4-Star HotelSummary of reviews related to the '4 Star' categoryHotel De La Ville, although rated as a four-star establishment, appears to fall short of the expectations typically associated with such a rating. Many guests highlighted that the facilities and services do not meet the quality standards expected. The structure of the hotel is described as very outdated, prompting repeated calls for modernization to align more closely with four-star expectations.
Reviewers noted specific issues such as very unpleasant odors in the bathrooms and amenities that do not match those of a typical four-star hotel. The breakfast received particular criticism with guests stating it was not up to four-star quality, sometimes not even reaching two-star standards. This dissatisfaction extended to the rooms, which some guests likened to stepping into a scene from a dated movie, rather than experiencing the comfort and elegance one would expect from a four-star establishment.
Further, the staff have been described as unfriendly and unmotivated, contributing to an overall sense of poor value for money. For a hotel bearing a four-star rating, many felt it lacked extra services and personalized touches that should accompany this level of service.
Overall, the prevailing sentiment is one of disappointment with guests feeling that the hotel's current condition and services fall significantly short of what a four-star hotel should provide. Calling it a two-star experience, many suggest that comprehensive renovation and reevaluation of staff training and amenities are needed for it to truly meet the four-star standard it advertises.
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