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Grand Hotel & Casino

Port Vila , Lini Highway (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Grand Hotel & Casino is a fantastic choice for those seeking a central location in Port Vila with stunning views overlooking the city. The hotel offers spacious and comfortable rooms with some guests describing the panoramic suites as "superb." The staff are typically excellent and extremely friendly, always willing to help and give local travel tips. The hotel is well-maintained and exceptionally clean with daily housekeeping services. The pool is a highlight of the hotel, despite some setbacks due to recent cyclones. The only potential downside is the variable wifi, which some guests found difficult to use. Overall, the Grand Hotel & Casino is a superb four-star hotel with great facilities and services that make your stay enjoyable.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Casino Hotel

Hotel with Spa

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Harbour View Room Located on the 1st to 2nd floors with uninterrupted harbour views, these rooms feature a furnished private balcony, plus separate walk-in shower and bath. Please note there is no capacity for additional guests.

Panorama Suite Spacious corner suite offers added privacy and stunning 180-degree views from floor-to-ceiling windows. Please note that the price is based on 2 guests. Maximum occupancy is 2 adults and 1 infant in a babycot (see Hotel Policies).

Deluxe Harbour View Room Located on the 3rd to 5th floors, these rooms feature lovely views of the Harbour and Iririki Island from the floor-to-ceiling windows and private balcony. The en suite bathroom includes a bath and walk-in shower. Bathrobes and slippers are provided for your comfort.

About Grand Hotel & Casino

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Guest Reviews

7.8

Good

Location

Grand Hotel & Casino is a fantastic choice for those seeking a good location in the heart of Port Vila. Guests remarked on the excellently central location within walking distance of great small shops, restaurants and the market. The hotel provides stunning views overlooking Port Vila and is conveniently located near all amenities. The staff at this great location were fantastic and the facilities were top-notch. Don't miss out on the opportunity to stay at this hotel with a superb, unbeatable location.

Breakfast

One of the highlights of staying at Grand Hotel & Casino is their a la carte breakfast menu. While some guests found the menu to be limited, most enjoyed the food and praised the quality of the eggs. However, a few reviewers did have some complaints regarding the service and quality of the breakfast, citing dirty plates and cups, stale pastries and cheap juices. Some guests also mentioned that they would have liked to see more options on the menu, such as fruit, cereal and pastries. For those who enjoy coffee, some guests recommended requesting barista coffee to take the breakfast experience to the next level. Overall, while some improvements could be made, the breakfast at Grand Hotel & Casino receives positive reviews from most guests.

Rooms

If you're looking for a clean and comfortable place to stay while enjoying the stunning views of Port Vila, look no further than the Grand Hotel & Casino. Situated right on the waterfront, this hotel has a great location in the heart of the city. Many guests rave about the spacious and comfortable rooms with some even describing their panoramic suites as "superb." While some guests note that the hotel decor is a bit outdated and in need of maintenance, the overall cleanliness and tidiness of the hotel make up for any shortcomings. The friendly staff at the front desk are also a highlight for many guests. Additionally, the hotel bar serves up nice cocktails, but don't expect a modern entertainment system as TVs in some rooms aren't working. Overall, if you're looking for a comfortable stay with great views and a convenient location, the Grand Hotel & Casino is definitely worth considering.

Cleanliness

Guests have praised the cleanliness of Grand Hotel & Casino, describing it as well-maintained, clean and tidy. Some even acknowledged specific housekeepers for their exceptional work. The hotel offers nice cocktails in clean rooms, though some areas and items could be cleaner. Nonetheless, guests have consistently found the hotel to be well-kept and comfortable with daily housekeeping services. Some guests noted minor issues such as slightly dirty windows or yellowing linens, but overall, the hotel's cleanliness and services are highly appreciated.

Staff

Located in an amazing spot with outstanding views, Grand Hotel & Casino is a great destination for anyone seeking breathtaking views and excellent service. The staff here are typically excellent and extremely friendly, always willing to help and give local travel tips. The great location and fantastic service by the friendly staff are some of the hotel's best features. Guests have raved about the amazing views, great food and the staff's wonderful service. However, there were a few instances where some members on the front door staff were unapproachable or less than friendly. Overall, the staff were extremely attentive and responsive to guests' needs with some guests noting that they received plenty of local travel tips during their stay. If you are looking for a place to stay that offers good services, friendly staff and a warm welcome, Grand Hotel & Casino is the perfect destination.

Wi-Fi

Guests have had mixed experiences with the wifi at Grand Hotel & Casino with some finding it variable at best or slow. Others have had more severe issues with internet not working or running out every couple of hours. Some guests were frustrated with the handout logins that would sign them out between the room and lobby and found the wifi connection difficult to use. Despite these complaints, many guests enjoyed their stay at the hotel but noted that the poor wifi was a major downside, particularly for business travelers who need reliable internet.

Pool

The Grand Hotel & Casino boasts a beautiful waterfront location, perfect for a relaxing vacation. Despite some setbacks due to recent cyclones, the pool is a highlight of the hotel with comfortable seating and shade, as well as an open bar and music adding to the overall atmosphere. While some guests were disappointed that the pool was closed during their stay or that pool towels were not always available, others raved about the pool's beauty and perfect condition. The only potential downside is that accessing the pool requires passing through the hotel lobby, which some guests found less private. Overall, the pool is a great addition to this already impressive hotel.

4 Star

The Grand Hotel & Casino is a superb four-star hotel located in the heart of Port Vila with breathtaking water views. The hotel is well-maintained and exceptionally clean. It offers great facilities and services that make your stay enjoyable. The hotel is a great option for those visiting Port Vila. The staff is incredibly welcoming and pleasant. The hotel underwent a great renovation that added to its appeal. Although some guests had a few issues during their stay, the overall experience was very good making it a great place to stay.

Yes, Grand Hotel & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Grand Hotel & Casino.

No, Grand Hotel & Casino doesn't allow dogs.

No, parking facilities aren't available at Grand Hotel & Casino.

No, Grand Hotel & Casino doesn't have a gym.

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