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Summary of reviewsIbis Provins stands out for its tranquil yet strategically advantageous location, offering guests easy access to the medieval city's historic landmarks while maintaining a peaceful ambiance. The convenience of free private parking and secure motorcycle parking adds further appeal for travelers. Rooms on the garden side are particularly appreciated for their spaciousness and quiet atmosphere, enhancing the overall experience for visitors.
The breakfast at Ibis Provins is generally well-received with guests praising the variety and quality of sweet and savory options. While there are areas for improvement, such as the quality of pastries and food availability later in the morning, it remains a solid and reasonably priced breakfast experience.
Dinner services, however, receive mixed feedback. While some guests appreciate the on-site dining and bar offerings, many are disappointed by the restaurant's periodic closures and the subpar quality of alternative meal options, like those served in cardboard boxes. The inconsistency and unavailability of dining options have led to unexpected expenses and inconvenience for some guests.
Rooms are described as clean, functional and spacious, though there are mentions of outdated decor and worn facilities. The quiet and comfortable environment, particularly at night, is a positive aspect, though there are some complaints about noise disturbances and outdated amenities. Despite these issues, the hotel maintains a practical and accessible stay for travelers.
Cleanliness at Ibis Provins is generally good with guests appreciating the well-maintained rooms and comfortable beds. However, some guests have reported issues such as moldy shower joints and stained carpets, indicating a need for more consistent hygiene standards.
The staff at Ibis Provins are frequently praised for their friendliness and professionalism. Guests often highlight the warm welcome and helpful assistance provided, particularly noting the exceptional service from individual staff members. Despite occasional lapses during busy times, the overall impression of the staff remains positive.
Beds receive mixed reviews with many guests finding them comfortable and supportive, contributing to a pleasant sleep experience. Nonetheless, some guests report discomfort due to thin mattresses and inadequate pillows, indicating a need for improvements in bedding quality.
While the hotel advertises itself as a three-star establishment, some guests feel that it doesn't meet the expected standards, highlighting issues such as the lack of air conditioning and basic amenities. Despite these concerns, the hotel's location and friendly staff make it a practical choice for travelers looking for a straightforward and convenient stay in Provins. Show more
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Dog Friendly Hotel
As part of the Ibis chain, this hotel generally offers a consistent standard of accommodation. While specific pet amenities aren't detailed, Ibis hotels commonly allow pets for a fee, providing a straightforward option for travelers with animals.
3-Star Hotel
The Ibis Provins offers 49 fully renovated rooms with free WIFI. It features a restaurant with a terrace open every day, and a renovated meeting room. It's located close to the medieval city, a UNESCO World Heritage Site, and the city center, making it ideal for sightseeing.
Room Types
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room provides a wardrobe and heating.
Guest Reviews
6.8
Rated
Location
Ibis Provins boasts an enviable location, offering a harmonious blend of tranquility and accessibility. Although situated near a busy road, the hotel's strategic position ensures a notably quiet ambiance, enhanced by its green surroundings. Guests appreciate its proximity to the medieval city, making it an ideal base for exploring Provins and its historic ramparts with many landmarks just a short walk away.
The hotel features free private parking, providing added convenience for those traveling by vehicle. Secure parking is also available for motorcycles, which is a thoughtful touch for bikers. The serene environment is perfect for those seeking a peaceful retreat while still being close to the city center and its attractions.
Rooms on the garden side enhance the quiet experience and guests have noted the spaciousness of both the rooms and the breakfast area. This advantageous geographical location, combined with the hotel's tranquility, makes it a preferred choice for visitors eager to explore the medieval beauty of Provins without the hustle and bustle of city traffic.
Breakfast
The breakfast experience at Ibis Provins generally receives positive feedback for its variety and quality with many guests noting a diverse selection of both sweet and savory options. While the hearty and well-stocked buffet is appreciated, some guests have mentioned that the pastries can be disappointing, often described as poor quality or overcooked. Also, there appears to be an issue with food availability if arriving later in the morning, particularly around 8 am. Cleanliness in the breakfast area and the presentation of food, such as dry bread and the use of cardboard cups for coffee, also fall short for some patrons. However, the breakfast is often described as very good, well-provided and reasonably priced. Overall, Ibis Provins offers a solid breakfast experience, though there are areas that could benefit from some improvement.
Dinner
Guests of Ibis Provins have varying experiences regarding dinner at the hotel. While some appreciated the possibility of having dinner on-site and positively mentioned the beer at the bar, many encountered issues with the dining services. Numerous reviews highlighted that the restaurant was closed for certain periods, including the entire summer and weekends, despite some guests expecting evening meals to be included based on their booking details.
The unavailability of meals led to additional, unplanned expenses, disrupting some guests' weekend budgets. Others faced the inconvenience of no dining options within the hotel with no snacks or trays provided contrary to prior information. Some guests were offered subpar alternatives, such as meals served in cardboard boxes, reminiscent of a canteen rather than a proper dinner setting. Additionally, the use of cardboard cups for breakfast beverages detracted from the dining experience.
However, amidst these challenges, the reception staff were noted for their efforts to assist guests, such as helping with external dinner orders when the restaurant was unavailable. Despite these attempts, the overall sentiment reflects disappointment with the lack of consistent and quality dining options at Ibis Provins.
Rooms
The rooms at Ibis Provins generally offer a mix of experiences for guests. While many visitors find the rooms to be clean, functional and sufficiently large, others note the outdated decor and worn facilities, suggesting a need for refurbishment. The beds in many rooms are comfortable, although some guests report issues with mattress and pillow comfort.
Rooms are characterized by their basic but functional design with large beds and adequate space for two people. However, several reviews point out the lack of soundproofing, leading to noise disturbances from adjacent rooms and hallways. The absence of an elevator in the hotel could be inconvenient for some guests.
Some rooms come with old carpets and antiquated bathrooms, which detract from the overall experience and the lack of electrical outlets near the bedside can be a minor inconvenience. In-room issues like torn curtains, blocked radiators and small televisons have also been mentioned.
On the positive side, the hotel earns praise for its cleanliness, quiet nights and overall pleasant atmosphere. Despite a few reports of dark, very warm rooms and ventilation concerns, the quiet and comfortable environment at night leaves a positive impression on many visitors.
While the facilities may appear outdated, the location of the hotel and 24-hour reception make it a practical choice for travelers seeking a straightforward and conveniently accessible stay.
Beds
The reviews for the beds at 'Ibis Provins' present a mixed picture. On the positive side, many guests found the beds to be comfortable, spacious and supportive with phrases like 'most comfortable bed,' 'comfortable bed,' and 'good bedding' surfacing consistently. The rooms were often described as comfortable and quiet, contributing to an overall pleasant sleep experience for several guests.
However, there were notable negative remarks that cannot be overlooked. Some guests highlighted the discomfort caused by thin and hard mattresses, while others mentioned that the pillows were insufficient and the synthetic sheets caused them to sweat. Issues with bed preparation were pointed out as well with a few noting poorly made beds upon arrival and inconsistencies in staff performance. Bedding quality varied with some describing it as very bad and worn out, hinting at a need for updates in certain aspects.
Overall, while many found the beds at Ibis Provins to be a highlight of their stay, there are areas for improvement, particularly regarding mattress quality and bedding materials.
Cleanliness
Ibis Provins receives mixed feedback regarding cleanliness with numerous positive remarks highlighting the clean and tidy rooms, which are maintained on a daily basis and contribute to the hotel's quiet and comfortable atmosphere. Guests appreciate the convenience of secure parking, particularly for motorcycles and find the bed comfortable.
However, there are several criticisms pointing to issues like moldy shower joints, dirty switches, stained carpets, unpleasant odors, dust and instances where bathroom cleanliness was questionable. Some guests felt the hygiene was merely average or correct. Rare negative highlights include a room with visible dirt, a toilet with marks and a shower with signs of neglect.
Overall, while many guests find the cleanliness satisfactory, there remains room for improvement in maintaining consistent hygiene standards throughout the hotel.
Staff
A stay at Ibis Provins is largely defined by its friendly and dedicated staff. Guests frequently mention the warm welcome and the consistent professionalism of the team. The hotel staff is described as very friendly, understanding and attentive, making efforts to assist with inquiries and to ensure a pleasant stay. Many guests have highlighted the helpfulness and kindness of individual staff members, particularly noting the exceptional service provided by Mrs. Emilie.
However, there are occasional remarks about the staff being overwhelmed during busy times and a few instances of rushed or unsmiling service. Despite these occasional lapses, the overall impression remains positive with the majority of interactions being described as friendly and welcoming.
The reception area is noted for being nice and quiet, providing a comfortable first impression. The professionalism of the manager is frequently commended, setting a high standard for service. Guests appreciate the combination of a calm atmosphere, convenient location close to the city center and the generally very friendly and pleasant demeanor of the staff, making Ibis Provins a reliable choice for a comfortable stay.
3 Star
The Ibis Provins is classified as a three-star establishment; however, recent guest feedback suggests that its services and facilities may fall short of this rating. Several visitors have noted that the amenities provided are basic and do not align with the expected standards of a three-star hotel. Specific concerns highlighted include the lack of air conditioning and essential items like a toilet brush. Additionally, issues with room allocation, such as non-adjacent rooms, have been mentioned. Despite being priced at 105 euro, many guests feel that the hotel does not offer corresponding value for the cost, describing their experience as too expensive for the level of service received. Overall, while the hotel presents itself as a three-star option, the consensus among guests is that it does not quite meet the anticipated expectations.
No, Ibis Provins doesn't have any pool.
No, a spa isn't available at Ibis Provins.
Yes, Ibis Provins welcomes dogs.
No, parking facilities aren't available at Ibis Provins.