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Summary of reviewsThe 'Master Cosmopolitan Moinhos de Vento' in Porto Alegre is highly praised for its excellent location in the upscale Moinhos de Vento neighborhood. Guests are delighted with its proximity to various amenities including shopping malls, restaurants, cafes, bars and parks, making it an ideal choice for both business and leisure travelers. The neighborhood is commended for its tranquility and safety, ensuring a pleasant and comfortable stay for visitors. The hotel's accessibility to major city points and the airport further enhances its convenience.
The breakfast experience at the hotel is generally positive with a variety of items that guests find tasty and satisfying. Fresh fruits and a well-attended breakfast buffet receive commendations, although there are suggestions for adding more vegan, gluten-free and fresh options. Despite occasional inconsistencies, the breakfast service is also appreciated for accommodating early risers effectively.
Dining, especially dinners, garners mixed reviews. While the restaurant is noted for its great service and delicious food, some guests find the options limited and costly. There is a call for more variety, particularly for gluten-free and vegetarian dishes. Room service, though handy, occasionally suffers from long wait times.
Guests find the rooms modern, spacious and comfortable. The large beds and clean environments are particularly appreciated. Despite some minor issues such as noisy air conditioning and outdated fixtures, the overall room quality meets most travelers’ expectations, enhanced by the beautiful city views from several rooms.
Cleanliness across the hotel mostly receives high marks with rooms being well-maintained and prepared. However, critiques highlight the need for improvements in common areas and bathrooms, which occasionally fall short of expectations.
The staff's courteous and attentive service significantly contributes to the hotel's positive reputation. Specific members of the team are acknowledged for their exceptional service, although there are occasional mentions of inconsistency in reception staff behavior.
The Wi-Fi service is generally reliable but experiences mixed feedback regarding its stability and speed in different areas of the hotel. Many guests find it sufficient for their needs, while others note issues with connectivity and speed.
The gym is well-equipped and spacious, accommodating guests' workout routines effectively, although ongoing maintenance issues and occasional cleanliness concerns are mentioned.
Parking facilities, particularly valet service, are generally praised for efficiency, though the separate costs and confusing systems receive some criticism. Guests have varied feelings about the arrangements and pricing, suggesting room for clearer communication and organization.
Family travelers find the hotel highly suitable with spacious rooms and amenities that cater to their needs. Despite occasional disturbances, the hotel's family-friendly environment and proximity to local attractions make it a recommendable choice.
For nightlife enthusiasts, the hotel's location is ideal, offering easy access to a vibrant array of bars and dining establishments. Despite some noise concerns, the area's nightlife infrastructure and safety appeal greatly to those looking to enjoy the city's vibrant evenings. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This eco-friendly hotel is located in a residential area and is noted for its environmental practices.
Hotel for Honeymoon
Perfectly located close to a park and a bar, this property is located in a charming neighborhood known for its tranquil parks and upscale dining options. It features romantic spots like the Parcão, perfect for picnics or leisurely strolls.
Family Friendly Hotel
This hotel is listed as one of the best hotels for kids in Porto Alegre.
Dog Friendly Hotel
This hotel is pet-friendly, providing a welcoming environment for guests with dogs. It offers specific amenities to cater to pets.
Hotel near Nightlife Spots
Located in Moinhos de Vento, this hotel is within walking distance of numerous bars and restaurants. The neighborhood is known for its sophisticated nightlife, providing a range of options from casual pubs to upscale cocktail bars. The hotel's location offers a blend of convenience and entertainment.
Hotel with Parking
This hotel offers parking facilities for guests. [3 in previous turns]
4-Star Hotel
Located in the elegant Moinhos de Vento area, near Moinhos shopping center and Padre Chagas Street, this hotel boasts contemporary decor and offers a rich buffet breakfast, room service, and free WiFi. It also includes a fitness center and a health club.
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
Classic Double RoomWith city views, this air-conditioned room features an LCD cable TV, minibar and safe. Furnished with wooden floors, this room is allergy-free.
Premium Double RoomWith city views, this larger, air-conditioned room features an LCD cable TV, minibar and safe. Furnished with wooden floors, this room is allergy-free.
Classic Twin RoomWith city views, this air-conditioned room features an LCD cable TV, minibar and safe. Furnished with wooden floors, this room is allergy-free.
Economy Twin RoomThe twin room includes a private bathroom equipped with a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a minibar, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Economy Double RoomThe double room has a private bathroom fitted with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a safe deposit box, parquet floors as well as city views. The unit has 1 bed.
Family RoomThe family room features a private bathroom equipped with a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with satellite channels, a minibar, a safe deposit box, parquet floors as well as city views. The unit offers 3 beds.
Double Room - Disability AccessThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a safe deposit box, parquet floors, a flat-screen TV with satellite channels and city views. The unit offers 1 bed.
SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a dining area as well as city views. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
The Master Cosmopolitan Moinhos de Vento Hotel boasts an excellent location in the city of Porto Alegre, particularly in the upscale Moinhos de Vento neighborhood. This prime spot places guests within walking distance of a variety of amenities including shopping malls, restaurants, cafes, bars and parks, making it a convenient choice for both business and leisure travelers. The surrounding area is noted for its tranquility and safety, providing a sense of comfort and ease for those exploring the city.
Guests frequently highlight the proximity to the airport, which is just a short drive away, further emphasizing the hotel's strategic positioning. Dining options abound in the neighborhood, offering a wide array of culinary delights that cater to diverse tastes. The hotel's accessibility to major city points, combined with the complimented cleanliness, spacious rooms and solid cost-benefit ratio, makes it a practical and attractive choice for visitors.
In summary, the Master Cosmopolitan Moinhos de Vento provides a remarkable staying experience primarily due to its superb location, ensuring easy access to key sites and a pleasant environment for guests.
Breakfast
The breakfast at Master Cosmopolitan Moinhos de Vento receives generally positive feedback from guests, who appreciate its variety and the taste of the offered items. Phrases such as "excellent breakfast,” "very good and complete," and "wonderful breakfast" frequently appear in reviews, indicating a high level of satisfaction among many visitors. Guests have highlighted the presence of fresh fruits, varied menu items and abundance at the breakfast buffet.
However, a recurring theme in the feedback is the need for more options and better organization. Some guests mentioned that although the breakfast was good, it lacked variety and could benefit from including more vegan, gluten-free and fresher options. Others pointed out that the quality of some pastries and bread was inconsistent and the replenishment of food items was sometimes slow, particularly during peak times.
Positive aspects of the breakfast also include the attentive and friendly staff and the convenient dining room layout with natural light. Additionally, the hotel's efforts to accommodate early risers, such as marathon participants, by serving breakfast as early as 3:30 AM were well received.
In summary, while the breakfast at Master Cosmopolitan Moinhos de Vento is generally well-regarded, opportunities for improvement remain, particularly in terms of variety, freshness and service during busy periods.
Dinner
The dining experience at Master Cosmopolitan Moinhos de Vento has received mixed feedback from its guests. Positive remarks frequently highlight the restaurant's great service, where staff are noted for their politeness and attentiveness. Many guests appreciated the delicious food, particularly recognizing the dinner buffet as a good choice with fair pricing. Additionally, there are commendations for the executive dish offerings at dinner, which are considered to provide good value.
However, some guests found the dinner options limited and were dissatisfied with the buffet quality, mentioning that the food lacked variety and originality. There were also complaints about the high prices not matching the perceived quality of the meals. Several reviews mentioned specific issues such as the lack of gluten-free and vegetarian options which detracted from the overall dining experience. Furthermore, the restaurant’s availability and closing times posed inconvenience to certain guests.
The feedback about room service varied with some guests unhappy with long wait times and quality, while others found it useful, especially late at night. Ultimately, while the restaurant service is generally praised, there's a recurring sentiment that enhancements in variety and quality could significantly improve the overall dining experience at the hotel.
Rooms
Master Cosmopolitan Moinhos de Vento offers a range of modern, spacious and comfortable rooms that meet the essential needs of travelers. Guests frequently compliment the large room sizes, comfortable beds and clean environments. The rooms are well-maintained and often include amenities such as mini-bars and safes, providing good value for money. The bathrooms are noted for their size and quality of showers. Several rooms offer beautiful city views, enhancing the overall experience.
Despite these positive aspects, some rooms exhibit signs of wear and tear, including mold on ceilings and outdated fixtures that could benefit from renovation. The air conditioning can be noisy and sometimes inefficient and the lighting could be improved. Additionally, soundproofing is often inadequate, leading to disturbances from neighboring rooms. Issues with drafty windows and inconsistent room temperatures were also mentioned.
Overall, the accommodations are praised for their comfort and cleanliness with guests appreciating the large beds and efficient service. However, there's room for improvement in maintenance and updating older room features to ensure a consistently pleasant stay.
Beds
Master Cosmopolitan Moinhos de Vento offers guests a mixed experience when it comes to bed comfort, though leanings toward the positive are noteworthy. Many travelers noted that the hotel provides comfortable beds with descriptions of them being large, spacious, firm and ideal for a restful sleep. King-size and queen-size options were praised for their comfort and the quality sheets and great comforters contributed positively to the overall sleeping experience.
The hotel rooms are generally clean and organized with good bedding, which includes comfortable pillows. Positive remarks included mentions of bedding being cozy, well-supported large beds and spotless bed linens.
However, several reviews indicated that not all experiences were uniformly good. Some guests mentioned encountering uncomfortable, outdated mattresses and pillows that were either too high or too soft, potentially causing discomfort. There were instances of beds being too small or having squeaky springs and occasional complaints about bed sizes not meeting expectations. Additionally, some beds seemed worn-out with mattresses sagging in the middle.
Despite these issues, many visitors found the beds suitable for the hotel's purpose and the cost-benefit ratio was generally considered positive. Overall, while improvements could be made, the hotel appears to provide a satisfactory level of comfort for most visitors.
Cleanliness
The reviews for 'Master Cosmopolitan Moinhos de Vento' largely highlight the cleanliness of the hotel in a positive light. Many guests appreciated the very clean and comfortable rooms, noting that both the bedding and overall room conditions met or exceeded cleanliness standards. The frequent commendations for clean towels organized rooms and clean bathrooms underscore a generally acceptable cleaning service. Additionally, the hotel's common areas, including the lobby and dining spaces, generally received positive remarks for their cleanliness.
However, there are noticeable criticisms regarding certain aspects of cleanliness that warrant attention. Specifically, many reviews mentioned issues with the hallways, which often had dirty, stained carpets and emitted musty odors. Bathrooms were also a common point of concern with several guests reporting mold, dirty glass doors and unpleasant sewer smells. Some rooms were described as smelling musty and having issues with mold and mildew.
Maintenance and cleanliness in common areas such as the elevators were also found lacking by some guests. Several reviews cited that the elevators were dirty and that room cleanliness wasn't consistently up to the mark with dirty tables observed at breakfast and inadequate daily room cleaning.
In conclusion, while the hotel generally meets cleanliness standards within the rooms, significant improvements are needed in the maintenance and cleanliness of common areas and specific bathroom conditions to prevent recurring dissatisfaction among guests.
Staff
The staff at Master Cosmopolitan Moinhos de Vento are consistently praised for their courteous and attentive service. Guests frequently highlight the politeness and helpful nature of the employees with several reviewers commending specific staff members for their exceptional service, such as Guilherme, Gabriela and Davi. The valet service receives particular mention for its friendliness and politeness. Housekeeping and reception staff are also described as efficient and friendly, making guests feel welcomed and attended to.
However, some feedback indicates that service can be inconsistent with occasional mentions of grumpy or inattentive reception staff and an overall need for more training and politeness from some employees. Despite these occasional shortcomings, the general consensus is that the team is dedicated with many visitors appreciating the staff's quick responses to their needs and the warm, welcoming atmosphere created by the attentive and kind employees.
Overall, the positive interactions and helpful attitudes of the staff at Master Cosmopolitan Moinhos de Vento contribute significantly to the hotel's favorable reputation among guests.
Wi-Fi
Guest feedback on the Wi-Fi at Master Cosmopolitan Moinhos de Vento presents a mixed experience. Many guests highlighted that the Wi-Fi signal was strong and reliable, particularly in the restaurant and throughout the building with some even praising its above-average speed and good coverage in the rooms. The connection was described as sufficient for working without issues and it generally maintained acceptable speeds.
However, there were frequent reports of issues such as stability problems and intermittent connectivity. Several guests experienced difficulties with the Wi-Fi not working well in their rooms, fluctuating signals, slow speeds and troublesome authentication processes. The internet was also described as disappointing by some, needing significant improvement to meet modern standards. In areas like the garage, the Internet service was noted to be particularly slow and disorganized.
Overall, while the Wi-Fi at Master Cosmopolitan Moinhos de Vento fulfilled the needs of some guests, others found it to be lacking and in need of enhancement to ensure a more consistent and reliable service.
Gym
The gym at Master Cosmopolitan Moinhos de Vento receives mixed reviews from guests. On the positive side, the gym is large, spacious and well-equipped, providing a variety of equipment suitable for heavier workouts. It is often highlighted as very good or even great with many guests appreciating the structure and condition of the equipment that is available. The gym opens early, which adds to its convenience for guests looking to fit in their exercise routines.
However, there are some notable downsides. Several guests have mentioned ongoing maintenance issues with a substantial number of machines and some equipment is frequently out of service. There are also concerns about cleanliness, ventilation and occasional unpleasant odors. The gym can become crowded, especially on weekends and it's suggested that it could benefit from more varied equipment and perhaps having background music to enhance the workout experience.
Overall, while the gym boasts impressive space and a selection of well-maintained equipment, it faces challenges regarding maintenance, cleanliness and equipment variety.
Parking
Guests at 'Master Cosmopolitan Moinhos de Vento' have mixed feelings about the hotel's parking facilities. The valet parking service receives praise for being convenient and efficient with many guests noting that the staff are polite and the service is well-maintained. Some appreciate the ease and reliability it offers, even though it's a paid service. There are positive mentions of ample parking space and a good garage facility, contributing to a comfortable experience for many visitors.
However, the separate and often high, cost for parking is a point of contention. The parking fee, which is not included in the daily rate, is repeatedly described as expensive and sometimes confusing. Some guests have found the parking system convoluted and felt that the service took longer than expected with a few highlighting a need for better organization and clearer signage. Additionally, there are mentions of the garage being poorly connected to the hotel, adding to the inconvenience.
Overall, while the valet service is generally seen as convenient and efficient, the cost and logistics of the parking situation leave room for improvement.
Family
The 'Master Cosmopolitan Moinhos de Vento' hotel presents itself as an exceptional choice for families seeking a comfortable and convenient stay. The hotel is emphasized for its family-friendly environment and suitable accommodations, such as spacious rooms designed to comfortably fit double strollers, baby cribs and luggage. Families particularly appreciate the option of family rooms and suites that cater to their needs, some even offering additional beds.
Located centrally near Moinhos de Vento hospital and within close proximity to various bars and restaurants, the hotel offers a vibrant yet serene atmosphere, ensuring a pleasant experience for every family member. Activities and amenities available for kids contribute to a stress-free stay with soundproof rooms adding to a peaceful night's sleep.
The provision of facilities like valet parking and the general suitability for budget-conscious families make this hotel highly recommended. However, there are occasional disturbances reported, such as noise from young people in the hallways and a few guests mentioned less-than-welcoming interactions with some staff members.
Overall, 'Master Cosmopolitan Moinhos de Vento' stands out as an excellent family hotel, providing a cost-effective and enjoyable experience for family trips with ample space and convenient amenities.
Nightlife
The Master Cosmopolitan Moinhos de Vento boasts a prime location for nightlife enthusiasts, offering a wealth of options within walking distance. Guests appreciate the hotel's proximity to a diverse array of bars, restaurants and bakeries, providing easy access to some of the best dining and entertainment venues in Porto Alegre. The neighborhood features a robust infrastructure of nightlife, ensuring that visitors have plenty of opportunities to explore nearby pubs, bars and eateries. Despite some noise concerns late into the night from neighboring apartments, most guests highlight the convenience and vibrancy of the area. The hotel's surroundings are described as safe and nightlife-friendly, catering well to those looking to enjoy the city's bustling evening scene.
Business
Master Cosmopolitan Moinhos de Vento emerges as a solid choice for business travelers. It is well-regarded for being business-friendly, offering a suitable environment for work-related stays. The rooms are notably spacious and clean, equipped with large desks that facilitate productivity. The Wi-Fi connectivity meets business standards, ensuring smooth online work operations.
Located conveniently, it provides easy access for business commuters and nearby dining options. The hotel features a business center and facilities for meetings, adding to its appeal for professional gatherings. Guests have also appreciated the convenient valet service.
Though generally praised, some minor technical issues like desk lamps short-circuiting were noted. Overall, the comfort of the rooms and the satisfactory breakfast add value, making it a commendable option for those on business trips.
Accessible
Master Cosmopolitan Moinhos de Vento in Porto Alegre appears to be a mixed bag when it comes to accessibility. On the positive side, the hotel's location is ideal, providing easy access to main points in Porto Alegre and the airport. The hotel has accessible rooms available, allowing for good mobility throughout the premises. Some guests appreciated the dog-friendly policy and the hotel's efforts in assisting with wheelchairs. Additionally, the spacious rooms and helpful staff contribute positively to the overall experience.
However, the hotel seems to fall short in several key areas of accessibility. Multiple reviews highlight the lack of ramp access at the entrance and other parts of the hotel, making it difficult for wheelchair users. Narrow doors and the challenging hallway carpet further complicate accessibility. There were mentions of no luggage assistance, which can be particularly cumbersome for elderly guests and those with mobility issues. The elevator's unreliability during power outages adds another layer of concern for those dependent on it.
Overall, while the hotel makes certain efforts toward accessibility and is conveniently located, there are significant gaps that need addressing to ensure a fully accessible and comfortable experience for all guests.
Dog Friendly
The 'Master Cosmopolitan Moinhos de Vento' is a pet-friendly hotel that welcomes guests with dogs, making it a convenient option for pet owners. The hotel offers dog-friendly rooms upon request and allows dogs with certain restrictions. Guests have praised the hotel for being accommodating to pets with facilities and services designed for a comfortable stay for both pets and their owners. The hotel provides essential amenities such as a pee pad and a bowl for pets, although some guests noted that the extra cost for bringing a pet isn't clearly communicated.
There are some areas for improvement, such as a lack of clear information about pet policies before check-in and a need for better communication regarding the need to bring a vaccination card. Despite minor issues, the hotel's overall dog-friendly environment and location make it a positive choice for those traveling with their furry friends.
No, Master Cosmopolitan Moinhos de Vento doesn't have any pool.
No, a spa isn't available at Master Cosmopolitan Moinhos de Vento.
Yes, Master Cosmopolitan Moinhos de Vento welcomes dogs.
Yes, parking facilities are available at Master Cosmopolitan Moinhos de Vento.
Yes, Master Cosmopolitan Moinhos de Vento has a gym.