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Summary of reviewsMogale Royal Gardens is well-regarded for its tranquil setting and proximity to the Mall of the North, offering guests a peaceful escape from urban life. The hotel's exteriors are visually appealing with well-maintained grounds that match the online images, creating a serene and secure atmosphere. However, guests should be prepared for some navigational challenges due to poorly marked gravel roads and confusing directions that can make the journey to the property somewhat difficult.
Breakfast at Mogale Royal Gardens stands out for its quality, taste and presentation, frequently described as amazing and delicious. The friendly chefs enhance the dining experience, although service can sometimes be slow and guests have suggested that a greater variety of options would be beneficial.
The rooms at Mogale Royal Gardens receive mixed reviews. Positively, guests appreciate the spaciousness, cleanliness and well-maintained decor, especially for romantic occasions. The rooms are equipped with useful amenities like fridges and a variety of TV channels and the bedding is often highlighted for its comfort. However, some maintenance issues have been reported, including non-functional air conditioners, weak toilets and occasional cleanliness lapses. Others mentioned specific problems such as broken furniture, ants and remnants of previous occupants. Despite these drawbacks, the general cleanliness and spaciousness are praised.
Cleanliness across the property is noted positively with well-kept outdoor areas like the pool and yard contributing to a relaxing atmosphere. The reception is often described as welcoming, enhancing the overall experience. Nevertheless, isolated issues with room cleanliness such as dirty showers and insufficient towel changes have been reported.
The staff at Mogale Royal Gardens receive high praise for their friendliness, responsiveness and excellent service. The receptionists, chefs and owners are frequently commended for their helpful and accommodating nature, significantly contributing to a pleasant stay.
Wi-Fi connectivity is an area needing improvement with guests reporting weak signals and frequent disconnections, especially in the rooms. The service is more reliable closer to the reception area, though power outages can further affect connectivity.
Beds at Mogale Royal Gardens are generally comfortable, providing a good night's sleep for most guests. The quality of bedding is often highlighted, though some guests experienced issues with noise and cleanliness, including isolated mentions of bed bugs. Overall, most visitors can anticipate a comfortable stay.
In summary, Mogale Royal Gardens offers a predominantly positive experience with commendations for its serene location, quality breakfast, friendly staff and spacious rooms. Some areas require attention, particularly room maintenance and Wi-Fi connectivity, but the overall experience remains favorable for most guests. Show more
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Categories
Hotel with Spa
This hotel is listed among Polokwane's spa hotels and is specifically known for its exceptional spa facilities. It offers guests a dedicated space for relaxation and wellness treatments.
Family Friendly Hotel
This hotel is tagged as a family-friendly hotel.
Romantic Hotel
Mogale Royal Gardens offers a serene environment with well-maintained gardens. The tranquil setting and luxurious amenities create a romantic atmosphere.
Hotel with Parking
This hotel provides a variety of parking options, including free parking, on-site parking, private parking, and valet parking, along with accessible parking facilities.
Cheap Hotel
Mogale Royal Gardens offers comfortable accommodations at a reasonable price. It's known for providing a pleasant stay without exceeding budget constraints.
Hotel with Outdoor Pool
The hotel features an outdoor swimming pool. Mogale Royal Gardens provides a relaxing environment with its pool and garden.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Room Types
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.
Executive SuiteThe spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a tea and coffee maker, a wardrobe, a tiled floor, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Standard King RoomThe spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a tiled floor, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Standard CabinThe fireplace is the standout feature of this bungalow. This bungalow features 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. Guests will find a refrigerator, an oven and a microwave in the kitchenette. The bungalow also comes with a barbecue. The bungalow features a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 4 beds.
Guest Reviews
Location
Nestled just a short distance from the Mall of the North, Mogale Royal Gardens offers a quiet and cool retreat away from the hustle and bustle of the town. The property is visually appealing with well-kept exteriors that match the beautiful pictures seen online. Its secure and private setting provides a peaceful environment for guests.
However, potential visitors should be prepared for some difficulties regarding the approach to the hotel. The route involves about 2 to 3 kilometers of gravel roads, which can be uneven and problematic, especially for low-profile vehicles. The lack of clear signage and correct online location information has caused some travelers to get lost, making the journey there somewhat daunting and confusing.
Despite these road challenges, the proximity to the Mall of the North is surprisingly convenient, allowing easy access to shopping and dining options. While the directions could benefit from more accuracy and clarity, once found, the hotel itself stands as a charming and serene getaway.
Breakfast
Mogale Royal Gardens offers a breakfast experience that has left many guests pleased with its quality and flavor. Descriptions of breakfast frequently highlight it as amazing, good and delicious, emphasizing well-prepared meals and very good service. The friendly chefs contribute positively to the overall experience, despite occasional delays in service. While some guests feel the breakfast options could benefit from an upgrade or more variety and there were instances where breakfast logistics caused minor inconveniences. Overall, the breakfast receives strong commendation for its taste and preparation.
Rooms
Rooms at Mogale Royal Gardens garner mixed feedback from guests. On the positive side, many visitors appreciate the spaciousness and cleanliness of the rooms, often describing them as accommodating and well-maintained. The decor, especially for romantic occasions, is often praised for adding a charming touch. The facilities provided, such as fridges and the availability of TV channels, contribute to the comfort of the stay. Guests have noted that the rooms match their online descriptions, which is a significant plus. The bedding is also highlighted as a pleasant aspect of the room experience.
However, there are areas needing improvement. Reports of non-functional air conditioners and weak flushing systems in toilets indicate maintenance issues. Some visitors experienced broken furniture and door handles, as well as ants and remnants of prior occupants' food in the room. The absence of essentials like a microwave and iron presented inconveniences for some. Additionally, intermittent problems with hot water and load shedding were noted, which affected the overall comfort. Challenges in room allocation, such as bookings being given away and disruptions for payment, also affected guest experiences. Despite these drawbacks, the overall cleanliness and spaciousness of the rooms remain a notable positive for visitors.
Beds
Mogale Royal Gardens generally receives positive feedback regarding their beds. Many guests found the beds to be comfortable, contributing to a good night's sleep. The bedding frequently garnered praise with several guests highlighting its quality. The hotel also received commendations for its cleanliness and good service, enhancing the overall experience for visitors. However, some guests experienced issues, mentioning uncomfortable beds that were notably noisy and appeared worn out. Additionally, there were concerns about cleanliness with reports of linens and pillows not meeting expectations and an isolated mention of bed bugs. Nevertheless, the majority of the feedback suggests that guests could expect a decently comfortable stay when resting at Mogale Royal Gardens.
Cleanliness
Mogale Royal Gardens receives mixed reviews when it comes to cleanliness, but numerous guests have highlighted its positive aspects. Many reviewers commend the hotel for its clean and well-maintained property, complimenting the spacious and tidy rooms. The beautiful aesthetics and cleanliness inside and out are frequently noted, making it an appealing choice for visitors. The reception is often described as welcoming and friendly, enhancing the overall positive experience.
The hotel's outdoor spaces, including the pool area and yard, are praised for their cleanliness and beauty, providing a relaxing atmosphere for guests. Despite some issues with dusty surfaces and occasional dirty linens, the general consensus points towards an overall clean and convenient facility. Clean towels and a well-kept environment contribute to a pleasant stay for most visitors.
However, there are several areas for improvement. Some guests had negative experiences with room cleanliness, finding trash from previous visitors, dusty surfaces and dirty basins upon arrival. Specific mentions of dirty showers, broken furniture and unclean sheets seep through the reviews. Additionally, the lack of regular housekeeping and insufficient towel changes were noted.
On the more positive side, the hotel's efforts to mitigate power outages with a generator, ensuring a load-shedding-free experience and its friendly staff, add to the convenience and comfort of the stay. While there are some discrepancies in the housekeeping services, Mogale Royal Gardens still manages to provide a primarily clean and well-maintained environment for most of its guests.
Staff
Mogale Royal Gardens is frequently praised for its friendly and welcoming staff. Guests have consistently highlighted the accommodating nature of the chefs, the excellent service provided and the remarkable responsiveness and helpfulness of the staff. The receptionists, in particular, have been noted for their friendliness and efficiency in resolving issues swiftly. The ownership has also received commendation for excellence. While there were occasional comments regarding security and overall facility quality, the overall impression is one of a pleasant stay with an emphasis on exceptional guest service.
Wi-Fi
Mogale Royal Gardens offers a mixed experience when it comes to Wi-Fi connectivity. Guests have reported that the Wi-Fi signal is very weak and often disconnects, making it difficult to maintain a stable connection. Notably, there is no internet or Wi-Fi available in the rooms with the service only working closer to the reception area. Loadshedding and occasional electricity outages further complicate the issue, leading to instances where the Wi-Fi does not work at all. Overall, addressing these connectivity issues could significantly enhance the guest experience.
Yes, Mogale Royal Gardens has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mogale Royal Gardens.
No, Mogale Royal Gardens doesn't allow dogs.
Yes, parking facilities are available at Mogale Royal Gardens.