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Summary of reviewsHotel Madrigal receives overwhelmingly positive reviews with guests frequently praising its excellent location, which is strategically situated near the UTM and close to various shops and dining options. This central yet peaceful setting contributes to a practical and comfortable stay, aided by a 24-hour reception and a friendly, professional staff.
The breakfast offerings at the hotel are highly commended with a delicious and varied menu that includes local delicacies, providing a satisfying start to the day. Guests appreciate the attentive breakfast service and flexibility for early departures, despite minor issues with the breakfast room's cleanliness.
Rooms at Hotel Madrigal are consistently noted for their comfort and cleanliness with cozy, well-organized spaces that include essential amenities such as air conditioning and entertainment options. Spotless bathrooms and the availability of hot water further enhance guest satisfaction. While some reviews mention small room size and occasional issues like ants, the overall experience remains positive.
Cleanliness throughout the hotel is a standout feature with guests applauding the well-maintained facilities and inviting atmosphere. However, there are suggestions for updating outdated furniture and addressing mold on walls to further improve guest comfort.
The hotel staff earn high praise for their friendliness, professionalism and attentiveness, providing excellent hospitality and accommodating various guest requests. This is complemented by the hotel's pet-friendly policy and favorable quality-price ratio, making it a highly recommended choice.
Free Wi-Fi at the hotel is generally reliable, although some guests note the need for improved connectivity in certain rooms. Parking, however, is mentioned as an area for improvement with the external lot being somewhat inconvenient for guests.
Hotel Madrigal is particularly family-friendly, offering a welcoming atmosphere and policies that cater to guests with young children. The overall positive experience leads many families to plan return visits, assured by the excellent service and attention provided.
In summary, Hotel Madrigal offers a comfortable, clean and conveniently located stay with exceptional staff service and a satisfying breakfast, making it a popular choice among guests despite minor areas for improvement.
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