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Summary of reviewsMaster Express Moinhos de Vento receives consistent praise for its prime location in one of Porto Alegre's most upscale neighborhoods. Guests appreciate the proximity to restaurants, cafes, shops, markets, Moinhos Shopping Center and Moinhos de Vento Park. The hotel's neighborhood is noted for being safe, quiet and residential, offering a calming environment ideal for both leisure and business travelers. Additionally, the area’s accessibility, including nearby parking facilities, is a significant advantage for those traveling by car.
The breakfast experience at the hotel garners mixed reviews; while many guests find it good to excellent with a satisfying selection of items and commendable staff service, others note areas for improvement such as limited variety and issues with replenishment. Guests have also faced inconsistencies in availability and quality, pointing towards a need for better communication and enhancement in the breakfast offerings.
The rooms at Master Express Moinhos de Vento are generally praised for being spacious, comfortable and clean. Guests highlight the effective air conditioning, large mini refrigerators and comfortable bedding. However, the hotel shows signs of age and maintenance issues with some rooms requiring significant renovation such as outdated furniture, insufficient lighting and sound insulation problems. Housekeeping standards vary with occasional complaints about minimal cleaning efforts and musty smells.
Staff performance is largely positive with many guests noting the friendliness, politeness and attentiveness of the employees. Particular staff members receive individual praise, although there are some reports of unsatisfactory experiences with slow or unhelpful reception service and occasional unfriendliness.
The free Wi-Fi service has mixed feedback; while some guests appreciate the complimentary internet, others experience inconsistent connectivity and a cumbersome login process. This suggests a need for system improvements to ensure a seamless and hassle-free experience for all guests.
Parking facilities at the hotel are convenient but not without issues. Guests value the secure, on-site covered parking, although many find the fees expensive and the spaces too narrow, especially for larger vehicles. Furthermore, the garage’s maintenance and signage could be improved to enhance usability.
For families, the hotel offers spacious suites and a convenient location, making it a good option for family trips. There are, however, mixed reactions regarding noise disturbances and room configurations for small children, which can impact the tranquility of the stay.
The hotel's vibrant neighborhood is ideal for exploring local nightlife, though potential noise and safety concerns at night might be a consideration for some guests. The beds at Master Express Moinhos de Vento are generally comfortable, although there are occasional reports of worn-out mattresses and pillow quality issues.
Overall, Master Express Moinhos de Vento offers a practical and functional stay, often viewed as good value for money, particularly for budget or quick visits. While it lacks luxury, it is clean, simple and organized, making it a satisfactory choice for cost-effective accommodation, especially given its excellent location. Show more
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Hotel near Nightlife Spots
Located in Moinhos de Vento, this hotel offers convenient access to the area's upscale bars and restaurants. The neighborhood is known for its sophisticated nightlife, providing a range of options from casual pubs to upscale cocktail bars.
Hotel with Parking
This hotel has private car parking on-site, though parking is paid separately and has limited spots.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Gym
3-Star Hotel
Room Types
Classic Double RoomEquipped with air conditioning, this room contains a seating area, LCD TV with cable channels, minibar, safe and private bathroom. Wi-Fi is free.
Classic 2 Twin bedsThe twin room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This twin room has a safe deposit box, parquet floors and a flat-screen TV. The unit has 2 beds.
Standard ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment has a flat-screen TV, a minibar, a safe deposit box, as well as parquet floors. The unit has 3 beds.
Family RoomThe family room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Master Express Moinhos de Vento consistently receives high praise for its location, largely noted for being strategically placed in one of Porto Alegre's most upscale neighborhoods. The hotel is conveniently close to various amenities including restaurants, cafes, shops and markets, as well as Moinhos Shopping Center and Moinhos de Vento Park. Guests appreciate the easy access to essential services like supermarkets, gyms and even the American Consulate.
The neighborhood is described as safe, quiet and residential, providing a calming atmosphere that is perfect for restful nights. The area’s accessibility for those driving or using ride-sharing apps is also highlighted with nearby parking facilities making it a preferred choice for those traveling by car.
Overall, the combination of excellent location, easy access to public and private transportation, proximity to key areas of interest and a peaceful environment makes Master Express Moinhos de Vento highly recommended for both leisure and business travelers.
Breakfast
Guests at 'Master Express Moinhos de Vento' have varied opinions about the hotel's breakfast. Many found the breakfast to be good, decent or very good, appreciating the inclusion of options like coffee, fruits, bread and cakes. Some even described it as excellent and beyond expectations. The staff's friendliness and attentiveness were also highlighted positively by several reviewers.
However, other guests felt that the breakfast could be improved, citing issues such as limited variety, lack of options for dietary restrictions and occasionally stale or poor-quality food. Several reviews mentioned that the breakfast area could be cramped, noisy or cold and criticized the slow replenishment of food items.
There were also practical concerns about the breakfast service, including its late start time which inconvenienced guests with early commitments. Despite the positive feedback, there is a consensus that enhancing the variety and freshness of breakfast options could significantly improve the overall experience.
Additionally, some guests were disappointed by the complete lack of breakfast during their stay, especially those who had paid for it in advance or were expecting it based on the hotel's description. These guests were sometimes provided a takeaway breakfast kit, which was not well-received or had to venture out to find breakfast elsewhere, highlighting a communication gap between the hotel's advertised services and guest expectations.
Rooms
Nestled in a prime location, 'Master Express Moinhos de Vento' offers a mix of spacious and comfortable rooms that cater well to short-term stays and basic needs. Many guests praise the large, clean and tidy accommodations with highlights including well-functioning air conditioning and spacious mini refrigerators. The rooms often feature comfortable beds and effective showers and some are even large enough to provide ample space for families.
Despite these positives, the hotel’s age and maintenance issues are evident. Several rooms require significant renovation with noticeable wear and tear such as old furniture, broken or damaged items, insufficient lighting and musty smells. Additionally, some rooms suffer from poor sound insulation, making it easy to hear conversations from adjacent rooms. The air conditioning sometimes fails to work and bathrooms can be especially problematic with reports of mold, poor cleanliness and even clogged toilets.
Housekeeping standards also seem inconsistent with occasional complaints about minimal cleaning efforts, leftover products from previous guests and dirty linens. Though the room sizes vary, smaller rooms often feel cramped and lack adequate lighting or ventilation.
If a well-structured and comfortable stay is a priority, it’s advisable to request a well-maintained, recently renovated room. However, this hotel may not meet the expectations of those looking for modern or luxurious accommodations. For those who value space and comfort over aesthetic and modernity, 'Master Express Moinhos de Vento' can still be a viable option.
Beds
Master Express Moinhos de Vento offers a varied experience when it comes to bed comfort. Many guests appreciated the large and comfortable beds with several reviews highlighting the spacious and cozy nature of the bedding. Numerous accounts described the beds as very comfortable and a good number of guests found the mattresses enjoyable, emphasizing the good balance between comfort and support.
However, some visitors reported issues such as worn-out mattresses, beds that made noise and pillows that were not up to par. The complaints varied, from mattresses being too hard or too soft to issues with size with several guests noting that the beds were too small for comfort. Additionally, occasional cleanliness concerns and musty smells from the beddings were mentioned.
Despite these varied experiences, the overall sentiment suggests that the beds at Master Express Moinhos de Vento generally provide a comfortable stay for most guests, albeit with some room for improvements in bed maintenance and pillow quality.
Cleanliness
The cleanliness at Master Express Moinhos de Vento receives mixed feedback from guests. While some reviews praise the rooms for being very clean, tidy and well-organized with fresh towels and linens and commend the excellent housekeeping service, many guests report significant cleanliness issues. Complaints include mold in bathrooms, musty and damp odors, dusty surfaces, stained carpets and even termite presence. Some highlighted severe maintenance problems such as leaking air conditioning, non-functional windows and broken bathroom doors. Several reviews noted dirty sheets, leftover food in minibars and unsatisfactory cleaning in public areas like corridors and breakfast rooms. These concerns are compounded by reports of outdated facilities and lack of attention to detail. Overall, although some guests had a positive experience with room cleanliness, there is a prevailing sentiment that the hotel's hygiene needs considerable improvement.
Staff
At 'Master Express Moinhos de Vento', guest reviews present a mixed, though largely positive, perspective of the staff's performance. Many guests appreciated the friendly, polite and attentive service, frequently highlighting the helpful and understanding demeanor of employees. Particularly notable were individual compliments for staff members like Mari, a floor's room maid and various receptionists who provided excellent service. The housekeeping team also received positive mentions for their availability and friendliness.
However, some guests reported less satisfactory experiences, citing issues such as slow or unhelpful reception service and occasional unfriendliness among certain staff members. Instances of unprofessionalism and indifferent attitudes were noted by some, leading to less favorable impressions of the reception staff. Despite these mixed reviews, the overall sentiment skews towards recognizing the efforts of the polite and helpful team members who contribute positively to guests' stays.
Wi-Fi
Master Express Moinhos de Vento has garnered varied feedback regarding its Wi-Fi services. While some guests appreciated the complimentary Wi-Fi that performed well in both rooms and common areas, others found the internet connection to be problematic. Multiple reviews mentioned difficulties accessing the Wi-Fi network with inconsistent connectivity and the need for frequent logins detracting from the experience. Despite a few acknowledgments of strong Wi-Fi, it appears that the system could benefit from significant improvements to meet guest expectations fully. The internet setup was often described as cumbersome and unreliable, impacting tasks that required steady access. This mix of experiences suggests that while the Wi-Fi is functional for some, enhancements are necessary to ensure a more consistent and hassle-free experience for all guests.
Parking
The parking situation at Master Express Moinhos de Vento has mixed feedback from guests. On the positive side, many appreciated that there is on-site and secure covered parking available, making it convenient for those traveling by car. Guests found the parking garage easy and practical to access with always available spaces. Additionally, the elevator organization within the parking area was acknowledged positively.
However, several issues were flagged by guests. Many found the parking fees to be expensive and were displeased that these fees were not included in the room rate. A significant number of reviews highlighted that the parking spaces are very narrow, making it especially challenging for larger vehicles like pick-up trucks to maneuver. The garage itself was often described as small, tight and in need of better maintenance with reports of old furniture and stagnant water affecting the esthetics and cleanliness.
Moreover, some guests encountered difficulties with the parking entry system, labeling it poorly signposted and inefficient. The parking dock presented hazards such as a poorly maintained ramp and narrow passages which resulted in some vehicle damage. Additionally, there were complaints about the rude service from the parking attendants and the lack of designated space for passenger pick-up.
In summary, while the convenience of having an on-site parking option is a plus, improvements in space, signage and maintenance are necessary to elevate the overall parking experience at Master Express Moinhos de Vento.
Family
Master Express Moinhos de Vento emerges as a family-friendly hotel, appreciated especially for its location and the suitability for family trips. The spacious family suite garnered positive remarks for accommodating larger groups, providing a comfortable stay even for up to five people. Guests were pleasantly surprised by the amenities, such as the accommodating staff and the impressive breakfast, which met families' varied needs.
Despite the hotel's general appeal for families, there were mixed reactions regarding the suitability of room options for small children. The convenience of a well-located hotel was emphasized, making it ideal for family walks and vacations. However, some noted issues such as thin walls leading to noise disturbances and limited room configurations for smaller children, impacting the overall tranquility of the stay.
In short, while staying at Master Express Moinhos de Vento offers a commendable blend of comfort and location for families, guests' experiences can vary based on their specific needs and the room configurations available.
Nightlife
'Master Express Moinhos de Vento' is situated in a vibrant neighborhood teeming with restaurants and bars, perfect for those looking to explore local nightlife. The hotel also boasts proximity to two very good parks, adding a touch of nature to the urban setting. However, potential guests should be aware of the noise levels, as reviews speak of loud sounds from the overpass and the street, as well as noise from other guests. Some visitors have found the area dark and expressed concerns about its safety at night. While the nightlife and local amenities are a highlight, those sensitive to noise or concerned about safety might need to weigh these factors in their decision.
3 Star
Master Express Moinhos de Vento is a good 3-star hotel that offers a practical and functional stay, especially for those on a budget or looking for a quick visit. The location in a charming and safe neighborhood adds to its appeal. Guests have noted that the cost-benefit ratio is great, often describing the hotel as having an interesting or excellent value for the price. The hotel maintains a high standard of cleanliness, which guests appreciate.
Though it lacks luxury, the hotel is described as simple and organized, making it a modest but satisfactory choice for travelers. Some areas could use better maintenance and sound insulation and the shared kitchen occasionally has missing items. However, considering the fair price, cleanliness and prime location, Master Express Moinhos de Vento is deemed worth the stay for those seeking a cost-effective accommodation option.
No, Master Express Moinhos de Vento doesn't have any pool.
No, a spa isn't available at Master Express Moinhos de Vento.
Yes, Master Express Moinhos de Vento welcomes dogs.
Yes, parking facilities are available at Master Express Moinhos de Vento.