Hilton Providence
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Summary of reviewsHilton Providence enjoys a prime location that is frequently praised by guests. It is conveniently situated right off Interstate 95, allowing easy access to downtown Providence and many local attractions such as the Dunkin’ Donuts Center, federal hill and university campuses. The hotel's proximity to a variety of excellent Italian restaurants and shopping malls adds to its appeal. Guests appreciate the clean, walkable area and the convenience of having onsite parking and breakfast.
The breakfast offerings receive mixed reviews. Some guests appreciate the complete breakfast buffet, while others find the pricing steep at $18 per person and question the value and quality. The lack of complimentary breakfast options is also a point of dissatisfaction with some guests resorting to external delivery services.
Room experiences at Hilton Providence are varied. Many guests praise the rooms for being clean and comfortable with modern touches and comfortable beds. Some rooms even provide pleasant views, enhancing the stay. However, issues such as dated features, maintenance needs and cleanliness concerns are also noted. Some guests report finding unwelcomed surprises such as trash or food upon arrival and a lack of basic amenities like refrigerators and microwaves.
Cleanliness feedback is mixed. While the lobby is often highlighted as being clean and the staff is friendly and efficient, some guests encounter issues such as moldy smells, dirty and stained bedding and unclean bathrooms. These inconsistencies suggest that thorough cleaning and maintenance could be improved.
The hotel's staff is generally praised for their friendliness and helpfulness with several exceptional service mentions. However, some guests report experiencing unfriendliness and aloof behavior, indicating inconsistencies in service quality. Overall, most guests encounter a welcoming and supportive staff, which enhances their stay.
Parking at the Hilton Providence also garners mixed reviews. While the convenience of onsite parking is appreciated, the high cost—ranging from $27 to $35 per night—and the tight parking spaces are points of concern for many guests. Some even report being charged for more time than they used.
As for the beds, feedback is varied. Many guests find the beds very comfortable and conducive to a good night’s sleep, whereas others report discomfort due to stiffness, the feeling of coils or scratchy sheets. These mixed experiences suggest that the quality of the beds may vary from room to room.
Overall, Hilton Providence excels in location and staff friendliness but faces challenges in areas such as breakfast offerings, room maintenance and consistency in cleanliness.
Categories
The breakfast offerings receive mixed reviews. Some guests appreciate the complete breakfast buffet, while others find the pricing steep at $18 per person and question the value and quality. The lack of complimentary breakfast options is also a point of dissatisfaction with some guests resorting to external delivery services.
Room experiences at Hilton Providence are varied. Many guests praise the rooms for being clean and comfortable with modern touches and comfortable beds. Some rooms even provide pleasant views, enhancing the stay. However, issues such as dated features, maintenance needs and cleanliness concerns are also noted. Some guests report finding unwelcomed surprises such as trash or food upon arrival and a lack of basic amenities like refrigerators and microwaves.
Cleanliness feedback is mixed. While the lobby is often highlighted as being clean and the staff is friendly and efficient, some guests encounter issues such as moldy smells, dirty and stained bedding and unclean bathrooms. These inconsistencies suggest that thorough cleaning and maintenance could be improved.
The hotel's staff is generally praised for their friendliness and helpfulness with several exceptional service mentions. However, some guests report experiencing unfriendliness and aloof behavior, indicating inconsistencies in service quality. Overall, most guests encounter a welcoming and supportive staff, which enhances their stay.
Parking at the Hilton Providence also garners mixed reviews. While the convenience of onsite parking is appreciated, the high cost—ranging from $27 to $35 per night—and the tight parking spaces are points of concern for many guests. Some even report being charged for more time than they used.
As for the beds, feedback is varied. Many guests find the beds very comfortable and conducive to a good night’s sleep, whereas others report discomfort due to stiffness, the feeling of coils or scratchy sheets. These mixed experiences suggest that the quality of the beds may vary from room to room.
Overall, Hilton Providence excels in location and staff friendliness but faces challenges in areas such as breakfast offerings, room maintenance and consistency in cleanliness.
Hotel Taking Steps Towards Sustainability
Certified by the Rhode Island Department of Environmental Management Green Hotels Program in 2012, this hotel aligns with Hilton's corporate sustainability goals, which include a focus on waste elimination and diversion.
Family Friendly Hotel
Hilton Providence provides comfortable rooms and suites and is connected to the Rhode Island Convention Center. Its location and amenities cater well to families visiting the city.
Hotel near Nightlife Spots
Located on Atwells Avenue in Providence, this hotel is in close proximity to a variety of dining and entertainment options, making it suitable for nightlife enthusiasts.
Hotel with Free Wi-Fi
Hilton Providence provides free Wi-Fi access to all guests. Convenient for staying connected, whether for work or leisure.
Business Hotel
Hilton Providence provides a central location with convenient access to the Rhode Island Convention Center. It offers various business amenities, including meeting rooms and business services. The hotel is well-equipped for conferences and corporate events.
Hotel with Parking
The hotel has parking available.
Accessible Hotel
Hilton Providence has 11 ADA rooms that are wheelchair, hearing, and mobility accessible. These rooms feature a visual alarm system and notification devices for door knocks and incoming calls. The hotel offers both roll-in showers and accessible tubs in its accessible rooms.
Hotel with Gym
The Hilton Providence is listed as one of the best hotels with gyms in Providence.
4-Star Hotel
Connected to the Rhode Island Convention Center, this hotel offers convenience and comfort. Guests can enjoy the hotel's restaurant and bar, as well as its fitness center and indoor pool. Its central location makes it ideal for business and leisure travelers.
Hotel near Golf Courses
Guest Reviews
The Hilton Providence boasts an enviable location that repeatedly impresses its guests. Situated right off Interstate 95, the hotel offers easy access to downtown Providence and is within walking distance to a plethora of stores, restaurants and popular venues. Guests appreciate its proximity to the Dunkin’ Donuts Center, the convention center, federal hill, university campuses and a shopping mall. The hotel is also conveniently located near a variety of excellent Italian restaurants, adding to its appeal for food enthusiasts.
Many reviews highlight the convenience of having parking and breakfast onsite, enhancing the overall travel experience. The area is frequently described as clean and walkable, making it simple for visitors to explore everything the heart of the city has to offer. The location is celebrated for being both central and beautiful, providing easy access to many of Providence’s attractions and making it a perfect base for attending events and visiting local landmarks.
Guests at Hilton Providence have shared mixed feedback on the hotel's breakfast offerings. Some visitors found the breakfast to be decent and enjoyed the availability of a more complete breakfast buffet. However, a number of guests expressed disappointment regarding the lack of complimentary breakfast with remarks about the high price of the continental breakfast at $18 per person and experiences of subpar quality relative to the cost. A few comments also highlighted the inconvenience of not having any breakfast options included in the room payment with some guests even resorting to external delivery services for their meals. Additionally, there were instances where bookings indicated that breakfast was included, only for guests to find out otherwise upon arrival.
Hilton Providence offers a mixed experience when it comes to their rooms. On the positive side, many guests found the rooms to be clean and comfortable with some appreciating the modern touches and the early readiness of the rooms. The beds were often highlighted for their comfort, enhancing the overall experience for many guests. Some rooms even provided pleasant views, adding a nice touch to the stay.
However, there were several recurring issues observed in the reviews. The rooms often seemed dated and in need of repair with some guests mentioning run-down features and cleanliness issues, such as trash and food being found upon arrival. The absence of basic amenities like refrigerators and microwaves was a notable downside for many. Some rooms were reported as small and lacking proper ventilation and soundproofing. Additional concerns included flickering lights, sticky bathroom doors and an overall need for updates and upgrades in the room infrastructure.
Despite these drawbacks, the location of the hotel proved to be excellent for those attending events at the Providence Performing Arts Center (PPAC), contributing to an overall enjoyable weekend for some guests.
The beds at Hilton Providence offer a mix of experiences with several guests highlighting the comfort and quality of their sleep. Many reviewers found the beds to be very comfortable with some describing the beds and pillows as heavenly. In contrast, there were also mentions of beds being extremely uncomfortable with specific complaints about the stiffness and the feeling of coils, as well as issues with scratchy sheets. While some guests had restful nights on nice and comfy beds, others likened the experience to sleeping on concrete or described them as creaky and uncomfortable. The varied feedback suggests a difference in sleeping experiences with some guests enjoying the comfort and others feeling dissatisfied with the bed quality.
Hilton Providence has received mixed feedback regarding its cleanliness. On the positive side, the lobby stands out for being clean and the staff is recognized as friendly and efficient. A number of guests found their rooms to be clean, comfortable and quiet.
However, several concerns regarding cleanliness were noted in guest reviews. Some reported finding moldy smells, dirty and stained bedding and hairs in showers and sinks. Instances of unclean bathrooms, including dirty toilets and leftover hair in bathtubs, were also mentioned. Another commonly cited issue was the presence of dirty carpets and furniture, as well as the overall lack of thorough cleaning during stays. Additionally, there were problems with room maintenance, such as broken sink faucets and rugs that hadn't been vacuumed.
While some visitors had a pleasant experience with clean and comfy rooms, it's clear that consistency in cleanliness and maintenance remains an area in need of improvement for Hilton Providence.
Guests of Hilton Providence frequently praised the hotel's staff for their friendliness and helpfulness. Several reviews highlighted exceptional service, particularly from front desk personnel like Chanez, who was described as phenomenal. Words like very nice, super friendly and incredibly rude made regular appearances, showcasing a mix of experiences. Generally, guests felt welcomed and appreciated the quick and simple check-in process. The staff's accommodating and polite nature was repeatedly noted, especially during evening interactions.
However, not all feedback was positive. While many staff members were described as lovely and amazing, a few reviews mentioned unfriendliness and aloofness. Instances of cold and unhelpful behavior were also reported, indicating some inconsistencies in service quality. Overall, most guests seemed to encounter a pleasant and supportive team, contributing to a positive experience during their stay.
The guest reviews of Hilton Providence highlight mixed experiences with the hotel's parking. Many guests found the parking to be quite expensive with fees ranging from $27 to $35 per night and felt that this expense was not clearly advertised. Despite the cost, several reviewers noted that there was plenty of parking available and appreciated that the parking garage was onsite and easily accessible. However, some guests mentioned that the parking spaces were very tight, making it challenging to park adequately. Additionally, one reviewer reported being charged for more parking time than they actually used. Overall, while the convenience of onsite parking was acknowledged, the additional cost and tight spaces were points of concern for many guests.
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Location
Many reviews highlight the convenience of having parking and breakfast onsite, enhancing the overall travel experience. The area is frequently described as clean and walkable, making it simple for visitors to explore everything the heart of the city has to offer. The location is celebrated for being both central and beautiful, providing easy access to many of Providence’s attractions and making it a perfect base for attending events and visiting local landmarks.
Breakfast
Rooms
However, there were several recurring issues observed in the reviews. The rooms often seemed dated and in need of repair with some guests mentioning run-down features and cleanliness issues, such as trash and food being found upon arrival. The absence of basic amenities like refrigerators and microwaves was a notable downside for many. Some rooms were reported as small and lacking proper ventilation and soundproofing. Additional concerns included flickering lights, sticky bathroom doors and an overall need for updates and upgrades in the room infrastructure.
Despite these drawbacks, the location of the hotel proved to be excellent for those attending events at the Providence Performing Arts Center (PPAC), contributing to an overall enjoyable weekend for some guests.
Beds
Cleanliness
However, several concerns regarding cleanliness were noted in guest reviews. Some reported finding moldy smells, dirty and stained bedding and hairs in showers and sinks. Instances of unclean bathrooms, including dirty toilets and leftover hair in bathtubs, were also mentioned. Another commonly cited issue was the presence of dirty carpets and furniture, as well as the overall lack of thorough cleaning during stays. Additionally, there were problems with room maintenance, such as broken sink faucets and rugs that hadn't been vacuumed.
While some visitors had a pleasant experience with clean and comfy rooms, it's clear that consistency in cleanliness and maintenance remains an area in need of improvement for Hilton Providence.
Staff
However, not all feedback was positive. While many staff members were described as lovely and amazing, a few reviews mentioned unfriendliness and aloofness. Instances of cold and unhelpful behavior were also reported, indicating some inconsistencies in service quality. Overall, most guests seemed to encounter a pleasant and supportive team, contributing to a positive experience during their stay.
Parking
No, Hilton Providence doesn't have any pool.
No, a spa isn't available at Hilton Providence.
No, Hilton Providence doesn't allow dogs.
Yes, parking facilities are available at Hilton Providence.
Yes, Hilton Providence has a gym.
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