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Summary of reviewsThe ibis Porto Alegre Moinhos de Vento, situated in the tranquil and accessible Moinhos de Vento neighborhood, is frequently praised for its strategic location. Guests appreciate the peaceful ambiance, minimal traffic and the convenience of nearby restaurants, bars, cafes, shopping malls and parks.
Customer service at the hotel receives high marks with guests noting the efficient and friendly staff who contribute to a positive experience. Cleanliness is another strong point with many guests highlighting the immaculate rooms, comfortable beds and pleasant ambiance. The breakfast service, generally noted for its variety and quality, includes options catering to dietary restrictions, though some improvement areas like better organization and more variety were suggested. Conversely, the dinner service was less well-received with criticisms centered on limited options and subpar quality.
Feedback on room accommodations is mixed. Guests appreciate the cleanliness, modern renovations and functional space, but frequently mention the small size and maintenance issues. The inconsistent cleaning schedule and occasional noise disturbances detract from the experience for some.
Despite some criticisms, the hotel staff's friendliness and helpfulness significantly contribute to a pleasant stay. Guests commend the service provided by individuals at the front desk and housekeeping, highlighting their dedication and positive interactions. However, occasional lapses in service and professionalism are noted.
Wi-Fi service at the hotel receives mixed reviews with some guests finding the internet reliable and fast, while others report connectivity issues. Family travelers find the hotel welcoming, although it lacks family room options. The beds generally offer comfort, though there are varying opinions on their quality with some guests experiencing discomfort.
As a three-star establishment, the ibis Porto Alegre Moinhos de Vento delivers a good value-for-money experience, meeting basic expectations effectively despite some areas for improvement. Business travelers find the hotel practical with an efficient check-in process and a convenient location for conducting business.
Overall, the ibis Porto Alegre Moinhos de Vento combines convenience, comfort and strategic location, making it a reliable choice for travelers to Porto Alegre. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel implements sustainable practices such as recycling, using LED light bulbs, and providing eco-friendly cleaning products and toiletries.
Dog Friendly Hotel
This hotel is a pet-friendly establishment, ensuring a comfortable stay for guests with dogs. It offers essential services and amenities for pets.
Business Hotel
Ibis Porto Alegre Moinhos de Vento is located in a lively setting. It is suitable for travelers looking for affordable and cozy accommodations.
Accessible Hotel
This 3-star hotel in the Moinhos de Vento district provides wheelchair access and rooms/facilities for disabled guests.
Family Friendly Hotel
3-Star Hotel
Room Types
Standard Double RoomFeaturing free toiletries, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The triple room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Standard Double Room with Child BedFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room features a flat-screen TV with streaming services, soundproof walls, a minibar and a wardrobe. The unit has 2 beds.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a minibar and a wardrobe. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
The Ibis Porto Alegre Moinhos de Vento boasts an advantageous location in the Moinhos de Vento neighborhood, often highlighted for its tranquility, safety and accessibility. The area surrounding the hotel is teeming with excellent restaurants, bars, cafes, shopping malls and pharmacies, ensuring convenience for guests. Notable landmarks such as the Moinhos dos Ventos Park and various local attractions are within close proximity.
Visitors frequently commend the hotel for its peaceful yet central location, making it easy to explore Porto Alegre. The neighborhood itself is described as beautiful and well-wooded with minimal traffic, adding to the serene ambiance.
Guests appreciate the excellent customer service and efficient staff at Ibis Porto Alegre Moinhos de Vento. Reviews often mention cleanliness, comfortable rooms and good breakfast options, which include gluten-free choices.
Overall, the hotel is praised for its strategic location, combining convenience, comfort and accessibility for a pleasurable stay in Porto Alegre.
Breakfast
A review of the breakfast offerings at ibis Porto Alegre Moinhos de Vento hotel reveals a mix of opinions with a lean towards positive feedback. Guests generally find the breakfast to be very good with excellent and sensational descriptors used frequently. The variety of food is highlighted, catering to various dietary restrictions and offering plenty of options, making it satisfactory for most visitors. Reviews mention that the breakfast is tasty and the coffee machine exceptional, adding to the positive experience.
However, there are some criticisms. A few guests note that the breakfast could be more varied, particularly in terms of bread, butter and healthier options. Some found the price of breakfast to be on the expensive side and suggested that it should be included in the room rate. Issues with organization, slow refills and crowded conditions were also mentioned, pointing to periods of chaotic service which affected the overall experience. Despite these drawbacks, the staff's helpfulness and high spirits seemed to mitigate some of the negative aspects, resulting in a largely favorable impression of the hotel's breakfast service.
Overall, while some improvement areas are noted, the breakfast at ibis Porto Alegre Moinhos de Vento seems to meet and sometimes exceed guests' expectations, making it a noteworthy part of the stay at this well-located and comfortable hotel.
Dinner
The dining experience at ibis Porto Alegre Moinhos de Vento has received largely negative feedback from guests. The restaurant's dinner menu appears to lack variety with the only consistently edible option being the burger. Guests have noted that the food tends to be poorly prepared, overly fatty and of low quality. Many have mentioned that the hotel does not provide enough staff to adequately serve dinner, leading to subpar service. Additionally, there are limited options available, sometimes just chicken soup or basic late-night snacks, which are costly. Given these issues, guests often find themselves needing to make alternative dinner arrangements outside of the hotel. Overall, while ibis Porto Alegre Moinhos de Vento might cater to other aspects of guest experiences, its dinner offerings seem to fall short of expectations.
Rooms
'ibis Porto Alegre Moinhos de Vento' offers a mixed bag when it comes to its room accommodations, highlighted by both positive and negative feedback from guests. On the upside, the hotel is praised for its clean rooms and comfortable beds. Many guests found the rooms to be functional with modern renovations and a good location adding to its appeal. Several reviews also noted the spacious bathroom and pleasant room views.
However, the size of the rooms emerged as a consistent issue with many guests describing them as very small, cramped and not ideal for more than two people. The thin drywall walls led to poor sound insulation, causing some disturbances. Additionally, there were concerns about room maintenance, including peeling walls, broken items, poor ventilation and a musty or unpleasant smell. Cleaning frequency was another point of contention with rooms being cleaned only every two days and reports of dirty or stained curtains and floors.
While the rooms may match the photos and appear well-kept at first glance, there are mentions of outdated installations and non-functional aspects like broken hairdryers and clogged drains. Despite the reasonable comfort and cleanliness, the lack of amenities such as room service, air conditioning and fully stocked mini-bars detracted from the overall experience for some guests. Moreover, noise issues from exhaust fans and other rooms added to their discomfort.
Overall, while 'ibis Porto Alegre Moinhos de Vento' meets basic expectations with clean and functional rooms, the small size and maintenance issues suggest there is room for improvement.
Beds
The beds at ibis Porto Alegre Moinhos de Vento receive mixed feedback from guests. Many reviewers highlight the comfort of the beds, noting that they are comfortable and clean, which contributes to a good sleep quality. Terms like comfortable, firm and comfortable and super comfortable are frequently used to describe the experience. Some guests even mentioned that the bed was excellent and shaped well for joint problems.
However, there are notable criticisms regarding the comfort of the beds. Several guests found the beds uncomfortable with issues such as heavy comforters, sinking mattresses and hard surfaces being mentioned. Some describe the beds and pillows as extremely uncomfortable with references to outdated mattresses and the need for warmer pillows. Cleanliness is generally praised, although there's an occasional mention of beds not being cleaned properly.
In summary, while a substantial number of guests find the beds at ibis Porto Alegre Moinhos de Vento to be comfortable and conducive to a restful sleep, a significant portion of reviewers report discomfort and issues with bedding quality.
Cleanliness
The reviews of ibis Porto Alegre Moinhos de Vento regarding cleanliness show a mixed experience, though there are positive highlights. On the upside, many praised the hotel's cleanliness, describing it as impeccable, very clean and well-maintained. Guests appreciated clean and fragrant sheets, clean rooms and bathrooms and a generally orderly environment. The cleaning and bed comfort were frequently mentioned as satisfactory with rooms routinely checked to maintain standards.
Some guests highlighted the efficiency and friendliness of the staff, noting their assistance in maintaining cleanliness. Additionally, the hotel's location received positive mentions, complementing the cleanliness of its surroundings.
However, there were notable concerns. Several reviews pointed out inconsistent cleaning routines with issues such as dusty curtains, dirty windows and outdated equipment being mentioned. Some guests experienced neglected areas, such as unclean blackout curtains and musty smells, alongside complaints about poorly managed shower cleanliness and room maintenance.
While the hotel's cleanliness generally meets expectations, specific areas could benefit from more attention to detail and consistent upkeep.
Staff
The reviews of ibis Porto Alegre Moinhos de Vento reveal a generally positive sentiment towards the hotel staff, highlighting their proficiency and friendliness. Guests frequently mention receiving excellent service and commend the staff for being helpful, attentive and super friendly. Names like Natalia, Henrique and José stand out for their exceptional service and even the check-in and check-out processes are described as smooth and efficient.
Many guests appreciate the hotel's focus on customer well-being and note the staff's politeness and professionalism. The cleaning crew is particularly praised for being cheerful and accommodating. Multiple reviews emphasize the great customer service throughout the hotel, from reception to general hospitality.
However, not all feedback is glowing. A few reviews highlight issues such as unprofessionalism, rudeness and inadequate attention to complaints. Some guests felt that the front desk staff were inexperienced and there were occasional mentions of a disappointing service from the connected restaurant and lapses in politeness and respect.
Despite these criticisms, the overarching theme is one of high praise for the staff's friendliness and dedication, contributing significantly to a pleasant stay at ibis Porto Alegre Moinhos de Vento.
Wi-Fi
The guest reviews of the 'ibis Porto Alegre Moinhos de Vento' present a mixed experience regarding the hotel's Wi-Fi service. While several guests appreciated the excellent internet quality and high-speed service available in all areas, others reported significant issues such as the signal dropping and poor connectivity in rooms. Some praised it for being strong enough to stream Netflix smoothly, while there were also mentions of Wi-Fi not working at all. Overall, the Wi-Fi performance appears to be inconsistent with both commendations for reliable and fast internet and notable criticisms for its unreliability and connection problems.
Family
Ibis Porto Alegre Moinhos de Vento is recognized as a family-friendly hotel that offers a welcoming and home-like environment ideal for couples and their children. Many guests appreciate the family-oriented nature of the hotel, making their stays enjoyable. However, it's important to note that the hotel does not offer family rooms, which can be a limitation for those requiring more space or a working room with kids. The accommodations typically include two beds suitable for minors, catering to families with two adults and two children. Despite some limitations in terms of room arrangements, the overall sentiment leans positively towards the hotel being a suitable and pleasant option for families.
3 Star
The ibis Porto Alegre Moinhos de Vento delivers on the typical Ibis standard, offering a good value for a three-star establishment. Guests repeatedly mention the excellent cost-benefit ratio, feeling that the basic amenities provided by the Ibis network meet expectations effectively. Despite some criticisms, such as small room sizes, the lack of face towels and an older building showing signs of neglect, many find it suitable for its rating. The hotel is deemed average in terms of cleanliness and overall appearance, yet it consistently attracts repeat visitors who appreciate its dependable three-star service.
Business
Ibis Porto Alegre Moinhos de Vento offers a practical choice for business travelers, boasting a good location for conducting business in the city. The check-in process is handled efficiently, typically taking around thirty minutes. Although some scheduling errors may occur, they are managed effectively. The accommodations, though basic, serve their purpose well for business trips and are maintained for comfort. The hotel's location is both convenient and accessible, adding to its appeal for business visitors. In terms of cost, guests find it to provide good value for money with several reviewers highlighting the reasonable pricing and cost-benefit balance. While the hotel might not entirely align with expectations set by other Ibis hotels, it nonetheless offers reasonable functionality for business travel needs.
No, ibis Porto Alegre Moinhos de Vento doesn't have any pool.
No, a spa isn't available at ibis Porto Alegre Moinhos de Vento.
Yes, ibis Porto Alegre Moinhos de Vento welcomes dogs.
No, parking facilities aren't available at ibis Porto Alegre Moinhos de Vento.
No, ibis Porto Alegre Moinhos de Vento doesn't have a gym.