Silver Mountain Resort & Spa
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Summary of reviewsNestled in the serene Carpathian mountain forests, Silver Mountain Resort & Spa provides an exceptional retreat characterized by tranquility and breathtaking natural surroundings. Guests are consistently charmed by the beautiful, secluded environment, panoramic views and clean air, making it an ideal escape from bustling city life. The resort's strategic location, conveniently placed between Brașov's historical center and the Poiana Brașov ski slopes, allows for a perfect blend of city exploration and mountain adventures.
The breakfast at the resort is particularly notable, frequently praised for its rich variety and high quality, accommodating diverse tastes, including vegan options. Highlights include luxurious items like caviar and prosecco and live cello music that enhances the dining experience. The elegant venue and friendly staff further contribute to making breakfast a standout aspect of the stay.
Dinner at the resort receives a mix of feedback. Many guests enjoy the delicious, well-prepared food and festive ambiance often accompanied by live music, although some inconsistencies in service quality and speed are noted. While the food is often found to be tasty and well-presented, occasional issues such as long wait times, high prices and unprofessional staff behavior have been reported.
The rooms are largely appreciated for their spaciousness, cleanliness and modern amenities, offering superb mountain views and a comfortable stay. However, some guests have noted minor issues like superficial cleaning, maintenance problems and a confusing hotel layout. Despite these drawbacks, the overall ambiance, friendly staff and quality of accommodations make the resort a favorable choice for many visitors.
Cleanliness is generally well regarded with many guests praising the clean and well-maintained rooms, pools and spa areas. However, some have reported inconsistencies, including sporadic cleaning schedules, dirty hallways and maintenance issues.
The staff is mostly praised for their friendliness, professionalism and helpfulness, especially the front desk and restaurant personnel. Nevertheless, some inconsistencies in service quality, including untrained or unprofessional attitudes, have been observed by a few guests.
Wi-Fi connectivity at the resort presents a mixed experience with some guests enjoying good and improved connections while others struggle with weak or non-existent signals in certain areas. This inconsistency has been a point of frustration for many.
The spa facilities stand out as a major highlight, offering a clean, tranquil environment with high-quality service, multiple pools, saunas and jacuzzis and particularly the popular heated rooftop pool. However, some guests note the small size of the spa area, occasional overcrowding and logistical inconveniences.
The gym is functional and well-maintained with a decent range of equipment, though it tends to focus more on cardio with limited strength training options. Some non-functional equipment and usability issues have been mentioned, but overall, it serves well for a workout.
Pool facilities, especially the heated outdoor pool, are often highlighted positively. Guests appreciate the cleanliness and ideal temperature of the outdoor pool, though some logistical challenges like accessing the pool area and occasional overcrowding have been pointed out.
In conclusion, Silver Mountain Resort & Spa offers a largely positive experience with its stunning location, excellent breakfast, comfortable rooms and a notable spa. While there are some areas needing improvement, the overall atmosphere and quality of the resort make it a memorable destination worth revisiting.
Categories
The breakfast at the resort is particularly notable, frequently praised for its rich variety and high quality, accommodating diverse tastes, including vegan options. Highlights include luxurious items like caviar and prosecco and live cello music that enhances the dining experience. The elegant venue and friendly staff further contribute to making breakfast a standout aspect of the stay.
Dinner at the resort receives a mix of feedback. Many guests enjoy the delicious, well-prepared food and festive ambiance often accompanied by live music, although some inconsistencies in service quality and speed are noted. While the food is often found to be tasty and well-presented, occasional issues such as long wait times, high prices and unprofessional staff behavior have been reported.
The rooms are largely appreciated for their spaciousness, cleanliness and modern amenities, offering superb mountain views and a comfortable stay. However, some guests have noted minor issues like superficial cleaning, maintenance problems and a confusing hotel layout. Despite these drawbacks, the overall ambiance, friendly staff and quality of accommodations make the resort a favorable choice for many visitors.
Cleanliness is generally well regarded with many guests praising the clean and well-maintained rooms, pools and spa areas. However, some have reported inconsistencies, including sporadic cleaning schedules, dirty hallways and maintenance issues.
The staff is mostly praised for their friendliness, professionalism and helpfulness, especially the front desk and restaurant personnel. Nevertheless, some inconsistencies in service quality, including untrained or unprofessional attitudes, have been observed by a few guests.
Wi-Fi connectivity at the resort presents a mixed experience with some guests enjoying good and improved connections while others struggle with weak or non-existent signals in certain areas. This inconsistency has been a point of frustration for many.
The spa facilities stand out as a major highlight, offering a clean, tranquil environment with high-quality service, multiple pools, saunas and jacuzzis and particularly the popular heated rooftop pool. However, some guests note the small size of the spa area, occasional overcrowding and logistical inconveniences.
The gym is functional and well-maintained with a decent range of equipment, though it tends to focus more on cardio with limited strength training options. Some non-functional equipment and usability issues have been mentioned, but overall, it serves well for a workout.
Pool facilities, especially the heated outdoor pool, are often highlighted positively. Guests appreciate the cleanliness and ideal temperature of the outdoor pool, though some logistical challenges like accessing the pool area and occasional overcrowding have been pointed out.
In conclusion, Silver Mountain Resort & Spa offers a largely positive experience with its stunning location, excellent breakfast, comfortable rooms and a notable spa. While there are some areas needing improvement, the overall atmosphere and quality of the resort make it a memorable destination worth revisiting.
Aparthotel for Honeymoon
Located in Poiana Brasov, this resort offers luxurious accommodations and a range of amenities, including a spa and multiple dining options. Its beautiful surroundings and relaxing atmosphere make it ideal for a romantic retreat.
Aparthotel with Spa
Silver Mountain Resort & Spa offers a full-service spa, spacious rooms, and balconies with mountain views. It includes an indoor pool and wellness facilities.
Dog Friendly Aparthotel
This resort & spa is pet-friendly, providing a range of amenities for both guests and their furry companions. It also features a pool and spa.
Romantic Aparthotel
Located in Poiana Brasov, this resort offers luxurious accommodations and a range of activities for couples. Its spa, stunning mountain views, and cozy atmosphere make it an ideal romantic destination.
Aparthotel with Swimming Pool
Offers a spa and wellness center, including pool facilities, set within a resort environment. The combination of spa services and pool access enhances the overall relaxation and leisure experience.
Heated Pool Indoor Pool Outdoor Pool
Aparthotel with Outdoor Pool
As a resort and spa, it likely offers comprehensive outdoor pool facilities alongside spa services. The 'Spa' in the name suggests a focus on relaxation and wellness amenities.
Aparthotel with Indoor Pool
The resort's full-service spa includes an indoor pool with sun loungers. Guests can also relax in the hot tub and sauna.
Aparthotel with Heated Pool
Silver Mountain Resort & Spa offers a variety of heated pools, including both indoor and outdoor options. The heated outdoor pool is frequently mentioned positively for its comfortable temperature, and the indoor pool is part of the spa center.
Aparthotel with Parking
Small Aparthotel
Guest Reviews
Nestled in the tranquil embrace of the Carpathian mountain forests, Silver Mountain Resort & Spa stands out as a marvelous getaway. The location is superb, offering a perfect retreat from the hustle and bustle, situated in the middle of serene nature and surrounded by lush spruce trees. Visitors relish the beautiful, secluded surroundings that offer clean air and stunning, panoramic views of the landscape.
The resort's strategic placement halfway between the historical center of Brașov and the popular ski slopes of Poiana Brașov is a significant advantage, making it easy for guests to enjoy both city exploration and mountain adventures. This proximity to essential spots, while still being off the beaten path, provides a perfect balance for those looking to escape the crowdedness of more conventional resorts.
The breathtaking views from the balconies and the well-maintained outdoor pool area add to the overall appeal. Guests often highlight the peaceful and relaxing atmosphere, ideal for a mountain escape. Despite being somewhat isolated and requiring a vehicle for convenience, the resort's beautiful and quiet setting has consistently enchanted its visitors, who find it a dream location worth visiting again and again.
At the Silver Mountain Resort & Spa, breakfast appears to be a significant highlight, consistently praised for its rich variety and high quality. Guests describe the breakfast as amazing, fabulous and extraordinary with ample selections that cater to diverse tastes, including vegan options. Many reviews note the availability of luxurious items like caviar, prosecco and Romanian-style bacon, alongside a wide array of dishes such as pancakes, cheeses and a variety of pastries and sweets.
The breakfast buffet is characterized by its diversity, being rich, comprehensive and suitable for all palates. Guests often mention the exceptional quality of the food with some deeming it the best and most comprehensive breakfast they have encountered in their lifetime. Live cello music during breakfast further enhances the dining experience, creating a pleasant atmosphere.
Despite the occasional comment about the breakfast being on the expensive side, the overall sentiment is overwhelmingly positive with many highlighting that the quality and variety justify the cost. The venue where breakfast is served is noted for its elegance and the friendly, respectful staff enhances the dining experience.
In summary, the breakfast at Silver Mountain Resort & Spa is frequently described as a standout element of the stay, impressing guests with its diverse selection, high-quality offerings and delightful ambiance.
The dining experience at Silver Mountain Resort & Spa presents a varied tableau of feedback. Guests have praised the restaurant for offering delicious, well-cooked food and an intimate atmosphere often complemented by live music, creating a relaxing and festive dining environment. Dishes at both breakfast and dinner are frequently described as tasty and diverse and some specific examples include high-quality and beautifully presented meals with flavors that delight the palate.
However, not all feedback is glowing. Issues were reported with the speed and quality of service, including long wait times and instances of cold or poorly prepared food. Complaints have also been made about the high prices, which some felt did not match the quality of the food served. There were reports of a lack of variety and some dishes being extremely disappointing, such as poorly cooked meat and unappetizing fast-food-like options.
The restaurant's ambiance and decor received positive remarks with some guests noting the clean and elegant setting as well as professional and courteous staff interactions. Despite this, service inconsistency has led to a few negative dining experiences with rude staff behavior and unprofessionalism noted on occasions.
While some found the food to be worth the money, others felt the price-to-quality ratio was not justified. Improvements in menu variety and service speed could enhance the overall dining experience. The inclusion of live music is a distinct highlight that guests appreciated during their stay.
Silver Mountain Resort & Spa offers a variety of room options that have captured a mixed but largely positive reception from guests. Most visitors appreciated the spaciousness of the rooms, often describing them as large, clean and modern. The apartments were particularly noted for their generous dimensions, comfort and superb mountain views. Rooms are well-maintained, equipped with convenient amenities like minibars, microwave ovens, cutlery and dishes. The comfortable beds and attractive decor also received positive mentions.
However, some rooms exhibited issues that need addressing. Although generally clean, there were occasional complaints about superficial cleaning, broken fixtures and a few maintenance problems. Some guests experienced discomfort due to the lack of air conditioning and noisy heating systems. Others highlighted that the hotel's layout is somewhat confusing, requiring a bit of a trek to access the main facilities like the reception, pool and restaurant.
Despite these minor drawbacks, the resort's overall ambiance, spacious living areas and scenic views make it a favorable choice for many travelers. The staff's friendliness and the quality of the breakfast were also appreciated, contributing positively to the guest experience.
Silver Mountain Resort & Spa has received mixed feedback regarding the quality of its beds. Many guests found the beds to be comfortable, clean and large, providing them with excellent sleep experiences. Specific praise included descriptions of the beds as very comfortable, big and soft with some guests even claiming it was the best sleep they ever had.
However, there were notable criticisms. Some guests pointed out issues with the beds being too small, the mattresses being worn-out or uncomfortable and the pillows being hard. There were also complaints about low-quality bedding and occurrences of stained sheets. These negative aspects mention discomfort from the poor quality of the mattresses with some beds causing back pain or having springs pressing against guests' backs.
Overall, while a significant number of people enjoyed the beds and highlighted their comfort, there were consistent concerns regarding the quality and maintenance of both the mattresses and bedding, detracting from the overall experience for some guests.
'Silver Mountain Resort & Spa' has garnered a mixed reputation when it comes to cleanliness, reflected in a variety of guest experiences. On the positive side, many guests appreciated the impeccable cleanliness of the rooms, which were described as clean, cozy and well-maintained. Numerous reviews highlight the commendable efforts of the cleaning staff and noted that the apartments were very spacious and clean. The pool and spa areas also received praise for their cleanliness and several guests found the overall property exceptionally clean with modern comforts.
However, some guests reported significant issues, citing that cleanliness left much to be desired. There were troubling accounts of dirty hallways, poorly maintained facilities and sporadic cleaning schedules. Specific criticisms included dirty bathrooms, insufficient towel changes, stained furniture and unaddressed maintenance issues like broken bulbs and faucets. Unpleasant discoveries such as cockroaches, mold and even traces of food left by previous occupants added to the dissatisfaction.
Despite the exceptional cleanliness noted by many, these recurring cleanliness concerns indicate inconsistencies in housekeeping standards, suggesting that while some guests experience a spotless stay, others encounter issues that detract from their overall experience.
The staff at Silver Mountain Resort & Spa generally receive high praise for their friendliness and helpfulness. Many guests mention that the staff are attentive, polite and professional, contributing positively to their overall experience. The front desk personnel are often highlighted for their efficiency and pleasant demeanor. Additionally, the restaurant and pool staff are frequently noted for their professionalism.
However, some reviews indicate inconsistencies in service quality. Issues such as untrained personnel, unprofessional attitudes and a lack of attentiveness were reported. Some guests experienced unhelpful and even rude behavior from certain staff members, particularly in the reception area. Communication problems and a lack of proper signage also posed challenges for a few visitors.
Positive highlights include a courteous and accommodating approach from many staff members, who often greeted guests with a smile and were willing to assist with requests. Despite occasional shortcomings, the friendly and welcoming nature of much of the staff leaves a strong, positive impression on visitors.
Silver Mountain Resort & Spa has garnered mixed reviews regarding its Wi-Fi connectivity. On a positive note, some guests have reported a good and improved network connection with the internet working perfectly in their areas of the hotel. These guests appreciated the seamless connectivity, noting significant improvements compared to previous stays. However, many reviewers have highlighted consistent issues with the Wi-Fi. A significant number of guests experienced no Wi-Fi access in their rooms, while others mentioned non-existent or very weak signals across different parts of the hotel, including the restaurant.
Several guests reported having to contact reception due to the lack of connectivity, but problems persisted with no satisfactory resolution. Notably, some mentioned that Wi-Fi is reliably available only in the building with the reception, suggesting a significant discrepancy in service quality depending on room location. This inconsistency, coupled with the challenging mountainous terrain that may affect signal strength, seems to contribute to a frustrating internet experience for many guests. Overall, while there have been improvements, substantial issues remain that the resort needs to address to meet guests' expectations for reliable internet access throughout the property.
Silver Mountain Resort & Spa offers a top-notch spa experience characterized by cleanliness, tranquility and excellent service. The spa facilities, including multiple pools, saunas and jacuzzis, receive high praise for their quality and maintenance. Guests highlight the availability of both indoor and outdoor pools with the heated rooftop pool noted as particularly enjoyable. The staff at the spa are frequently commended for their friendliness and professionalism, contributing to an overall positive experience.
Despite the many positives, some guests mention drawbacks such as the small size of the spa area, especially given the large hotel complex. This sometimes results in crowded conditions and limited availability of certain amenities, such as the sauna and jacuzzi. Additionally, the spa's location in a separate building from the main accommodations can be inconvenient, particularly in cold weather.
Facilities like wet and dry saunas, heated pools and spacious spa rooms contribute to a relaxing environment, though some visitors report issues with ventilation and an unpleasant smell in the indoor pool area. Still, the variety of spa services, including massages, are well-regarded and enhance the overall stay.
In conclusion, while the Silver Mountain Resort & Spa provides an exceptional and memorable spa experience, potential guests should be aware of spatial limitations and the need to traverse between buildings to fully enjoy the amenities.
The gym at Silver Mountain Resort & Spa presents a mix of feedback from guests, leaning towards its functionality and maintenance. Many reviews highlight that the gym is well-maintained, functional and offers a decent range of equipment, although not extraordinarily extensive. The gym includes cardio machines with some praise for being a complete facility with necessary amenities available.
However, there are mentions of certain equipment not working and some parts of the gym being non-functional or worn. The size of the gym has been noted as small by several guests and it seemingly lacks dumbbells and other strength training options, focusing more on cardio. There are also comments about the gym's usability being low and issues with temperature and air quality within the fitness area.
Additional facilities mentioned include wet/dry saunas, a tennis court and a ping pong table, which add to the recreational options, although some guests feel that the fitness area would be better if moved out of the spa's vicinity. Despite these variations in feedback, the gym is generally considered good and functional for a workout during the stay.
At the Silver Mountain Resort & Spa, the pool facilities are generally well-regarded with guests frequently highlighting the heated outdoor pool as a particular favorite. The outdoor pool, often described as superb and fabulous, boasts clean and properly maintained water with an ideal temperature. Adding to the allure is the infinity pool that offers breathtaking views, especially given its remarkable location near the forest.
Guests appreciate the clean and spacious ambiance of the outdoor pool, though some note it can feel small and overcrowded at peak times. The temperature of the heated pool is often praised, providing a comfortable experience for swimmers. Conversely, there are occasional mentions of water being too cold in the indoor pool with some issues related to the cold jacuzzis within the spa.
The pool's setting does include some logistical challenges, such as having to access the pool area from outside or via a garage, which some guests found inconvenient. Additionally, while the outdoor pool is aesthetically pleasing and functional, there were comments about inadequate space for sunbathing and missing towels.
Overall, the Silver Mountain Resort & Spa pool facilities are considered a highlight of the stay. Guests generally find the pools clean, the water temperature agreeable and the panoramic views from the outdoor pool simply stunning, despite a few minor drawbacks relating to size and accessibility.
Silver Mountain Resort & Spa offers a variety of parking options to accommodate guests with a significant number of reviews highlighting the availability of parking spaces, including plenty of free and underground options. Guests have appreciated the convenience and security provided by the underground parking, where cars can be kept safely for the duration of their stay. The parking is noted as well-managed and useful with several mentions of good management and plenty of spaces for each apartment.
However, some visitors have noted that the parking spaces are quite narrow and can be challenging for larger vehicles. There were also occasional reports of a shortage of available spots, particularly within the underground garage, which some found inconvenient and ill-maintained. Issues such as unpleasant smells and a haunted appearance in the garage were mentioned, along with incidents like unidentifiable car scratches due to a lack of surveillance cameras. Additionally, some guests faced problems with limited parking spaces being reserved for apartment owners and a few felt the parking fees were too high.
Overall, while the majority of guests found the parking options at Silver Mountain Resort & Spa to be sufficient and convenient, there are areas where improvements could enhance the guest experience, especially regarding the size and management of the parking spaces.
Silver Mountain Resort & Spa can be best described as a solid three-star hotel. The overall atmosphere, services and appearance align with three-star standards, offering an acceptable level of comfort and amenities. Guests feel that the accommodation is basic and meets the expectations one would have for a three-star hotel, despite some wishing for a higher level of service and comfort given the price.
The rooms are generally fine for a hotel of this rating, though some visitors have noted that elements like beds and pillows did not meet the expected quality or justify the cost. The resort also features a spa, though feedback indicates it could be cleaner and better maintained.
While the resort markets itself with a higher star rating, guest experiences suggest that it accurately delivers a three-star experience. This includes both the quality of the furniture and the general feel of the accommodations. Overall, Silver Mountain Resort & Spa provides a good, standard experience for a three-star hotel, making it suitable for travelers seeking basic amenities without the luxuries of higher-rated properties.
Silver Mountain Resort & Spa offers guests a variety of heated pools, both indoor and outdoor, that enhance their swimming experience. The heated outdoor pool receives numerous positive mentions for maintaining a comfortable and ideal temperature. The indoor pool, part of the spa center along with a sauna, also contributes to the resort’s relaxing atmosphere. Reviews often highlight the heated rooftop pool as an additional attraction, providing a pleasant swimming environment.
However, there are occasional mentions of discrepancies in water temperature with some guests noting the pool was not as warm as expected. Despite this, the overall sentiment emphasizes the comfort and enjoyment provided by the heated pools with many guests appreciating the warm water and clean conditions.
In summary, Silver Mountain Resort & Spa's heated pools stand out as a key feature, offering both relaxation and comfort to guests, making their stay enjoyable and memorable.
Silver Mountain Resort & Spa offers an indoor pool that has garnered a variety of feedback from its guests. Many have noted that the pool is clean and quiet, making it a relaxing spot within the resort. It is well-maintained with several guests complimenting its beauty and praising the pool's overall quality.
However, opinions on the temperature of the water are mixed; some find it to be comfortably heated, while others say it is either too cold or too hot. The size of the pool is also a point of contention with some mentioning that it is small but still nice. There appears to be a strong smell of chlorine in the air around the pool area, which a few guests have pointed out.
The pool sees limited occupancy, often hosting only 5-6 people at a time, which could be a benefit for those looking for a quieter experience. Despite its charms, a few minor issues such as varying water temperatures and the pool's opening hours starting at 10 AM might not meet everyone's preferences. Nonetheless, the indoor pool remains a well-regarded feature of the resort, appreciated for its cleanliness and peaceful environment.
Silver Mountain Resort & Spa is highly praised by guests as an ideal location for honeymooners. The resort is commended for its romantic atmosphere, seclusion and beautiful natural surroundings, making it a perfect spot for a honeymoon getaway. The honeymoon suites receive specific acclaim for their wonderful accommodations, ensuring a memorable stay for newlyweds. Guests consistently highlight the overall experience as perfect and idyllic, further solidifying the resort's reputation as a great choice for couples seeking a romantic and serene escape.
Silver Mountain Resort & Spa offers an enchanting escape, meticulously designed for romance. The resort boasts a romantic ambience and breathtaking views, making it an ideal destination for couples and honeymooners alike. Guests frequently describe their experiences as special and intimate, highlighting the resort's suitability for a dream weekend with friends or a significant other. The picturesque location and perfect getaway atmosphere contribute to the resort's reputation as a great romantic destination. Whether planning a romantic trip or a special evening, the setting is often praised for its stunning vistas, particularly those enjoyed from the balconies. Although one review suggested it might not be the best choice for a romantic dinner, overall, the resort excels in providing a truly romantic experience for its visitors.
Silver Mountain Resort & Spa accommodates guests with pets, offering a dog-friendly environment where pets are permitted in the rooms. The property ensures good dog-friendly facilities and access to dog-friendly areas, including a nearby park, making it convenient for pet owners. However, there are notable fees associated with bringing pets, typically around €20 per night, which some guests find excessive. The pet policy and constraints have room for improvement, as there are mentions of restrictive dog permissions and insufficient restraints. Despite these concerns, pets remain a viable option for visitors, enabling them to enjoy their stay without leaving their pets behind.
Location Show Map
Location
The resort's strategic placement halfway between the historical center of Brașov and the popular ski slopes of Poiana Brașov is a significant advantage, making it easy for guests to enjoy both city exploration and mountain adventures. This proximity to essential spots, while still being off the beaten path, provides a perfect balance for those looking to escape the crowdedness of more conventional resorts.
The breathtaking views from the balconies and the well-maintained outdoor pool area add to the overall appeal. Guests often highlight the peaceful and relaxing atmosphere, ideal for a mountain escape. Despite being somewhat isolated and requiring a vehicle for convenience, the resort's beautiful and quiet setting has consistently enchanted its visitors, who find it a dream location worth visiting again and again.
Breakfast
The breakfast buffet is characterized by its diversity, being rich, comprehensive and suitable for all palates. Guests often mention the exceptional quality of the food with some deeming it the best and most comprehensive breakfast they have encountered in their lifetime. Live cello music during breakfast further enhances the dining experience, creating a pleasant atmosphere.
Despite the occasional comment about the breakfast being on the expensive side, the overall sentiment is overwhelmingly positive with many highlighting that the quality and variety justify the cost. The venue where breakfast is served is noted for its elegance and the friendly, respectful staff enhances the dining experience.
In summary, the breakfast at Silver Mountain Resort & Spa is frequently described as a standout element of the stay, impressing guests with its diverse selection, high-quality offerings and delightful ambiance.
Dinner
However, not all feedback is glowing. Issues were reported with the speed and quality of service, including long wait times and instances of cold or poorly prepared food. Complaints have also been made about the high prices, which some felt did not match the quality of the food served. There were reports of a lack of variety and some dishes being extremely disappointing, such as poorly cooked meat and unappetizing fast-food-like options.
The restaurant's ambiance and decor received positive remarks with some guests noting the clean and elegant setting as well as professional and courteous staff interactions. Despite this, service inconsistency has led to a few negative dining experiences with rude staff behavior and unprofessionalism noted on occasions.
While some found the food to be worth the money, others felt the price-to-quality ratio was not justified. Improvements in menu variety and service speed could enhance the overall dining experience. The inclusion of live music is a distinct highlight that guests appreciated during their stay.
Rooms
However, some rooms exhibited issues that need addressing. Although generally clean, there were occasional complaints about superficial cleaning, broken fixtures and a few maintenance problems. Some guests experienced discomfort due to the lack of air conditioning and noisy heating systems. Others highlighted that the hotel's layout is somewhat confusing, requiring a bit of a trek to access the main facilities like the reception, pool and restaurant.
Despite these minor drawbacks, the resort's overall ambiance, spacious living areas and scenic views make it a favorable choice for many travelers. The staff's friendliness and the quality of the breakfast were also appreciated, contributing positively to the guest experience.
Beds
However, there were notable criticisms. Some guests pointed out issues with the beds being too small, the mattresses being worn-out or uncomfortable and the pillows being hard. There were also complaints about low-quality bedding and occurrences of stained sheets. These negative aspects mention discomfort from the poor quality of the mattresses with some beds causing back pain or having springs pressing against guests' backs.
Overall, while a significant number of people enjoyed the beds and highlighted their comfort, there were consistent concerns regarding the quality and maintenance of both the mattresses and bedding, detracting from the overall experience for some guests.
Cleanliness
However, some guests reported significant issues, citing that cleanliness left much to be desired. There were troubling accounts of dirty hallways, poorly maintained facilities and sporadic cleaning schedules. Specific criticisms included dirty bathrooms, insufficient towel changes, stained furniture and unaddressed maintenance issues like broken bulbs and faucets. Unpleasant discoveries such as cockroaches, mold and even traces of food left by previous occupants added to the dissatisfaction.
Despite the exceptional cleanliness noted by many, these recurring cleanliness concerns indicate inconsistencies in housekeeping standards, suggesting that while some guests experience a spotless stay, others encounter issues that detract from their overall experience.
Staff
However, some reviews indicate inconsistencies in service quality. Issues such as untrained personnel, unprofessional attitudes and a lack of attentiveness were reported. Some guests experienced unhelpful and even rude behavior from certain staff members, particularly in the reception area. Communication problems and a lack of proper signage also posed challenges for a few visitors.
Positive highlights include a courteous and accommodating approach from many staff members, who often greeted guests with a smile and were willing to assist with requests. Despite occasional shortcomings, the friendly and welcoming nature of much of the staff leaves a strong, positive impression on visitors.
Wi-Fi
Several guests reported having to contact reception due to the lack of connectivity, but problems persisted with no satisfactory resolution. Notably, some mentioned that Wi-Fi is reliably available only in the building with the reception, suggesting a significant discrepancy in service quality depending on room location. This inconsistency, coupled with the challenging mountainous terrain that may affect signal strength, seems to contribute to a frustrating internet experience for many guests. Overall, while there have been improvements, substantial issues remain that the resort needs to address to meet guests' expectations for reliable internet access throughout the property.
Spa
Despite the many positives, some guests mention drawbacks such as the small size of the spa area, especially given the large hotel complex. This sometimes results in crowded conditions and limited availability of certain amenities, such as the sauna and jacuzzi. Additionally, the spa's location in a separate building from the main accommodations can be inconvenient, particularly in cold weather.
Facilities like wet and dry saunas, heated pools and spacious spa rooms contribute to a relaxing environment, though some visitors report issues with ventilation and an unpleasant smell in the indoor pool area. Still, the variety of spa services, including massages, are well-regarded and enhance the overall stay.
In conclusion, while the Silver Mountain Resort & Spa provides an exceptional and memorable spa experience, potential guests should be aware of spatial limitations and the need to traverse between buildings to fully enjoy the amenities.
Gym
However, there are mentions of certain equipment not working and some parts of the gym being non-functional or worn. The size of the gym has been noted as small by several guests and it seemingly lacks dumbbells and other strength training options, focusing more on cardio. There are also comments about the gym's usability being low and issues with temperature and air quality within the fitness area.
Additional facilities mentioned include wet/dry saunas, a tennis court and a ping pong table, which add to the recreational options, although some guests feel that the fitness area would be better if moved out of the spa's vicinity. Despite these variations in feedback, the gym is generally considered good and functional for a workout during the stay.
Pool
Guests appreciate the clean and spacious ambiance of the outdoor pool, though some note it can feel small and overcrowded at peak times. The temperature of the heated pool is often praised, providing a comfortable experience for swimmers. Conversely, there are occasional mentions of water being too cold in the indoor pool with some issues related to the cold jacuzzis within the spa.
The pool's setting does include some logistical challenges, such as having to access the pool area from outside or via a garage, which some guests found inconvenient. Additionally, while the outdoor pool is aesthetically pleasing and functional, there were comments about inadequate space for sunbathing and missing towels.
Overall, the Silver Mountain Resort & Spa pool facilities are considered a highlight of the stay. Guests generally find the pools clean, the water temperature agreeable and the panoramic views from the outdoor pool simply stunning, despite a few minor drawbacks relating to size and accessibility.
Parking
However, some visitors have noted that the parking spaces are quite narrow and can be challenging for larger vehicles. There were also occasional reports of a shortage of available spots, particularly within the underground garage, which some found inconvenient and ill-maintained. Issues such as unpleasant smells and a haunted appearance in the garage were mentioned, along with incidents like unidentifiable car scratches due to a lack of surveillance cameras. Additionally, some guests faced problems with limited parking spaces being reserved for apartment owners and a few felt the parking fees were too high.
Overall, while the majority of guests found the parking options at Silver Mountain Resort & Spa to be sufficient and convenient, there are areas where improvements could enhance the guest experience, especially regarding the size and management of the parking spaces.
3 Star
The rooms are generally fine for a hotel of this rating, though some visitors have noted that elements like beds and pillows did not meet the expected quality or justify the cost. The resort also features a spa, though feedback indicates it could be cleaner and better maintained.
While the resort markets itself with a higher star rating, guest experiences suggest that it accurately delivers a three-star experience. This includes both the quality of the furniture and the general feel of the accommodations. Overall, Silver Mountain Resort & Spa provides a good, standard experience for a three-star hotel, making it suitable for travelers seeking basic amenities without the luxuries of higher-rated properties.
Heated Pool
However, there are occasional mentions of discrepancies in water temperature with some guests noting the pool was not as warm as expected. Despite this, the overall sentiment emphasizes the comfort and enjoyment provided by the heated pools with many guests appreciating the warm water and clean conditions.
In summary, Silver Mountain Resort & Spa's heated pools stand out as a key feature, offering both relaxation and comfort to guests, making their stay enjoyable and memorable.
Indoor Pool
However, opinions on the temperature of the water are mixed; some find it to be comfortably heated, while others say it is either too cold or too hot. The size of the pool is also a point of contention with some mentioning that it is small but still nice. There appears to be a strong smell of chlorine in the air around the pool area, which a few guests have pointed out.
The pool sees limited occupancy, often hosting only 5-6 people at a time, which could be a benefit for those looking for a quieter experience. Despite its charms, a few minor issues such as varying water temperatures and the pool's opening hours starting at 10 AM might not meet everyone's preferences. Nonetheless, the indoor pool remains a well-regarded feature of the resort, appreciated for its cleanliness and peaceful environment.
Honeymoon
Romantic
Dog Friendly
Yes, Silver Mountain Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Silver Mountain Resort & Spa.
Yes, Silver Mountain Resort & Spa welcomes dogs.
Yes, parking facilities are available at Silver Mountain Resort & Spa.
No, Silver Mountain Resort & Spa doesn't have a gym.
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