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Summary of reviewsHorta Garden enjoys a prime central location in Horta, providing easy access to key attractions, numerous shops, and dining options. Its proximity to the maritime terminal and municipal market makes it a perfect base for exploring the city. Despite being located in the heart of a bustling neighborhood, the hotel maintains a tranquil atmosphere, offering guests a peaceful retreat.
One of the highlights of staying at Horta Garden is the breakfast experience, facilitated through a unique arrangement with a local pastry shop. Guests delight in a simple yet delicious morning meal that features a variety of sweet treats and sandwiches. The breakfast system, which operates via a handy coupon mechanism, offers good value and quality, often highlighted by freshly squeezed juices. Though fruit is not included, the breakfast receives high praise for taste and convenience, adding appeal to the stay.
The hotel's rooms are commended for their cleanliness and comfort. Daily cleaning and functional design ensure a pleasant environment for guests. While some rooms may feel compact with outdated furnishings and experience minor issues such as bathroom odors, the overall comfort, especially of the beds, and fabulous views of Pico compensate for these aspects. The inclusion of a long kitchen is a valued feature for self-catering guests.
Cleanliness is a consistently strong point at Horta Garden, with guests frequently noting the impeccable standards maintained throughout the property. The commitment to a clean and well-maintained environment enhances the overall impression of the hotel.
Staff at Horta Garden are recognized for their friendliness and attentiveness, with special mentions for employees like receptionist Vanda who go above and beyond to create a welcoming atmosphere. While there are occasional mentions of understaffing at the reception, the staff’s willingness to assist and the effective communication system more than make up for it, leaving guests with favorable memories.
While the beds receive mixed feedback, with some guests praising their comfort and others noting issues with mattress quality and room layout, overall the accommodations at Horta Garden offer a comfortable stay, particularly suited for short visits. With a focus on exceptional service, cleanliness, and a central location, Horta Garden presents itself as a reliable and charming option for travelers.
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