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Summary of reviewsCaribe Hotel Ponce has earned favorable reviews for its prime location, which allows easy access to various attractions, dining options, shopping centers and essential services like hospitals and universities. Many guests appreciate the hotel’s proximity to the highway, making it convenient for exploring Ponce and its surroundings. The centrality of the hotel and ample parking facilities are frequently highlighted as significant advantages.
The hotel's staff consistently receive high praise for their friendliness, professionalism and exceptional service, contributing substantially to a positive guest experience. Visitors feel warmly welcomed from the moment they arrive through their entire stay. This high level of service extends across all departments, including the front desk, housekeeping and dining staff.
Guests generally enjoy the spacious rooms, comfortable beds and a well-maintained pool area, making the hotel an ideal spot for families. The pool is particularly appreciated for its large size, cleanliness and the provision of sunbeds and towels, though there are occasional reports of cleanliness issues and calls for extended operating hours.
While the breakfast service receives mixed reviews, many guests find it delicious and varied, praising the friendly staff and pleasant environment. However, there are notable criticisms regarding the cost and variety with suggestions for a later breakfast schedule and more healthy options. The absence of an on-site restaurant for lunch and dinner is seen as a drawback, leaving guests to look for offsite dining solutions.
Cleanliness, although generally adequate, shows some inconsistency with reports of dated rooms and occasional issues like dirty carpets and mold. Maintenance and modernization of the hotel’s facilities could significantly enhance guest satisfaction.
The Wi-Fi service is similarly mixed but predominantly positive with several guests noting satisfactory speeds and connectivity, though some faced intermittent issues.
Parking at the hotel is largely appreciated for its security and accessibility, though occasional crowding and confusion with entry points are noted.
Overall, Caribe Hotel Ponce is recognized for its excellent location, friendly staff, comfortable amenities and family-friendly environment, making it a recommended choice for travelers, despite some areas needing improvement in cleanliness and dining facilities. Show more
Read review summaries for all categories
Categories
Business Hotel
Features 1,952 square feet of event space. Provides customized catering options. Offers complimentary Wi-Fi and a business center.
Hotel with Parking
This hotel offers parking and is centrally located in Mercedita. It features an outdoor pool and a restaurant, providing a comfortable and accessible experience for guests with cars.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
Business Room with Two Double BedsFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room features a TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit has 2 beds.
Business King RoomThe triple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
Standard Room, Two Double BedsFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room features a TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.
Deluxe Room, Two Double BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit offers 2 beds.
King RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV with satellite channels. The unit has 1 bed.
Deluxe King RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room is air-conditioned and features a TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.
Standard Room - Accesible RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV with satellite channels. The unit offers 1 bed.
Deluxe King SuiteThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This suite has a wardrobe, a safe deposit box and a TV with satellite channels. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Caribe Hotel Ponce boasts a prime location, making it an excellent choice for travelers wanting to explore Ponce and its surroundings. The hotel is conveniently situated close to the highway, providing easy access to attractions, restaurants, shopping centers and the Merceditas Airport. Guests appreciate the hotel's centrality, as it allows them to move around the city with ease, be it for leisure or work-related purposes. The convenience of being near places like the Convention Center and various entertainment locales adds to its appeal.
The hotel is well-maintained and offers a quiet environment, which contributes to a comfortable stay. Visitors frequently highlight the hotel's accessibility and the ample parking facilities provided. Additionally, the proximity to essential services like hospitals and universities is a notable advantage.
The friendly staff, excellent service and clean accommodations further enhance the overall experience. The property's large, clean swimming pool and the comfort of the rooms are often praised. Despite some minor areas for improvement, such as room updates and breakfast variety, the overall consensus is highly positive with the location being a standout feature for many guests.
Breakfast
The breakfast experience at Caribe Hotel Ponce has garnered mixed reviews from guests. On the positive side, many guests praise the breakfast for being delicious, very good and even excellent. It's noted for being varied, fresh and served by friendly and attentive staff. Some found it a comfortable and wonderful start to their day with special mentions of specific items like delicious avena. The breakfast host receives high marks for their service and the breakfast area, although small, is highlighted for its pleasant environment.
However, there are significant criticisms regarding the cost and value of the breakfast. Numerous guests feel that the breakfast is overpriced for what is offered with some describing it as mediocre or extremely expensive. The breakfast schedule is also a point of contention; it currently ends at 9 am, which many guests find too early and suggest extending it until at least 10 or 11 am. Limited options and lack of healthy choices are other common complaints. Additionally, some guests felt the quality did not justify the price and there were instances where certain items were not replenished promptly.
In summary, while the quality of breakfast and the professionalism of the staff have been positively reviewed, the cost, variety and timing of the breakfast service at Caribe Hotel Ponce could benefit from adjustments to better meet guest expectations.
Dinner
Caribe Hotel Ponce offers a comfortable stay, but it appears that their dining options could use some improvement. There is a consensus among guests that the hotel lacks a restaurant for lunch and dinner, which has been a point of disappointment for many. The existing dining service only covers breakfast hours, leaving guests to seek alternatives for other meals. The breakfast itself often receives criticism for being mediocre and overpriced.
Additionally, there are no convenient nearby dining establishments or stores within walking distance, making it essential for guests to rely on food delivery services or to venture further for dining options. The absence of a bar and the short operational hours of the existing restaurant further limit the dining experience at the hotel.
Overall, while the hotel provides a place to rest, those expecting a comprehensive on-site dining experience may need to adjust their expectations or prepare to explore offsite options. There is a clear suggestion from guests that extending the restaurant hours to include lunch and dinner would significantly enhance their stay.
Rooms
A visit to Caribe Hotel Ponce offers guests mixed experiences when it comes to their room accommodations. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, often highlighting the large room sizes, comfortable beds and effective air conditioning. The presence of amenities like fridges and microwaves also added to the convenience and some rooms offered a pleasant view of the pool.
Cleanliness, however, seemed to be a significant and recurring issue. Many reviews pointed out the dated and worn-out conditions of the rooms, including stained, moldy carpets and damaged curtains. The presence of musty smells, humidity and occasional mold in bathrooms further detracted from the overall experience. Additionally, guests noted that some rooms were not well-maintained with issues such as old furniture, poor lighting and malfunctioning equipment, like air conditioning units and TVs.
While there were cases where rooms were found very clean and comfy, inconsistency in room upkeep was a common theme. Some rooms required better cleaning between stays, as well as more frequent and thorough maintenance to address wear and tear. The hotel seemingly needs to prioritize renovations to modernize its facilities and ensure higher standards of cleanliness. In summary, while the spaciousness and amenities of the rooms are commendable, improvements in cleanliness and maintenance are needed for a consistently positive guest experience.
Beds
While the 'Caribe Hotel Ponce' offers a mixed bag when it comes to bed comfort, there are notable positive remarks regarding the beds. Several guests found the beds to be super comfortable, delicious and cozy with clean and comfortable sheets that contribute to a pleasant sleeping experience. Some appreciated the friendly staff and quiet environment that complemented their stay.
However, recurring concerns about bed comfort did emerge. Many guests pointed out that the mattresses were old, sagging and, in some cases, in bad condition. Uncomfortable pillows and small bed sizes were also mentioned. It seems that although some rooms had comfortable and clean beds, others could benefit from updated mattresses and pillows to enhance the overall comfort. This disparity in bed experiences indicates that the hotel could improve by providing consistent quality in bed furnishings across all rooms.
Cleanliness
Caribe Hotel Ponce presents a mixed bag in terms of cleanliness. On the positive side, many guests commend the cleanliness of the rooms and overall facilities with some describing them as very clean, super clean and even extraordinary in terms of cleanliness. The attentive cleaning staff also receives praise for providing clean towels daily and many guests found the rooms comfortable and up to expectations.
However, several reviews highlight areas where the hotel falls short. Issues such as dirty carpets, mold in bathrooms and poorly maintained public areas are frequently mentioned. The condition of the bathrooms appears to be a recurrent problem with guests reporting dirty tiles, dust and even mold. Some guests also noted issues with the pool area, mentioning it was not properly cleaned.
Furthermore, there are mentions of outdated rooms needing serious upgrades and overall better upkeep. Some reviewers also noted that certain areas are not well-maintained with neglected hallways and smelly rooms detracting from the experience.
In summary, while Caribe Hotel Ponce can offer a clean and comfortable stay for some, others may find the inconsistent cleanliness standards less satisfactory, especially in certain aspects of the hotel's maintenance and housekeeping.
Staff
Caribe Hotel Ponce enjoys an overwhelmingly positive reputation when it comes to the friendliness and attentiveness of its staff. Multiple guests have praised the hotel staff for being exceptionally friendly, courteous and always willing to help. From the front desk to housekeeping, the consensus among visitors is that the employees are helpful, kind and ensure a pleasant stay for all guests.
The professionalism and customer service skills of the staff frequently stand out with many reviews highlighting the staff’s excellent service and exceptional hospitality. Guests frequently mention the warm welcome they receive upon arrival and the attentive treatment throughout their stay. The front desk staff, in particular, receive numerous commendations for being super friendly and helpful, contributing to a superior customer experience.
The night staff and security are noted for their attentiveness, ensuring guests feel safe and well-cared for during their stay. Housekeeping staff also receive high marks for friendliness and providing daily upkeep of the rooms. The dining staff are generally considered friendly, although there are a few remarks suggesting room for improvement in their demeanor.
While a few outliers mention instances of unprofessional behavior or moodiness, these seem to be exceptions rather than the norm. Overall, the staff’s kindness, responsiveness and unwavering commitment to excellent service make Caribe Hotel Ponce a comfortable and inviting place to stay.
Wi-Fi
Visitors to Caribe Hotel Ponce generally had a mixed experience with the hotel's Wi-Fi service. Positive feedback highlighted that the Wi-Fi was generally good with instances of excellent and fast internet speeds and phrases such as Wi-Fi works well and Wi-Fi was perfect emphasizing the good quality of the connection. Guests also mentioned having no significant issues and finding the Wi-Fi acceptable with some pointing out the free wifi availability.
Despite the overall positive notes, some guests did experience issues. Phrases indicating poor or terrible Wi-Fi, especially in the rooms, were present. Problems ranged from very slow internet and the Wi-Fi signal going away to specific device connectivity issues such as an iPhone not being able to connect. A few guests also mentioned quality issues with the TV and streaming services.
In summary, while many guests found the Wi-Fi at Caribe Hotel Ponce to be satisfactory, there were enough negative comments to suggest that the service might be inconsistent, potentially depending on the room or conditions at the time of stay.
Pool
The pool at Caribe Hotel Ponce garners mixed reviews. Positively, guests have enjoyed the spacious and well-maintained pool area, which they find clean and inviting. It's described as big and comfortable, perfect for families with lots of sunbeds and towels available. The tranquil atmosphere and additional amenities like a separate kids' pool and hydrotherapy area also add to its appeal. For those seeking relaxation, the pool is often highlighted as a peaceful spot with plenty of shade and a comfortable setting.
However, some guests have noted issues regarding pool cleanliness and maintenance with reports of cloudy water, bugs and debris. Several reviews mention that the pool can be too cold and suggest that it should open earlier and stay open longer, especially given the warm climate. Other concerns include restricted access and limited amenities such as the lack of umbrellas and closed pool bars. Overall, while the pool area is appreciated for its size and potential, there are calls for improved maintenance and extended operating hours to enhance the experience for all visitors.
Parking
Caribe Hotel Ponce has received generally positive feedback regarding its parking facilities. Guests appreciated the availability of free and secure parking near their rooms with ample and accessible spaces for ease of use. The parking area is described as big and controlled for security, which adds a layer of comfort for vehicle owners.
However, certain reviews highlight some limitations. A few guests noted that the lot can get crowded, suggesting a need for more parking spaces. While there is sufficient parking overall, some experienced difficulty finding a spot, especially near the hotel entrance. There were also comments about confusion with entry points to the parking lot and the presence of Luma cars occupying spaces, which detracted from the overall convenience.
Despite these concerns, the consistently available private parking, combined with the hotel's pool and friendly staff, has left many guests satisfied with their stay. The hotel’s effort to provide secure and free parking close to the rooms enhances the guest experience, even though some improvements could be made to address the limited and sometimes crowded parking area.
Family
Caribe Hotel Ponce is a popular destination for families looking for a comfortable and welcoming environment. With decades of history hosting repeat visitors, the hotel has firmly established itself as a favorite spot for family getaways. Guests frequently mention the family-friendly atmosphere, which is underscored by the accommodating and friendly staff who contribute significantly to a pleasant stay.
The hotel’s pool area is a major highlight, especially with sections flagged specifically for children, making it an enjoyable and safe activity for kids. Reviews consistently praise the spacious and wonderful pool area that caters to family fun, although it closes relatively early at 8 pm.
Accommodations at Caribe Hotel Ponce are noted for their comfort and cleanliness. Rooms are described as spacious and super clean with comfortable beds, adding to the overall positive experience. Additionally, practical amenities like family suites provide convenience for larger groups.
Other family-friendly amenities include a game room and a designated kids' pool area, ensuring that there are ample activities to keep young ones entertained. The hotel's location is also favorable for those looking to visit friends and family, adding another layer of convenience for guests.
Overall, Caribe Hotel Ponce is well-regarded by visitors for its family-friendly environment, accommodating staff and excellent facilities, making it a reliable choice for family vacations.
3 Star
Caribe Hotel in Ponce offers a decent experience appropriate for a three-star hotel with friendly staff and comfortable, clean rooms. The facilities, although needing some improvements and updates, provide a satisfactory stay with essentials like WiFi service. Common areas could use better maintenance and shaded zones for dining would enhance the guest experience. The hotel presents a balance of features but some elements feel worn out. It's important to note that the cleanliness and service quality might not exceed expectations for a three-star rating with some guests feeling it falls short compared to similar rated hotels. The breakfast and general upkeep are average, aligning with three-star standards. The hotel offers convenience for travelers, but the overall service and facilities could benefit from enhancements to better justify the rates charged.
Business
Caribe Hotel Ponce offers a serene and quiet location, ideal for those seeking a tranquil environment. The staff consistently receive praise for their friendliness, helpfulness and professionalism, enhancing the overall guest experience.
For business travelers, the hotel provides certain essential amenities such as reliable WiFi access, a conference room and reception halls. However, several reviews indicate a need for improvements and renovations, describing the hotel as looking dated and in need of maintenance. While business facilities are available, guests noted there are no designated business class rooms.
Preventive protocols for COVID-19 are well-implemented, ensuring a safe stay. Despite some challenges, such as occasional poor WiFi and a requirement for better business client services, Caribe Hotel Ponce remains a functional option for business travelers who value friendly service and a peaceful atmosphere.
Accessible
Caribe Hotel Ponce generally receives positive feedback regarding its accessibility for guests with disabilities. Many guests have highlighted the pool as being suitable for those with mobility difficulties. The comfortable rooms are described as accessible and promoting a relaxing atmosphere. The hotel offers designated rooms for disabled individuals, ensuring that their needs are met during their stay. A security guard's assistance with parking near the entrance enhances ease of access, which adds to the overall sense of security and convenience for guests.
The hotel's location is also praised for being easily accessible, super close to the freeway and close to various attractions and amenities. Overall, guests find the hotel to be affordable, super clean and friendly, contributing to a comfortable and accessible environment.
However, there are some areas for improvement. A recurring issue noted by multiple guests is the lack of an elevator, which can be a significant drawback for those with mobility impairments. Additionally, there's a need for more accessible restrooms and more accessible rooms to better cater to the needs of all guests. The shower chair provided is mentioned as being extremely small, which may not be suitable for all users. Nonetheless with good accessibility features overall and a helpful staff, Caribe Hotel Ponce remains a viable option for travelers with disabilities seeking an accommodating place to stay.
Children's Pool
The Caribe Hotel Ponce offers a variety of pool options that cater well to families with young children. A highlight is the separate, smaller pool specifically designed for the little ones, ensuring a child-friendly environment. The children not only enjoyed these dedicated spaces but also found them to be incredibly safe. Multiple reviews noted the presence of flagged children areas and flat spaces around the pool, further enhancing the safety and enjoyment for kids. Despite a few remarks about the lack of a distinct children’s pool, the majority of feedback indicated that kids took great pleasure in the available pool facilities, making it a favorable option for families visiting the hotel.
Honeymoon
Guest reviews suggest mixed experiences for honeymooners at Caribe Hotel Ponce. While some found the honeymoon suites romantic and quiet, others felt the hotel could improve its offerings for special occasions. There were mentions of special suites designed for honeymooners, though availability seemed to be an issue for some guests. The overall impression indicates that the hotel might not be the best option for honeymooners, as a few guests noted that their experience could have been better and that the pace was too slow.
Yes, Caribe Hotel Ponce has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Caribe Hotel Ponce.
No, Caribe Hotel Ponce doesn't allow dogs.
Yes, parking facilities are available at Caribe Hotel Ponce.