Hotel Victoria
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Summary of reviewsHotel Victoria is celebrated primarily for its excellent location, which is highly praised by guests. Situated centrally, just a short walk from the cathedral and the main square, the hotel offers convenience for tourists aiming to explore Puebla's historic and city centers. Its proximity to major attractions, coupled with a tranquil surrounding area, adds to the comfort of the stay. The commendable service from the staff, especially during the daytime, enhances the experience further, making it a favored choice for many visitors due to its strategic spot, comfort and reasonable pricing.
Reviews on the rooms were mixed with some guests appreciating the availability of balconies that provide a pleasant outdoor space and street view. However, many reviews indicated that the rooms are generally outdated, small and dark with old furnishings. Issues such as temperature discomfort, unpleasant odors, safety concerns and a lack of hot water were common complaints, suggesting that improvements in room conditions and comfort are needed.
The daytime reception staff received positive feedback for their friendliness and attentiveness, contributing to a welcoming atmosphere upon arrival. Conversely, night service quality was frequently criticized with reports of rude and unhelpful behavior from the night receptionist, which detracted from overall guest satisfaction.
The beds at Hotel Victoria were consistently described as uncomfortable with complaints about worn-out, loose and squeaky mattresses. The bedding, including sheets, blankets and pillows, was often noted as being old and thin, negatively impacting the quality of sleep.
While Hotel Victoria’s location and daytime staff receive high marks, significant improvements in room conditions, nighttime service and bedding quality are needed to enhance the overall guest experience.
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Reviews on the rooms were mixed with some guests appreciating the availability of balconies that provide a pleasant outdoor space and street view. However, many reviews indicated that the rooms are generally outdated, small and dark with old furnishings. Issues such as temperature discomfort, unpleasant odors, safety concerns and a lack of hot water were common complaints, suggesting that improvements in room conditions and comfort are needed.
The daytime reception staff received positive feedback for their friendliness and attentiveness, contributing to a welcoming atmosphere upon arrival. Conversely, night service quality was frequently criticized with reports of rude and unhelpful behavior from the night receptionist, which detracted from overall guest satisfaction.
The beds at Hotel Victoria were consistently described as uncomfortable with complaints about worn-out, loose and squeaky mattresses. The bedding, including sheets, blankets and pillows, was often noted as being old and thin, negatively impacting the quality of sleep.
While Hotel Victoria’s location and daytime staff receive high marks, significant improvements in room conditions, nighttime service and bedding quality are needed to enhance the overall guest experience.
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Small Hotel
Guest Reviews
Hotel Victoria boasts a highly praised location that is consistently highlighted by guests. The hotel is centrally situated, just a block and a half away from the cathedral and one block from the city's main square. Its proximity to the historic and city centers positions it as a strategic spot for travelers wishing to explore Puebla easily. Guests appreciate that everything is within walking distance and find it convenient for accessing major tourist attractions. The comfort provided by the location adds to the overall appeal. The surrounding area offers a calm environment and the staff’s commendable service further enhances the stay. The hotel’s centrality, combined with comfort and a good price, makes it a favored choice for many visitors.
Guests who stayed at 'Hotel Victoria' provided varied feedback regarding their rooms. Positive aspects include the availability of rooms with balconies, which may appeal to those who enjoy an outdoor space and a street view. However, many reviews pointed out several drawbacks. Some guests found the rooms to be very hot or rather cold with unpleasant odors. The general consensus indicated that the rooms appeared outdated with some described as small, dark and containing old furnishings. Additionally, concerns were raised about the safety of the rooms and there were multiple mentions of a lack of hot water. Overall, while certain rooms offer appealing features like balconies, the overall condition and comfort of the rooms require attention.
Guests at Hotel Victoria consistently noted that the beds left much to be desired. Many mentioned that the beds were uncomfortable and the mattresses were worn out, often describing them as loose and squeaky. The bedding was frequently highlighted as being very old and worn with several reviews pointing out thin sheets and old blankets and pillows. Overall, the beds were described as being in very bad condition, which detracted from the overall sleep experience.
Hotel Victoria boasts a generally friendly and attentive daytime reception team with guests often noting the good attention and kindness provided upon arrival. However, several reviews point to a stark contrast in service quality during the night shift. Some guests experienced rudeness and insensitivity from the night receptionist, describing the night staff's attitude as lacking in service and unhelpful in problem-solving. While the hotel's staff during the day seems to leave a positive impression, the service quality significantly dips during the night, affecting overall guest satisfaction.
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No, Hotel Victoria doesn't have any pool.
No, a spa isn't available at Hotel Victoria.
No, Hotel Victoria doesn't allow dogs.
Yes, parking facilities are available at Hotel Victoria.
No, Hotel Victoria doesn't have a gym.
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