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Hotel Rostov

Pleven , 2, Tzar Boris Iii Str. (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Rostov enjoys a prominent central location in Pleven, praised for being conveniently close to shops, restaurants and key attractions. Guests appreciate the welcoming atmosphere and the friendly staff who often go out of their way to assist, particularly the front desk personnel.

The breakfast buffet is generally well-received, noted for its variety and quality of ingredients, although vegetarian options could be improved. Despite occasional critiques, it is often described as a hearty and enjoyable start to the day. On the other hand, dinner service at the on-site restaurant receives mixed feedback. While the food quality is often highlighted as superb, the restricted operating hours and inconsistencies in cleanliness detract from the dining experience.

Room conditions evoke a similar mix of reactions. Though some rooms are renovated and offer beautiful views, many guests find the accommodations outdated and in need of modernization. Issues such as poor ventilation, uncomfortable mattresses and inconsistent cleanliness are frequently noted. Clean towels and beds are appreciated by some, but cleanliness concerns, including reports of mold and dusty surfaces, persist.

The hotel’s cleanliness overall garners varied responses, celebrating some aspects such as clean sheets and towels, but drawing significant criticism for issues like mold in bathrooms and housekeeping neglect. Free WiFi is an appreciated feature but often suffers from weak signals, particularly on higher floors.

Parking presents another challenge with limited availability and high prices for both free and paid options. Family-friendly amenities are lacking, making it less suitable for families with young children. The beds receive mixed reviews with some guests finding them comfortable, while others point out that they are old and saggy, causing discomfort.

Guests widely agree that Hotel Rostov does not consistently meet the standards of a four-star hotel with many suggesting a more fitting classification would be three stars. Despite its prime location and friendly front desk staff, the hotel could benefit from addressing issues related to room modernization, cleanliness, WiFi reliability and family amenities to improve its overall appeal.
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Hotel with Free Wi-Fi

Located in the center of Pleven, Hotel Rostov offers free Wi-Fi and panoramic views from its rooms. All rooms are air-conditioned and equipped with a TV with cable channels.

Hotel with Parking

This hotel is centrally located and offers free parking. Its central location makes it convenient, and the free parking is a definite plus.

Casino Hotel

Family Friendly Hotel

4-Star Hotel

Room Types

Single Room Featuring air conditioning, free WiFi, a TV with cable channels and a seating area. The en-suite bathroom comes with a shower and free toiletries.

Deluxe Single Room Featuring free toiletries, this single room includes a private bathroom with a shower. The air-conditioned single room features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Apartment This apartment has an air conditioning and seating area.

Standard Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 2 beds.

Standard Double Room Providing free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Deluxe Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 2 beds.

Deluxe Double Room Offering free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 1 bed.

About Hotel Rostov

License: ПА-9АТ-63В-Б1

Guest Reviews

7.2

Good

Location

Hotel Rostov boasts a prime location in the heart of Pleven, making it an ideal base for exploring the city. Guests consistently praise its central position, which places them within walking distance of shops, restaurants and entertainment venues. The hotel’s proximity to key attractions and the pedestrian zone adds to its convenience. Many have remarked on enjoying the pleasant views from higher floors, particularly from the 12th floor. The excellent location is frequently highlighted as a standout feature, complemented by friendly staff and a welcoming atmosphere. Whether visiting for business or leisure, the hotel's central setting offers guests easy access to all that Pleven has to offer.

Breakfast

The breakfast offerings at Hotel Rostov have generally received positive remarks from guests. Many reviewers praised the breakfast as delicious, rich and varied with high-quality ingredients that cater to different tastes. Several noted the breakfast as more than decent with some describing it as excellent or superb, highlighting its plentiful and diverse options. The breakfast buffet was often mentioned as being generous and continually replenished, contributing to a pleasant dining experience.

Despite the positive feedback, a few guests pointed out areas for improvement. Some vegetarians felt the options were limited and there were occasional mentions of the breakfast being modest or basic, lacking luxury or variety. A few reviews mentioned that the selection could be monotonous or weak with some guests missing items like decaf coffee and proper butter. Instances of a poor or inedible breakfast were rare but noted by a few reviewers.

Overall, the breakfast at Hotel Rostov is convenient and enjoyable for many guests, offering good value for money and a friendly atmosphere, making it an appealing start to the day during their stay.

Dinner

Hotel Rostov offers an on-site restaurant that receives mixed reviews regarding its dinner service. Guests appreciate the good quality of the food, highlighting the very good and even superb cuisine for both dinner and breakfast. The hummus, however, was noted to be quite thick. Despite the culinary positives, some guests experienced inconvenience due to the restaurant's restricted hours in the evening, often closing by 8:00 PM. On the negative side, there's a stark contrast in opinions about cleanliness with one guest finding the restaurant exceptionally dirty, while another praised its cleanliness. The restaurant's layout also received positive mentions. However, due to the restaurant sometimes being non-functional in the evening, guests occasionally had to seek dining options outside the hotel.

Rooms

Hotel Rostov is well-located and provides a generally quiet and clean stay. However, the rooms are consistently reported to be small with some guests describing them as cramped and old-fashioned. While some rooms have been renovated and offer bright, warm interiors, the majority of the accommodations are perceived as outdated with worn-out furniture and fixtures. Many guests have pointed out issues such as poor ventilation, uncomfortable mattresses and the rooms not matching the photos provided by the hotel. Cleanliness appears to be hit or miss with some reviewers noting very clean rooms and others pointing out significant cleanliness issues, including dusty surfaces and lingering odors. On a positive note, the beds in several rooms have been described as comfortable and some rooms offer beautiful city views from higher floors. The breakfast is generally well-received, though options for vegans are limited. Overall, while the hotel's central location and some renovated spaces are appreciated, the predominant feedback suggests that the rooms could benefit from modernization and more consistent housekeeping standards.

Beds

Hotel Rostov offers mixed experiences when it comes to the beds, as reflected in various guest reviews. Some visitors reported that the beds were extremely comfortable, mentioning comfortable rooms, firm mattresses and convenient beds. Positive comments highlight that a few rooms indeed feature comfortable and reasonably comfortable beds, contributing to a restful stay.

However, numerous reviews pointed out significant issues with the beds. Several guests found the mattresses old and uncomfortable, citing problems like saggy and squeaky mattresses. Others mentioned that the beds were narrower and lower than expected, which was less than ideal for comfort. Pillows also received criticism, being described as lumpy, too low and shapeless.

Cleanliness was another concern with some guests reporting instances of black hairs on the beds and a general lack of proper bedding. Many felt that the beds and mattresses were in need of an upgrade or replacement to meet modern standards of comfort.

Overall, while some guests did find solace in comfortable beds at Hotel Rostov, the consensus suggests that the beds and bedding could benefit from significant improvements to ensure a consistently comfortable experience for all guests.

Cleanliness

Hotel Rostov offers a mixed experience when it comes to cleanliness, according to guest reviews. On the positive side, many guests appreciated clean rooms with some describing them as very clean, comfortable and even cozy. Cleanliness of sheets and rooms overall were highlighted in several reviews and clean towels were noted by some guests.

However, there are significant concerns observed by others. A number of guests reported issues with mold, particularly in the bathrooms with mentions of yellow mold and dark particles in the bathtub. The smell of mold and mustiness was also a recurring complaint, particularly in the elevator and some rooms. Housekeeping seemed inconsistent with reports of rooms not being cleaned daily and some not cleaned during multi-night stays. Dirty carpets, dusty surfaces and unclean walls and windows were also frequently mentioned.

Additional criticisms were directed toward the state of the bathrooms, which were often described as neglected and unhygienic with complaints about dirty spots, cobwebs and even dead ants in some instances. The elevator and some common areas were also highlighted as needing better maintenance and cleaning.

Overall, while Hotel Rostov has instances of clean and cozy accommodations, many guests felt that the cleanliness didn’t meet expected standards, particularly for a hotel that claims four-star status.

Staff

Hotel Rostov's staff receives a mixed bag of reviews, but there is an evident emphasis on their positive traits in certain experiences. Several guests praised the hotel's front desk personnel as amazing, highlighting their outstanding customer service. Descriptors such as polite, responsive, professional, kind and courteous frequently appear, indicating that many staff members deliver a high level of attention and assistance. The hotel’s staff is also often characterized as welcoming, friendly and helpful with specific mentions of staff going out of their way to assist with tasks such as finding parking spaces.

However, the feedback is not uniformly glowing. There are numerous accounts of the staff being unfriendly, rude and even cold or dismissive. Some guests encountered language barriers, encountering staff who only spoke Bulgarian, which could complicate communication. Moreover, the security staff reportedly showed an unfriendly attitude towards non-guests. Other criticisms point to unhelpful and in some instances, hypocritical interactions with several mentions of an inflexible service approach.

In summary, while many guests have encountered friendly and attentive service at Hotel Rostov, there are noticeable inconsistencies, especially with certain employees like the receptionists, who have received polarized feedback ranging from exceptionally welcoming to outright unpleasant. This suggests that guest experiences with the staff may vary significantly depending on who they interact with.

Wi-Fi

Hotel Rostov offers free WiFi throughout the premises, but guest experiences indicate varied performance. While some reviews acknowledge that the internet connection is good, many patrons have noted areas for improvement, particularly in terms of Wi-Fi coverage. Guests staying on higher floors, such as the 11th floor, reported significant issues with connectivity, including weak or nonexistent signals. Common feedback highlighted that Wi-Fi signals were generally weak or experienced continuous interruptions, which suggests that the reliability of the Wi-Fi can be inconsistent. Despite the shortcomings, guests appreciated the free Wi-Fi service even though instructions on how to connect were sometimes incomplete. Improvements in signal strength and coverage area would greatly enhance the overall experience for future visitors.

Parking

Hotel Rostov offers various parking options for guests with both free and paid spaces available. While there is a private parking area, it tends to be limited and often operates on a first-come, first-served basis. Guests frequently encounter difficulties securing a spot, which can be inconvenient. The hotel also provides paid parking both on-site and nearby, but these spots are also limited and sometimes high in price. Despite the challenges, some guests appreciate the convenience of off-street and covered parking options. Overall, parking at Hotel Rostov can be a bit of a hassle with a mix of free and paid options, but availability is often limited.

Family

Hotel Rostov may not be the ideal destination for families with young children. Several guests found the hotel lacking in family-friendly facilities and the cleanliness of the restaurant was often criticized. The small elevator proved inconvenient for families with strollers, adding to the challenges. Guests also reported issues with parking explanations at reception, which could be inconvenient for those traveling with tired children. Overall, Hotel Rostov seems to lack the necessary amenities and conveniences to cater to families and young children effectively.

4 Star

Hotel Rostov has been a topic of discussion among its guests, particularly concerning its four-star rating. Many reviews suggest that the hotel does not meet the expectations associated with a four-star designation. Issues about quality and services were frequently mentioned with several guests feeling that the hotel would be more accurately described as a two or three-star establishment.

The cleanliness of the hotel has been pointed out as below standard with dirty spots observed on floors and furniture and outdated furnishings in the lobby and rooms. The hotel facilities themselves have been criticized for poor maintenance and the rooms were reported to differ significantly from promotional photos.

Guests have also highlighted that the overall condition of the hotel—including basic room furniture and the presentation—did not reflect what one would expect from a four-star hotel. Despite these criticisms, the standard breakfast was mentioned as being in line with what might be expected from a hotel of this supposed rating.

Overall, the consensus among reviews is that Hotel Rostov does not live up to its four-star rating and might be more accurately classified as a three-star establishment at best.

No, Hotel Rostov doesn't have any pool.

No, a spa isn't available at Hotel Rostov.

No, Hotel Rostov doesn't allow dogs.

Yes, parking facilities are available at Hotel Rostov.

No, Hotel Rostov doesn't have a gym.

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