4-Star HotelSummary of reviews related to the '4 Star' categoryThe Grand Hotel Portoroz 4* superior – Terme & Wellness LifeClass presents a mixed picture in guest reviews regarding its four-star rating, facilities and services. Many guests acknowledge the hotel's adherence to specific hygiene and quality service standards, appreciating the overall quality expected from a four-star establishment. The cleanliness and certain facilities are seen as up-to-par with some visitors highlighting the hotel as deserving of its four stars and describing it as an amazing or true four-star hotel. The ambiance and some of the services are noted to meet the four-star expectations.
However, there are several areas where the experience falls short. Issues such as dust in the rooms, outdated facilities and inadequate maintenance of certain areas like the carpets and bathrooms contribute to a less favorable view. The inconsistent quality of services and facilities is often mentioned with some aspects failing to match the four-star standards, notably the breakfast quality and general service. Several guests noted the absence of amenities one would expect from a four-star superior thermal and wellness hotel, such as a fully equipped wellness area and 24-hour reception.
Furthermore, many felt that the hotel did not justify its four-star rating due to these shortcomings with some suggesting it is more suitable for less demanding clients. The food quality, lack of fresh juice and poor bread selection were also points of contention. The additional costs for wellness services and the perceived high prices relative to the condition of the rooms exacerbated this sentiment.
Overall, while the hotel offers decent accommodation and some four-star features, there are significant areas for improvement, particularly in maintaining the physical state of the premises and enhancing the quality and consistency of provided services.
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