Catalonia Riviera Maya Resort & Spa- All Inclusive
Puerto Aventuras
20.50455600,
-87.22064900
,
Avenida Xcacel, Lote 1, Plano 2, Manzana 18
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Summary of reviewsCatalonia Riviera Maya Resort & Spa - All Inclusive enjoys widespread praise for its excellent location in the serene and secure gated community of Puerto Aventuras. Guests appreciate the area's cleanliness, safety and proximity to major attractions like Tulum, Playa del Carmen and Xcaret parks. The resort's beachfront setting, though not ideal for long beach walks, offers enchanting views and a private beach for swimming. The surrounding marina, golf course and walking areas enhance the tranquil atmosphere.
The breakfast experience is highly regarded with a wide array of fresh food options and standout specialty items. Despite some suggestions to extend breakfast hours and add more variety, the general consensus is positive. Dinner options are varied with themed restaurants like Ayami and Bloved receiving high praise. Some guests, however, find the reservation system frustrating and note mixed reviews about buffet offerings. Overall, dining is enjoyable with superb quality at the specialty restaurants.
Rooms offer a mixed experience. Many are spacious, clean and comfortable with modern amenities and special features in some suites. However, numerous reviews highlight issues with older rooms needing renovation, including faulty air conditioning, cleanliness concerns and maintenance problems. Cleanliness throughout the resort is generally commendable, though there are occasional lapses.
Staff friendliness is a highlight with many employees lauded for their exceptional service. However, some reception staff received criticism for unprofessional attitudes. Free wifi is well-received in rooms but less reliable in other areas of the hotel. The spa receives positive feedback for its relaxing ambiance and quality treatments, despite some concerns about pricing and product use.
The resort's pools are a highlight, offering numerous options for both adults and children and featuring convenient pool bars and activities. However, occasional overcrowding and cleanliness issues are noted. The beach experience is more mixed with a clean and calm section ideal for snorkeling but drawbacks including its small size, rocks and seaweed issues detract from its overall appeal.
In summary, Catalonia Riviera Maya Resort & Spa - All Inclusive provides a favorable vacation experience with its prime location, excellent dining, friendly staff and enjoyable amenities, despite some areas needing improvement.
Categories
The breakfast experience is highly regarded with a wide array of fresh food options and standout specialty items. Despite some suggestions to extend breakfast hours and add more variety, the general consensus is positive. Dinner options are varied with themed restaurants like Ayami and Bloved receiving high praise. Some guests, however, find the reservation system frustrating and note mixed reviews about buffet offerings. Overall, dining is enjoyable with superb quality at the specialty restaurants.
Rooms offer a mixed experience. Many are spacious, clean and comfortable with modern amenities and special features in some suites. However, numerous reviews highlight issues with older rooms needing renovation, including faulty air conditioning, cleanliness concerns and maintenance problems. Cleanliness throughout the resort is generally commendable, though there are occasional lapses.
Staff friendliness is a highlight with many employees lauded for their exceptional service. However, some reception staff received criticism for unprofessional attitudes. Free wifi is well-received in rooms but less reliable in other areas of the hotel. The spa receives positive feedback for its relaxing ambiance and quality treatments, despite some concerns about pricing and product use.
The resort's pools are a highlight, offering numerous options for both adults and children and featuring convenient pool bars and activities. However, occasional overcrowding and cleanliness issues are noted. The beach experience is more mixed with a clean and calm section ideal for snorkeling but drawbacks including its small size, rocks and seaweed issues detract from its overall appeal.
In summary, Catalonia Riviera Maya Resort & Spa - All Inclusive provides a favorable vacation experience with its prime location, excellent dining, friendly staff and enjoyable amenities, despite some areas needing improvement.
Resort near The Beach
This all-inclusive resort & spa provides beach access. It combines relaxation and convenience for a complete beach vacation experience. This hotel offers breakfast and a beach view.
Resort Taking Steps Towards Sustainability
This resort is Ecostars and Preferred by Nature certified, indicating a commitment to sustainable tourism. It has implemented eco-conscious practices such as providing filtered water in glass bottles and serving drinks in reusable cups. The hotel is part of Catalonia's broader sustainability initiatives, focusing on energy efficiency and waste reduction.
Resort with Swimming Pool
The resort includes several pools, spa services, and beach access. The pools cater to both relaxation and recreation, with options for adults and children, and offer a swim-up bar for added convenience.
Children's Pool Pool Swim Up Bar Outdoor Pool
Resort with Outdoor Pool
This resort boasts five outdoor pools, including a children's pool and areas with Jacuzzis. It features two swim-up bars and is located on a private beach.
Resort with Children's Pool
Features a kids club, children's pool, and various activities suitable for families. Offers a range of dining options and entertainment to cater to different tastes.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort near Nightlife Spots
Business Resort
Accessible Resort
Resort with Gym
Resort with Tennis Courts
Resort for Yoga
5-Star Resort
Resort with Swim Up Bar
Guest Reviews
The Catalonia Riviera Maya Resort & Spa – All Inclusive is consistently praised for its excellent location in the beautiful, gated community of Puerto Aventuras. The area itself is described as amazing, safe, clean and friendly, offering a relaxing atmosphere, especially pleasant for evening strolls. Guests appreciate the resort’s proximity to various attractions such as Tulum, Playa del Carmen and the renowned Xcaret parks, making it an ideal base for daily excursions.
The resort’s setting along the beach is notably unique and provides easy access to a very beautiful and small private beach. While not a typical long beach walk destination, the beachfront is still considered excellent for swimming and offers enchanting views. The surrounding residential area by the sea adds to the serene and secure environment with convenient amenities such as a marina, golf course and walking areas within walking distance.
Despite its somewhat secluded location being a bit far from the main road and making it challenging to reach without proper directions, the resort’s position within the enclosure of Puerto Aventuras ensures a high level of security and tranquility. Guests frequently highlight the beauty of the resort’s grounds, including lush gardens and stunning pools, complemented by clean, comfortable facilities and friendly, attentive staff.
The convenience of nearby shopping, dining and local activities, combined with the resort's quality services and value for money, makes Catalonia Riviera Maya a favorable choice for visitors. Overall, the location is well-regarded for its accessibility to local attractions while offering a peaceful retreat away from the hustle and bustle, ensuring a balanced vacation experience.
Catalonia Riviera Maya Resort & Spa offers a highly praised breakfast experience within its all-inclusive package. Many guests describe the breakfast buffet as great with a wide array of delicious and fresh food options available. There's a notable emphasis on the varied and plentiful fruit selection, ensuring guests can enjoy healthy choices in the morning.
The quality of the meals, particularly breakfast, lunch and dinner, is generally rated as excellent with numerous positive remarks about the dining staff's service. Specific highlights include the premium breakfast offerings and delicious specialty items like scrambled eggs with serrano ham and truffle oil. Guests have appreciated the variety across the different breakfast venues such as La Brisa, El Mercado and the Grill restaurant with mentions of an extraordinary a la carte breakfast at Be Loved.
However, there are some areas for improvement. The breakfast hours seem restrictive to some with multiple suggestions to extend serving times beyond the current 10:30 a.m. cutoff. A few reviews noted the repetitive nature of the breakfast menu, indicating a desire for more daily variety. Despite these minor criticisms, the general consensus is that the breakfast experience at the resort is satisfying and enjoyable.
Catalonia Riviera Maya Resort & Spa - All Inclusive offers a varied dining experience with an impressive array of restaurants. The themed dining options received high praise, especially the Ayami and Bloved restaurants, which were highlighted for their excellent menus and delightful food. The specialty à la carte restaurants were a hit, also being noted for their superb service and tasty offerings. Guests appreciated the plentiful and diverse food options, emphasizing the deliciousness and quality across most dining spots within the resort.
However, the reservation system for restaurants seemed to be a significant drawback for many visitors. Making a reservation was often described as difficult and frustrating with some guests finding it nearly impossible without a long stay. The need for early morning bookings and the occasional unavailability of restaurants on certain days added to the inconvenience.
On the downside, the buffet offerings received mixed reviews. Some guests found the buffet food acceptable and varied, especially during lunch and dinner, while others deemed it unappetizing and repetitive. The buffet's quality and lack of fresh juices also disappointed some guests.
Despite these issues, guests found the overall dining experience at Catalonia Riviera Maya to be enjoyable, thanks to the wide variety of dining options and mostly superb food quality. The themed restaurants, in particular, stood out as highlights of the resort's culinary offerings.
Catalonia Riviera Maya Resort & Spa offers a mixed bag of experiences when it comes to its rooms. On the positive side, many guests appreciated the spaciousness, cleanliness and comfort of the rooms. Some noted that rooms have been renovated to include modern amenities and decor, making their stay more enjoyable. Daily cleaning services and well-stocked minibars contributed to a pleasant environment for guests. Suites with special features like balconies, private pools and jacuzzi tubs added an extra layer of luxury for some visitors.
However, numerous reviews point out substantial issues with older rooms that desperately need renovation. Common complaints included faulty air conditioning, malfunctioning showers and musty smells. Issues with room cleanliness were not uncommon and some guests found their rooms dirty upon arrival. There were also reports of maintenance problems such as non-functioning security latches, broken refrigerators and clogged sinks. In some cases, guests experienced inconvenience due to changing rooms multiple times or dealing with noise from nearby areas.
Overall, while some rooms provide a modern and comfortable experience, many are outdated and in need of significant refurbishment. Guests might find their stay to be a mixed experience depending on the room they are assigned.
The beds at Catalonia Riviera Maya Resort & Spa- All Inclusive receive a mixed reception from guests. Many reviews highlight the comfort of the beds and note that they are clean and spacious. Guests often appreciate comfortable mattresses, while the pillows receive praise for their excellence. However, there are notable mentions of discomfort as well. Some guests find the mattresses and pillows overly hard, while others describe the mattresses as old and worn, causing discomfort due to sagging and protruding springs. Issues like stained bedspreads and thin walls contributing to noise also detract from the overall experience. Despite these drawbacks, positive aspects such as the availability of lounge chairs by the pool and beach add to the comfort of the stay.
Catalonia Riviera Maya Resort & Spa- All Inclusive generally receives high praise for its cleanliness. Guests frequently mention that both rooms and facilities are very clean and well-maintained. Many guests applaud the impeccable cleanliness, describing the hotel as super clean and tidy. The spacious and beautiful rooms contribute positively to their stay with ample praise for the effective air conditioning and cozy ambiance. The pool areas and beaches also receive commendations for being well-kept and clean.
However, there are occasional criticisms. Some guests note the presence of a persistent humidity odor in the rooms and a few incidences of neglect in cleaning, such as the presence of food in hallways and dirty bathtubs. Instances of rooms not being cleaned thoroughly or in a timely manner were also reported. Despite these occasional lapses, the majority of guests find the resort’s cleanliness satisfactory.
The friendly and efficient staff, especially the housekeepers and gardeners, receive high marks for their efforts. Overall, while there are some areas for improvement, Catalonia Riviera Maya's commitment to cleanliness and guest satisfaction generally shines through, making it a sought-after destination.
Catalonia Riviera Maya Resort & Spa- All Inclusive boasts a staff that, for the most part, receives high praise from guests. Numerous reviews highlight the very friendly and polite demeanors of the staff members. Several specific employees were noted for their exceptional service, such as Jasmine, who ensured an excellent stay and Carmen in Housekeeping, who contributed significantly to a positive experience. The bar staff, waiters, room cleaners, barmen and entertainment team also stood out for their friendliness and super service-minded attitudes.
Guests felt well-treated by many staff members with special mentions of staff remembering preferences and being accommodating. Front desk staff like Roger the bellboy made checking in smooth and welcoming. Additionally, the animation and entertainment teams frequently received accolades for their excellent service and friendly interactions.
However, there were also mentions of unprofessional attitudes and unresponsiveness from certain staff, particularly at the reception and guest services. Some reception staff were described as hasty, rude and lacking in compassion, which detracted from the overall experience for some guests. Instances of staff being scatterbrained or unmotivated were noted, as well as a perception that some employees were only interested in upselling.
Despite these occasional negatives, the overarching sentiment is one of kindness and a welcoming atmosphere with the attentiveness and friendliness of the majority of the staff making up for any shortcomings. Overall, the warmth and helpfulness of the staff seem to play a crucial role in ensuring guests enjoy their stay at Catalonia Riviera Maya Resort & Spa.
Reviews regarding the wifi at Catalonia Riviera Maya Resort & Spa- All Inclusive indicate a mixed experience. Many guests found the internet reception in their rooms to be unexpectedly great. However, this level of service did not extend to other areas of the hotel where Wi-Fi coverage was frequently described as poor or practically non-existent. Connectivity issues included slow speeds, complete absence of wifi in some rooms and instability following power outages. Some guests noted that wifi only worked effectively in the lobby and near the pools. Despite these drawbacks, the hotel offers free internet throughout the premises, but guests should prepare for potential connectivity issues.
The spa at Catalonia Riviera Maya Resort & Spa- All Inclusive features very nice facilities and offers a selection of services, many guests enjoyed massages with particular praise for Paty's excellent service. The hydromassage at Spa Alegría received positive feedback. Several reviews noted the kind and helpful demeanor of the spa staff. However, some guests mentioned that the spa services come at a high price and there were a few comments regarding the sparing use of products and the overall quality of the spa services. Despite some mixed opinions, many guests recommended the spa for its relaxing ambiance and well-delivered treatments.
Catalonia Riviera Maya Resort & Spa offers an impressive range of swimming pools, catering to various tastes and preferences of guests. The numerous and spacious pools are beautifully designed and include options for both adults and children, ensuring an enjoyable experience for families. Pools are strategically placed with convenient proximity to the rooms, beach and restaurants, enhancing accessibility and overall guest experience.
The presence of pool bars adds an extra layer of convenience, where guests can enjoy well-prepared drinks and snacks while relaxing in or around the water. For those seeking more privacy, the option of a private pool is available, adding an exclusive touch to the stay. The animation and activities organized by the pool also receive positive mentions, contributing to a vibrant and lively atmosphere.
However, a few negative points were noted, including pools being occasionally too warm and issues with cleanliness being a concern for some guests. Overcrowding near the pools can be an issue during peak times and the restriction on pool access after 19:00 hrs might limit some evening enjoyment.
Overall, despite a few areas needing improvement, the wide variety of well-maintained pools and their convenient amenities make the pool experience at Catalonia Riviera Maya Resort & Spa a highlight for many guests.
The beach at the Catalonia Riviera Maya Resort & Spa offers a mixed experience for visitors. Many find the beach to be clean and beautiful with areas ideal for children and snorkeling due to its calm and waveless conditions. There are natural pools with sand and clear, clean water. The hotel also boasts a private beach section, which some guests appreciated for its peaceful ambiance.
However, the beach is quite small and can be overcrowded considering the number of guests. A significant portion of the beach is rocky, making it uncomfortable for walking and swimming with some guests noting it hurts their feet or is even dangerous. Seaweed is another recurring issue with some areas being full of stones and algae, sometimes emitting an unpleasant smell. Despite some areas being described as suitable for children and swimming, other parts of the beach are considered disappointing and even unusable due to the seaweed and rocks.
In summary, while the hotel's beach has its beautiful and clean spots, it is generally small, rocky and can be affected by seaweed, which detracts from its overall appeal.
The tennis facilities at Catalonia Riviera Maya Resort & Spa are generally accessible, providing guests with the opportunity to enjoy a game during their stay. Despite the convenience, there are some noted limitations, including the presence of only one court and issues with tennis balls flying out easily due to the absence or inadequacy of fencing. Additionally, some reviews mention that the tennis court is somewhat worn out, which might affect the playing experience. Overall, while the resort offers tennis as an activity, some aspects of the facilities may require attention for a better experience.
Parking at the Catalonia Riviera Maya Resort & Spa is a challenge due to the limited spaces available. The parking lot is small and tends to fill up quickly, often leaving guests to find alternative spots on the street, sometimes 100-200 meters away from the venue. Although signage is present, the limited capacity can lead to frustrations, including being asked by security to move more than once. Despite these inconveniences, guests generally manage to find a solution, though the experience highlights the need for improved parking facilities.
Catalonia Riviera Maya Resort & Spa is an excellent choice for families seeking a well-rounded and enjoyable vacation. The resort is known for being very family-oriented, providing a range of activities that cater to both children and adults. Visitors have highlighted its suitability for kids, noting the abundance of recreational options available, including restaurant visits with live cooking shows, diving courses, snorkeling equipment rental, stand-up paddling and various sports courses in the pool.
Families have found the hotel convenient due to its compact layout, making it easy to navigate, which is particularly helpful when traveling with small children or elderly family members. The resort's family-friendly atmosphere is complemented by helpful and animated staff members like Elliot and Francisco, who have received positive mentions for their exceptional service.
The resort is praised for its family-oriented services and facilities with many guests expressing their intention to return. It's described as perfect for family trips due to its enjoyable environment and practical complex designed for families. Despite some minor drawbacks such as noise disturbance and average food quality, the overall feedback indicates that families have had a wonderful time, especially appreciating the attentive and accommodating staff, the variety of activities and the comfortable facilities designed for family use.
The Catalonia Riviera Maya Resort & Spa features a vibrant nightlife that guests generally enjoy. The night atmosphere is lively with guests highlighting the wonderful and spectacular night shows and theater performances. Many find the evening entertainment and night activities enjoyable, backed by an enthusiastic animation team that ensures everyone is well-informed about the events and parties. The resort offers a good mix of entertainment options, including live music and nighttime events at places like Don Abuelo Bar.
However, some areas could use improvement. Reviews mentioned that the sports bar and the disco were closed and the bar closes at 11 pm, which can be a downside for those looking to stay out later. There were concerns about the heavy drinking culture leading to a loud and noisy environment. For those seeking rest, it's advised to request rooms away from the social areas. Overall, while the nightlife and entertainment receive praise for the variety and quality, there are some limitations that may affect the experience for night owls.
Catalonia Riviera Maya Resort & Spa offers an all-inclusive experience in a beautiful setting. Although the resort is categorized as a four-star hotel, some guests feel it aligns more closely with a three-star rating in certain aspects. The beach experience is frequently highlighted as a standout feature, contributing to the overall appeal of the resort.
However, guests note that while the resort’s surroundings are lovely, the quality of the food and condition of some amenities do not fully meet four-star expectations. Comments indicate that the accommodations, particularly the bed quality, fall short of luxury standards, appearing more worn out and basic. Despite these points, the resort’s charm and scenic beauty make it a worthwhile destination for those looking to relax by the sea.
The Catalonia Riviera Maya Resort & Spa offers a mixed experience when it comes to its all-inclusive services. On the positive side, guests appreciated the good cost-benefit ratio and the availability of several different restaurants included in the all-inclusive package. Many found the food to be varied and delicious, particularly enjoying the buffet and some of the quieter restaurants away from main hotel areas. Additionally, the resort provides a good all-inclusive holiday experience with guests noting that it has everything needed for a comfortable stay.
However, there are several areas where the all-inclusive experience falls short. Numerous guests felt the all-inclusive options were limited with some even describing the resort's approach as stingy for an all-inclusive concept. The reservation system for dining was seen as unreasonable and some guests were disappointed by the limited food service times. There were also comments about the all-inclusive concept seeming cheap and designed to sell guests a better, more expensive level of service. Some guests brought up concerns about the resort's handling of special dietary needs and the general quality of food in some concept restaurants.
Activity-wise, the resort offers a bare minimum, lacking in fun and engaging options. Some guests felt that it is not truly all-inclusive, citing additional costs and limited access to certain amenities and gourmet restaurants.
Overall, while the Catalonia Riviera Maya Resort & Spa has its strengths in terms of cost and some quality dining options, there is significant room for improvement in delivering a complete and fulfilling all-inclusive experience.
Catalonia Riviera Maya Resort & Spa - All Inclusive is praised for its accommodating business trip setup and professional environment. Guests highlight the resort's suitability for hosting meetings, mentioning its quiet venue and small conference facilities. The secure atmosphere ensures peace of mind for business travelers. The staff earns commendation for their professionalism, availability and responsiveness, providing valuable local recommendations. Overall, the resort stands out as a reliable and convenient location for business-oriented visits.
Catalonia Riviera Maya Resort & Spa- All Inclusive offers numerous facilities and amenities tailored for families with children. It is especially convenient for families, as it provides a variety of pools that cater to both kids and adults. The children's pool is a highlight, frequently praised for being perfect and safe for young swimmers. While the privileged pool can get lively with kids having fun, the overall environment ensures an enjoyable experience for families. Kids particularly love the designated children’s pool, making the resort an excellent choice for a family-friendly vacation.
The Catalonia Riviera Maya Resort & Spa- All Inclusive boasts an impressive array of outdoor pools with a total of four beautiful pools available for guests. The outdoor pool areas are clean and well-maintained, providing inviting spaces for relaxation and recreation. Guests appreciate the numerous pools at the resort, including an exclusive pool for privileged guests offering a more private experience.
Various activities are offered in the pool area, such as volleyball, making it an active and fun-filled environment. The main pool is notably large and serves as a hub for many of the resort's water-based activities, including diving courses, snorkeling equipment rental and stand-up paddling. Additionally, poolside entertainment options include visits to restaurants with live cooking shows.
While the pool water experienced minor issues, such as a greasy film, the overall experience of the outdoor pools remains positive. Pool bars provide convenient access to refreshments, enhancing the relaxation experience. For those seeking adventure, the resort also features a great lagoon ideal for kayaking, adding to the diverse range of water activities available. Overall, the outdoor pool facilities at Catalonia Riviera Maya Resort & Spa cater to a variety of preferences, ensuring a pleasant stay for all guests.
Catalonia Riviera Maya Resort & Spa - All Inclusive is highly recommended for honeymooners, providing a memorable and romantic experience. The resort features a honeymoon package that includes special dinner reservations, perfect for celebrating significant occasions such as birthdays and anniversaries. Guests have noted delightful surprises and complimentary room upgrades, enhancing their stay. With a history of hosting weddings and a reputation for excellent service, the resort stands out as an ideal destination for couples seeking a romantic getaway.
Catalonia Riviera Maya Resort & Spa- All-Inclusive presents itself as an ideal destination for couples seeking romance. The resort has received high praise for its suitability for romantic getaways, frequently described as perfect for celebrating honeymoons or romantic holidays. Guests can indulge in various romantic activities, including private beach dinners and specialized honeymoon packages that add an intimate touch to their stay.
A highlight of the resort is its carefully curated romantic experiences, such as private dinners by the beach and special table arrangements for honeymoon celebrations. Couples can also pamper themselves with relaxing massages included in some packages. An upgrade in room accommodations, despite occasional proximity to noisy areas, adds an element of luxury to the romantic ambiance.
Couples interested in making unforgettable memories might also appreciate unique activities like a small canoe trip to a local holiday home area. The resort is highly recommended for those seeking romance, although it is advisable to have the right expectations to avoid disappointment with the service. Despite minor setbacks, many view the resort as a paradise for romantic escapades and it is well-regarded for its dedication to enhancing couple's stays.
Catalonia Riviera Maya Resort & Spa boasts a prime beachfront location surrounded by palm trees and clear waters, making it an attractive spot for beach lovers. The private beach, though rocky in areas, offers a sense of seclusion perfect for romantic getaways. Proximity to the beach and pools from the rooms adds convenience for guests. Beachfront bars enhance the leisure experience by providing refreshing beverages with a view. The hotel has created a wonderful and amazing atmosphere, which is ideal for snorkelling enthusiasts. However, despite its charming appearance in photos, some guests feel the beach area, impacted by seaweed, doesn't quite match expectations. Additionally, sun loungers are in high demand, necessitating early reservations. While the private beachfront provides essential conveniences, other destinations like Playa del Carmen may offer a different, possibly more satisfying beach experience.
Location Show Map
Location
The resort’s setting along the beach is notably unique and provides easy access to a very beautiful and small private beach. While not a typical long beach walk destination, the beachfront is still considered excellent for swimming and offers enchanting views. The surrounding residential area by the sea adds to the serene and secure environment with convenient amenities such as a marina, golf course and walking areas within walking distance.
Despite its somewhat secluded location being a bit far from the main road and making it challenging to reach without proper directions, the resort’s position within the enclosure of Puerto Aventuras ensures a high level of security and tranquility. Guests frequently highlight the beauty of the resort’s grounds, including lush gardens and stunning pools, complemented by clean, comfortable facilities and friendly, attentive staff.
The convenience of nearby shopping, dining and local activities, combined with the resort's quality services and value for money, makes Catalonia Riviera Maya a favorable choice for visitors. Overall, the location is well-regarded for its accessibility to local attractions while offering a peaceful retreat away from the hustle and bustle, ensuring a balanced vacation experience.
Breakfast
The quality of the meals, particularly breakfast, lunch and dinner, is generally rated as excellent with numerous positive remarks about the dining staff's service. Specific highlights include the premium breakfast offerings and delicious specialty items like scrambled eggs with serrano ham and truffle oil. Guests have appreciated the variety across the different breakfast venues such as La Brisa, El Mercado and the Grill restaurant with mentions of an extraordinary a la carte breakfast at Be Loved.
However, there are some areas for improvement. The breakfast hours seem restrictive to some with multiple suggestions to extend serving times beyond the current 10:30 a.m. cutoff. A few reviews noted the repetitive nature of the breakfast menu, indicating a desire for more daily variety. Despite these minor criticisms, the general consensus is that the breakfast experience at the resort is satisfying and enjoyable.
Dinner
However, the reservation system for restaurants seemed to be a significant drawback for many visitors. Making a reservation was often described as difficult and frustrating with some guests finding it nearly impossible without a long stay. The need for early morning bookings and the occasional unavailability of restaurants on certain days added to the inconvenience.
On the downside, the buffet offerings received mixed reviews. Some guests found the buffet food acceptable and varied, especially during lunch and dinner, while others deemed it unappetizing and repetitive. The buffet's quality and lack of fresh juices also disappointed some guests.
Despite these issues, guests found the overall dining experience at Catalonia Riviera Maya to be enjoyable, thanks to the wide variety of dining options and mostly superb food quality. The themed restaurants, in particular, stood out as highlights of the resort's culinary offerings.
Rooms
However, numerous reviews point out substantial issues with older rooms that desperately need renovation. Common complaints included faulty air conditioning, malfunctioning showers and musty smells. Issues with room cleanliness were not uncommon and some guests found their rooms dirty upon arrival. There were also reports of maintenance problems such as non-functioning security latches, broken refrigerators and clogged sinks. In some cases, guests experienced inconvenience due to changing rooms multiple times or dealing with noise from nearby areas.
Overall, while some rooms provide a modern and comfortable experience, many are outdated and in need of significant refurbishment. Guests might find their stay to be a mixed experience depending on the room they are assigned.
Beds
Cleanliness
However, there are occasional criticisms. Some guests note the presence of a persistent humidity odor in the rooms and a few incidences of neglect in cleaning, such as the presence of food in hallways and dirty bathtubs. Instances of rooms not being cleaned thoroughly or in a timely manner were also reported. Despite these occasional lapses, the majority of guests find the resort’s cleanliness satisfactory.
The friendly and efficient staff, especially the housekeepers and gardeners, receive high marks for their efforts. Overall, while there are some areas for improvement, Catalonia Riviera Maya's commitment to cleanliness and guest satisfaction generally shines through, making it a sought-after destination.
Staff
Guests felt well-treated by many staff members with special mentions of staff remembering preferences and being accommodating. Front desk staff like Roger the bellboy made checking in smooth and welcoming. Additionally, the animation and entertainment teams frequently received accolades for their excellent service and friendly interactions.
However, there were also mentions of unprofessional attitudes and unresponsiveness from certain staff, particularly at the reception and guest services. Some reception staff were described as hasty, rude and lacking in compassion, which detracted from the overall experience for some guests. Instances of staff being scatterbrained or unmotivated were noted, as well as a perception that some employees were only interested in upselling.
Despite these occasional negatives, the overarching sentiment is one of kindness and a welcoming atmosphere with the attentiveness and friendliness of the majority of the staff making up for any shortcomings. Overall, the warmth and helpfulness of the staff seem to play a crucial role in ensuring guests enjoy their stay at Catalonia Riviera Maya Resort & Spa.
Wi-Fi
Spa
Pool
The presence of pool bars adds an extra layer of convenience, where guests can enjoy well-prepared drinks and snacks while relaxing in or around the water. For those seeking more privacy, the option of a private pool is available, adding an exclusive touch to the stay. The animation and activities organized by the pool also receive positive mentions, contributing to a vibrant and lively atmosphere.
However, a few negative points were noted, including pools being occasionally too warm and issues with cleanliness being a concern for some guests. Overcrowding near the pools can be an issue during peak times and the restriction on pool access after 19:00 hrs might limit some evening enjoyment.
Overall, despite a few areas needing improvement, the wide variety of well-maintained pools and their convenient amenities make the pool experience at Catalonia Riviera Maya Resort & Spa a highlight for many guests.
Beach
However, the beach is quite small and can be overcrowded considering the number of guests. A significant portion of the beach is rocky, making it uncomfortable for walking and swimming with some guests noting it hurts their feet or is even dangerous. Seaweed is another recurring issue with some areas being full of stones and algae, sometimes emitting an unpleasant smell. Despite some areas being described as suitable for children and swimming, other parts of the beach are considered disappointing and even unusable due to the seaweed and rocks.
In summary, while the hotel's beach has its beautiful and clean spots, it is generally small, rocky and can be affected by seaweed, which detracts from its overall appeal.
Tennis
Parking
Family
Families have found the hotel convenient due to its compact layout, making it easy to navigate, which is particularly helpful when traveling with small children or elderly family members. The resort's family-friendly atmosphere is complemented by helpful and animated staff members like Elliot and Francisco, who have received positive mentions for their exceptional service.
The resort is praised for its family-oriented services and facilities with many guests expressing their intention to return. It's described as perfect for family trips due to its enjoyable environment and practical complex designed for families. Despite some minor drawbacks such as noise disturbance and average food quality, the overall feedback indicates that families have had a wonderful time, especially appreciating the attentive and accommodating staff, the variety of activities and the comfortable facilities designed for family use.
Nightlife
However, some areas could use improvement. Reviews mentioned that the sports bar and the disco were closed and the bar closes at 11 pm, which can be a downside for those looking to stay out later. There were concerns about the heavy drinking culture leading to a loud and noisy environment. For those seeking rest, it's advised to request rooms away from the social areas. Overall, while the nightlife and entertainment receive praise for the variety and quality, there are some limitations that may affect the experience for night owls.
4 Star
However, guests note that while the resort’s surroundings are lovely, the quality of the food and condition of some amenities do not fully meet four-star expectations. Comments indicate that the accommodations, particularly the bed quality, fall short of luxury standards, appearing more worn out and basic. Despite these points, the resort’s charm and scenic beauty make it a worthwhile destination for those looking to relax by the sea.
All-Inclusive Packages
However, there are several areas where the all-inclusive experience falls short. Numerous guests felt the all-inclusive options were limited with some even describing the resort's approach as stingy for an all-inclusive concept. The reservation system for dining was seen as unreasonable and some guests were disappointed by the limited food service times. There were also comments about the all-inclusive concept seeming cheap and designed to sell guests a better, more expensive level of service. Some guests brought up concerns about the resort's handling of special dietary needs and the general quality of food in some concept restaurants.
Activity-wise, the resort offers a bare minimum, lacking in fun and engaging options. Some guests felt that it is not truly all-inclusive, citing additional costs and limited access to certain amenities and gourmet restaurants.
Overall, while the Catalonia Riviera Maya Resort & Spa has its strengths in terms of cost and some quality dining options, there is significant room for improvement in delivering a complete and fulfilling all-inclusive experience.
Business
Children's Pool
Outdoor Pool
Various activities are offered in the pool area, such as volleyball, making it an active and fun-filled environment. The main pool is notably large and serves as a hub for many of the resort's water-based activities, including diving courses, snorkeling equipment rental and stand-up paddling. Additionally, poolside entertainment options include visits to restaurants with live cooking shows.
While the pool water experienced minor issues, such as a greasy film, the overall experience of the outdoor pools remains positive. Pool bars provide convenient access to refreshments, enhancing the relaxation experience. For those seeking adventure, the resort also features a great lagoon ideal for kayaking, adding to the diverse range of water activities available. Overall, the outdoor pool facilities at Catalonia Riviera Maya Resort & Spa cater to a variety of preferences, ensuring a pleasant stay for all guests.
Honeymoon
Romantic
A highlight of the resort is its carefully curated romantic experiences, such as private dinners by the beach and special table arrangements for honeymoon celebrations. Couples can also pamper themselves with relaxing massages included in some packages. An upgrade in room accommodations, despite occasional proximity to noisy areas, adds an element of luxury to the romantic ambiance.
Couples interested in making unforgettable memories might also appreciate unique activities like a small canoe trip to a local holiday home area. The resort is highly recommended for those seeking romance, although it is advisable to have the right expectations to avoid disappointment with the service. Despite minor setbacks, many view the resort as a paradise for romantic escapades and it is well-regarded for its dedication to enhancing couple's stays.
Beachfront
Yes, Catalonia Riviera Maya Resort & Spa- All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Catalonia Riviera Maya Resort & Spa- All Inclusive.
No, Catalonia Riviera Maya Resort & Spa- All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Catalonia Riviera Maya Resort & Spa- All Inclusive.
Yes, Catalonia Riviera Maya Resort & Spa- All Inclusive has a gym.
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