dust accumulation and unhoovered floors. A few guests encountered problems with untidy common areas and found that some rooms and hallways could benefit from better maintenance. Issues such as dirty windows, inadequate cleaning of the floors and occasional bad odors impacted the overall experience for some visitors.
Despite these negative points, the hotel's location and service quality, combined with its cleanliness highlights, make it a favorable choice for many traveling to this interesting town.
Hotel Costaustralis has garnered a reputation for its generally friendly and courteous staff. Numerous guests have praised the personnel for their exceptional attention and service, highlighting the kindness, attentiveness and helpfulness of the team. The reception staff, in particular, received frequent compliments for their friendly demeanor and willingness to assist. Guests appreciated the informative nature of the staff and their ability to speak English well, which enhanced their overall experience.
However, not all feedback was positive. Some guests noted instances of rudeness and a lack of helpfulness from certain staff members, particularly a manager and a receptionist named Maurice. Housekeeping also had mixed reviews with some guests stating that the cleanliness of the rooms was subpar and that the cleaning staff were sometimes unprofessional or intrusive. Despite these issues, the majority of guests felt satisfied with the service provided by the hotel staff.
Overall, while there were some notable exceptions, the general consensus is that Hotel Costaustralis offers a warm and welcoming environment primarily due to its friendly and empathetic staff who strive to ensure a pleasant stay for their guests.
Hotel Costaustralis offers a blend of modern amenities and traditional hospitality; however, reviews indicate that one significant area needing improvement is the WiFi service. While some guests noted moments of perfect or good quality WiFi, these experiences were not consistent across the board. Many reported issues such as the internet connection being unstable, very slow or completely non-existent in some areas of the hotel. Smart TVs in some rooms couldn't connect to the internet, adding to the frustration.
Efforts to resolve these issues were sometimes noted, like changing rooms to improve connection, but overall the feedback suggests that WiFi coverage in rooms and other areas of the hotel remains a significant challenge. Generally, better management and enhancement of the WiFi network could make a noticeable difference in guest satisfaction.
Hotel Costaustralis offers a comfortable and enjoyable experience for families, making it an ideal destination for those traveling with children. Guests appreciated the supportive staff who assisted in organizing quality tours, enhancing the family outing experience. The hotel is particularly noted for its comfortable family rooms and thoughtful touches, such as gifts for the kids, which adds to a welcoming atmosphere. Despite this, some have pointed out areas needing improvement, such as noise disruptions and reservation mishaps. Nevertheless, the scenic views and family-friendly environment make it a highly recommended choice for those vacationing with children. However, it's worth noting that the hotel may not cater adequately to guests with specific dietary needs like diabetes or lactose intolerance.
Hotel Costaustralis showcases a commendable blend of quality and comfort that aligns well with the four-star standard. Guests consistently highlight the hotel's impressive structures and comfortable spaces, praising the overall luxurious atmosphere. The rooms are described as proper and clean, featuring good showers and sumptuous linens and towels that rival those of a five-star establishment. An extensive breakfast buffet further enhances the guest experience, contributing to the hotel's reputable standing.
However, there are some mentions of service falling short of expectations, suggesting areas for improvement. Despite these minor setbacks, the overall consensus positions Hotel Costaustralis as a solid representation of a four-star hotel. The impeccable details and quality provided affirm its standing within its category, offering a satisfying and upscale stay for its guests.
Hotel Costaustralis is conveniently located near the Costanera, making it an excellent choice for guests who enjoy easy access to downtown areas and prefer to explore on foot. The hotel receives positive feedback for its proactive approach, as evidenced by preparing rooms specifically for guests with disabilities upon request. This level of attention ensures that all facilities are functioning and accommodating, contributing to a seamless and pleasant stay. While the absence of a swimming pool might be noted, the hotel's overall accessibility and proximity to key points of interest make it a favorable option for families and travelers alike. For airport transfers, arranging an Uber is a recommended and straightforward solution.
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Location
Breakfast
The breakfast area provides a pleasant environment with impressive views of the water, adding to the overall dining experience. Despite the overwhelmingly positive feedback, there are occasional mentions of basic or limited options and a few guests expressed a desire for more sweet options or gluten-free and lactose-free alternatives.
Overall, the hotel's breakfast stands out for its completeness, variety and high-quality ingredients, earning it accolades as one of the best aspects of a stay at Hotel Costaustralis.
Dinner
Visitors enjoyed the inviting bar area, though it closes early, which can be inconvenient. Despite some reports of excellent bar service and an extensive drink selection, others felt that the bar and restaurant should extend their hours. Guests also noted the lack of room amenities such as a mini-fridge and coffee machine.
Overall, while the food at Hotel Costaustralis can be enjoyable, frequent operational limitations and high costs appear to detract from the overall dining experience.
Rooms
Despite some of the hotel's rooms being described as a bit older or basic, they are generally considered cozy and welcoming. Guests frequently mention the cleanliness and modern touches in the rooms with luxurious blankets and elegant decoration adding to the appeal. The hotel's attention to cleanliness is a common positive note, ensuring guests feel at home during their stay.
However, there are a few critiques, particularly regarding room ventilation and heating. Some guests found the rooms to be too warm due to the heating system and issues with ventilation were noted in several reviews. Noise from the busy street outside and thin windows were also remarked upon as minor disturbances.
Location-wise, the hotel is conveniently situated close to various restaurants and shops, which guests found beneficial. The helpfulness and friendliness of the staff also contribute positively to the overall experience, alongside the quality of breakfast served.
While some guests mentioned that certain room features like the bathroom sizes, minibar services and Wi-Fi could use improvement, the general consensus remains favorable, pointing to a solid choice for visitors seeking a comfortable and clean stay with picturesque views at Hotel Costaustralis.
Beds
Cleanliness
However, some criticisms surfaced regarding housekeeping services. There were mentions of delays in room cleaning, incomplete cleaning and instances of dust accumulation and unhoovered floors. A few guests encountered problems with untidy common areas and found that some rooms and hallways could benefit from better maintenance. Issues such as dirty windows, inadequate cleaning of the floors and occasional bad odors impacted the overall experience for some visitors.
Despite these negative points, the hotel's location and service quality, combined with its cleanliness highlights, make it a favorable choice for many traveling to this interesting town.
Staff
However, not all feedback was positive. Some guests noted instances of rudeness and a lack of helpfulness from certain staff members, particularly a manager and a receptionist named Maurice. Housekeeping also had mixed reviews with some guests stating that the cleanliness of the rooms was subpar and that the cleaning staff were sometimes unprofessional or intrusive. Despite these issues, the majority of guests felt satisfied with the service provided by the hotel staff.
Overall, while there were some notable exceptions, the general consensus is that Hotel Costaustralis offers a warm and welcoming environment primarily due to its friendly and empathetic staff who strive to ensure a pleasant stay for their guests.
Wi-Fi
Efforts to resolve these issues were sometimes noted, like changing rooms to improve connection, but overall the feedback suggests that WiFi coverage in rooms and other areas of the hotel remains a significant challenge. Generally, better management and enhancement of the WiFi network could make a noticeable difference in guest satisfaction.
Family
4 Star
However, there are some mentions of service falling short of expectations, suggesting areas for improvement. Despite these minor setbacks, the overall consensus positions Hotel Costaustralis as a solid representation of a four-star hotel. The impeccable details and quality provided affirm its standing within its category, offering a satisfying and upscale stay for its guests.
Accessible
No, Hotel Costaustralis doesn't have any pool.
No, a spa isn't available at Hotel Costaustralis.
No, Hotel Costaustralis doesn't allow dogs.
Yes, parking facilities are available at Hotel Costaustralis.
No, Hotel Costaustralis doesn't have a gym.
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