Hibiscus Resort & Spa - Official Onsite Reception & Check In

Port Douglas -16.48580200, 145.46498200 , 18-22 Owen Street (Show on Map)
8.3
Very Good


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Summary of reviewsHibiscus Resort & Spa - Official Onsite Reception & Check In is a highly recommended resort for those looking for a great location, comfortable and spacious rooms and a friendly and helpful staff. The resort is situated in a quiet location that is central to everything with the beach and main street just a 5-minute walk away. The rooms are clean and well presented with many providing beautiful views of the tropical gardens and pool. The staff is fantastic with reception being particularly friendly and informative. The resort boasts two excellent pools that are well-maintained and surrounded by tropical gardens, providing a relaxing and peaceful atmosphere. The beach is just a stone's throw away, making it a haven for foodies and shoppers. While the beds are a bit of a mixed bag, the hotel staff is attentive to guest complaints and provides a mattress topper when requested. Overall, guests recommend the resort for its cleanliness, friendly staff and beautiful Balinese setting.
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Categories
Luxury Resort
A resort and spa that provides a relaxing and convenient stay with onsite reception and check-in. Its spa facilities and resort amenities ensure a comfortable and luxurious experience.
Resort near Golf Courses
Resort and spa providing a relaxing stay with access to Port Douglas golf courses. Offers spa treatments for post-golf relaxation.
Resort for Honeymoon
The resort and spa offers a relaxing environment with convenient access to local attractions. The combination of resort amenities and spa services can enhance the honeymoon experience.
Family Friendly Resort
Features self-contained apartments, a swimming pool, and a spa. The resort's location in a quiet area of Port Douglas offers a relaxing retreat for families.
Romantic Resort
Hibiscus Resort & Spa provides a relaxing environment with spa facilities, offering couples a chance to unwind and rejuvenate. The comfortable accommodations and convenient location make it a pleasant choice for a romantic getaway.
Resort with Swimming Pool
Features a resort pool surrounded by tropical gardens. Offers a spa for relaxation and is conveniently located near local attractions.

  Heated Pool    Outdoor Pool  

Resort with Parking
The resort provides free undercover parking and free private parking on site. This offers guests protected parking options for their vehicles.
Accessible Resort
The resort offers two accessible rooms with level access, featuring a 780mm clear door width and movable furniture. The accessible bathrooms have a 781mm clear door width, a fixed shower seat (485mm high), grab rails (830mm from floor), and a sliding shower head. A grab rail is fitted beside the toilet (855mm from floor), and the toilet seat is 440mm from the floor.
4-Star Resort
Provides a relaxing environment with spa services.
Resort with Outdoor Pool
This resort features a tropical outdoor pool and spa. The location is within walking distance of the beach and Macrossan Street, providing a convenient base for exploring the area.
Resort with Heated Pool
The resort offers two seasonally heated pools for guests to enjoy. These pools are complemented by a jetted whirlpool and are set within lush tropical gardens.
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Room Types
Studio This studio features a balcony.

Studio Spa Spacious open-plan studio with kitchenette, spa bath and a balcony.

One-Bedroom Apartment Features a separate living area and a kitchenette.

Two-Bedroom Apartment This Balinese inspired apartment features 2 bathrooms, separate lounge, and a fully equipped kitchen with refrigerator, stovetop and a microwave. There is a large private balcony overlooking the resort pools.

Three-Bedroom Apartment This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The well-fitted kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as pool views. The unit offers 4 beds.

Two-Bedroom Apartment This spacious apartment is comprised of 2 living rooms, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as pool views. The unit offers 3 beds.

Two-Bedroom Family Apartment This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a private entrance, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 4 beds.

Apartment - Disability Access This spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment provides a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.

One-Bedroom Apartment with Spa Bath The hot tub and spa bath are the special features of this apartment. This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment provides a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.

Deluxe King Studio The fully equipped kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. The spacious studio features air conditioning, a private entrance, a terrace with pool views as well as a private bathroom boasting a shower.

Deluxe One-Bedroom Apartment Guests can make meals in the kitchenette that comes with a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers air conditioning, a private entrance, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Two-Bedroom Deluxe Apartment This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-fitted kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment features a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as pool views. The unit has 4 beds.

Deluxe One-Bedroom Apartment with Garden View This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment features a flat-screen TV, a private entrance, a tea and coffee maker, a seating area as well as garden views. The unit has 2 beds.

Junior Suite with Garden View This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchenette, which features a stovetop, a refrigerator, kitchenware and a microwave. This suite is air-conditioned and has a seating area with a flat-screen TV, a private entrance, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
Hibiscus Resort & Spa - Official Onsite Reception & Check In is situated in a great and quiet location, central to everything. The beach is just a 5-minute walk away while Macrossan Street is 5 minutes away. The marina is also just a 10-minute walk. Guests can easily access shops, restaurants and the beachfront as everything is within walking distance. The resort is perfectly located between the marina and the main street, ideal for tours out to the reef. The location is excellent and very convenient for everything without being right on the main street. Despite being centrally located, the resort is still quiet and peaceful. Overall, the location of the resort is great and ideal for those who want to explore the town on foot.
Rooms
The Hibiscus Resort & Spa - Official Onsite Reception & Check In offers guests a variety of comfortable and spacious rooms that are clean and well presented with many providing beautiful views of the tropical gardens and pool. The self-contained apartments come in a range of sizes and include a kitchenette or kitchen, perfect for those who like to cook their own meals. Many guests appreciated the large comfortable beds and the option to relax on their own private balcony. While some rooms were outdated, they were still clean and tidy. Overall, guests were pleased with the room sizes, tidiness and Balinese vibe of the resort.
Beds
The beds at Hibiscus Resort & Spa - Official Onsite Reception & Check In seemed to be a bit of a mixed bag with some guests finding them uncomfortably hard, while others raved about their comfort. It seems that the hotel staff is attentive to guest complaints, as they provided a mattress topper when requested, which greatly improved the quality of sleep. Overall, guests can expect to find both comfortable and firm mattresses during their stay with some rooms even featuring huge, comfortable beds.
Cleanliness
The Hibiscus Resort & Spa - Official Onsite Reception & Check In is praised for its cleanliness with many guests mentioning how clean and tidy everything was. The property is well-maintained and presented with general cleanliness of the premises being top-notch. Upon arrival, guests found their rooms to be very clean and well presented. The location is excellent and the rooms are nice and comfortable with some guests even describing them as amazing. Although there were some cleanliness issues reported such as lack of cleaning services and bird droppings outside, these were few and far between. A couple of guests mentioned that the cushions and blanket were not clean enough, but overall, the hotel is highly recommended for its cleanliness.
Staff
If you're looking for a hotel with a warm and welcoming atmosphere, Hibiscus Resort And Spa is the place to stay. The staff is truly fantastic with reception being particularly friendly and informative. Guests have been impressed with the helpfulness and friendliness of the staff, who were more than willing to go above and beyond to make their stay enjoyable. Guests have even had great conversations with other visitors thanks to the inviting vibe of the hotel. Any maintenance issues that arose were dealt with courteously and efficiently, while management was very compassionate and thoughtful regarding Covid issues for interstate visitors. When it came to booking tours and transfers, the staff were always quick to reply to any questions and very accommodating to guests' schedules and interests. The standout staff member, however, is receptionist Jenny, who guests have praised for her helpfulness and friendliness in booking tours and transfers, taking into account the weather, time to relax and guests' preferences. Overall, Hibiscus Resort And Spa's friendly and helpful staff make it a great choice for your next vacation.
Pool
The Hibiscus Resort And Spa boasts not one but two excellent pools for its guests to enjoy. Both pools are well-maintained and surrounded by tropical gardens, providing a relaxing and peaceful atmosphere. Guests appreciate the options available to them with one lap pool being perfect for getting some exercise and the other pool offering a quieter and more serene space to relax. The temperature of the pools is just right for a refreshing dip, although some guests wished the spa water temperature was slightly higher. Overall, the pool and bbq areas are a highlight of the resort and the beautiful Balinese setting is a perfect backdrop.
Beach
Hibiscus Resort & Spa - Official Onsite Reception & Check In boasts a prime location just a stone's throw away from the beach and main street. With a mere five-minute walk to the pristine shores, guests are treated to breathtaking views of the ocean. Those who love to soak up some sun can rejoice as the property is within walking distance to the main shopping strip, cafes and restaurants, making it a haven for foodies. Holiday-goers who love to shop can easily get their retail fix as the shopping centre and marina are also close by. An added bonus is the convenient location of the property, which allows guests to explore Four Mile Beach without the need for transportation. With easy access to everything, Hibiscus Resort & Spa - Official Onsite Reception & Check In is a great choice for travelers who value comfort and accessibility.
Outdoor Pool
The Hibiscus Resort & Spa - Official Onsite Reception & Check In offers an outdoor pool that has received positive feedback from guests. The pool area is described as lovely and offers ample space with two big pools to choose from. One of the pools is in the main area while the other is situated in a quieter part of the establishment, perfect for a peaceful swim. Additionally, the lap pool is great for exercise enthusiasts. The Balinese setting adds to the appeal, providing a beautiful backdrop for guests to relax and unwind. Overall, guests recommend the pool area, praising it as a highlight of their stay at the resort.

Yes, Hibiscus Resort & Spa - Official Onsite Reception & Check In has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Hibiscus Resort & Spa - Official Onsite Reception & Check In.

No, Hibiscus Resort & Spa - Official Onsite Reception & Check In doesn't allow dogs.

Yes, parking facilities are available at Hibiscus Resort & Spa - Official Onsite Reception & Check In.

No, Hibiscus Resort & Spa - Official Onsite Reception & Check In doesn't have a gym.

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