Collection O Hotel Del Portal, Puebla
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Summary of reviewsCollection O Hotel Del Portal in Puebla is highly praised for its prime location in the heart of the city's vibrant historic center. Guests appreciate the proximity to the Zócalo, central square, cathedral and various eateries, making it an ideal base for exploring Puebla's cultural and historical landmarks on foot. The picturesque views of the town square and historic architecture further enhance the charm of this centrally situated hotel.
The hotel’s colonial charm and well-maintained facilities add to its appeal. Visitors often commend the cleanliness and comfortable accommodations, specifically noting the comfortable beds and the friendly and attentive staff, which contribute to an overall pleasant experience. Despite some criticisms about room sizes and ventilation issues, the clean, tidy and calm environment generally meets guests' expectations.
Breakfast at the hotel garners mixed reviews but leans positively. Many guests enjoy the varied and delicious buffet, often accompanied by live music and appreciate the fresh, on-the-spot cooking. The dining experience at the hotel's restaurant also features tasty local dishes like chicharron quesadillas, although some found the cost high and service inconsistent. The surrounding area compensates with numerous dining options, further enhancing the culinary experience for guests.
The friendliness and helpfulness of the staff, especially the cleaning and valet parking teams, contribute significantly to the positive guest experience. However, the reception and management staff occasionally receive criticism for inefficiency and poor customer service.
The hotel's WiFi service is noted as unreliable with inconsistent signals and slow speeds, making it less ideal for guests needing steady connectivity. Despite this, the overall infrastructure supports a comfortable stay, particularly for families, who benefit from spacious rooms and friendly staff.
Collection O Hotel Del Portal’s nightlife offerings are both a boon and a drawback. While the location offers access to various vibrant nightlife activities, the associated noise from the bustling city center can be a disturbance for those seeking quiet nights.
In summary, despite some room-related and service inconsistencies, Collection O Hotel Del Portal remains a popular choice for its unbeatable location, colonial charm, cleanliness and friendly staff, making it a solid option for travelers wanting to experience the essence of Puebla.
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The hotel’s colonial charm and well-maintained facilities add to its appeal. Visitors often commend the cleanliness and comfortable accommodations, specifically noting the comfortable beds and the friendly and attentive staff, which contribute to an overall pleasant experience. Despite some criticisms about room sizes and ventilation issues, the clean, tidy and calm environment generally meets guests' expectations.
Breakfast at the hotel garners mixed reviews but leans positively. Many guests enjoy the varied and delicious buffet, often accompanied by live music and appreciate the fresh, on-the-spot cooking. The dining experience at the hotel's restaurant also features tasty local dishes like chicharron quesadillas, although some found the cost high and service inconsistent. The surrounding area compensates with numerous dining options, further enhancing the culinary experience for guests.
The friendliness and helpfulness of the staff, especially the cleaning and valet parking teams, contribute significantly to the positive guest experience. However, the reception and management staff occasionally receive criticism for inefficiency and poor customer service.
The hotel's WiFi service is noted as unreliable with inconsistent signals and slow speeds, making it less ideal for guests needing steady connectivity. Despite this, the overall infrastructure supports a comfortable stay, particularly for families, who benefit from spacious rooms and friendly staff.
Collection O Hotel Del Portal’s nightlife offerings are both a boon and a drawback. While the location offers access to various vibrant nightlife activities, the associated noise from the bustling city center can be a disturbance for those seeking quiet nights.
In summary, despite some room-related and service inconsistencies, Collection O Hotel Del Portal remains a popular choice for its unbeatable location, colonial charm, cleanliness and friendly staff, making it a solid option for travelers wanting to experience the essence of Puebla.
Hotel near Nightlife Spots
Situated on Avenida Juan de Palafox y Mendoza, this hotel is near the Zocalo and Callejon del Sapo, known for its nightlife. It has a snack bar and is surrounded by restaurants and cantinas, making it easy to experience Puebla's nightlife. It is also a short walk from many attractions.
Historic Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Small Hotel
4-Star Hotel
Guest Reviews
Nestled in the heart of Puebla, Collection O Hotel Del Portal boasts an unbeatable location, making it a prime choice for travelers looking to explore the city's vibrant historic center. Situated just steps away from the Zócalo, the hotel offers easy access to the central square, the majestic cathedral and a plethora of nearby restaurants and eateries.
Guests frequently praise the hotel's proximity to numerous attractions, allowing for seamless walking visits to the city's main sights. The central location not only provides convenience but also offers a picturesque view of the town square and the surrounding historic architecture.
While the hotel shines with its superb location, visitors also appreciate its cleanliness and comfortable accommodations. The beds are notably comfortable, making it an ideal spot for resting after a day of sightseeing. Additionally, the friendly and attentive staff enhance the overall experience, ensuring a pleasant stay for all guests.
The hotel's colonial charm and beautiful facilities add to its appeal, creating a welcoming ambiance that complements its prime location. For those looking to immerse themselves in the cultural and historical richness of Puebla, Collection O Hotel Del Portal serves as a perfect base with its central and accessible position in the city.
The reviews for the breakfast at Collection O Hotel Del Portal in Puebla present a mixed bag of experiences, largely leaning towards positive remarks. Many guests praised the buffet breakfast, describing it as varied, delicious and often accompanied by live music, especially on Sundays. The selection features a wide array of hot and cold items that cater to diverse tastes and the food is often cooked fresh on the spot, enhancing its appeal.
Certain reviews highlighted that the breakfast is not just good but exceptional with guests appreciating its diversity and taste. The breakfast area itself received commendations for being exceptional and comfortable for diners.
However, there were notable criticisms as well. Several guests criticized the breakfast for being expensive and not meeting their expectations with some mentioning that the buffet was too simple or poorly stocked. Issues like non-inclusion of breakfast with reservations and changes in room allocations without breakfast were also pointed out. Additionally, some mentioned a lack of non-spicy options and an overwhelming presence of meat and spice in the offerings.
Despite the mixed feedback, the majority of positive comments suggest that when done right, the breakfast experience at Collection O Hotel Del Portal can be a highlight of the stay, enhanced further by its unbeatable location and live music performances.
Dining at Collection O Hotel Del Portal in Puebla offers a mix of experiences. The hotel's restaurant features a very tasty buffet with local dishes, praised for its excellent quality and hot servings, though some find the buffet cost seemingly high. An interesting menu item includes chicharron quesadillas, adding a touch of local flavor. However, the restaurant’s service could use improvement, highlighted by a night when service was unavailable for guests and an instance of a spoiled dish being served.
The hotel’s immediate vicinity compensates with a plethora of dining options, including cafes and various restaurants. This makes it easy for guests to enjoy good food and local cuisine just a short walk away with the added convenience of taxi services to explore further. There's no shortage of excellent nearby dining choices, accommodating diverse tastes and ensuring an enjoyable culinary experience around the area.
'Collection O Hotel Del Portal in Puebla' features rooms that meet essential needs for some, offering comfortable and clean spaces with convenient locations. Guests appreciate the calm and tidy environment. Some rooms come with balconies providing pleasant views and others are described as spacious and bright, enhancing the overall stay.
However, the hotel faces consistent criticism regarding room size and ventilation. Many rooms are considered too small, often described as cramped with poor light and air circulation, leading to uncomfortable night temperatures. The absence of air conditioning is a common complaint with noisy fans being the only cooling option. Rooms on lower floors tend to be particularly noisy, suffering from both internal and street sounds, exacerbated by poor window insulation.
Maintenance issues are recurrent, including reports of bad odors from sewage or smoke, cleanliness concerns like dirt or lingering hair and occasional disruptions with essential utilities like water pressure or clogged toilets. Some guests encountered humble, modest rooms that could use renovations. There is also feedback about rooms not matching their descriptions or images provided online, leading to disappointment.
Despite its advantages in cleanliness, location and some comfort, the hotel’s drawbacks related to room conditions and additional charges for certain amenities position it as a mixed experience for travelers. Potential guests might want to weigh these factors before booking, especially if ventilation, space and quiet are priorities.
Collection O Hotel Del Portal in Puebla presents a mixed yet largely positive experience when it comes to the beds offered to guests. Many reviews highlight the comfort of the beds with numerous guests describing them as very comfortable, enabling a good rest. Cleanliness is another recurring theme with reports of clean and well-maintained beds and rooms contributing to an overall pleasant stay.
Several guests appreciated the coziness of the beds, noting that they were both comfortable and warm. Clean and odor-free pillows added to the positive feedback. Despite this, some guests encountered issues such as small bed sizes, gaps between mattresses when configured as a king-size bed and occasional discomfort.
There are a few criticisms including soggy pillows, occasional reports of dirty beds and bed bugs, although these seem to be outliers. Structurally, some beds were noted to be uncomfortable and there were minor complaints about the booking page not clearly reflecting the true bed arrangements, primarily regarding the lack of king-size bed options.
In summary, while most guests appreciated the comfort and cleanliness of the beds at Collection O Hotel Del Portal, some issues with bed size and occasional discomfort were reported. Overall, the hotel seems to largely meet guest expectations for a good night's sleep with comfort being the primary takeaway.
Collection O Hotel Del Portal in Puebla has garnered a range of reviews regarding its cleanliness. On the positive side, guests frequently praise the hotel for its clean and well-maintained facilities with many highlighting spotless rooms and impeccable cleanliness. The daily cleaning service is often described as excellent and the rooms themselves are noted for being comfortable, large and quiet. The friendly and attentive cleaning staff receive high marks for their thorough work, contributing to an overall sense of cleanliness throughout the property.
However, not all reviews are glowing. Some guests have encountered specific issues such as dirty and deteriorated bathrooms, sticky floors and occasional lapses in the cleaning schedule. A few reviews mention dirty sheets that were not changed and bathrooms that require better cleaning. Additionally, there are reports of certain areas, including showers and tiles, being less than pristine and a couple of mentions about unpleasant odors and bed bugs.
Despite these occasional drawbacks, the majority of guests find Collection O Hotel Del Portal to be a clean and comfortable place to stay with well-kept facilities and a generally positive experience.
The reviews of Collection O Hotel Del Portal in Puebla reveal a mixed experience with the hotel staff. Many guests have praised the staff for being friendly, attentive and helpful, particularly noting the excellent service provided by the cleaning staff and valet parking. The night shift staff, in particular, received commendations for their friendliness and efficiency.
However, the reception staff seem to have left a less favorable impression on several guests. Reports of rudeness, inattentiveness and inefficiency were recurrent with some receptionists being described as discourteous and unhelpful. Instances of poor customer service, including attempts to overcharge and failing to resolve issues, have been noted. Management’s attitude was also criticized by a few reviewers.
Despite these drawbacks, the overall staff interactions were often seen positively with mentions of their warm and kind demeanor contributing to a generally pleasant stay. It’s apparent that while there are areas needing improvement, particularly in reception and management, the friendly and attentive service from the majority of the staff helps balance the guest experience at this centrally located hotel.
Collection O Hotel Del Portal in Puebla presents a mixed experience for travelers when it comes to its WiFi service. While several reviews did not strongly emphasize the WiFi, those that did often highlighted its shortcomings. Guests reported that the WiFi signal was inconsistent with problems ranging from slow speeds to an outright lack of connection, particularly at night. Some visitors noted that they had difficulty obtaining the WiFi password and others indicated that the service was not reliable enough to support work needs or conferences.
Despite these issues, there were mentions of a good WiFi connection at specific times or areas within the hotel. Guests sometimes had to resort to using the WiFi in nearby cafes and restaurants associated with the hotel, which provided a better experience. Overall, while the hotel may offer some connectivity, it appears to be unreliable and not uniformly available throughout the property.
Collection O Hotel Del Portal in Puebla offers a conducive environment for families, making it suitable for a family trip. The spacious and bright rooms are excellent for accommodating large families, providing comfort and ample space. The hotel features a children's buffet which is a plus for families with kids. The staff is notably friendly and supportive, willing to assist with any needs, including helping with luggage. The hotel is ideal for walking and resting, adding to its family-friendly appeal. However, there are some areas that could be improved, such as facilities for young children to reach sinks. Overall, it is a great choice for a family vacation in Puebla.
Collection O Hotel Del Portal boasts an excellent location in Puebla, characterized by its beautiful colonial architecture and proximity to the main square, just 100 meters away. The hotel's location is considered unbeatable, offering easy access to a variety of attractions and vibrant nightlife activities. There is plenty to do late at night, making it a great spot for those looking to explore the local scene. However, the bustling nightlife comes with its downsides as well with frequent noise disturbances from the city center, busy roads and occasional loud parties in the vicinity. Guests have reported noise from other guests and drunken commotions, making it less ideal for those sensitive to sound. Despite the noise, the hotel's prime location remains a significant draw for visitors wanting to experience the lively atmosphere of Puebla.
Collection O Hotel Del Portal in Puebla receives recognition for its luxury service and phenomenal prices. Many guests find everything excellent, from the comfortable beds to the attentive service. The hotel is often described as luxurious with good facilities and services, though some remarks suggest that its rooms and overall quality do not entirely align with a five-star expectation. While breakfast is offered, some guests note the absence of a coffee station. Despite these minor concerns, the hotel remains a favored choice for its elegance and convenience in Puebla.
Collection O Hotel Del Portal in Puebla offers some facilities that make it accessible to guests with disabilities, including an elevator and a ramp. The central and accessible location of the hotel allows for easy access to Puebla's historic center, enhancing the overall convenience for travelers. Guests appreciate the non-slippery, rocky flooring which adds to safety. However, some reviews highlight issues such as occasional elevator malfunctions and non-accessible parking. For those with specific needs, such as elderly guests, it's important to note that requests for room placements may not always be fulfilled as desired with instances of being assigned rooms on higher floors. Despite these setbacks, the hotel remains a comfortable and centrally located option for visitors.
Collection O Hotel Del Portal in Puebla offers guests a charming stay with its beautifully preserved colonial architecture and historical charm. The hotel is centrally located in the heart of Puebla, near the city's cathedral and the palace, providing visitors with easy access to the historic center and its attractions. The historical structure of the building gives off a warm, elegant feeling and many guests appreciate the colonial design that adds to the overall ambiance.
However, some facilities might require renovations and occasionally, noise from events in the ballroom can be a disturbance. Despite these minor drawbacks, the hotel's central location and rich history make it an excellent choice for travelers interested in exploring Puebla. The fantastic views of the historic center and proximity to the city center park further enhance the experience.
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Location
Guests frequently praise the hotel's proximity to numerous attractions, allowing for seamless walking visits to the city's main sights. The central location not only provides convenience but also offers a picturesque view of the town square and the surrounding historic architecture.
While the hotel shines with its superb location, visitors also appreciate its cleanliness and comfortable accommodations. The beds are notably comfortable, making it an ideal spot for resting after a day of sightseeing. Additionally, the friendly and attentive staff enhance the overall experience, ensuring a pleasant stay for all guests.
The hotel's colonial charm and beautiful facilities add to its appeal, creating a welcoming ambiance that complements its prime location. For those looking to immerse themselves in the cultural and historical richness of Puebla, Collection O Hotel Del Portal serves as a perfect base with its central and accessible position in the city.
Breakfast
Certain reviews highlighted that the breakfast is not just good but exceptional with guests appreciating its diversity and taste. The breakfast area itself received commendations for being exceptional and comfortable for diners.
However, there were notable criticisms as well. Several guests criticized the breakfast for being expensive and not meeting their expectations with some mentioning that the buffet was too simple or poorly stocked. Issues like non-inclusion of breakfast with reservations and changes in room allocations without breakfast were also pointed out. Additionally, some mentioned a lack of non-spicy options and an overwhelming presence of meat and spice in the offerings.
Despite the mixed feedback, the majority of positive comments suggest that when done right, the breakfast experience at Collection O Hotel Del Portal can be a highlight of the stay, enhanced further by its unbeatable location and live music performances.
Dinner
The hotel’s immediate vicinity compensates with a plethora of dining options, including cafes and various restaurants. This makes it easy for guests to enjoy good food and local cuisine just a short walk away with the added convenience of taxi services to explore further. There's no shortage of excellent nearby dining choices, accommodating diverse tastes and ensuring an enjoyable culinary experience around the area.
Rooms
However, the hotel faces consistent criticism regarding room size and ventilation. Many rooms are considered too small, often described as cramped with poor light and air circulation, leading to uncomfortable night temperatures. The absence of air conditioning is a common complaint with noisy fans being the only cooling option. Rooms on lower floors tend to be particularly noisy, suffering from both internal and street sounds, exacerbated by poor window insulation.
Maintenance issues are recurrent, including reports of bad odors from sewage or smoke, cleanliness concerns like dirt or lingering hair and occasional disruptions with essential utilities like water pressure or clogged toilets. Some guests encountered humble, modest rooms that could use renovations. There is also feedback about rooms not matching their descriptions or images provided online, leading to disappointment.
Despite its advantages in cleanliness, location and some comfort, the hotel’s drawbacks related to room conditions and additional charges for certain amenities position it as a mixed experience for travelers. Potential guests might want to weigh these factors before booking, especially if ventilation, space and quiet are priorities.
Beds
Several guests appreciated the coziness of the beds, noting that they were both comfortable and warm. Clean and odor-free pillows added to the positive feedback. Despite this, some guests encountered issues such as small bed sizes, gaps between mattresses when configured as a king-size bed and occasional discomfort.
There are a few criticisms including soggy pillows, occasional reports of dirty beds and bed bugs, although these seem to be outliers. Structurally, some beds were noted to be uncomfortable and there were minor complaints about the booking page not clearly reflecting the true bed arrangements, primarily regarding the lack of king-size bed options.
In summary, while most guests appreciated the comfort and cleanliness of the beds at Collection O Hotel Del Portal, some issues with bed size and occasional discomfort were reported. Overall, the hotel seems to largely meet guest expectations for a good night's sleep with comfort being the primary takeaway.
Cleanliness
However, not all reviews are glowing. Some guests have encountered specific issues such as dirty and deteriorated bathrooms, sticky floors and occasional lapses in the cleaning schedule. A few reviews mention dirty sheets that were not changed and bathrooms that require better cleaning. Additionally, there are reports of certain areas, including showers and tiles, being less than pristine and a couple of mentions about unpleasant odors and bed bugs.
Despite these occasional drawbacks, the majority of guests find Collection O Hotel Del Portal to be a clean and comfortable place to stay with well-kept facilities and a generally positive experience.
Staff
However, the reception staff seem to have left a less favorable impression on several guests. Reports of rudeness, inattentiveness and inefficiency were recurrent with some receptionists being described as discourteous and unhelpful. Instances of poor customer service, including attempts to overcharge and failing to resolve issues, have been noted. Management’s attitude was also criticized by a few reviewers.
Despite these drawbacks, the overall staff interactions were often seen positively with mentions of their warm and kind demeanor contributing to a generally pleasant stay. It’s apparent that while there are areas needing improvement, particularly in reception and management, the friendly and attentive service from the majority of the staff helps balance the guest experience at this centrally located hotel.
Wi-Fi
Despite these issues, there were mentions of a good WiFi connection at specific times or areas within the hotel. Guests sometimes had to resort to using the WiFi in nearby cafes and restaurants associated with the hotel, which provided a better experience. Overall, while the hotel may offer some connectivity, it appears to be unreliable and not uniformly available throughout the property.
Family
Nightlife
5 Star
Accessible
Historic
However, some facilities might require renovations and occasionally, noise from events in the ballroom can be a disturbance. Despite these minor drawbacks, the hotel's central location and rich history make it an excellent choice for travelers interested in exploring Puebla. The fantastic views of the historic center and proximity to the city center park further enhance the experience.
No, Collection O Hotel Del Portal, Puebla doesn't have any pool.
No, a spa isn't available at Collection O Hotel Del Portal, Puebla.
No, Collection O Hotel Del Portal, Puebla doesn't allow dogs.
No, parking facilities aren't available at Collection O Hotel Del Portal, Puebla.
No, Collection O Hotel Del Portal, Puebla doesn't have a gym.
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