Crowne Plaza Plymouth by IHG
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Summary of reviewsThe Crowne Plaza Plymouth by IHG, is highly praised for its strategic and picturesque location, offering easy access to both the town center and the seafront, including popular areas such as The Hoe and The Barbican. The hotel's positioning provides guests with stunning views, particularly from higher floors and the rooftop restaurant, making it a convenient and scenic choice for exploring Plymouth. The proximity to local attractions, public transport and the ferry port adds to the ease and appeal of staying at this centrally yet quietly located hotel.
Breakfast at the hotel receives overwhelmingly positive feedback, highlighted for its extensive variety, quality and the amazing views from the penthouse restaurant. Guests appreciate the delicious cooked-to-order options and accommodating dietary needs with the friendly and attentive breakfast staff further enhancing the experience. Despite minor issues like occasional overcrowding and inconsistencies with hot items, the overall sentiment is highly favorable.
Dinner at the Marco Pierre White Steakhouse, located on the top floor, also garners positive reviews for its excellent food quality, well-presented dishes and superb atmosphere with amazing views. The attentive service at the restaurant contributes to a memorable dining experience, although some guests mention limited menu options and difficulties securing reservations. Bar food and room service are seen as good alternatives, though the breakfast, sometimes not included in the stay, is considered overpriced by some.
Room feedback is mixed but leans positively towards spaciousness, cleanliness and sea views. Guests appreciate the comfortable beds, modern amenities and executive lounge. However, some criticisms revolve around disproportionately small and outdated bathrooms, as well as occasional cleanliness and climate control issues. Despite these drawbacks, the excellent location and scenic views are frequently highlighted.
Cleanliness standards at the hotel are generally high with many guests noting spotless and well-maintained rooms and facilities. The hotel’s cleaning staff receive praise for their professionalism and efficiency. A few minor complaints regarding missed daily cleanings and dated decor are noted, but the overall sentiment points to a clean and comfortable stay.
The hotel staff consistently leave a positive impression, known for their friendliness, helpfulness and professionalism. Receptionists are particularly commended for their accommodating nature and staff across all departments contribute to a welcoming and pleasant atmosphere. Isolated incidents of less favorable interactions do exist, but the majority of reviews emphasize the high standard of service.
Wifi services at the Crowne Plaza Plymouth are mostly positive with guests finding the connection strong, reliable and easy to access. While there are occasional reports of slow or spotty wifi, the overall functionality is appreciated by most visitors.
The gym facilities receive commendations for being well-equipped, clean and modern, providing a satisfactory range of equipment and workout options. The addition of a pool, sauna and steam room further adds to the enjoyment with the gym’s penthouse location offering good views and an executive feel. Although a few guests note the gym is small and could use some updates, the overall sentiment is favorable.
The swimming pool is noted as a popular feature, particularly among families, for its cleanliness and good size. Despite some remarks about it being dated or overcrowded at times, the pool area is generally well-received and appreciated as a hotel amenity.
Parking at the hotel is a common concern with many guests finding the spaces tight and expensive. The limited number of parking bays and challenging underground parking area often lead to frustrations. However, some guests appreciate the convenience of having on-site parking, despite its constraints.
EV charging stations in the basement car park are an appreciated amenity, although there is a need for more charging points to meet demand. Guests find the available chargers functional and convenient, enhancing the stay for those with electric vehicles. Overall, Crowne Plaza Plymouth by IHG, is a compelling choice for visitors seeking convenience, stunning views and a welcoming environment, albeit with some areas in need of improvement.
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Breakfast at the hotel receives overwhelmingly positive feedback, highlighted for its extensive variety, quality and the amazing views from the penthouse restaurant. Guests appreciate the delicious cooked-to-order options and accommodating dietary needs with the friendly and attentive breakfast staff further enhancing the experience. Despite minor issues like occasional overcrowding and inconsistencies with hot items, the overall sentiment is highly favorable.
Dinner at the Marco Pierre White Steakhouse, located on the top floor, also garners positive reviews for its excellent food quality, well-presented dishes and superb atmosphere with amazing views. The attentive service at the restaurant contributes to a memorable dining experience, although some guests mention limited menu options and difficulties securing reservations. Bar food and room service are seen as good alternatives, though the breakfast, sometimes not included in the stay, is considered overpriced by some.
Room feedback is mixed but leans positively towards spaciousness, cleanliness and sea views. Guests appreciate the comfortable beds, modern amenities and executive lounge. However, some criticisms revolve around disproportionately small and outdated bathrooms, as well as occasional cleanliness and climate control issues. Despite these drawbacks, the excellent location and scenic views are frequently highlighted.
Cleanliness standards at the hotel are generally high with many guests noting spotless and well-maintained rooms and facilities. The hotel’s cleaning staff receive praise for their professionalism and efficiency. A few minor complaints regarding missed daily cleanings and dated decor are noted, but the overall sentiment points to a clean and comfortable stay.
The hotel staff consistently leave a positive impression, known for their friendliness, helpfulness and professionalism. Receptionists are particularly commended for their accommodating nature and staff across all departments contribute to a welcoming and pleasant atmosphere. Isolated incidents of less favorable interactions do exist, but the majority of reviews emphasize the high standard of service.
Wifi services at the Crowne Plaza Plymouth are mostly positive with guests finding the connection strong, reliable and easy to access. While there are occasional reports of slow or spotty wifi, the overall functionality is appreciated by most visitors.
The gym facilities receive commendations for being well-equipped, clean and modern, providing a satisfactory range of equipment and workout options. The addition of a pool, sauna and steam room further adds to the enjoyment with the gym’s penthouse location offering good views and an executive feel. Although a few guests note the gym is small and could use some updates, the overall sentiment is favorable.
The swimming pool is noted as a popular feature, particularly among families, for its cleanliness and good size. Despite some remarks about it being dated or overcrowded at times, the pool area is generally well-received and appreciated as a hotel amenity.
Parking at the hotel is a common concern with many guests finding the spaces tight and expensive. The limited number of parking bays and challenging underground parking area often lead to frustrations. However, some guests appreciate the convenience of having on-site parking, despite its constraints.
EV charging stations in the basement car park are an appreciated amenity, although there is a need for more charging points to meet demand. Guests find the available chargers functional and convenient, enhancing the stay for those with electric vehicles. Overall, Crowne Plaza Plymouth by IHG, is a compelling choice for visitors seeking convenience, stunning views and a welcoming environment, albeit with some areas in need of improvement.
Hotel with Swimming Pool
This hotel offers an indoor pool. Guests appreciate having the convenience and luxury of an indoor pool and families note that their children enjoyed the pool, which is also kept clean along with the poolside beds.
Heated Pool Indoor Pool
Business Hotel
This hotel offers the largest conference and banqueting facilities in Plymouth, featuring 6 modern meeting rooms with air conditioning and natural daylight. It also provides a business center, gym, indoor heated swimming pool, spa, and on-site parking.
Hotel with Parking
Offers parking for guests, adding convenience to its city-center location. The hotel is easily accessible and provides a secure place to park.
EV charging stations
Accessible Hotel
This hotel offers wheelchair accessible and ADA compliant guest rooms with accessible door locks, grab bars, tall toilets, adequate turning space, handheld showers, and handrails. The property has elevators and accessible routes from the public entrance to various facilities including the business center, fitness center, and restaurants.
Hotel with Gym
The hotel is known for its well-equipped gym facilities, featuring a good range of modern machines and apparatus suitable for various workouts. The gym is located in a penthouse location, offering views and an executive-club feel.
Hotel with EV Charging Stations
This hotel offers EV charging stations. It also features an indoor pool and is near golf courses and nightlife spots, providing a balance of convenience and entertainment.
4-Star Hotel
This hotel receives very good reviews and is located on Plymouth Hoe, offering panoramic waterfront views. It features the Marco Pierre White Steakhouse on the top floor and offers a swimming pool and gym.
Hotel with Indoor Pool
This hotel provides an indoor swimming pool, sauna, and steam room. These facilities offer guests the opportunity for swimming and relaxation during their stay.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Heated Pool
Guest Reviews
Crowne Plaza Plymouth by IHG, is highly praised for its exceptional location. Guests consistently highlight the hotel's strategic positioning, making it an ideal base for exploring Plymouth. The hotel offers easy access to both the town center and the seafront with popular areas like The Hoe and The Barbican just a short walk away. Visitors commend the proximity to local attractions, such as theaters, restaurants and shops, enhancing the convenience of their stay.
The views from the hotel, notably from the higher floors and the rooftop restaurant, are frequently described as stunning, providing scenic overlooks of Plymouth Sound and the lighthouse. Many reviews also note the ease of access to public transport and the ferry port, making it a practical choice for travelers coming in or heading out of the city.
The combination of a central yet quiet location ensures a peaceful stay without sacrificing connectivity to the city's amenities. Additionally, the hotel is appreciated for its clean and spacious rooms, alongside friendly and helpful staff, which complements the superb location. Overall, Crowne Plaza Plymouth stands out as a prime choice for anyone looking to enjoy the city's historic charms and vibrant waterfront.
The breakfast experience at the Crowne Plaza Plymouth by IHG, has received predominantly positive comments from guests with many highlighting the extensive variety of choices and the quality of the food served. Numerous reviews specifically praise the breakfast for being delicious with descriptors such as "fantastic," "excellent," and "amazing" being frequently mentioned. Guests appreciated the cooked-to-order options and noted the accommodation of dietary requirements, including vegan and gluten-free choices.
The breakfast setting in the penthouse restaurant has impressed many guests, particularly for its spectacular views over Plymouth and the Hoe, enhancing the dining experience. The service provided by the breakfast staff, often described as attentive, friendly and helpful, has also garnered commendations. Some guests even singled out specific staff members for their exceptional service.
However, a few issues were mentioned, including occasional overcooked or reheated food, chaotic breakfast times, crowded dining areas and inconsistencies in maintaining hot items in the buffet. Despite these minor setbacks, the overall sentiment remains highly favorable with the breakfast ambiance, scenic views and variety of choices contributing to a generally satisfying start to the day at this hotel.
Dinner at the Crowne Plaza Plymouth offers a high-end experience primarily centered around the Marco Pierre White Steakhouse located on the top floor, which impresses with its amazing views and superb atmosphere. The food quality is often praised as excellent with many guests enjoying delicious and well-presented dishes that offer good value despite being somewhat expensive. The service at the restaurant is generally regarded as very good with attentive staff enhancing the dining experience.
However, the dining options could be more inclusive; there are often reports of limited menus and a lack of children's meals, which is a downside for families. Additionally, the restaurant can be very busy and some guests have found it difficult to secure a reservation.
The breakfast, although appreciated by many for its quality, is not always included in the stay and can be overpriced. Bar food is nicely presented and seen as a good alternative to the more expensive restaurant meals, although choices are limited. Room service is praised for its quick delivery and quality.
Overall, while the dining experience at Crowne Plaza Plymouth, particularly at Marco Pierre White's Steakhouse, is memorable and visually appealing due to its top-floor location with stunning views, there are some areas that could be improved upon, such as menu variety and general affordability.
Crowne Plaza Plymouth by IHG, offers rooms that have garnered a mix of reviews. On the positive side, many guests appreciated the spaciousness of the rooms, describing them as large, well-decorated and clean. Several visitors mentioned the fantastic sea views, comfortable beds and good amenities including fridges and ironing boards. The executive lounge and overall room service were also highlighted as excellent by some guests.
However, there were notable drawbacks. Many reviews pointed out that the bathrooms were disproportionately small compared to the larger bedroom spaces and were often described as outdated. Issues with cleanliness, such as dirty windows and carpets, were frequently mentioned. Guests also faced problems with heating and air conditioning with some rooms described as too hot or cold. Noise from other parts of the hotel, particularly from the restaurant above some rooms, was another point of criticism.
Overall, while the size and basic comfort of the rooms were praised, there are areas in need of improvement such as the dated bathrooms, cleanliness and climate control. Despite the mix of feedback, the hotel’s excellent location and sea views remain a highlight for many guests.
The beds at Crowne Plaza Plymouth by IHG, generally receive high marks for comfort from many guests. Numerous reviews highlight the beds as being very comfortable, spacious and supportive with several describing them as superb, cozy and excellent. Many rooms feature large or super-king-size beds, which are praised for their ample space and comfort. Guests frequently report good quality sleep and commend the hotel for providing a restful experience.
Despite the overall positive feedback, there are some inconsistencies. A few guests found their beds to be too soft or too hard with certain instances of discomfort due to beds being two singles pushed together, resulting in an unwelcome dip in the middle. Some reviews mention issues with beds being unclean or broken, although these seem to be less common.
The pillows, however, receive mixed reviews. While some guests appreciate the comfort, others found them too hard or lacking support. Additionally, sofa beds were generally comfortable, though there were occasional complaints about missing bedding.
In summary, while the majority of guests enjoy a comfortable night's sleep on the hotel's beds, there are occasional issues with bed firmness and cleanliness that could impact the experience for some visitors.
Crowne Plaza Plymouth by IHG, is often praised by guests for its high standards of cleanliness with numerous reviews highlighting the spotless and well-maintained rooms. Many guests described their accommodations as lovely, clean and comfortable, noting that both the rooms and common areas of the hotel are kept in excellent condition. The hotel’s cleaning staff received commendations for their professionalism and efficiency, contributing to a positive experience for many visitors.
Guests also appreciated the immaculate state of the bathrooms and the cleanliness of the hotel facilities such as the restaurant and the swimming pool. The clean and modern ambiance of the hotel, paired with great views and a convenient location, added to the overall satisfaction of the guests.
However, some visitors reported inconsistencies in housekeeping with occasional lapses such as dirty windows, unvacuumed carpets and missed daily cleanings. A few reviews mentioned specific issues like makeup stains on towels and a bit of mold in some areas. Additionally, there were minor complaints about dated decor and cold rooms, despite adjusted heating.
These reviews suggest that while Crowne Plaza Plymouth generally upholds high cleanliness standards, there are occasional oversights. Despite these few drawbacks, the overall guest sentiment points to a clean and comfortable stay with attentive service and a pleasant atmosphere.
At Crowne Plaza Plymouth, the staff consistently impress guests with their friendliness, helpfulness and professional demeanor. Receptionists are often commended for their warm and accommodating nature, always willing to go the extra mile to ensure a pleasant stay. The housekeeping team, restaurant and bar staff are frequently highlighted for their exceptional service and attentiveness.
Guests repeatedly mention the superb service and excellent hospitality provided by the hotel’s staff. Specific members, such as Katie on reception, are often singled out for praise, reflecting the overall high standard of service across the team. The staff's efficiency and courteous behavior add to the positive experience, making the overall atmosphere welcoming and pleasant.
Despite a few isolated incidents of less favorable interactions, the overwhelming majority of reviews speak highly of the staff's dedication and the superb service provided throughout the hotel. The friendly and professional demeanor of the team significantly contributes to making the Crowne Plaza Plymouth a preferred choice for visitors.
The Crowne Plaza Plymouth by IHG, offers guests a mostly positive experience with its wifi services. Many reviews highlight the wifi as good, efficient and reliable with several guests finding the connection strong and consistent throughout the hotel. Additionally, the ease of logging in to the internet is frequently mentioned, providing guests with hassle-free access.
Although there are instances where guests experienced slow or spotty wifi in certain areas, the overall consensus leans toward a functional and effective internet service. Guests occasionally found the signal to be less than perfect, but the availability of free wifi remains a key benefit.
Overall, the Crowne Plaza Plymouth seems committed to ensuring a positive digital experience for its visitors with most reviews appreciating the good wifi connection available during their stay.
The Crowne Plaza Plymouth by IHG, boasts an impressive range of gym facilities that have left many guests satisfied. Described frequently as well-equipped, the fitness center offers a good range of modern machines and apparatus, making it suitable for various workouts. The gym is clean and well-maintained, providing an enjoyable exercise environment. Guests also appreciate the combination of the gym and pool, which are frequently noted as first class and great additions to the hotel's amenities.
Despite a few comments about the gym being small or in need of some tender loving care, the overall sentiment highlights the excellent and extensive fitness options. The positive experiences extend to the leisure facilities, which include steam rooms and saunas, though some miss the presence of a hot tub. Furthermore, the gym benefits from a wonderful penthouse location, which adds to the overall appeal by offering good views and an executive-club feel.
In summary, the gym at the Crowne Plaza Plymouth stands out for its comprehensive range of equipment and cleanliness, contributing significantly to the hotel’s reputation as a prime destination for fitness enthusiasts.
The pool at Crowne Plaza Plymouth by IHG, has garnered mixed feedback from its guests, leaning mostly toward positive experiences. Many guests appreciated the clean and modern pool facilities, noting that the pool was a good size and well-maintained. The indoor pool was particularly popular among families and children with several mentions of it being a bonus for their stay.
Guests frequently highlighted the pool area as clean, spacious and inviting, although some felt it was a bit dated and in need of an upgrade. There were also numerous commendations for the hotel's additional amenities, including the sauna, steam room and gym, which enhanced the overall experience.
However, there were occasional reports of overcrowding, which could detract from the enjoyment and some guests mentioned that the pool was too shallow or too cold. Issues such as the pool area being overrun with kids, the frequent absence of towels and occasional closures also surfaced in the reviews.
Despite these minor drawbacks, the swimming pool generally received favorable comments with guests describing it as lovely, enjoyable and a standout feature of their stay at the hotel.
Many guests at Crowne Plaza Plymouth by IHG, have raised concerns about the parking facilities. While there is on-site parking available, it is often described as very tight and cramped, making it difficult to maneuver, especially for larger vehicles. Additionally, the parking bays are narrow and limited in number, leading to frustrations during peak times when the car park can be full.
A significant number of reviewers felt that the cost of parking, typically around £15 per night, was quite expensive and added a hefty surcharge to their stay. Some guests also mentioned the challenging nature of the underground parking area with its limited headroom and difficult-to-navigate bends.
Despite these issues, a few visitors appreciated the convenience of having parking available on-site, citing that it was handy and offered secured spaces. Some also mentioned relief at finding nearby free parking options. The presence of an underground car park was noted positively, although the tight spaces remained a common criticism.
In summary, while the parking at Crowne Plaza Plymouth is accessible and secure, many guests find it to be overly tight, limited and expensive. Future guests with larger vehicles or those looking to avoid additional costs might consider arriving early to secure a spot or exploring alternative parking options nearby.
Crowne Plaza Plymouth by IHG, provides EV charging stations, which guests have found notably convenient. The chargers are located inside the basement car park, although there is a height restriction to be mindful of. Many guests appreciated the availability of these charging facilities with some specifically mentioning that the charging points were adequately functional and beneficial during their stay.
However, there are areas for improvement. Some reviews highlighted that more charging points are needed to accommodate the demand and there were instances where existing charging points were blocked by vehicles already charging. There were also a few reports of technical issues with the charging stations and staff were occasionally unable to resolve these problems.
Aside from the EV charging facilities, guests also enjoyed the hotel for its amazing restaurant and great views. Overall, while the EV charging infrastructure at Crowne Plaza Plymouth is a significant perk for electric vehicle owners, enhancements in availability and functionality could further improve the guest experience.
The Crowne Plaza Plymouth by IHG, stands out as an appealing destination for family vacations. Guests have highlighted the hotel’s family-friendly atmosphere, noting that it’s ideal for groups large and small. The swimming pool is a particular hit with many kids clearly enjoying their time splashing about. The family rooms received positive reviews for their thoughtful design and spaciousness, catering well to families with children of different ages. In addition, the hotel’s helpful staff have been praised for their accommodating nature, especially when assisting with special needs such as allergies.
The location is excellent with easy access to attractions like the Hoe, making it convenient for family outings. However, some guests found the rooms cramped, especially those traveling with infants and there were occasional issues with room preparation. Parking also posed a challenge for larger family cars.
While breakfast offerings could be improved to better suit families and the menu could use more kid-friendly options, the overall experience remains positive. The hotel’s amenities, including a pool and gym, were appreciated, though Covid-19 restrictions did impact the use of these facilities. Despite some minor hiccups, the Crowne Plaza Plymouth is highly recommended for those planning a family holiday.
Crowne Plaza Plymouth by IHG, offers a vibrant nightlife experience thanks to its proximity to numerous pubs and lively bar areas. The hotel's location is convenient for those looking to explore the city's restaurants and bars, including some close to the harbour and a Michelin-starred restaurant. The penthouse bar is particularly noted for its great atmosphere, making it an attractive spot to unwind in the evenings. While the rooms could benefit from better soundproofing, the overall ambiance of the hotel, combined with good bar menus and a friendly night porter presence, enhances the guest experience. For those driving, be aware that parking can be a bit tight and there are height restrictions in the basement car park, which also has EV chargers available.
Crowne Plaza Plymouth by IHG, offers a comprehensive range of amenities tailored for business travelers. Guests consistently praise the hotel for its stable internet connection, trustworthy Wi-Fi signal and well-equipped meeting rooms, making it an ideal choice for work stays. The large single rooms at the front are specifically noted as being well-suited for business travelers.
The hotel provides easy check-in/out processes and friendly, helpful staff, which contribute to a smooth and efficient stay. Additionally, the location is considered ideal, offering proximity to both the Hoe and the city center with convenient parking available.
The breakfast selection is excellent with fresh and hot food options consistently mentioned. Alongside this, the business facilities are highly regarded, from the well-organized business center to the multifunctional and well-equipped conference rooms. An executive lounge is available for business use, providing a quiet and professional environment for guests.
Overall, Crowne Plaza Plymouth delivers robust business services, making it a suitable option for those traveling for work or attending conferences. Despite some reviews mentioning its higher price range, the business-friendly environment and excellent facilities make it a preferred choice for business travelers.
Crowne Plaza Plymouth, an IHG Hotel, offers a generally positive experience for guests with disabilities with several accessibility features and facilities receiving commendation. Many guests appreciated that the hotel is easily accessible and conveniently located, making leisure and shopping trips manageable. Accessibility is a strong point, as the hotel features rooms and bathrooms that cater to wheelchair users with accessible showers and taps being particularly noted.
Disabled parking spaces are conveniently located right by the lift, although there were some complaints about the limited number of these spaces. Most accessible rooms are positioned on the ground floor, facilitating easy entry and movement around the hotel.
However, there were consistent mentions of issues with the lifts, such as long wait times and periods where only one lift was functioning or none at all. The lack of a lift directly from the car park also posed challenges for some guests.
Despite a few drawbacks, like views of a brick wall or noise from air vents, the overall sentiment from guests highlighted the hotel's effort to provide a comfortable and accessible environment. With clean, friendly and inviting surroundings, the hotel aims to ensure a pleasant stay for all its guests, though ongoing improvements regarding the lifts and parking facilities could enhance the experience further.
The Crowne Plaza Plymouth by IHG, features a heated indoor pool that many guests found enjoyable and ideal for kids. Visitors frequently praised the temperature, noting it as very warm and perfect. Regular comments indicate that the pool is well-maintained, providing a pleasant environment for a relaxing swim. However, a few guests mentioned that the pool's temperature could be warmer with some finding it too cold to fully relax or enjoy for an extended period. Despite these occasional criticisms, the heated pool remains a popular and appreciated amenity at the hotel, complemented by additional facilities like a sauna and convenient parking with EV chargers.
The Crowne Plaza Plymouth receives mixed feedback regarding its indoor pool facilities. Many guests appreciate the convenience and luxury of having an indoor pool, describing it as great, lovely and nice for a morning swim. Families particularly note that their children enjoyed the pool, which is also kept clean along with the poolside beds.
Several reviewers highlight the stunning views from the pool and restaurant area, adding to the overall experience. However, there are comments on the pool being shallow and at times busy or closed. Some guests feel the pool is a bit dated and in need of maintenance, suggesting that the gym and pool area hasn't been updated in decades. Despite these points, the general consensus leans positively towards the pool being a nice and enjoyable feature of the hotel.
Location Show Map
Location
The views from the hotel, notably from the higher floors and the rooftop restaurant, are frequently described as stunning, providing scenic overlooks of Plymouth Sound and the lighthouse. Many reviews also note the ease of access to public transport and the ferry port, making it a practical choice for travelers coming in or heading out of the city.
The combination of a central yet quiet location ensures a peaceful stay without sacrificing connectivity to the city's amenities. Additionally, the hotel is appreciated for its clean and spacious rooms, alongside friendly and helpful staff, which complements the superb location. Overall, Crowne Plaza Plymouth stands out as a prime choice for anyone looking to enjoy the city's historic charms and vibrant waterfront.
Breakfast
The breakfast setting in the penthouse restaurant has impressed many guests, particularly for its spectacular views over Plymouth and the Hoe, enhancing the dining experience. The service provided by the breakfast staff, often described as attentive, friendly and helpful, has also garnered commendations. Some guests even singled out specific staff members for their exceptional service.
However, a few issues were mentioned, including occasional overcooked or reheated food, chaotic breakfast times, crowded dining areas and inconsistencies in maintaining hot items in the buffet. Despite these minor setbacks, the overall sentiment remains highly favorable with the breakfast ambiance, scenic views and variety of choices contributing to a generally satisfying start to the day at this hotel.
Dinner
However, the dining options could be more inclusive; there are often reports of limited menus and a lack of children's meals, which is a downside for families. Additionally, the restaurant can be very busy and some guests have found it difficult to secure a reservation.
The breakfast, although appreciated by many for its quality, is not always included in the stay and can be overpriced. Bar food is nicely presented and seen as a good alternative to the more expensive restaurant meals, although choices are limited. Room service is praised for its quick delivery and quality.
Overall, while the dining experience at Crowne Plaza Plymouth, particularly at Marco Pierre White's Steakhouse, is memorable and visually appealing due to its top-floor location with stunning views, there are some areas that could be improved upon, such as menu variety and general affordability.
Rooms
However, there were notable drawbacks. Many reviews pointed out that the bathrooms were disproportionately small compared to the larger bedroom spaces and were often described as outdated. Issues with cleanliness, such as dirty windows and carpets, were frequently mentioned. Guests also faced problems with heating and air conditioning with some rooms described as too hot or cold. Noise from other parts of the hotel, particularly from the restaurant above some rooms, was another point of criticism.
Overall, while the size and basic comfort of the rooms were praised, there are areas in need of improvement such as the dated bathrooms, cleanliness and climate control. Despite the mix of feedback, the hotel’s excellent location and sea views remain a highlight for many guests.
Beds
Despite the overall positive feedback, there are some inconsistencies. A few guests found their beds to be too soft or too hard with certain instances of discomfort due to beds being two singles pushed together, resulting in an unwelcome dip in the middle. Some reviews mention issues with beds being unclean or broken, although these seem to be less common.
The pillows, however, receive mixed reviews. While some guests appreciate the comfort, others found them too hard or lacking support. Additionally, sofa beds were generally comfortable, though there were occasional complaints about missing bedding.
In summary, while the majority of guests enjoy a comfortable night's sleep on the hotel's beds, there are occasional issues with bed firmness and cleanliness that could impact the experience for some visitors.
Cleanliness
Guests also appreciated the immaculate state of the bathrooms and the cleanliness of the hotel facilities such as the restaurant and the swimming pool. The clean and modern ambiance of the hotel, paired with great views and a convenient location, added to the overall satisfaction of the guests.
However, some visitors reported inconsistencies in housekeeping with occasional lapses such as dirty windows, unvacuumed carpets and missed daily cleanings. A few reviews mentioned specific issues like makeup stains on towels and a bit of mold in some areas. Additionally, there were minor complaints about dated decor and cold rooms, despite adjusted heating.
These reviews suggest that while Crowne Plaza Plymouth generally upholds high cleanliness standards, there are occasional oversights. Despite these few drawbacks, the overall guest sentiment points to a clean and comfortable stay with attentive service and a pleasant atmosphere.
Staff
Guests repeatedly mention the superb service and excellent hospitality provided by the hotel’s staff. Specific members, such as Katie on reception, are often singled out for praise, reflecting the overall high standard of service across the team. The staff's efficiency and courteous behavior add to the positive experience, making the overall atmosphere welcoming and pleasant.
Despite a few isolated incidents of less favorable interactions, the overwhelming majority of reviews speak highly of the staff's dedication and the superb service provided throughout the hotel. The friendly and professional demeanor of the team significantly contributes to making the Crowne Plaza Plymouth a preferred choice for visitors.
Wi-Fi
Although there are instances where guests experienced slow or spotty wifi in certain areas, the overall consensus leans toward a functional and effective internet service. Guests occasionally found the signal to be less than perfect, but the availability of free wifi remains a key benefit.
Overall, the Crowne Plaza Plymouth seems committed to ensuring a positive digital experience for its visitors with most reviews appreciating the good wifi connection available during their stay.
Gym
Despite a few comments about the gym being small or in need of some tender loving care, the overall sentiment highlights the excellent and extensive fitness options. The positive experiences extend to the leisure facilities, which include steam rooms and saunas, though some miss the presence of a hot tub. Furthermore, the gym benefits from a wonderful penthouse location, which adds to the overall appeal by offering good views and an executive-club feel.
In summary, the gym at the Crowne Plaza Plymouth stands out for its comprehensive range of equipment and cleanliness, contributing significantly to the hotel’s reputation as a prime destination for fitness enthusiasts.
Pool
Guests frequently highlighted the pool area as clean, spacious and inviting, although some felt it was a bit dated and in need of an upgrade. There were also numerous commendations for the hotel's additional amenities, including the sauna, steam room and gym, which enhanced the overall experience.
However, there were occasional reports of overcrowding, which could detract from the enjoyment and some guests mentioned that the pool was too shallow or too cold. Issues such as the pool area being overrun with kids, the frequent absence of towels and occasional closures also surfaced in the reviews.
Despite these minor drawbacks, the swimming pool generally received favorable comments with guests describing it as lovely, enjoyable and a standout feature of their stay at the hotel.
Parking
A significant number of reviewers felt that the cost of parking, typically around £15 per night, was quite expensive and added a hefty surcharge to their stay. Some guests also mentioned the challenging nature of the underground parking area with its limited headroom and difficult-to-navigate bends.
Despite these issues, a few visitors appreciated the convenience of having parking available on-site, citing that it was handy and offered secured spaces. Some also mentioned relief at finding nearby free parking options. The presence of an underground car park was noted positively, although the tight spaces remained a common criticism.
In summary, while the parking at Crowne Plaza Plymouth is accessible and secure, many guests find it to be overly tight, limited and expensive. Future guests with larger vehicles or those looking to avoid additional costs might consider arriving early to secure a spot or exploring alternative parking options nearby.
EV charging stations
However, there are areas for improvement. Some reviews highlighted that more charging points are needed to accommodate the demand and there were instances where existing charging points were blocked by vehicles already charging. There were also a few reports of technical issues with the charging stations and staff were occasionally unable to resolve these problems.
Aside from the EV charging facilities, guests also enjoyed the hotel for its amazing restaurant and great views. Overall, while the EV charging infrastructure at Crowne Plaza Plymouth is a significant perk for electric vehicle owners, enhancements in availability and functionality could further improve the guest experience.
Family
The location is excellent with easy access to attractions like the Hoe, making it convenient for family outings. However, some guests found the rooms cramped, especially those traveling with infants and there were occasional issues with room preparation. Parking also posed a challenge for larger family cars.
While breakfast offerings could be improved to better suit families and the menu could use more kid-friendly options, the overall experience remains positive. The hotel’s amenities, including a pool and gym, were appreciated, though Covid-19 restrictions did impact the use of these facilities. Despite some minor hiccups, the Crowne Plaza Plymouth is highly recommended for those planning a family holiday.
Nightlife
Business
The hotel provides easy check-in/out processes and friendly, helpful staff, which contribute to a smooth and efficient stay. Additionally, the location is considered ideal, offering proximity to both the Hoe and the city center with convenient parking available.
The breakfast selection is excellent with fresh and hot food options consistently mentioned. Alongside this, the business facilities are highly regarded, from the well-organized business center to the multifunctional and well-equipped conference rooms. An executive lounge is available for business use, providing a quiet and professional environment for guests.
Overall, Crowne Plaza Plymouth delivers robust business services, making it a suitable option for those traveling for work or attending conferences. Despite some reviews mentioning its higher price range, the business-friendly environment and excellent facilities make it a preferred choice for business travelers.
Accessible
Disabled parking spaces are conveniently located right by the lift, although there were some complaints about the limited number of these spaces. Most accessible rooms are positioned on the ground floor, facilitating easy entry and movement around the hotel.
However, there were consistent mentions of issues with the lifts, such as long wait times and periods where only one lift was functioning or none at all. The lack of a lift directly from the car park also posed challenges for some guests.
Despite a few drawbacks, like views of a brick wall or noise from air vents, the overall sentiment from guests highlighted the hotel's effort to provide a comfortable and accessible environment. With clean, friendly and inviting surroundings, the hotel aims to ensure a pleasant stay for all its guests, though ongoing improvements regarding the lifts and parking facilities could enhance the experience further.
Heated Pool
Indoor Pool
Several reviewers highlight the stunning views from the pool and restaurant area, adding to the overall experience. However, there are comments on the pool being shallow and at times busy or closed. Some guests feel the pool is a bit dated and in need of maintenance, suggesting that the gym and pool area hasn't been updated in decades. Despite these points, the general consensus leans positively towards the pool being a nice and enjoyable feature of the hotel.
Yes, Crowne Plaza Plymouth by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Crowne Plaza Plymouth by IHG.
No, Crowne Plaza Plymouth by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Plymouth by IHG.
Yes, Crowne Plaza Plymouth by IHG has a gym.
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