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Summary of reviewsThe Kelway Hotel enjoys an enviable location that guests frequently commend for its convenience and stunning views. Ideally situated within walking distance to the beach and various key attractions like shopping centers and the Boardwalk Casino, it is also just a six-minute drive from the airport. This convenient spot offers a peaceful ambiance while allowing easy exploration of Port Elizabeth's promenades, beaches, parks and restaurants.
Guests often highlight the exceptional quality of breakfast, appreciating the variety and freshness of the dishes. Special mentions include fresh omelettes and full English breakfasts, complemented by efficient and friendly staff service. The hotel’s dining area offers beautiful views, further enhancing the experience. Dinner also receives positive remarks for its delicious and well-prepared meals at reasonable prices with many guests enjoying the convenience of the onsite restaurant and bar.
The cleanliness and comfort of the rooms are consistently noted, particularly those featuring beautiful sea views and modern finishes. Despite some feedback on small or outdated rooms as well as occasional issues like noisy air conditioning or musty smells, the overall environment remains clean and welcoming. Guests appreciate modern amenities like Netflix and convenient plugs for laptops.
The hotel is particularly celebrated for its outstanding staff, described as friendly, welcoming and exceptionally helpful. Many guests note the professional and attentive service across all departments, which significantly contributes to the hotel's charm and guest satisfaction.
Wi-Fi connectivity at the hotel generally meets guests' needs with most finding it strong and reliable in the rooms. The pool is another standout feature, praised for its pleasant ambiance and great views, making it a favored relaxation spot. Proximity to the beach further enhances the appeal for those keen on seaside activities, including walking and jogging along the coast.
The hotel also caters well to families, offering shared rooms and a family-friendly breakfast. Its location near Summerstrand beaches and local attractions ensures a great stay for families. The parking facilities are praised for being free, ample and secure, adding to the convenience for travelers.
Overall, while some areas like room size and maintenance could use improvement, The Kelway Hotel largely meets guests' expectations with its superb location, hospitable staff, excellent dining options and a comfortable stay experience.
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