Remisens Hotel LUCIJA
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Summary of reviewsRemisens Hotel LUCIJA stands out primarily for its exceptional location in Portorož, conveniently set by the beach and close to shops, restaurants and public transit. This central position allows visitors to explore the city and neighboring areas such as Piran with ease, making it an ideal spot for beach lovers and those who enjoy evening coastal strolls.
The food offerings at the hotel receive mixed reviews with breakfast generally enjoying praise for its variety and the friendly staff, despite some guests finding it monotonous and lacking in quality. Dinner, on the other hand, often disappoints due to repetitive meals, poor food quality and the inconvenience of having to dine at the neighboring Metropol Hotel.
The rooms offer spacious and comfortable accommodations with modern appeal and are particularly appreciated for their family-friendly sizes and balconies. However, issues with inconsistent cleaning services, noisy air conditioning and the need for room renovations are noted.
Cleanliness across the hotel also receives mixed feedback. While many guests commend the friendly and competent cleaning staff for maintaining a tidy environment, some point out lapses in room cleanliness and maintenance of shared facilities.
The staff at Remisens Hotel LUCIJA are generally described as friendly, helpful and accommodating. Specific staff members earn praise for their kindness and efficiency, though there are occasional complaints about communication issues and unprofessional conduct from some team members.
The Wi-Fi service is another area mentioned with variability, offering strong connectivity in common areas but inconsistent performance in guest rooms.
The pool facilities offer a largely positive experience, especially the outdoor pool with its scenic seaside location and clean, spacious layout. The indoor pool, although seawater-based with wellness options, is noted for needing renovation.
Proximity to the beach is a major highlight, providing an easy, short walk to a well-maintained, albeit concrete, beach area. Some minor inconveniences include the additional costs for amenities like sunbeds and umbrellas.
Parking is noted as a concern due to the lack of an onsite lot and the high costs associated with nearby garages and street parking.
Overall, Remisens Hotel LUCIJA is specifically recommended for its excellent location, family-friendly rooms and commendable staff service, despite needing improvements in food quality, room maintenance and parking arrangements.
Categories
The food offerings at the hotel receive mixed reviews with breakfast generally enjoying praise for its variety and the friendly staff, despite some guests finding it monotonous and lacking in quality. Dinner, on the other hand, often disappoints due to repetitive meals, poor food quality and the inconvenience of having to dine at the neighboring Metropol Hotel.
The rooms offer spacious and comfortable accommodations with modern appeal and are particularly appreciated for their family-friendly sizes and balconies. However, issues with inconsistent cleaning services, noisy air conditioning and the need for room renovations are noted.
Cleanliness across the hotel also receives mixed feedback. While many guests commend the friendly and competent cleaning staff for maintaining a tidy environment, some point out lapses in room cleanliness and maintenance of shared facilities.
The staff at Remisens Hotel LUCIJA are generally described as friendly, helpful and accommodating. Specific staff members earn praise for their kindness and efficiency, though there are occasional complaints about communication issues and unprofessional conduct from some team members.
The Wi-Fi service is another area mentioned with variability, offering strong connectivity in common areas but inconsistent performance in guest rooms.
The pool facilities offer a largely positive experience, especially the outdoor pool with its scenic seaside location and clean, spacious layout. The indoor pool, although seawater-based with wellness options, is noted for needing renovation.
Proximity to the beach is a major highlight, providing an easy, short walk to a well-maintained, albeit concrete, beach area. Some minor inconveniences include the additional costs for amenities like sunbeds and umbrellas.
Parking is noted as a concern due to the lack of an onsite lot and the high costs associated with nearby garages and street parking.
Overall, Remisens Hotel LUCIJA is specifically recommended for its excellent location, family-friendly rooms and commendable staff service, despite needing improvements in food quality, room maintenance and parking arrangements.
Hotel near The Beach
Located in Portorož, Remisens Hotel Lucija is within walking distance of the beach. It provides a comfortable base for beachgoers, complemented by the hotel's amenities and dining options.
Family Friendly Hotel
This hotel is explicitly family-friendly and features an indoor pool area with heated seawater, including a children's pool. It offers an entertainment program for all ages and provides comfortable family rooms near the beach and promenade.
Dog Friendly Hotel
The Remisens Hotel Lucija is a pet-friendly option with an indoor pool, making it suitable for guests who want to enjoy a swim with their dogs. It ensures that pets feel at home.
Hotel with Swimming Pool
The hotel features both indoor and outdoor pools. The indoor pool has seawater and wellness options such as saunas. The outdoor pool is often highlighted for its scenic location by the sea and spacious layout.
Indoor Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Offers proximity to the Portorož promenade and a multi-purpose room suitable for small meetings or gatherings. Provides essential amenities for a comfortable business stay.
Hotel with Parking
This hotel is listed as having parking in Portorož.
Accessible Hotel
This hotel is fully accessible to physically impaired guests and offers fully adapted rooms with accessible balconies. Regular rooms are also wide enough for wheelchair use, and an accessible bathroom is available in the hall. Wheelchair-accessible parking is provided.
3-Star Hotel
This family-friendly hotel is located near Portoroz Beach and Casino Riviera. It offers air-conditioned rooms with modern bathrooms and complimentary wireless internet access is available throughout the premises. It also features a seasonal outdoor pool, a terrace, and a garden.
Hotel with Outdoor Pool
This hotel provides access to outdoor pools, including a seasonal outdoor pool and a children's pool, catering to both adults and families.
Hotel with Pool Lap Lanes
Offers a swimming pool for guests, providing a convenient option for lap swimming. Its location in Portorož makes it a good base for combining swimming with coastal activities.
Hotel with Indoor Pool
This hotel features an indoor pool area with heated seawater, which includes a children's pool and a sauna center. Guests also have access to a large saltwater pool complex nearby.
Hotel with Tennis Courts
Guest Reviews
Remisens Hotel Lucija in Portorož boasts an exceptional location that guests repeatedly praise. The hotel is set right by the beach and offers immediate access to the seaside promenade, making it a perfect spot for beach lovers. Its central position allows guests to effortlessly explore the city with everything from shops and restaurants to bars and public transit being within walking distance. The proximity to the bustling areas of Portorož and the charming town of Piran, also reachable on foot, adds to the convenience. A short distance from essential stores and entertainment spots, the location is both practical and pleasant. For those who love evening strolls along the coast, the hotel's location is ideal. The beautiful views and tranquil atmosphere enhance the stay, especially with the quiet neighborhoods ensuring restful nights. Additionally, the presence of nearby public parking and bus stops simplifies transportation. Overall, the advantageous position of Remisens Hotel Lucija renders it a great choice for visitors seeking both relaxation and accessibility in Portorož.
Breakfast at Remisens Hotel LUCIJA garners mixed reactions from guests. On the positive side, many appreciate the wide selection, the plentiful and abundant offerings and the diverse range of both sweet and savory options. The breakfast is often described as very good or excellent with some guests highlighting the fresh fruits, the good coffee and the self-service setup. The staff also receive praise for their friendliness, contributing to a generally satisfactory experience for some visitors.
However, there are notable criticisms. Several guests find the breakfast monotonous with the same items served every day, leading to a lack of variety. Issues with quality are also mentioned with some describing the food as tasteless or of inferior quality. Coffee, in particular, frequently receives negative reviews. Other drawbacks include poor organization, slow restocking of items and occasional problems with cleanliness and rude staff.
Overall, while some find the breakfast experience satisfying and up to standard, others feel improvements are needed in both diversity and quality to meet their expectations fully.
The dinner experience at Remisens Hotel LUCIJA received mixed reviews from guests. On the positive side, some visitors praised the international cuisine, noting that both breakfast and dinner offered a good variety and were generally delicious. A few pointed out that the self-service buffet included a diverse selection with ample amounts of food and desserts were particularly appreciated.
However, many guests expressed significant dissatisfaction with the dinner options. Common complaints included the repetitive nature of the meals with the same dishes being served nightly. The quality of the food was frequently described as poor and not up to the standard expected from the hotel with several reviews mentioning that it consisted of ready-made or frozen products that were often cold or lukewarm. The lack of variety in the menu left many feeling that the dinner selection was minimal and monotonous, leading to some guests going hungry or opting to cancel their dinner plans.
Additionally, the logistics of having to dine at a neighboring hotel, the Metropol, also drew criticism. Guests found it inconvenient, particularly during inclement weather and some noted this arrangement was not communicated in advance. The limited seating and long waits further marred the dining experience with the overall ambiance and organization being insufficient.
While a minority of reviews had positive remarks, the overarching sentiment was one of disappointment, suggesting that significant improvements are needed in both variety and quality to meet expectations.
The guest feedback on the rooms of Remisens Hotel LUCIJA offers a mixed bag of experiences. On a positive note, many reviewers highlighted the spaciousness and comfort of the rooms, noting their modern appeal and cleanliness. Several family-sized rooms and those with balconies were particularly appreciated for their size and pleasant views. Fresh towels were provided regularly and guests often found the air conditioning effective, although there were some instances where it didn't work optimally.
However, there were also significant areas of concern. Numerous reviews indicated inconsistent cleaning services with some rooms not being cleaned upon arrival or during the stay unless specifically requested. Issues such as dirty bathrooms, mold in the showers and broken fixtures like bed covers and shower hoses were raised. The lack of refrigerators in rooms was a common complaint, as was the age and wear of the room facilities.
Noise levels, especially from air conditioning units and external sources, detracted from the stay for some guests and the beds received mixed reviews with some finding them uncomfortable. There were also specific mentions of rooms needing renovation and updates to modernize them and improve overall maintenance.
In summary, while the hotel offers spacious and generally comfortable accommodation, the consistency of room cleanliness and maintenance are key areas needing attention to enhance the guest experience.
Guests at Remisens Hotel LUCIJA had mixed experiences with the beds. Some found the beds to be comfortable with several reviewers mentioning they had a good night's sleep. Words like "comfortable" and "very comfortable" were used frequently, suggesting that the hotel does offer beds that can meet the expectations of some of its guests.
However, a significant number of reviews pointed out issues with bed quality and comfort. Many guests noted that the beds were too soft, uncomfortable or wrinkled upon arrival. There were observations of worn-out mattresses, broken beds and pillows that were either too soft or too flat, leading to a restless sleep for some. The practice of merging two single beds to form a double bed was often criticized for being uncomfortable.
Frequent comments were made about the cleanliness and maintenance of the beds. Some guests reported that the bed linens were clean, but there were several complaints about beds not being made regularly and linen changes only happening upon request or after several days.
Additional beds, often provided for children, were particularly problematic. There were mentions of extra beds being hard, squeaky or even collapsing. Some guests also noted that these beds appeared to be merely mattresses placed on the floor, which was far from ideal.
The overall sentiment suggests that while some beds met the guests' standards of comfort, many encountered issues that detracted from their stay. Improvements in bed quality, maintenance and housekeeping would likely enhance the guest experience.
Remisens Hotel LUCIJA has garnered a mixed set of reviews when it comes to cleanliness. Positive feedback frequently mentions the hotel's overall cleanliness and speaks highly of the cleaning staff's friendly and competent service. Guests often describe their rooms as clean, tidy and even comparable to a four-star hotel. Multiple reviews highlight the hotel's well-maintained outdoor pool and the daily changing of towels, contributing to a generally favorable impression of hygiene.
Despite these endorsements, several criticisms about cleanliness persist. Issues such as minimal room cleaning, dirty bathrooms and unclean shared facilities are recurrent themes. Some guests pointed out mold in the shower, dirty toilets and incomplete removal of trash from previous tenants. There are also mentions of specific cleanliness lapses like unclean breakfast plates, crumbs left on tables and insufficiently washed cutlery.
Additionally, while the housekeeping staff earn praise for their professional demeanor, there's notable inconsistency in their cleaning routines. Instances of rooms not being cleaned upon arrival, inconsistent towel exchanges and rooms left unattended for multiple days add to the dissenting opinions.
Overall, while many guests find the hotel clean and commend the efforts of the cleaning staff, there's room for improvement in maintaining consistent and thorough cleanliness throughout the property.
Guest reviews for the staff at Remisens Hotel LUCIJA offer a mixed but generally positive picture. Many reviews praise the hotel's reception and service as friendly, competent and efficient. Words like very friendly, helpful and accommodating frequently describe the staff with specific mentions of individuals such as Milena and Flora for their kindness and helpfulness. Visitors appreciate the staff's readiness to assist with various requests and their courteous demeanor. The younger staff especially are noted for speaking excellent English, which enhanced the guest experience.
However, not all reviews are glowing. Some guests report issues with staff being overwhelmed, slow and at times unfriendly. Instances of staff not speaking specific languages like Slovenian or German were mentioned, leading to communication barriers. The reception team faced criticism for inefficiency and unprofessional conduct. Some reviews describe a lack of personal touch and motivation among certain staff members, particularly in the breakfast room, where they were perceived as rude and unorganized.
In summary, while the majority of guests encountered friendly and helpful staff, there are consistent remarks about communication issues and occasional lapses in professionalism, suggesting a need for better training and support for the team.
Remisens Hotel LUCIJA offers varying experiences with its Wi-Fi service. Some guests report excellent connectivity, particularly in common areas such as the lobby. However, many reviews indicate inconsistent Wi-Fi performance within the rooms with numerous complaints about an unstable or weak signal. The Wi-Fi can be unpredictable with some guests experiencing frequent disconnections and slow response times when addressing these issues. For those needing reliable internet throughout their stay, these varying speeds can be a drawback. While there are positive mentions of good and free Wi-Fi, it appears that the quality and reliability of the service can depend significantly on where one is located within the hotel.
The pool facilities at Remisens Hotel LUCIJA offer a range of experiences for guests. The hotel features both indoor and outdoor pools with the indoor pool being praised for its seawater and wellness options such as saunas. However, the indoor pool is often noted as outdated and in need of renovation with many guests pointing out chipped and worn out tiles, non-working massages and a lack of proper maintenance.
The outdoor pool, on the other hand, is often highlighted for its scenic location by the sea and spacious layout. Guests appreciate the large size of the pool, the availability of free loungers and the overall cleanliness of the area. There's a children's pool as well, though it occasionally draws criticism for needing more frequent cleaning.
Some issues were pointed out regarding the pool's operating hours, temperature and associated services. The pools can be cold and are not always available, particularly during off-peak seasons and some services such as sunbed rentals come at an additional cost.
Despite these drawbacks, many guests find the pool area to be the highlight of their stay with plenty of space for relaxation and sunbathing in a beautiful setting by the water. The accessibility and proximity of these pools to the hotel are also noted as a convenience. Overall, the pool facilities offer a mixed but largely positive experience for guests seeking relaxation and leisure during their stay.
Remisens Hotel LUCIJA boasts an enviable location with the beach just a short walk away, usually within minutes. Guests repeatedly highlight the convenience and ease of access to the beach, making it a great spot for sun-seekers and those who enjoy coastal promenades.
The proximity to both the sea and the public pool is a standout feature with some guests specifically mentioning the ease of reaching these amenities. The beach itself is characterized as well-maintained, offering a pleasant environment for relaxation. However, it should be noted that the beach primarily consists of concrete areas rather than sandy expanses, which might not meet everyone's expectations.
The hotel's surrounding area is described as quieter yet central, providing a nice balance between tranquility and accessibility to nearby attractions like Portorož. While there are additional costs for sunbeds and umbrellas, the hotel's location offsets any minor inconveniences with the beach's close proximity enhancing overall guest satisfaction.
There are a few critiques to consider, such as the lack of big beach towels and showers on the beach and limited space for spreading out towels. Despite these minor drawbacks, the general consensus points to an excellent beachside experience enhanced by the hotel's strategic location.
At Remisens Hotel LUCIJA, parking is consistently noted as an aspect that requires thought and planning for potential guests. The hotel does not have its own parking lot, which means visitors must rely on nearby garages or street parking. Although central and conveniently located, the lack of an affordable parking solution can be disappointing.
Parking in the adjacent garages costs about €20 per day, a fee that guests often find steep. Street parking is another option, though with daily rates around €15-16, it is not much cheaper. Some guests felt misled by the promise of free parking on booking websites, only to discover various expensive options upon arrival. The parking system can also be cumbersome with reports of tight spots and the necessity of additional fees up to €25 for parking cards.
While the breakfast is praised as good and the rooms are described as clean, the absence of inclusive parking makes a stay at the hotel potentially more costly than anticipated. For those planning to bring a car, it is useful to budget for these additional expenses and consider alternative parking arrangements. Despite the parking situation, the hotel’s central location means everything one might need is within walking distance.
Remisens Hotel LUCIJA positions itself as an excellent option for families with multiple reviews highlighting its family-friendly environment. The spacious family rooms and amenities such as indoor pools with seawater make it a suitable choice for a family vacation. The hotel offers a variety of options to accommodate families of different sizes and many guests reported enjoying their stay and the kid-friendly atmosphere.
The location is convenient, being near a small sandy beach and close to shopping streets, making it ideal for family outings. Despite some limitations like the lack of a Kids Club this year, limited food options for children and occasional long waiting times for family dining, the hotel staff often made efforts to enhance the children's experience, such as providing coloring books and crayons.
However, there are a few drawbacks. High parking fees and the absence of refrigerators in rooms pose challenges for families, especially those with young children. Moreover, some maintenance issues were noted, like the cleanliness of rooms and the usability of extra beds.
In summary, while some amenities and services could be improved to better meet the needs of families, Remisens Hotel LUCIJA offers a generally pleasant and accommodating environment for family vacations. The hotel’s location, facilities and family-centered approach make it a viable option for those traveling with children.
The Remisens Hotel LUCIJA is a standard establishment that aligns well with the typical expectations of a three-star hotel. It offers a very good price point, making it an affordable option for travelers on a budget. The hotel benefits from a very good location and provides an overall comfort level that matches its three-star rating. While the amenities are average and the hygiene levels are adequate, the service is slightly above the standard for a hotel of this category.
However, some reviews indicate that the price might be considered high for a three-star hotel and certain facilities such as a refrigerator are missing, which some guests expected. The overall experience and service don't match the expectations for a higher star rating, but it's noted that the three-star rating is justified.
Despite some criticisms regarding staff professionalism and the value for money, especially in terms of meal quality at a nearby five-star hotel, the Remisens Hotel LUCIJA is seen as a good value option in Portoroz when considering the lower price compared to more high-end hotels. It's a practical choice for those looking for basic, budget-friendly accommodations.
Remisens Hotel LUCIJA is generally considered fine for business travelers, offering an environment that is overall comfortable and suited for business stays. The hotel is equipped with a business center hosting decent facilities, making it convenient for business trips and conferences. Guests have noted that the rooms are suitable for single business travelers, providing a comfortable space for their needs.
Additionally, the price-performance ratio is often highlighted as great with adequate quality for what is paid. While some suggest that the staff could be more business-oriented and the Wi-Fi might need improvement for business use, the hotel remains a reasonable choice for those traveling for work. As a business-friendly destination, it meets the basic requirements for a productive stay.
Remisens Hotel LUCIJA largely accommodates guests with disabilities with various accessible features. The hotel offers wheelchair-friendly facilities, including adapted rooms with appropriate sanitary accommodations and wheelchair equipment. The pool is accessible and there are specific parking spots for disabled guests. The overall accessibility of the hotel has been positively noted with suitable routes available throughout the premises. Additionally, the hotel provides evening activities designed for accessibility guests, enhancing the overall stay experience for those with special needs.
However, there are some areas that need improvement. Guests mentioned the lack of accessible sandy beaches nearby and some limitations regarding general accessibility options. Notably, the hotel lacks elevators and ramps, which could pose challenges for some guests and there were specific issues with paying for parking in the garage.
While the hotel is conveniently located for wheelchair users and offers key accessible features, attention to certain accessibility details could further enhance the experience for guests with disabilities.
The outdoor pool at Remisens Hotel Lucija has garnered mixed reviews from guests. Positively, many guests appreciated the spacious and clean pool, noting that it offers stunning views of the sea. Sunbeds and umbrellas are frequently mentioned as being available, adding to the convenience and comfort of the experience. The pool's saltwater feature and proximity to the beach are also highlighted as favorable aspects. Several reviewers mentioned that the pool is large enough to accommodate many guests, ensuring that there are always sunbeds available.
However, there were notable mentions of the pool not being in operation during some stays, which disappointed guests. The outdoor pool area was described as well-maintained and suitable for swimming, yet some felt it was too small or lacking in variety. Access to private pool areas at nearby Hotel Metropol was another point of interest, often praised for its exclusivity and added amenities. Families with children found the pool area satisfactory, even when they generally preferred indoor options.
Overall, while the outdoor pool's scenic location and cleanliness earn high marks, occasional operational issues and size limitations were noted.
Remisens Hotel LUCIJA has garnered positive remarks for its pet-friendly policies and amenities, making it a popular choice for travelers with dogs. Guests have noted that the hotel is very welcoming of pets, highlighting its dog-friendly location and overall environment. Many were pleased with the hotel's numerous dog-friendly amenities and the easy integration of their pets into the vacation experience.
Pets are allowed at the hotel, although there are some specific areas where dogs are not permitted, such as the lobby. Generally, dogs are welcome in the guest rooms and selected parts of the property, ensuring a comfortable stay for pet owners without significant restrictions.
One criticism mentioned is the surcharge for dogs, which some guests found to be on the higher side with a fee of 20 euros per day per dog. Despite the additional cost, many appreciated how pets are treated as part of the family, contributing to an enjoyable and inclusive family vacation experience.
Overall, Remisens Hotel LUCIJA caters well to guests traveling with pets, ensuring both pets and their owners feel comfortable and accommodated.
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Location
Breakfast
However, there are notable criticisms. Several guests find the breakfast monotonous with the same items served every day, leading to a lack of variety. Issues with quality are also mentioned with some describing the food as tasteless or of inferior quality. Coffee, in particular, frequently receives negative reviews. Other drawbacks include poor organization, slow restocking of items and occasional problems with cleanliness and rude staff.
Overall, while some find the breakfast experience satisfying and up to standard, others feel improvements are needed in both diversity and quality to meet their expectations fully.
Dinner
However, many guests expressed significant dissatisfaction with the dinner options. Common complaints included the repetitive nature of the meals with the same dishes being served nightly. The quality of the food was frequently described as poor and not up to the standard expected from the hotel with several reviews mentioning that it consisted of ready-made or frozen products that were often cold or lukewarm. The lack of variety in the menu left many feeling that the dinner selection was minimal and monotonous, leading to some guests going hungry or opting to cancel their dinner plans.
Additionally, the logistics of having to dine at a neighboring hotel, the Metropol, also drew criticism. Guests found it inconvenient, particularly during inclement weather and some noted this arrangement was not communicated in advance. The limited seating and long waits further marred the dining experience with the overall ambiance and organization being insufficient.
While a minority of reviews had positive remarks, the overarching sentiment was one of disappointment, suggesting that significant improvements are needed in both variety and quality to meet expectations.
Rooms
However, there were also significant areas of concern. Numerous reviews indicated inconsistent cleaning services with some rooms not being cleaned upon arrival or during the stay unless specifically requested. Issues such as dirty bathrooms, mold in the showers and broken fixtures like bed covers and shower hoses were raised. The lack of refrigerators in rooms was a common complaint, as was the age and wear of the room facilities.
Noise levels, especially from air conditioning units and external sources, detracted from the stay for some guests and the beds received mixed reviews with some finding them uncomfortable. There were also specific mentions of rooms needing renovation and updates to modernize them and improve overall maintenance.
In summary, while the hotel offers spacious and generally comfortable accommodation, the consistency of room cleanliness and maintenance are key areas needing attention to enhance the guest experience.
Beds
However, a significant number of reviews pointed out issues with bed quality and comfort. Many guests noted that the beds were too soft, uncomfortable or wrinkled upon arrival. There were observations of worn-out mattresses, broken beds and pillows that were either too soft or too flat, leading to a restless sleep for some. The practice of merging two single beds to form a double bed was often criticized for being uncomfortable.
Frequent comments were made about the cleanliness and maintenance of the beds. Some guests reported that the bed linens were clean, but there were several complaints about beds not being made regularly and linen changes only happening upon request or after several days.
Additional beds, often provided for children, were particularly problematic. There were mentions of extra beds being hard, squeaky or even collapsing. Some guests also noted that these beds appeared to be merely mattresses placed on the floor, which was far from ideal.
The overall sentiment suggests that while some beds met the guests' standards of comfort, many encountered issues that detracted from their stay. Improvements in bed quality, maintenance and housekeeping would likely enhance the guest experience.
Cleanliness
Despite these endorsements, several criticisms about cleanliness persist. Issues such as minimal room cleaning, dirty bathrooms and unclean shared facilities are recurrent themes. Some guests pointed out mold in the shower, dirty toilets and incomplete removal of trash from previous tenants. There are also mentions of specific cleanliness lapses like unclean breakfast plates, crumbs left on tables and insufficiently washed cutlery.
Additionally, while the housekeeping staff earn praise for their professional demeanor, there's notable inconsistency in their cleaning routines. Instances of rooms not being cleaned upon arrival, inconsistent towel exchanges and rooms left unattended for multiple days add to the dissenting opinions.
Overall, while many guests find the hotel clean and commend the efforts of the cleaning staff, there's room for improvement in maintaining consistent and thorough cleanliness throughout the property.
Staff
However, not all reviews are glowing. Some guests report issues with staff being overwhelmed, slow and at times unfriendly. Instances of staff not speaking specific languages like Slovenian or German were mentioned, leading to communication barriers. The reception team faced criticism for inefficiency and unprofessional conduct. Some reviews describe a lack of personal touch and motivation among certain staff members, particularly in the breakfast room, where they were perceived as rude and unorganized.
In summary, while the majority of guests encountered friendly and helpful staff, there are consistent remarks about communication issues and occasional lapses in professionalism, suggesting a need for better training and support for the team.
Wi-Fi
Pool
The outdoor pool, on the other hand, is often highlighted for its scenic location by the sea and spacious layout. Guests appreciate the large size of the pool, the availability of free loungers and the overall cleanliness of the area. There's a children's pool as well, though it occasionally draws criticism for needing more frequent cleaning.
Some issues were pointed out regarding the pool's operating hours, temperature and associated services. The pools can be cold and are not always available, particularly during off-peak seasons and some services such as sunbed rentals come at an additional cost.
Despite these drawbacks, many guests find the pool area to be the highlight of their stay with plenty of space for relaxation and sunbathing in a beautiful setting by the water. The accessibility and proximity of these pools to the hotel are also noted as a convenience. Overall, the pool facilities offer a mixed but largely positive experience for guests seeking relaxation and leisure during their stay.
Beach
The proximity to both the sea and the public pool is a standout feature with some guests specifically mentioning the ease of reaching these amenities. The beach itself is characterized as well-maintained, offering a pleasant environment for relaxation. However, it should be noted that the beach primarily consists of concrete areas rather than sandy expanses, which might not meet everyone's expectations.
The hotel's surrounding area is described as quieter yet central, providing a nice balance between tranquility and accessibility to nearby attractions like Portorož. While there are additional costs for sunbeds and umbrellas, the hotel's location offsets any minor inconveniences with the beach's close proximity enhancing overall guest satisfaction.
There are a few critiques to consider, such as the lack of big beach towels and showers on the beach and limited space for spreading out towels. Despite these minor drawbacks, the general consensus points to an excellent beachside experience enhanced by the hotel's strategic location.
Parking
Parking in the adjacent garages costs about €20 per day, a fee that guests often find steep. Street parking is another option, though with daily rates around €15-16, it is not much cheaper. Some guests felt misled by the promise of free parking on booking websites, only to discover various expensive options upon arrival. The parking system can also be cumbersome with reports of tight spots and the necessity of additional fees up to €25 for parking cards.
While the breakfast is praised as good and the rooms are described as clean, the absence of inclusive parking makes a stay at the hotel potentially more costly than anticipated. For those planning to bring a car, it is useful to budget for these additional expenses and consider alternative parking arrangements. Despite the parking situation, the hotel’s central location means everything one might need is within walking distance.
Family
The location is convenient, being near a small sandy beach and close to shopping streets, making it ideal for family outings. Despite some limitations like the lack of a Kids Club this year, limited food options for children and occasional long waiting times for family dining, the hotel staff often made efforts to enhance the children's experience, such as providing coloring books and crayons.
However, there are a few drawbacks. High parking fees and the absence of refrigerators in rooms pose challenges for families, especially those with young children. Moreover, some maintenance issues were noted, like the cleanliness of rooms and the usability of extra beds.
In summary, while some amenities and services could be improved to better meet the needs of families, Remisens Hotel LUCIJA offers a generally pleasant and accommodating environment for family vacations. The hotel’s location, facilities and family-centered approach make it a viable option for those traveling with children.
3 Star
However, some reviews indicate that the price might be considered high for a three-star hotel and certain facilities such as a refrigerator are missing, which some guests expected. The overall experience and service don't match the expectations for a higher star rating, but it's noted that the three-star rating is justified.
Despite some criticisms regarding staff professionalism and the value for money, especially in terms of meal quality at a nearby five-star hotel, the Remisens Hotel LUCIJA is seen as a good value option in Portoroz when considering the lower price compared to more high-end hotels. It's a practical choice for those looking for basic, budget-friendly accommodations.
Business
Additionally, the price-performance ratio is often highlighted as great with adequate quality for what is paid. While some suggest that the staff could be more business-oriented and the Wi-Fi might need improvement for business use, the hotel remains a reasonable choice for those traveling for work. As a business-friendly destination, it meets the basic requirements for a productive stay.
Accessible
However, there are some areas that need improvement. Guests mentioned the lack of accessible sandy beaches nearby and some limitations regarding general accessibility options. Notably, the hotel lacks elevators and ramps, which could pose challenges for some guests and there were specific issues with paying for parking in the garage.
While the hotel is conveniently located for wheelchair users and offers key accessible features, attention to certain accessibility details could further enhance the experience for guests with disabilities.
Outdoor Pool
However, there were notable mentions of the pool not being in operation during some stays, which disappointed guests. The outdoor pool area was described as well-maintained and suitable for swimming, yet some felt it was too small or lacking in variety. Access to private pool areas at nearby Hotel Metropol was another point of interest, often praised for its exclusivity and added amenities. Families with children found the pool area satisfactory, even when they generally preferred indoor options.
Overall, while the outdoor pool's scenic location and cleanliness earn high marks, occasional operational issues and size limitations were noted.
Dog Friendly
Pets are allowed at the hotel, although there are some specific areas where dogs are not permitted, such as the lobby. Generally, dogs are welcome in the guest rooms and selected parts of the property, ensuring a comfortable stay for pet owners without significant restrictions.
One criticism mentioned is the surcharge for dogs, which some guests found to be on the higher side with a fee of 20 euros per day per dog. Despite the additional cost, many appreciated how pets are treated as part of the family, contributing to an enjoyable and inclusive family vacation experience.
Overall, Remisens Hotel LUCIJA caters well to guests traveling with pets, ensuring both pets and their owners feel comfortable and accommodated.
Yes, Remisens Hotel LUCIJA has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Remisens Hotel LUCIJA.
Yes, Remisens Hotel LUCIJA welcomes dogs.
Yes, parking facilities are available at Remisens Hotel LUCIJA.
No, Remisens Hotel LUCIJA doesn't have a gym.
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