Hotel General Old Town Prague

Prague 50.07030600, 14.40919300 , 10 Svornosti (Show on Map)
9.2
Excellent


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Summary of reviewsHotel General Old Town Prague is highly regarded for its exceptional location, offering guests the perfect blend of proximity to Prague's iconic attractions and the tranquility of a peaceful neighborhood. Positioned within walking distance of landmarks like the Old Town, Prague Castle, and the Charles Bridge, the hotel provides easy access to public transport, making city exploration effortless. Despite its central location, the hotel maintains a serene atmosphere with soundproofed rooms, offering a peaceful retreat enhanced by charming Empire-style decor and attentive staff service.

The hotel shines in its breakfast offerings, praised for outstanding quality and elegant presentation. Guests enjoy a generous variety of savory and sweet options, accompanied by barista-made coffee, creating a satisfying start to the day. Although some find the breakfast pricing on the higher side, the overall experience remains memorable for many visitors.

Rooms at the hotel exude luxury, balancing elegance and comfort with remarkable cleanliness and spaciousness. The tasteful, thematic decor, inspired by historical figures, adds a unique charm, complemented by modern amenities. Guests appreciate the tranquil and cozy environment, contributing to the hotel's esteemed reputation as a beloved choice for travelers seeking both comfort and sophistication.

Cleanliness is a hallmark of Hotel General Old Town Prague, with the establishment described as immaculate and well-maintained. Guests consistently commend the friendly, professional staff who enhance the peaceful and inviting atmosphere. While a minor point of contention is room temperature, the overall feedback underscores the hotel's commitment to providing a pristine environment.

The staff's exceptional friendliness and professionalism stand out, frequently praised for their commitment to excellent service. Guests appreciate their multilingual capabilities and genuine kindness, creating a welcoming atmosphere that enhances the stay.

While parking facilities are secure and relatively reasonably priced, accessing them can be challenging due to narrow entrances and tight spaces. Nonetheless, the supportive and helpful staff are highly valued for assisting with vehicle guidance.

The beds receive mixed sentiments, though many guests find them comfortable. Despite some issues with firmness and mattress conditions, the hotel's clean ambiance and helpful staff contribute positively to the overall experience.

Regarding its five-star rating, the hotel receives mixed reviews, with some guests questioning its luxury status. While the ambiance and friendly staff align with a five-star experience, discrepancies in amenities and services suggest areas for improvement. Nevertheless, the establishment is often described as recommendable, offering a solid stay with convenient facilities.
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Room Types
Suite Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.

Superior Double or Twin Room Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views.

Executive Suite Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a bath and a shower. The suite provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.

Presidential Suite Boasting a private entrance, this air-conditioned suite includes 2 bedrooms and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

Guest Reviews
9.2
Excellent
Location
Hotel General Old Town Prague boasts an exceptional location that perfectly balances proximity to the city's vibrant attractions with the tranquility of a peaceful neighborhood. Visitors consistently highlight its convenient placement near Prague's iconic sights such as the Old Town, Prague Castle, and the Charles Bridge, with many key areas within walking distance. The hotel's position provides easy access to a comprehensive public transport network, including tram and metro stations, ensuring that exploring the city is both effortless and enjoyable.

Despite its central setting, the hotel maintains a serene atmosphere, with soundproofed rooms that offer guests a peaceful retreat from the lively streets outside. The charming Empire-style decoration adds to the hotel's unique character, creating an inviting and elegant ambiance. Guests also appreciate the efficient and friendly service provided by the attentive staff, further enhancing the overall experience.

The location is particularly advantageous for those who prefer a quieter environment, away from the hustle and bustle of the main tourist center, yet still desire the convenience of being close to major attractions. With clean and comfortable accommodations, Hotel General Old Town Prague delivers an excellent base for visitors to enjoy both the bustling city life and a restful stay.

Breakfast
The breakfast experience at Hotel General Old Town Prague is widely praised for its outstanding quality and presentation. Guests frequently highlight the exceptional selection available, noting the generous variety of savory and sweet options. Many reviews specifically commend the beautiful presentation and the superb taste of dishes, with praise extended to the barista-made coffee that enhances the morning meal. The buffet's offerings are not only plentiful but also meticulously arranged, delivering a delightful and substantial dining experience.

Dining at the hotel is marked by an air of elegance, as noted by visitors, and the attentive service enhances the overall breakfast experience. Although some guests express concerns over the price, which ranges from €25 to €30 per person, most agree that the quality and assortment of options provide a satisfying start to the day. However, a few reviewers found certain hot dishes lacking the desired warmth.

It's notable that while the hotel claims proximity to Prague's old town, guests should anticipate a bit of a walk or make use of the convenient public transportation nearby to reach central areas. Despite this, the hotel's breakfast presentation continues to leave a lasting impression on visitors, making it a memorable part of their stay in Prague.

Rooms
Hotel General Old Town Prague offers a luxurious experience with its meticulously designed rooms that balance elegance and comfort. Guests consistently highlight the remarkable cleanliness and spaciousness of the rooms, noting their immaculate condition and tasteful furnishings. The hotel's thematic decor, often inspired by historical figures, adds a unique charm, complementing the modern amenities like smart TVs and complimentary welcome drinks. Many find the rooms equipped with everything needed for a comfortable stay, such as mini-fridges and kettles. The atmosphere is described as cozy and tranquil, with some suites providing stunning city views and large, well-appointed bathrooms.

Visitors appreciate the soft classical music playing in communal areas, enhancing the serene environment. Although a few mention preferences for bedding softness, the overall feedback is favorable, with many praising the hotel's cleanliness, stylish interior, and soundproofing. The strategic location—a short walk from the city center—along with attentive and pleasant staff, further contributes to the hotel’s esteemed reputation. With spacious accommodations that cater to families and individuals alike, the Hotel General Old Town Prague emerges as a beloved choice for travelers seeking both comfort and sophistication in the heart of the city.

Beds
The beds at Hotel General Old Town Prague have garnered mixed opinions, but the overall sentiment leans positively. Many guests found the beds to be very comfortable, with some describing them as mega comfortable, providing a cozy and quiet resting experience. A few guests appreciated the good bedding and praised the high quality of the mattress and linens. However, some reviews noted discomfort due to specific issues such as firmness or worn-out mattresses, as well as double beds formed by two single mattresses creating a dip in the middle. While some found the beds a bit hard or the mattresses sagging, others pointed out they were on the harder side but still comfortable. Despite these varied observations, the hotel maintains a clean and welcoming ambiance, complemented by exceptionally friendly and helpful staff, which may enhance the overall experience for those staying overnight.

Cleanliness
Hotel General Old Town Prague is celebrated for its exceptional cleanliness and meticulous maintenance, creating a welcoming and spotless atmosphere for guests. Renovated beautifully, the hotel exudes charm with its retro-style structure, while ensuring every corner of the establishment, from rooms to common areas, remains impeccably clean. The rooms are described as comfortable, luxurious, and adorned with tasteful decor, offering spacious and well-equipped environments, complete with modern bathrooms.

Guests consistently praise the friendly and accommodating staff, contributing to a pleasant stay with their professional demeanor and helpful nature. The hotel's cleanliness extends beyond aesthetics, providing a peaceful and quiet retreat in a desirable location, conveniently close to public transportation. The overall experience is enhanced by a delightful breakfast and a serene atmosphere, making Hotel General Old Town Prague a highly recommended choice for travelers seeking elegance and hygiene in a cozy setting. A minor point of contention noted is the room temperature, but the overwhelmingly positive feedback emphasizes the hotel's commitment to providing a pristine and inviting environment.

Staff
Located in the bustling heart of Prague, Hotel General Old Town stands out not just for its charm and location, but notably for its exceptional staff. Visitors consistently praise the team's friendliness, professionalism, and dedication to excellent service. Guests mention the staff's multilingual capabilities, which are particularly appreciated in making international travelers feel at home. From the warm welcome upon arrival to the attentive care throughout the stay, the staff continually impress with their commitment to ensuring comfort and satisfaction. Reviews frequently highlight the staff's willingness to go the extra mile, accommodating requests and providing helpful information about the area. Special commendations are often given to individuals, such as Vira at the reception, who left a lasting impression with her welcoming nature and helpful demeanor. The staff's genuine kindness and eagerness to assist shine through, making every guest feel valued and well cared for. Whether it is the restaurant team or the reception desk, the hotel's staff collectively creates a friendly and inviting atmosphere that enhances the overall experience of the stay.

Parking
Hotel General Old Town Prague offers several parking options that cater to its guests’ needs, including private parking on site and public parking nearby. While parking on the premises is available for an additional fee, it is considered relatively reasonable for the area. The parking facilities are noted for their security, although accessing them can be challenging due to a notably narrow entrance and tight spaces that require careful maneuvering. Despite these challenges, guests have found the staff to be very supportive and helpful in guiding vehicles into the parking areas. This assistance from the hotel staff is particularly valued by visitors. The internal garage, although rare in the city, provides a convenient option for those driving into Prague, even if the hotel is located slightly outside the old town center, with accessible transportation nearby.

5 Star
Hotel General Old Town Prague has garnered mixed reviews regarding its five-star rating, with some guests feeling it falls short of luxury expectations. While certain phrases suggest that the hotel's ambiance and facilities align with a five-star experience—highlighting luxurious surroundings and friendly staff—other comments point to discrepancies in amenities and service levels. The absence of a restaurant and criticisms about the quality of breakfast indicate areas where the hotel might not meet typical five-star standards. Despite the convenient facilities, such as parking (albeit at an additional cost), some guests were disappointed not to find the hotel situated in the scenic Old Town area, as suggested by its name. Overall, guests often describe the establishment as solid and recommendable, but with varying opinions on whether it truly embodies the essence of a five-star hotel.


No, Hotel General Old Town Prague doesn't have any pool.

Yes, a spa is available at Hotel General Old Town Prague.

No, Hotel General Old Town Prague doesn't allow dogs.

Yes, parking facilities are available at Hotel General Old Town Prague.

No, Hotel General Old Town Prague doesn't have a gym.

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