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Summary of reviewsSunset Reef Resort & Spa, located in a serene and picturesque part of the island, is celebrated for its idyllic setting by the sea and breathtaking views. The resort offers an inviting retreat for those seeking a peaceful and relaxing getaway. Despite a few mixed reviews, many aspects of the resort garner considerable praise.
Guests are particularly impressed with the resort's location, offering easy access to a nearby long and sandy beach, ideal for various activities like running, swimming, and snorkeling. The hotel's proximity to lush greenery and the sea enhances the dining experience, with restaurants that open out to the picturesque ocean views.
The attentive and welcoming staff at Sunset Reef are consistently highlighted as a key asset, creating a friendly and comfortable atmosphere for guests. The team, known for their warm hospitality and exemplary service, leave a lasting impression, with particular individuals receiving special mention for their exceptional efforts.
The swimming pool is another favorite feature, frequently praised for its cleanliness, beauty, and the scenic backdrop of the ocean. Additionally, with amenities like a massage bar and sports facilities, the resort provides numerous options for guests to unwind and enjoy their stay.
For families, the resort provides a welcoming environment, with well-designed family rooms and a strong family-friendly atmosphere. The tranquil surroundings and attentive customer service make it an ideal destination for families seeking comfort and relaxation by the sea.
While the resort shines in many areas, breakfast emerges as a subject of mixed reviews, with guests noting a lack of variety and a repetitive menu. Similarly, dinner experiences receive divided opinions, with guests appreciating the generous servings but expressing a desire for more diversity and flair in the offerings.
Room comfort is generally praised, with spacious, well-furnished interiors and stunning views. However, some concerns about cleanliness and maintenance, particularly regarding the state of the towels, linens, and certain room elements, suggest areas for improvement.
Despite these minor shortcomings, Sunset Reef Resort & Spa stands out for its stunning location, exceptional staff, beautiful pool, and family-friendly environment, making it an attractive choice for travelers seeking a quaint coastal retreat. Show more
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Categories
Hotel near Golf Courses
Located in Pointe aux Piments, this resort lists a 'golf course (within 3 km)' among its activities. This indicates close proximity to a golf facility for guests.
Hotel near The Beach
Situated on Coastal Road in Pointe aux Piments, this resort provides beach access. The beachfront location allows for convenient enjoyment of the coastal environment.
Hotel with Spa
The resort features a spa that provides a range of treatments designed for relaxation and rejuvenation. It aims to offer a tranquil environment for guests to unwind.
Hotel with Parking
The hotel provides parking for guests. The parking area is conveniently located and well-maintained.
Accessible Hotel
This resort provides accessible parking and a toilet with grab rails.
3-Star Hotel
This resort offers a tranquil setting with good amenities. It provides a relaxing experience for guests, with positive reviews regarding its service and overall ambiance.
Hotel with Outdoor Pool
The resort features an outdoor pool and a children's pool, complemented by a sun terrace. The pool area offers views overlooking the beach.
Hotel with Children's Pool
The resort offers an outdoor pool and a children's pool. This facility is part of the hotel's family amenities, including a kids' corner for entertainment.
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
Room Types
Family DuplexThis family duplex room features a balcony, flat-screen TV. tea-and-coffee making facilities and a private bathroom. The ground floor has a king size bed and stairs lead up to another bedroom with 2 single beds.
Standard Double RoomThis double room features a hot tub. This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with sea views. The unit has 1 bed.
Guest Reviews
6.5
Rated
Location
Sunset Reef Resort & Spa is nestled in a serene and picturesque location in the north of the island, offering guests an idyllic escape right by the sea. Renowned for its breathtaking sea views, each room provides an eye-catching vista that guests can't seem to get enough of. The resort is celebrated for its beautiful sunsets and for offering a peaceful, quiet environment perfect for relaxation.
Surrounded by natural beauty, the hotel is within a short walking distance to a wonderfully long, sandy beach lined with trees and greenery, ideal for running, swimming, and snorkeling. The hotel's restaurant and dining areas open spectacularly to the sea, providing a refreshing setting for generous and delicious meals.
The amenities and services at Sunset Reef Resort & Spa, including a beautiful pool, sports facilities, and a massage bar, enhance the overall experience. Attentive and welcoming staff further elevate the comfort of this well-regarded resort. Despite some inconsistencies in accessibility and location feedback, the resort's prime seaside position and friendly atmosphere contribute significantly to its appeal, making it an attractive destination for those seeking a charming coastal retreat.
Breakfast
Sunset Reef Resort & Spa's breakfast experience is met with mixed reviews from guests. The offerings are generally described as basic yet satisfactory, with options like omelettes and pancakes earning positive nods. However, a notable lack of variety is a common theme; guests frequently mention the repetitive nature of the menu, which remains unchanged daily, with limited selection and minimal fresh fruit or dairy options. The breakfast setup appears more suited for shorter stays due to its monotonous nature. Some visitors express disappointment due to the absence of whole-grain bread, fresh juices, and timely service, suggesting that improvements could be made to enhance the dining experience. Nonetheless, for those content with a straightforward meal, the breakfast is adequate but could benefit from increased diversity to better align with the expectations of a more comprehensive buffet offering.
Dinner
The dining experience at Sunset Reef Resort & Spa offers a mix of opinions, with guests highlighting certain positive aspects while also indicating areas in need of improvement. Several reviews mention that the dinners are simple and generally good, with occasional praise for being plentiful and varied. However, there is a notable emphasis on the lack of variety and repetitive nature of the meals, which seems to be a recurring theme throughout guest feedback. While some found the dinners excellent, others felt that the meals were bland, typical of Mauritian cuisine, and not ambitious enough, with insufficient choices especially for vegetarians.
The buffet offerings also drew mixed reactions, with some describing them as disappointing and lacking freshness or appeal. Guests have expressed a desire for more quality and quantity in their dining options, suggesting an upgrade in the presentation and selection available. Although the hotel offers a clean environment and beautiful ocean views, the dining experience, particularly the dinners, has room for enhancement according to guest feedback. Overall, the resort could benefit from diversifying its menu to better meet the expectations of its varied clientele.
Rooms
Sunset Reef Resort & Spa offers rooms that generally provide comfort and a good night's sleep, with guests frequently mentioning their spaciousness and well-furnished interiors. While the architecture and hospitality of the staff add to the charm of the place, some rooms boast beautiful views that are particularly appreciated. The bedding is comfortable, and air conditioning in the rooms operates quietly, creating a serene environment. Though the rooms largely match descriptions, certain areas require attention, such as aging furniture and weak lighting.
However, there are notable concerns highlighted by guests that could affect one's stay. Issues such as inadequate cleaning, moldy bathroom seals, and stained or torn towels pose challenges to maintaining satisfactory hygiene standards. Instances of water leaks and unkempt elements like cobwebs and dirt detract from the overall experience. While the resort offers value for money, improvements in room maintenance and amenities could enhance guest satisfaction.
Beds
Sunset Reef Resort & Spa offers a mix of experiences when it comes to its beds. Many guests find the beds comfortable, complemented by bedding that receives praise for its comfort and daily maintenance. However, there are occasional concerns about the cleanliness and condition of the bed linen and towels, with reports of stains and worn-out materials. While some guests appreciate the good quality of beds, others find them less satisfactory, mentioning that certain beds feel too short or uncomfortable. Overall, the bedding experience at Sunset Reef seems to be generally positive but with room for improvement in terms of cleanliness and comfort consistency.
Cleanliness
Sunset Reef Resort & Spa presents a mixed bag of cleanliness experiences, primarily showing areas that need improvement. While some reviews commend the staff for cleaning rooms nicely and maintaining a friendly disposition, many guests have expressed dissatisfaction regarding the overall cleanliness of the establishment. Common concerns include stained sheets and towels, dirty floors, and inadequate maintenance of the rooms. Issues such as ants, cobwebs, and lizards further diminish the impression of cleanliness. The extent of cleanliness in communal spaces like the pool and kitchen, as well as the immediate hotel grounds, often leaves guests wanting more. The resort seems to struggle with providing the standards expected of a three-star rating, signaling the need for a thorough refresh and a more meticulous approach to cleaning. Despite a few glimpses of tidiness, the resort is largely perceived as needing significant improvement to create a truly welcoming and clean environment.
Staff
Sunset Reef Resort & Spa boasts a remarkable team that leaves a lasting impression on its guests, consistently praised for their friendliness and attentive service. The staff are known for their warm smiles and welcoming demeanor, ensuring that guests feel right at home from the moment they arrive. Their commitment to exceptional service is evident in their responsiveness and attentiveness to detail, making every effort to address guest needs and preferences.
Particular members of the team, such as Kunal, Mr. Robert, and Kevin, receive individual accolades for their exceptional service, though some guests note that the level of helpfulness varies depending on the staff member. Nonetheless, the majority highlight the staff's efficiency, kindness, and dedication to creating a comfortable and inviting atmosphere.
Guests appreciate the skilled and motivated team at the resort, who consistently exude courtesy and efficiency. They go above and beyond to ensure a pleasant stay, with many guests noting the impeccable service provided. Overall, the staff at Sunset Reef Resort & Spa are recognized for their warm hospitality, making it a standout destination for travelers seeking attentive and caring service.
Pool
Sunset Reef Resort & Spa offers a swimming pool that frequently garners praise from guests for its aesthetic appeal and cleanliness. Many visitors appreciate the large and clean nature of the pool, noting its beauty and the pleasant surrounding lounge chairs. The pool's proximity to the sea provides a stunning view, enhancing the overall experience. While some feedback mentions maintenance issues, others clearly highlight the pool as well-maintained and a beautiful feature of the resort.
Despite some mixed reviews regarding the size and upkeep, the pool remains a central attraction, particularly with features like the pool bar adding to its appeal. Some guests note challenges such as towel availability during extended stays, but overall, the pool area contributes positively to the relaxation experience at the resort, complemented by amenities like massage services.
Beach
Sunset Reef Resort & Spa boasts a stunning setting, albeit without a direct beach access. The nearby coastline is characterized by rocky terrain rather than sandy shores. Nevertheless, a beautiful, long beach perfect for running, swimming, and snorkeling lies just a brief three-minute walk away. This beach, with its lush trees and calm sea, serves as a delightful retreat for guests willing to take a short walk from the hotel. While the resort itself offers a lovely pool area overlooking the wild rocky beach, those seeking sandy shores might find it necessary to travel a bit. Options for reaching the more traditional beaches are accessible by car, although the infrequent local bus service and the cost of daily taxis may pose a challenge. Despite these aspects, the surrounding area's natural beauty and nearby serene beaches provide a lovely beach experience for those seeking an escape into nature.
Family
Sunset Reef Resort & Spa provides a welcoming environment for families, highlighted by a well-designed family room that impresses guests with its spacious two-level layout and balcony offering stunning views. With a strong family atmosphere, the resort is touted as a perfect choice for families seeking a tranquil and friendly stay. The attentive customer service, characterized by pleasant and helpful staff, further enhances the experience, offering valuable advice and accommodation for excursions beyond the hotel premises. Guests appreciate the hotel's family-friendly ambience and quiet surroundings, considering it a good value for families looking for comfort and relaxation by the sea, particularly with amenities like the swimming pool and a restaurant room facing the ocean.
Yes, Sunset Reef Resort & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Sunset Reef Resort & Spa.
No, Sunset Reef Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Sunset Reef Resort & Spa.