Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Boutique Casona de Santa Clara is celebrated for its prime location in the heart of Puebla, offering guests a serene yet centrally-situated refuge only minutes away from the vibrant zócalo and Centro Histórico. This advantageous position allows easy access to key historical buildings and enticing culinary spots in a peaceful and tranquil setting, making it an ideal choice for travelers. The hotel features beautifully decorated, spacious, and immaculately clean rooms that blend modern sophistication with historical charm. Guests consistently praise the large and comfortable beds, luxurious bathrooms, and elegant decor, which contribute to an exceptional lodging experience.
The warm and helpful staff are a highlight, consistently enhancing the stay with their friendly and attentive service. The reception and dining staff receive particular mention for their hospitality and professionalism, fostering a welcoming environment. While the breakfast offerings are generally appreciated for their fresh, made-to-order nature, there is some room for improvement in variety and transparency regarding pricing, which could elevate the dining experience further.
The hotel's commitment to cleanliness is evident throughout its premises, with all facilities well-maintained and presenting a pristine appearance. Though the WiFi service has been highlighted as an area needing enhancement, it does not overshadow the otherwise high standards of service and facilities.
Overall, Hotel Boutique Casona de Santa Clara stands out as a notable choice in Puebla for travelers seeking a comfortable, well-located, and charming accommodation with a focus on excellent service and cleanliness. Show more
Read review summaries for all categories
Categories
Romantic Hotel
This boutique hotel provides an intimate and charming atmosphere. It offers personalized service and a cozy ambiance, making it ideal for couples seeking a romantic escape.
Hotel for Adults Only
Being a boutique hotel, it offers a unique and sophisticated atmosphere appealing to adult travelers. The design and attention to detail contribute to a tranquil stay.
Small Hotel
Being a boutique hotel, it likely offers a more intimate and personalized experience. The 'Casona' style suggests a charming, traditional building, enhancing its cozy appeal.
Hotel for Honeymoon
Hotel with Spa
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Deluxe King SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Suite with BalconyThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with city views, this suite also features a tea and coffee maker and a flat-screen TV with streaming services. The unit has 1 bed.
Junior SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Junior SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Guest Reviews
Location
Nestled in the heart of Puebla, Hotel Boutique Casona de Santa Clara boasts a prime location consistently praised by its guests. This hotel is wonderfully central, sitting just a few blocks away from the vibrant Puebla zócalo and Centro Histórico. Its exceptional position allows visitors to explore a wealth of historical buildings, enticing restaurants, and major tourist attractions with ease, often within a comfortable ten-minute walk.
The area surrounding the hotel is described as conveniently close yet remarkably peaceful, making it an excellent choice for visitors seeking both accessibility and tranquility. The proximity to the city’s central square, cathedral, and a recommended pizzeria add to the charm and practicality of staying at this beautifully maintained boutique hotel.
Not only does the Casona de Santa Clara offer an advantageous location, but it also features beautiful and clean rooms that guests find spacious and elegantly decorated. This well-maintained establishment is complemented by attentive and helpful staff, contributing to an overall experience of comfort and satisfaction. The combination of excellent service, cleanliness, and a super convenient location makes this hotel a notable choice in Puebla.
Breakfast
The breakfast experience at Hotel Boutique Casona de Santa Clara seems to offer a mixed bag of impressions for its guests. On the bright side, many guests appreciate the fresh and varied menu, noting that the made-to-order approach ensures freshness and personalized satisfaction. Some even describe the breakfast as delicious and plentiful, with friendly and attentive staff enhancing the overall dining experience. Guillermo, a waiter, received notable praise for his outstanding service.
However, it's clear that there are aspects of the breakfast that could benefit from improvement. Several guests mention that the selection can be quite basic, leaving some wishing for more diverse options. The notion of inclusivity is questioned, as certain foods and beverages, like espresso coffee, come with additional charges which some guests found stingy or confusing. The process of offering a buffet left others feeling unsatisfied due to its perceived costliness, with tips included in bills without prior notice adding to concerns.
Flavors are noted to need enhancement by some reviewers, with chilaquiles occasionally being too salty, and coffee not reaching expected standards. Further, some guests were left wishing for a buffet setup to offer more flexibility and variety, particularly during colder periods when the breakfast room felt chilly or preparation times dragged on.
Ultimately, while there are standout elements in both the quality of food and level of service, there's room for improvement in terms of variety, pricing transparency, and overall dining comfort at this boutique hotel.
Rooms
Hotel Boutique Casona de Santa Clara in Puebla captivates guests with its exceptional rooms that blend modern elegance with historical charm. Visitors consistently praise the hotel's rooms for their impressive spaciousness, providing ample comfort with large, soft beds that guarantee a restful night's sleep. The rooms are meticulously clean, showcasing sleek and tasteful designs that harmoniously blend rustic and modern elements.
The hotel is perfectly situated, offering a quiet atmosphere conducive to relaxation despite its central location. Guests appreciate the inner courtyard views, allowing for fresh air and tranquility. For those lucky enough to secure rooms with balconies, the experience is further enriched by lovely, well-decorated spaces.
Many visitors revel in the luxurious features such as enormous bathrooms with bathtubs and enormous mirrors. The facilities are consistently described as beautiful, clean, and elegant. Moreover, the attentiveness and friendliness of the staff enhance the overall stay, making guests feel truly welcome in this thoughtfully restored historic property.
Overall, Hotel Boutique Casona de Santa Clara stands out as a remarkable lodging option in Puebla, providing rooms that not only meet but exceed expectations in comfort, style, and functionality.
Beds
Hotel Boutique Casona de Santa Clara receives high praise for its beds, which offer guests a notably comfortable sleeping experience. Visitors consistently describe the beds as very comfortable, with some going so far as to say they are among the most comfortable they have ever encountered. The bedding at the hotel is also commended for its quality, contributing further to restful nights. Cleanliness is another aspect that enhances the comfort, with guests appreciating the cleanliness of the beds and the nice bed linens and towels provided. Overall, the beds at Casona de Santa Clara create a cozy and inviting atmosphere that leaves guests thoroughly satisfied.
Cleanliness
Hotel Boutique Casona de Santa Clara consistently impresses guests with its outstanding cleanliness and well-maintained facilities. Visitors frequently commend the hotel for its clean rooms, which are also described as beautiful, spacious, and comfortable. The cleanliness extends beyond the rooms, with various parts of the hotel being noted for their impeccable condition and elegance.
Amenities such as large showers and bathtubs contribute to the sense of luxury and comfort. The facilities not only meet high standards of cleanliness but also provide a welcoming and updated environment, with everything appearing new and having a pleasant aroma. Guests appreciate the hotel's attention to detail, which ensures that everything remains super clean, neat, and in perfect condition, making it a highly recommended destination for those prioritizing cleanliness during their stays.
Staff
Hotel Boutique Casona de Santa Clara stands out for its exceptionally friendly and attentive staff, leaving a positive impression on guests seeking a warm and welcoming experience. The staff consistently goes above and beyond, making guests feel well cared for and providing excellent service throughout their stay. The reception is particularly noted for its warm and pleasant demeanor, setting the tone for a comfortable visit. From helpful assistance with inquiries to the sweet and courteous interactions, the team excels in creating a hospitable environment. Guests appreciate the attentive service from the breakfast staff, further contributing to a relaxing and enjoyable stay. Despite a few minor issues like internet connectivity and room amenities, the central location combined with the impeccable service notably enhances the overall guest experience.
Wi-Fi
The Hotel Boutique Casona de Santa Clara offers a central location and provides WiFi, which is sometimes of good quality. However, guests have highlighted inconsistencies in the WiFi performance. While some guests found the internet service to be satisfactory, others experienced issues such as weak signals, slow speeds, or lack of connectivity in certain rooms. The property's central position is a positive feature, but improvements in WiFi reliability would enhance the overall guest experience.
No, Hotel Boutique Casona de Santa Clara doesn't have any pool.
Yes, a spa is available at Hotel Boutique Casona de Santa Clara.
No, Hotel Boutique Casona de Santa Clara doesn't allow dogs.
No, parking facilities aren't available at Hotel Boutique Casona de Santa Clara.
No, Hotel Boutique Casona de Santa Clara doesn't have a gym.