New Continental Hotel; Sure Hotel Collection by Best Western
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Summary of reviewsThe New Continental Hotel, part of the Sure Hotel Collection by Best Western, garners high praise for its prime location in Plymouth. This central positioning provides convenient access to major attractions, shopping, theaters and restaurants, making it an ideal choice for both leisure and business travelers. Even those attending events at the nearby Plymouth Pavilions find the location advantageous. Despite occasional noise, particularly on weekends, guests appreciate the ease of parking, cleanliness, comfortable rooms and friendly staff that enhance the overall stay experience.
The hotel’s breakfast service receives consistent positive feedback. Guests commend the quality, variety and presentation of the offerings, appreciating the mix of a la carte and buffet options. Freshly cooked dishes like non-greasy cooked breakfasts and perfectly poached eggs are often mentioned, alongside the pleasant dining environment and friendly service. A few reviews note long wait times and occasional overcooked items, but the general sentiment is that breakfast is a delightful start to the day.
Dinner at the New Continental Hotel also stands out with many guests praising the food quality, particularly at Steve's Brasserie. Excellent value, well-cooked dishes and prompt room service contribute to the positive dining experiences. While some guests noted limited menu choices, especially for gluten-free options, the overall dining experience is highly regarded with a lovely restaurant environment adding to the enjoyment of meals.
Guests frequently highlight the spaciousness, comfort and modern decor of the hotel rooms. Equipped with useful amenities and maintained with high standards of cleanliness, the rooms offer a pleasant and convenient stay. While some rooms could benefit from updates and better ventilation, the overall impression is positive. The staff's diligent housekeeping and helpful service further enhance the accommodation experience.
Cleanliness at the New Continental Hotel is generally commended with rooms and public areas described as spotless. Housekeeping maintains high standards, ensuring a tidy and comfortable environment. Though some isolated incidents of less favorable conditions are mentioned, the hotel's cleanliness contributes significantly to guest satisfaction. The swimming pool and gym areas, though clean, could benefit from some improvements.
The hotel's exceptional staff receives numerous accolades for their friendly, welcoming and helpful demeanor across various services. Efficient, polite and accommodating, the team ensures a pleasant stay, leaving a lasting positive impression on guests.
Regarding Wi-Fi, experiences are mixed but trend towards the positive. Many guests find the internet access good and useable, despite some challenges with connectivity and speed. The provision of free Wi-Fi is appreciated, though improvements could enhance the service.
The gym facilities are well-regarded with guests appreciating the well-equipped and clean amenities. Although some equipment is noted as dated, the gym remains a favorable aspect of the hotel. Similarly, the pool, while receiving mixed reviews, is generally appreciated for its cleanliness and enjoyable use, especially by families and children.
Lastly, the hotel’s parking facilities receive mostly positive feedback. The availability and affordability of on-site parking, given the central location, are appreciated by guests, making it a convenient addition to their stay.
In summary, the New Continental Hotel offers a blend of vintage charm and modern comfort, supported by exceptional staff, a superb location, delightful dining and well-maintained facilities, making it a top choice for visitors to Plymouth.
Categories
The hotel’s breakfast service receives consistent positive feedback. Guests commend the quality, variety and presentation of the offerings, appreciating the mix of a la carte and buffet options. Freshly cooked dishes like non-greasy cooked breakfasts and perfectly poached eggs are often mentioned, alongside the pleasant dining environment and friendly service. A few reviews note long wait times and occasional overcooked items, but the general sentiment is that breakfast is a delightful start to the day.
Dinner at the New Continental Hotel also stands out with many guests praising the food quality, particularly at Steve's Brasserie. Excellent value, well-cooked dishes and prompt room service contribute to the positive dining experiences. While some guests noted limited menu choices, especially for gluten-free options, the overall dining experience is highly regarded with a lovely restaurant environment adding to the enjoyment of meals.
Guests frequently highlight the spaciousness, comfort and modern decor of the hotel rooms. Equipped with useful amenities and maintained with high standards of cleanliness, the rooms offer a pleasant and convenient stay. While some rooms could benefit from updates and better ventilation, the overall impression is positive. The staff's diligent housekeeping and helpful service further enhance the accommodation experience.
Cleanliness at the New Continental Hotel is generally commended with rooms and public areas described as spotless. Housekeeping maintains high standards, ensuring a tidy and comfortable environment. Though some isolated incidents of less favorable conditions are mentioned, the hotel's cleanliness contributes significantly to guest satisfaction. The swimming pool and gym areas, though clean, could benefit from some improvements.
The hotel's exceptional staff receives numerous accolades for their friendly, welcoming and helpful demeanor across various services. Efficient, polite and accommodating, the team ensures a pleasant stay, leaving a lasting positive impression on guests.
Regarding Wi-Fi, experiences are mixed but trend towards the positive. Many guests find the internet access good and useable, despite some challenges with connectivity and speed. The provision of free Wi-Fi is appreciated, though improvements could enhance the service.
The gym facilities are well-regarded with guests appreciating the well-equipped and clean amenities. Although some equipment is noted as dated, the gym remains a favorable aspect of the hotel. Similarly, the pool, while receiving mixed reviews, is generally appreciated for its cleanliness and enjoyable use, especially by families and children.
Lastly, the hotel’s parking facilities receive mostly positive feedback. The availability and affordability of on-site parking, given the central location, are appreciated by guests, making it a convenient addition to their stay.
In summary, the New Continental Hotel offers a blend of vintage charm and modern comfort, supported by exceptional staff, a superb location, delightful dining and well-maintained facilities, making it a top choice for visitors to Plymouth.
Family Friendly Hotel
This family-run hotel offers spacious family rooms that can accommodate up to 2 adults and 3 children, with space for a cot. There is a toddler's play station in the leisure complex with a toddler pool. Breakfast is free for children under 5.
Hotel with Swimming Pool
The New Continental Hotel provides an indoor heated swimming pool, a steam room, a sauna, and a fully-equipped gym. These leisure facilities are part of the Club Continental complex and are complimentary for hotel guests.
Heated Pool Indoor Pool
Business Hotel
The New Continental Hotel offers ample on-site parking, meeting spaces, and conference facilities. It also provides a leisure complex, restaurant, and fast Wi-Fi. It is located in the city center and has function rooms suitable for business events.
Hotel with Parking
Offers on-site parking with a specified number of spaces. The parking fee is clearly stated, allowing guests to budget accordingly.
EV charging stations
Accessible Hotel
This hotel has a lift providing access to all floors and rooms. Wheelchair access is available via a ramped entrance at the side of the building, with further ramps throughout. There is an accessible toilet near the main entrance, and the restaurant is accessible by lift with no steps inside.
Hotel with Gym
The hotel's Club Continental offers a wide range of facilities including air-conditioned weights and cardiovascular gyms, an indoor heated pool, a sauna, and a steam room. Personal trainers are also available.
Hotel with EV Charging Stations
This hotel blends sustainability with coastal charm, providing EV charging facilities for guests. It offers stunning ocean views and spacious rooms, making it ideal for exploring Plymouth's waterfront.
3-Star Hotel
This hotel is centrally located and offers a range of amenities, including a leisure center. It is suitable for both leisure and business travelers looking for convenience and comfort.
Hotel with Indoor Pool
The hotel's Club Continental leisure complex includes a heated indoor pool, sauna, and steam room. Guest reviews frequently highlight the indoor pool as being clean, warm, and spacious, contributing to a positive swimming experience.
Hotel near Nightlife Spots
Hotel with Heated Pool
Guest Reviews
The New Continental Hotel, part of the Sure Hotel Collection by Best Western, is celebrated for its prime location in Plymouth. Reviewers consistently praise its central position, making it an ideal choice for both leisure and business travelers. The hotel is within easy walking distance of major attractions such as the Barbican, the Hoe and the city center, offering convenient access to shopping, theaters, pavilions and a variety of restaurants and bars. Its proximity to the Plymouth Pavilions is a particular highlight for guests attending events there with many noting it as a stone's throw away.
The property's convenience extends to those traveling by ferry with the Brittany Ferries terminal nearby. It's also noted for being a good base for excursions, providing easy access to the city's main attractions and beyond. Despite its bustling location, some guests note occasional noise, particularly on weekends, yet this does not overshadow the hotel's advantages.
Guests appreciate the ease of parking, a notable benefit given the hotel's central location. Cleanliness, comfortable rooms and friendly staff complement the overall positive experience. The blend of vintage charm and modern amenities appeals to those seeking character without sacrificing comfort. Overall, the New Continental Hotel's superb location and welcoming atmosphere make it a top choice for visitors to Plymouth.
The breakfast at New Continental Hotel, Sure Hotel Collection by Best Western consistently receives positive feedback. Guests often describe it as excellent with particular praise for the quality and variety of offerings. Many appreciate the freshly cooked dishes, which include a range of cereals, fruits, pastries and hot items like non-greasy cooked breakfasts and perfectly poached eggs. The breakfast is well-presented and served in a clean, spacious room with both a la carte and buffet options available. Despite a few mentions of long wait times and occasional overcooked items, most guests found the breakfast to be delicious, piping hot and plentiful. The service is generally praised for being fast and friendly, making the breakfast experience pleasant and satisfactory. Overall, the breakfast at the hotel is considered a great start to the day with a commendable selection that caters to various tastes.
At the New Continental Hotel, part of the Sure Hotel Collection by Best Western, dining experiences have garnered a lot of praise from guests. Many have applauded the food quality, particularly at Steve's Brasserie with some even declaring it the best steak they've ever tasted. The Brasserie stands out for its excellent value and quality with staff often described as attentive and welcoming.
Guests have enjoyed a comprehensive and delicious menu, featuring well-cooked dishes like steak and roast pork and have recommended various meals for their taste and quality. Room service also received positive feedback for being prompt and delivering hot, good food.
However, while the food is generally outstanding, some have noted limited menu choices, particularly for gluten-free options and a few reviews mentioned instances of disappointing dishes. Despite these occasional criticisms, the overall dining experience at the hotel remains highly regarded. The restaurant environment has been described as lovely, enhancing the overall meal experience, whether for breakfast, lunch or dinner.
In summary, the New Continental Hotel offers a dining experience that is largely praised for its excellent food, welcoming staff and good value, making it a notable destination for guests seeking quality meals during their stay.
The rooms at New Continental Hotel, Sure Hotel Collection by Best Western, are generally praised for their spaciousness and comfort. Many guests appreciate the lovely and modern decor, as well as the cleanliness and tidiness maintained by the hotel staff. The rooms come equipped with useful amenities such as hairdryers, ironing boards and tea sets, adding convenience to the stay. Several reviews highlight that the rooms are cleaned daily and kept in good condition, contributing to a pleasant and comfortable experience.
The spaciousness of the rooms is often mentioned with some rooms accommodating up to three adults comfortably. Many guests find the large bathrooms impressive, though some point out that a few bathrooms could benefit from updates. While the rooms are described as cozy and comfortable, the beds receive mixed reviews with some guests finding them very comfortable, while others note a preference for firmer or different-sized mattresses.
However, there are recurring mentions that some rooms could use refurbishments, as they show signs of wear and outdated decor. The bathroom facilities, although generally clean, also appear in need of modernization according to some guests. Ventilation issues have been noted with rooms occasionally described as too hot and lacking sufficient airflow, despite the availability of fans and air conditioning in some units.
Noise levels also vary with some rooms being quiet and offering a good night's sleep, while others situated near the road or central areas suffer from disturbances. Location within the hotel seems to affect the overall experience, as rooms on higher floors or closer to the venue are sometimes preferred.
Overall, the hotel’s rooms provide a comfortable stay with ample space and modern amenities for most guests, although improvements in ventilation, updated furnishings and noise insulation would enhance the guest experience further. The staff's efforts to maintain cleanliness and provide helpful service contribute positively to the overall accommodation praise.
The New Continental Hotel, part of the Sure Hotel Collection by Best Western, offers a range of bed experiences that cater to varied preferences. Guests frequently commend the comfortable and spacious beds, often describing them as large, clean and ideal for a good night's sleep. Many highlight the comfort and size, mentioning king and queen size options with phrases like huge comfortable bed and amazingly comfortable appearing often.
However, opinions on the mattresses do vary. Some guests found the beds a bit hard or the mattresses too soft for their liking, while others noted issues with bed size and firmness, occasionally describing the double beds as small or uncomfortable. Despite these few concerns, the recurring sentiment is positive with many reviews emphasizing comfort, cleanliness and good room sizes.
Overall, the New Continental Hotel seems to provide a reliably comfortable stay with most guests appreciating the cozy bedding and restful sleep they experienced.
The New Continental Hotel, part of the Sure Hotel Collection by Best Western, generally scores high marks for cleanliness from guests. The rooms are often described as clean, tidy and spacious with several mentions highlighting that the rooms are spotlessly clean or exceptionally clean. Housekeeping is frequently praised for maintaining high standards with rooms being perfectly tidied up daily. Public areas and facilities within the hotel also reflect this standard of cleanliness, being consistently well-maintained and hygienic.
Guests note that both rooms and bathrooms are very clean, though there are occasional mentions of less favorable experiences, such as isolated incidents with dirty bathroom tiles, mold on showerheads and dated decor. Despite these few negative points, the overall impression is that of a well-maintained property. The swimming pool and gym areas, while clean, could use some improvements according to some reviews.
Comfort is not sacrificed for cleanliness; beds are reported to be very comfortable and the rooms are not just clean but also come with ample amenities like tea and coffee. The atmosphere is complemented by fresh air in the rooms.
The staff receives unanimous praise for being polite, helpful and well-mannered, adding to the positive experience at the hotel. Even though some facilities and furnishings might seem a bit dated, the cleanliness and the friendly service make the New Continental Hotel a welcoming stay.
The New Continental Hotel, Sure Hotel Collection by Best Western, consistently receives high praise for its exceptional staff. Guests often highlight the friendly, welcoming and helpful demeanor of the team across various departments, including reception, breakfast service and general assistance. Many reviews emphasize the professionalism and efficiency of the staff, describing them as well-trained and thoughtful in anticipating guests' needs.
Guests particularly commend the reception staff for making check-in processes smooth and being very accommodating. Numerous mentions of staff being super friendly, polite and attentive further reinforce the positive experience. The overall impression is that the hotel staff are not only kind and professional but also go above and beyond to ensure a pleasant stay, earning a superb reputation among guests.
Despite some isolated instances of less favorable interactions, the overwhelming consensus is that the staff's dedication significantly enhances the experience at the hotel. Their hard work, team spirit and welcoming atmosphere leave a lasting impression, making the staff a standout feature of the New Continental Hotel.
When it comes to Wi-Fi at the New Continental Hotel; Sure Hotel Collection by Best Western, guests had a mixed bag of experiences. On the positive side, many found the Wi-Fi to be good, strong and useable with several reviewers appreciating the free internet access. Some guests highlighted that their Wi-Fi issues were quickly resolved, which is reassuring for those needing reliable connectivity.
However, a segment of guests experienced difficulties. Some found the Wi-Fi tricky to connect to or had trouble logging on with multiple devices. There were mentions of slowness and spotty connections with reports of it being practically nonexistent on the 5th floor. Additionally, a few guests did not receive the Wi-Fi password upon check-in and some comments pointed out the outdated nature of the Wi-Fi service. Despite these issues, the overall sentiment suggests that while the Wi-Fi can be inconsistent, it is generally good and free.
The gym at the New Continental Hotel, part of the Sure Hotel Collection by Best Western, has received a mix of feedback from guests, but overall, it has been described positively. Many guests appreciated the well-equipped and clean facilities, noting that the gym was an excellent addition to their stay. The health club offers a range of amenities including a fitness suite, pool, steam room and sauna, which numerous guests found brilliant for relaxation and fitness.
Several reviewers highlighted the nice and pretty good quality of the gym with some even calling it the best gym they've encountered. The presence of helpful and friendly personal trainers was a notable plus for many users. Additionally, the inclusion of gym access in the stay and its provision free of charge were appreciated.
However, there were a few remarks about the gym facilities being dated and some equipment feeling tired. The layout, particularly with changing rooms and lockers located in the main corridor, was mentioned as a bit odd. A few guests also felt uncomfortable or mentioned that the gym was not spacious enough. Despite these minor critiques, the gym at the New Continental Hotel remains a well-regarded facility, contributing positively to the overall guest experience.
New Continental Hotel, part of the Sure Hotel Collection by Best Western, offers guests a mixed experience with its pool facilities. Many reviewers appreciated the presence of a pool, describing it as lovely, clean and an enjoyable part of their stay. The pool area and its associated amenities, like the steam and sauna rooms, are often highlighted for being well-maintained and inviting. Some guests specifically noted the heated pool as being comfortable and suitable for swimming.
However, there were several criticisms regarding the water temperature with many guests finding the pool to be too cold. Additionally, some experienced closures due to maintenance which were not communicated in advance, resulting in disappointment. A few reviews mentioned that the pool area could use updates and refurbishments, noting the water sometimes appeared cloudy or murky. Despite these issues, the convenience of accessing the pool and the overall enjoyment of the facilities contributed positively to many stays.
The hotel's pool is described as smaller than anticipated but deep enough for a good swim, which seemed to be appreciated by families, especially for the kids. While some found the pool area to be slightly dated, the cleanliness and tidiness contributed to a generally favorable impression. In conclusion, while the pool at the New Continental Hotel has its drawbacks, it remains a valued amenity for those seeking to relax and enjoy the leisure facilities during their stay.
Guest reviews of the New Continental Hotel; Sure Hotel Collection by Best Western highlight mixed opinions regarding the parking facilities. On the positive side, many guests appreciated the availability of on-site parking and found it very convenient, even if it came with a small daily fee, often considered reasonable. The parking cost was frequently mentioned as being affordable with some guests noting that the fee of £3 to £5 per day provided good value, especially for the hotel's central location in Plymouth.
Several guests mentioned that the parking was easily accessible and plentiful with enough parking spaces to accommodate their needs. Additionally, the location of the car park next to the hotel and restaurant was seen as a convenient and valuable feature, particularly for guests with disabilities who found accessible parking important.
However, some reviews pointed out issues such as the car park being very small with tight and narrow spaces making it hard to park, especially for larger vehicles. Limited parking availability was another concern with guests sometimes having to drive around to find a spot or being unable to park because the car park was full, particularly at night. A few guests also expressed frustration over having to pay separately for parking and suggested that it should be included in the room rate.
Overall, while the convenience and reasonable cost of on-site parking were appreciated, the limited space and tight spots were significant drawbacks for many guests.
The New Continental Hotel, Sure Hotel Collection by Best Western, comes highly recommended for family stays. Reviews highlight its family-friendly atmosphere, ideal for creating a comfortable and enjoyable experience for both adults and children. The hotel boasts various types of family accommodations, including spacious family rooms and suites that are perfect for larger groups. Some rooms were noted to be particularly great for families with enough space to comfortably accommodate everyone, although there were a few mentions of some family rooms being small or the beds uncomfortable.
The hotel is also praised for its facilities that cater specifically to families. The swimming pool is a hit among kids, providing an enjoyable activity without leaving the premises. The hotel's location is convenient for family visits, whether for a Christmas shopping trip or simply exploring the area.
The staff is described as friendly and helpful, adding to the overall family-friendly environment. The dining options at the hotel are also suitable for families, ensuring that everyone will find something to their taste.
In summary, the New Continental Hotel offers a great environment for family vacations with thoughtful amenities and accommodations that ensure a pleasant stay for all family members.
New Continental Hotel; Sure Hotel Collection by Best Western is set in a vibrant area that caters to nightlife enthusiasts. It's perfectly positioned close to bustling bars, nightclubs and restaurants, which makes it an ideal spot for those looking to immerse themselves in local evening events. Guests love the convenience of having happening nightlife venues just a stone's throw away.
However, it's important to note that the lively atmosphere comes with a significant amount of noise, particularly on Friday and Saturday nights. The commotion often extends into the early hours with sounds from nightclubs, traffic and people leaving nearby pubs contributing to the din. Those who prefer a peaceful environment might find the noise levels challenging, especially with the frequent revving of engines, late-night bar activities and rowdy neighbors.
Despite the nocturnal disturbances, the hotel's proximity to the city center and popular pavilions ensures that guests are never far from the action. For travelers seeking a dynamic nightlife experience right outside their door, this hotel's location offers that in spades. Just be prepared for the inevitable background noise that accompanies such a vibrant setting.
New Continental Hotel; Sure Hotel Collection by Best Western offers a commendable stay for those seeking a three-star experience in a good location. The hotel features spacious, clean rooms that are considered comfortable, although some furnishings and decor are showing signs of age and could benefit from updates. Guests consistently highlight the helpful and friendly staff along with the delicious food, making for an overall good experience that meets three-star expectations.
The hotel provides functional facilities at a reasonable cost, offering decent value for money. While some aspects, such as bathrooms and room temperatures, could use attention, the general cleanliness and essential amenities are appreciated. The location is favorable, especially for theatre-goers, adding to the convenience for travelers.
Overall, the New Continental Hotel delivers a homely, comfortable stay, ideal for those looking for a standard, reasonably priced three-star hotel. While it does carry an air of aged charm that some may find a bit dated, it compensates with a great ambiance and welcoming atmosphere. It is recommended for anyone looking for a moderate, reliable hotel experience.
New Continental Hotel; Sure Hotel Collection by Best Western in prime city center location offers outstanding facilities and services for business travelers. Guests consistently praise the hotel for being ideal for business stays with features like well-equipped rooms that include good-sized desks perfect for working. The staff garners positive feedback for their helpfulness and welcoming demeanor, making business travelers feel at ease.
The hotel's business amenities, including a business center and conference rooms, are frequently highlighted as beneficial for meetings and work-related activities. Reliable wifi and a quiet environment contribute to a conducive atmosphere for productivity. Guests also appreciate the ease of access to the hotel and its proximity to various dining options and nightlife, adding convenience and enjoyment to their stay.
The inclusive airport collection service is well-regarded for its punctuality, enhancing the overall stress-free experience for visitors on tight schedules. Furthermore, the renovated rooms, good beds and overall value for money contribute to guest satisfaction.
Overall, New Continental Hotel presents itself as a practical choice for those traveling for work with functional amenities and a supportive staff ensuring that business travelers have everything they need.
New Continental Hotel, Sure Hotel Collection by Best Western has made notable strides in accessibility, offering several positive features for guests with disabilities. Many found the hotel very accessible, appreciating amenities such as easily accessible parking, a lift and accessible rooms. The hotel's accessible location and accessible access at the bar and restaurant have received praise, making it an ideal choice for those with accessibility issues. Families traveling with children have enjoyed the good-sized rooms and kid-friendly pool.
However, certain aspects need improvement. Some guests have mentioned that the ADA room was only partly accessible and highlighted a lack of disabled parking for Blue Badge holders. Accessibility issues were evident at the main entrance, making it challenging for strollers or wheelchairs, although a secondary door offered some relief. Additionally, minor defects in the lift and the necessity for disabled-friendly changing rooms in the pool area were pointed out.
Despite these drawbacks, many found the hotel's value for money and accessible location near the city center to be excellent. Improvements in specific areas could further enhance the experience for all guests.
The New Continental Hotel, Sure Hotel Collection by Best Western in Plymouth offers a heated pool that garners a mix of accolades and slight criticisms from guests. Many visitors have enjoyed the inviting warmth and cleanliness of the pool, highlighting it as a notable facility during their stay. The pool's temperature, often described as adequate and well-managed, facilitates a relaxing experience for most. However, there's an occasional mention of inconsistency with the heating with some guests being surprised by a cooler-than-expected pool temperature. Despite these minor glitches, the pool remains a valued amenity for its accessibility and the overall positive relaxation it provides.
The indoor pool at the New Continental Hotel, Sure Hotel Collection by Best Western, generally stands out in guest reviews as a positive feature of the facility. Many guests highlighted its cleanliness, warmth and overall maintenance. Visitors appreciated the pool's spaciousness and found it a welcome and enjoyable addition to their stay. The pool area, including the gym, spa and sauna, was often described as well-maintained and a bonus to their experience. Despite some mention of the pool being slightly over-chlorinated or occasionally closed for maintenance, the consensus is that it is a nice, heated and popular amenity that adds considerable value to the hotel's offerings. The indoor pool was particularly enjoyed by families and provided a relaxing environment for all guests to unwind.
Location Show Map
Location
The property's convenience extends to those traveling by ferry with the Brittany Ferries terminal nearby. It's also noted for being a good base for excursions, providing easy access to the city's main attractions and beyond. Despite its bustling location, some guests note occasional noise, particularly on weekends, yet this does not overshadow the hotel's advantages.
Guests appreciate the ease of parking, a notable benefit given the hotel's central location. Cleanliness, comfortable rooms and friendly staff complement the overall positive experience. The blend of vintage charm and modern amenities appeals to those seeking character without sacrificing comfort. Overall, the New Continental Hotel's superb location and welcoming atmosphere make it a top choice for visitors to Plymouth.
Breakfast
Dinner
Guests have enjoyed a comprehensive and delicious menu, featuring well-cooked dishes like steak and roast pork and have recommended various meals for their taste and quality. Room service also received positive feedback for being prompt and delivering hot, good food.
However, while the food is generally outstanding, some have noted limited menu choices, particularly for gluten-free options and a few reviews mentioned instances of disappointing dishes. Despite these occasional criticisms, the overall dining experience at the hotel remains highly regarded. The restaurant environment has been described as lovely, enhancing the overall meal experience, whether for breakfast, lunch or dinner.
In summary, the New Continental Hotel offers a dining experience that is largely praised for its excellent food, welcoming staff and good value, making it a notable destination for guests seeking quality meals during their stay.
Rooms
The spaciousness of the rooms is often mentioned with some rooms accommodating up to three adults comfortably. Many guests find the large bathrooms impressive, though some point out that a few bathrooms could benefit from updates. While the rooms are described as cozy and comfortable, the beds receive mixed reviews with some guests finding them very comfortable, while others note a preference for firmer or different-sized mattresses.
However, there are recurring mentions that some rooms could use refurbishments, as they show signs of wear and outdated decor. The bathroom facilities, although generally clean, also appear in need of modernization according to some guests. Ventilation issues have been noted with rooms occasionally described as too hot and lacking sufficient airflow, despite the availability of fans and air conditioning in some units.
Noise levels also vary with some rooms being quiet and offering a good night's sleep, while others situated near the road or central areas suffer from disturbances. Location within the hotel seems to affect the overall experience, as rooms on higher floors or closer to the venue are sometimes preferred.
Overall, the hotel’s rooms provide a comfortable stay with ample space and modern amenities for most guests, although improvements in ventilation, updated furnishings and noise insulation would enhance the guest experience further. The staff's efforts to maintain cleanliness and provide helpful service contribute positively to the overall accommodation praise.
Beds
However, opinions on the mattresses do vary. Some guests found the beds a bit hard or the mattresses too soft for their liking, while others noted issues with bed size and firmness, occasionally describing the double beds as small or uncomfortable. Despite these few concerns, the recurring sentiment is positive with many reviews emphasizing comfort, cleanliness and good room sizes.
Overall, the New Continental Hotel seems to provide a reliably comfortable stay with most guests appreciating the cozy bedding and restful sleep they experienced.
Cleanliness
Guests note that both rooms and bathrooms are very clean, though there are occasional mentions of less favorable experiences, such as isolated incidents with dirty bathroom tiles, mold on showerheads and dated decor. Despite these few negative points, the overall impression is that of a well-maintained property. The swimming pool and gym areas, while clean, could use some improvements according to some reviews.
Comfort is not sacrificed for cleanliness; beds are reported to be very comfortable and the rooms are not just clean but also come with ample amenities like tea and coffee. The atmosphere is complemented by fresh air in the rooms.
The staff receives unanimous praise for being polite, helpful and well-mannered, adding to the positive experience at the hotel. Even though some facilities and furnishings might seem a bit dated, the cleanliness and the friendly service make the New Continental Hotel a welcoming stay.
Staff
Guests particularly commend the reception staff for making check-in processes smooth and being very accommodating. Numerous mentions of staff being super friendly, polite and attentive further reinforce the positive experience. The overall impression is that the hotel staff are not only kind and professional but also go above and beyond to ensure a pleasant stay, earning a superb reputation among guests.
Despite some isolated instances of less favorable interactions, the overwhelming consensus is that the staff's dedication significantly enhances the experience at the hotel. Their hard work, team spirit and welcoming atmosphere leave a lasting impression, making the staff a standout feature of the New Continental Hotel.
Wi-Fi
However, a segment of guests experienced difficulties. Some found the Wi-Fi tricky to connect to or had trouble logging on with multiple devices. There were mentions of slowness and spotty connections with reports of it being practically nonexistent on the 5th floor. Additionally, a few guests did not receive the Wi-Fi password upon check-in and some comments pointed out the outdated nature of the Wi-Fi service. Despite these issues, the overall sentiment suggests that while the Wi-Fi can be inconsistent, it is generally good and free.
Gym
Several reviewers highlighted the nice and pretty good quality of the gym with some even calling it the best gym they've encountered. The presence of helpful and friendly personal trainers was a notable plus for many users. Additionally, the inclusion of gym access in the stay and its provision free of charge were appreciated.
However, there were a few remarks about the gym facilities being dated and some equipment feeling tired. The layout, particularly with changing rooms and lockers located in the main corridor, was mentioned as a bit odd. A few guests also felt uncomfortable or mentioned that the gym was not spacious enough. Despite these minor critiques, the gym at the New Continental Hotel remains a well-regarded facility, contributing positively to the overall guest experience.
Pool
However, there were several criticisms regarding the water temperature with many guests finding the pool to be too cold. Additionally, some experienced closures due to maintenance which were not communicated in advance, resulting in disappointment. A few reviews mentioned that the pool area could use updates and refurbishments, noting the water sometimes appeared cloudy or murky. Despite these issues, the convenience of accessing the pool and the overall enjoyment of the facilities contributed positively to many stays.
The hotel's pool is described as smaller than anticipated but deep enough for a good swim, which seemed to be appreciated by families, especially for the kids. While some found the pool area to be slightly dated, the cleanliness and tidiness contributed to a generally favorable impression. In conclusion, while the pool at the New Continental Hotel has its drawbacks, it remains a valued amenity for those seeking to relax and enjoy the leisure facilities during their stay.
Parking
Several guests mentioned that the parking was easily accessible and plentiful with enough parking spaces to accommodate their needs. Additionally, the location of the car park next to the hotel and restaurant was seen as a convenient and valuable feature, particularly for guests with disabilities who found accessible parking important.
However, some reviews pointed out issues such as the car park being very small with tight and narrow spaces making it hard to park, especially for larger vehicles. Limited parking availability was another concern with guests sometimes having to drive around to find a spot or being unable to park because the car park was full, particularly at night. A few guests also expressed frustration over having to pay separately for parking and suggested that it should be included in the room rate.
Overall, while the convenience and reasonable cost of on-site parking were appreciated, the limited space and tight spots were significant drawbacks for many guests.
Family
The hotel is also praised for its facilities that cater specifically to families. The swimming pool is a hit among kids, providing an enjoyable activity without leaving the premises. The hotel's location is convenient for family visits, whether for a Christmas shopping trip or simply exploring the area.
The staff is described as friendly and helpful, adding to the overall family-friendly environment. The dining options at the hotel are also suitable for families, ensuring that everyone will find something to their taste.
In summary, the New Continental Hotel offers a great environment for family vacations with thoughtful amenities and accommodations that ensure a pleasant stay for all family members.
Nightlife
However, it's important to note that the lively atmosphere comes with a significant amount of noise, particularly on Friday and Saturday nights. The commotion often extends into the early hours with sounds from nightclubs, traffic and people leaving nearby pubs contributing to the din. Those who prefer a peaceful environment might find the noise levels challenging, especially with the frequent revving of engines, late-night bar activities and rowdy neighbors.
Despite the nocturnal disturbances, the hotel's proximity to the city center and popular pavilions ensures that guests are never far from the action. For travelers seeking a dynamic nightlife experience right outside their door, this hotel's location offers that in spades. Just be prepared for the inevitable background noise that accompanies such a vibrant setting.
3 Star
The hotel provides functional facilities at a reasonable cost, offering decent value for money. While some aspects, such as bathrooms and room temperatures, could use attention, the general cleanliness and essential amenities are appreciated. The location is favorable, especially for theatre-goers, adding to the convenience for travelers.
Overall, the New Continental Hotel delivers a homely, comfortable stay, ideal for those looking for a standard, reasonably priced three-star hotel. While it does carry an air of aged charm that some may find a bit dated, it compensates with a great ambiance and welcoming atmosphere. It is recommended for anyone looking for a moderate, reliable hotel experience.
Business
The hotel's business amenities, including a business center and conference rooms, are frequently highlighted as beneficial for meetings and work-related activities. Reliable wifi and a quiet environment contribute to a conducive atmosphere for productivity. Guests also appreciate the ease of access to the hotel and its proximity to various dining options and nightlife, adding convenience and enjoyment to their stay.
The inclusive airport collection service is well-regarded for its punctuality, enhancing the overall stress-free experience for visitors on tight schedules. Furthermore, the renovated rooms, good beds and overall value for money contribute to guest satisfaction.
Overall, New Continental Hotel presents itself as a practical choice for those traveling for work with functional amenities and a supportive staff ensuring that business travelers have everything they need.
Accessible
However, certain aspects need improvement. Some guests have mentioned that the ADA room was only partly accessible and highlighted a lack of disabled parking for Blue Badge holders. Accessibility issues were evident at the main entrance, making it challenging for strollers or wheelchairs, although a secondary door offered some relief. Additionally, minor defects in the lift and the necessity for disabled-friendly changing rooms in the pool area were pointed out.
Despite these drawbacks, many found the hotel's value for money and accessible location near the city center to be excellent. Improvements in specific areas could further enhance the experience for all guests.
Heated Pool
Indoor Pool
Yes, New Continental Hotel; Sure Hotel Collection by Best Western has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at New Continental Hotel; Sure Hotel Collection by Best Western.
No, New Continental Hotel; Sure Hotel Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at New Continental Hotel; Sure Hotel Collection by Best Western.
Yes, New Continental Hotel; Sure Hotel Collection by Best Western has a gym.
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