Hotel Maya Turquesa
Playa del Carmen
20.62653900,
-87.07405300
,
Calle 8 Norte, Lote 5, Entre 10 Y 15 Avenida, Colonia Centro
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Summary of reviewsHotel Maya Turquesa, situated in the heart of Playa del Carmen, garners significant praise mainly for its unbeatable location. Being just a block away from Fifth Avenue and two blocks from the beach, guests find this hotel exceptionally convenient for accessing shops, restaurants, nightlife and transportation hubs. The proximity to tourist hotspots like the central park and local markets further enhances its appeal as a comfortable and practical base for travelers.
The breakfast service at the hotel, included in the room rate, receives mixed reviews. While some guests enjoy tasty options like chilaquiles and high-quality home-cooked eggs, others find it limited and repetitive. Despite some delays and size portions, the breakfast staff, notably Miss Karla, are commended for their friendly service.
Room accommodations also receive diverse feedback. Many guests appreciate the spaciousness, comfort and amenities such as air conditioning and terraces. However, issues like outdated furniture, mold, damp smells and insects have been noted. Inconsistent room service and maintenance problems like non-functional air conditioning and lack of hot water have also been reported.
Cleanliness is another area with varied opinions. Some guests describe the rooms, pool and common areas as bright and clean, praising the daily cleaning efforts. However, other guests report cleanliness lapses, including the presence of cockroaches, mold and musty odors, along with insufficient cleaning in common areas and inconsistent housekeeping.
The staff generally receives high marks for friendliness and helpfulness with notable mentions of receptionists like Karla, Aaron, Luján, Lara and David. However, a few guests have had negative interactions, describing some staff members as rude or inattentive. There are also mixed reviews about the Wi-Fi, which works well in common areas but is often unreliable in rooms.
The hotel's location near the beach is a significant asset, allowing guests easy access to the sandy shores while also being close to various local amenities. The family-friendly aspects are highlighted by the availability of rooms accommodating up to six people and a well-maintained family pool. Despite some concerns regarding the size of family suites, the hotel remains a feasible option for family vacations.
For nightlife enthusiasts, the hotel's central location provides easy access to clubs, bars and entertainment venues, though the downside is significant noise at night. This makes it suitable for partygoers but less ideal for those seeking restful sleep.
The beds at Hotel Maya Turquesa also receive mixed feedback. While many guests find them comfortable and clean, others report issues with mattress quality and bedding cleanliness. Despite these concerns, overall, the hotel offers a basic yet satisfactory stay, especially for those on a budget.
Categories
The breakfast service at the hotel, included in the room rate, receives mixed reviews. While some guests enjoy tasty options like chilaquiles and high-quality home-cooked eggs, others find it limited and repetitive. Despite some delays and size portions, the breakfast staff, notably Miss Karla, are commended for their friendly service.
Room accommodations also receive diverse feedback. Many guests appreciate the spaciousness, comfort and amenities such as air conditioning and terraces. However, issues like outdated furniture, mold, damp smells and insects have been noted. Inconsistent room service and maintenance problems like non-functional air conditioning and lack of hot water have also been reported.
Cleanliness is another area with varied opinions. Some guests describe the rooms, pool and common areas as bright and clean, praising the daily cleaning efforts. However, other guests report cleanliness lapses, including the presence of cockroaches, mold and musty odors, along with insufficient cleaning in common areas and inconsistent housekeeping.
The staff generally receives high marks for friendliness and helpfulness with notable mentions of receptionists like Karla, Aaron, Luján, Lara and David. However, a few guests have had negative interactions, describing some staff members as rude or inattentive. There are also mixed reviews about the Wi-Fi, which works well in common areas but is often unreliable in rooms.
The hotel's location near the beach is a significant asset, allowing guests easy access to the sandy shores while also being close to various local amenities. The family-friendly aspects are highlighted by the availability of rooms accommodating up to six people and a well-maintained family pool. Despite some concerns regarding the size of family suites, the hotel remains a feasible option for family vacations.
For nightlife enthusiasts, the hotel's central location provides easy access to clubs, bars and entertainment venues, though the downside is significant noise at night. This makes it suitable for partygoers but less ideal for those seeking restful sleep.
The beds at Hotel Maya Turquesa also receive mixed feedback. While many guests find them comfortable and clean, others report issues with mattress quality and bedding cleanliness. Despite these concerns, overall, the hotel offers a basic yet satisfactory stay, especially for those on a budget.
Hotel with Free Wi-Fi
This hotel is tagged in our database as providing free Wi-Fi. It ensures guests can stay connected with ease, enhancing their overall experience.
Cheap Hotel
Located on Calle 8 Norte between 10th and 15th Avenue, this hotel offers a reasonable balance between price and location. Its proximity to the main tourist areas makes it a convenient and affordable option.
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Located in the heart of Playa del Carmen, Hotel Maya Turquesa boasts an unbeatable location, praised for its proximity to numerous attractions. Just one block from the bustling Fifth Avenue and two blocks from the beach, guests find themselves steps away from shops, restaurants and transportation hubs like the ADO bus terminal. This ideal positioning makes it effortless to explore the city's vibrant nightlife, visit local markets or simply enjoy a leisurely walk along the pedestrian-friendly streets.
The hotel's central location is frequently highlighted as its standout feature, making it a perfect choice for those wanting to be close to the action. Whether you’re looking to relax on the sandy shores or dive into the bustling commercial and dining districts, everything is conveniently within walking distance. The staff’s friendly service and the added security of the accommodations only enhance the experience, ensuring guests feel at home while being near all the key attractions.
Overall, the strategic location not only offers accessibility to tourist hotspots like the central park and supermarkets but also provides a comfortable and practical base for any traveler. Whether for a short stay or an extended vacation, the hotel’s prime setting remains a consistent favorite among visitors, making it an exemplary choice for those seeking convenience and comfort in Playa del Carmen.
Hotel Maya Turquesa offers breakfast that generates mixed reviews among its guests. The breakfast is often described as good or even delicious with comments highlighting tasty options like chilaquiles, green chilaquiles and high-quality home-cooked eggs. Many appreciate that breakfast is included in the room rate, considering it a great addition given the overall price.
However, consistency and variety seem to be issues, as numerous guests find the breakfast very basic, repetitive and limited in both choice and portion size, often consisting of eggs, toast and coffee. Some guests noted delays and long waits for breakfast service, while others mentioned that the breakfast could be served as late as 11 AM.
Guests have praised the breakfast staff, noting friendly and excellent service, particularly mentioning a helpful staff member named Miss Karla. Despite the positive service, criticisms included that some dishes were cold or tasteless and more variety could significantly improve the experience.
To summarize, while the breakfast at Hotel Maya Turquesa has its strengths in taste and friendly service, there is room for improvement in variety, portion size and service efficiency.
Hotel Maya Turquesa offers guests a mixed dining experience. On the positive side, the kitchen staff receives praise for their friendliness and for providing good advice on local dining and entertainment options. Guests appreciate the availability of full board meals, although these come with limited choices that tend to be repetitive. Furthermore, some visitors suggest that the dining room remains open all day to better accommodate lunch and dinner options.
However, there are notable areas for improvement. Reviewers mention that breakfast service is very slow and lacks variety with some describing it as terrible and often served cold. Noise from the restaurant in the early morning can also be an issue for guests seeking a quiet start to their day. Additionally, there are criticisms of the restaurant staff's rude and disrespectful behavior with front desk personnel also noted for a lack of professionalism.
In summary, while the kitchen staff’s friendliness and helpful advice stand out, the overall dining experience at Hotel Maya Turquesa could benefit from improved breakfast service, greater meal variety and more consistent professional conduct from both restaurant and front desk staff.
Hotel Maya Turquesa offers an experience of mixed expectations when it comes to room accommodations, blending spaciousness and convenience with a variety of maintenance issues. Many guests complimented the rooms for their generous size and comfort, noting features such as air conditioning, terraces and even kitchenettes. Cleanliness and comfort of the beds were also frequently highlighted, making it suitable for both short and extended stays.
However, several reviews point out significant drawbacks, such as the outdated and often poorly maintained furniture, which detracts from the overall experience. Encounters with mold, damp smells and even insects in some rooms further exacerbate the inconvenience for some guests. The inconsistency between what is advertised online and the actual condition of the rooms is a recurring theme, leaving some guests disappointed.
Room service appears inconsistent with reports of neglected cleaning, unchanged towels and stained sheets diminishing the otherwise comfortable setting. Additionally, issues like non-functional air conditioning, lack of hot water and inadequate room amenities such as missing televisions and fridges were also noted.
Despite these complaints, the hotel's location and accessibility, combined with the spaciousness and potential for comfort in many rooms, offer a basic yet serviceable stay, especially for those on a budget. Improvements in maintenance and consistency between advertised and actual room conditions could significantly enhance the guest experience at Hotel Maya Turquesa.
Hotel Maya Turquesa receives mixed feedback regarding its beds from guests. Many reviews praise the beds as comfortable, clean and spacious. Phrases like "comfortable beds," "very comfortable bed," and "super comfortable and spacious beds" are frequently mentioned. Some guests also find the beds to be cozy and conducive to a restful night's sleep, highlighting the mattress quality and the overall comfy experience.
However, there are notable criticisms as well. Numerous reviewers report instances of beds being too hard or too soft with some describing old, sagging or sinking mattresses. Issues with bedding such as worn or dirty sheets and stained pillows also detract from the overall comfort. Some guests express dissatisfaction with the hotel's housekeeping practices, citing inconsistent changes of towels and sheets.
In summary, while many visitors find the beds at Hotel Maya Turquesa comfortable and satisfactory, there are significant concerns raised about the quality and cleanliness of the bedding that potential guests should consider.
Hotel Maya Turquesa appears to offer a mixed experience in terms of cleanliness. On the positive side, the rooms are frequently described as bright, spacious and clean. Many guests appreciate the cleanliness of the facilities, including the pool and common areas. The cleaning staff receives commendation for their efforts with some reviewers noting that the cleaning is done daily. Towels and bed linens are sometimes noted as clean and comfortable, adding to a generally positive first impression.
However, the hotel also has its share of cleanliness issues. Several reviewers reported finding cockroaches, mold and fungi in rooms and bathrooms, indicating significant lapses in hygiene. Some guests mentioned that the room cleaning was sporadic or insufficient with basic tasks like mopping, sweeping and proper bed-making often neglected. The presence of stains on sheets and towels, as well as dirty facilities and musty odors, detracted from the overall experience for many.
Common areas, including hallways and staircases, were frequently cited as needing better maintenance. The pool and restaurant areas also garnered criticism for their lack of cleanliness. Clearly, while some guests found the hotel clean and satisfactory, others experienced substantial cleanliness concerns that need addressing.
In summary, Hotel Maya Turquesa promises bright and spacious rooms with clean facilities but falls short in maintaining consistent cleanliness. For future visitors, the experience may vary significantly depending on room allocation and maintenance routines.
Hotel Maya Turquesa presents a diverse tapestry of guest experiences, particularly concerning its staff. The majority of the feedback highlights the friendliness and attentiveness of the hotel staff across various departments. Notable mentions include receptionists like Karla, Aaron, Luján, Lara and David, who consistently provided excellent service and warm hospitality. The restaurant and breakfast staff also received commendations for their courteousness and efficiency.
However, the reviews are mixed with a few guests reporting negative interactions. Some guests described the staff as unhelpful, rude or inattentive, particularly noting instances of poor reception service and a lack of responsiveness to customer needs. A few reviews mentioned specific staff members being under pressure, impacting their service quality.
Overall, the consistent praise for certain staff members' dedication and kindness suggests that most guest interactions with the Hotel Maya Turquesa staff are positive. Yet, the hotel might benefit from addressing the reported inconsistencies to ensure a universally excellent guest experience.
Hotel Maya Turquesa receives mixed reviews about its Wi-Fi services. While the Wi-Fi is reported to work reasonably well in the reception area and by the pool, many guests have experienced issues with connectivity in their rooms. The internet signal often does not reach some rooms, particularly those on higher floors and in certain hallways. When it does work, the connection quality ranges from average to very poor with frequent reports of it being slow, unreliable and even nonfunctional in some cases. Overall, guests staying at the hotel should not expect robust or consistent internet access in their rooms, though they may have more success using the service in common areas such as by the pool or near the reception.
Hotel Maya Turquesa boasts a prime location that consistently delights its guests due to its proximity to the beach. Travelers frequently highlight the convenience of being just a short walk away from the sandy shores, often mentioning the distance as merely two blocks or even just a few steps. This advantageous positioning means that guests can easily indulge in beach activities without the hassle of extensive travel. While some guests do note a bit of humidity, this is commonly accepted as a minor drawback of being close to the sea. Additionally, the hotel’s location not only offers quick access to the beach but also situates guests near a variety of restaurants, shops and the vibrant Fifth Avenue. Thus, the combination of easy beach access and proximity to local amenities makes Hotel Maya Turquesa a favored choice for beachgoers and explorers alike.
The Hotel Maya Turquesa has garnered mixed reviews regarding its suitability for family vacations with many guests highlighting its positive aspects for family stays. The location is frequently praised as convenient and clean, making it a good choice for family trips and gatherings. Families from various backgrounds, including an Ecuadorian family, have shared pleasant experiences during their stays. The hotel offers rooms that can accommodate up to six people, which is a significant advantage for large families.
Guests have particularly noted the family pool as clean and well-maintained, adding to the hotel's family-friendly appeal. However, some reviews mention that the family suites are on the smaller side and indicate a lack of larger rooms specifically designed for families. Despite some dissenting opinions about the hotel not being entirely family-friendly, the general sentiment leans towards the Hotel Maya Turquesa being a viable option for family vacations.
Hotel Maya Turquesa's prime location is a mixed bag for travelers. Situated close to the bustling Fifth Avenue, it provides easy access to the heart of Playa del Carmen's vibrant nightlife, including nearby clubs, bars and hotspots like Coco Bongo. This central location is ideal for partygoers and those looking to explore the lively downtown area.
However, the convenience comes with a downside: noise. Reviews consistently mention that the hotel is very noisy at night with loud music, shouts and slamming doors being common disturbances. The noise from nearby clubs and bars, including rooftop venues playing loud music until the early hours, often disrupts guests' rest. The hotel's acoustic isolation is inadequate, meaning sounds from both outside and other rooms can be quite bothersome.
Ultimately, Hotel Maya Turquesa is best suited for those prioritizing a central location with easy access to nightlife over tranquility and quiet sleep. For party enthusiasts, it's perfect for short stays, but light sleepers or those looking for a peaceful stay might want to consider alternatives.
Hotel Maya Turquesa offers a pleasant and well-attended experience with excellent service that many guests appreciate. The hotel excels in cleanliness with comfortable and clean rooms, alongside a satisfactory pool that adds to the overall pleasant atmosphere. Guests often highlight the comprehensive breakfast, which enhances the value for money. The location is another strong point, making it a convenient choice for travelers seeking comfort on a budget.
Despite its many positives, some guests feel that the hotel does not meet the local three-star standard. There are comments about old, neglected furniture and rooms that do not match the advertised standards. However, many guests find that the price-quality ratio is acceptable and that the overall experience is good for its three-star level. Its affordability, particularly considering its location, makes it a strong option for budget-conscious travelers willing to overlook some aspects of wear and tear.
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Location
The hotel's central location is frequently highlighted as its standout feature, making it a perfect choice for those wanting to be close to the action. Whether you’re looking to relax on the sandy shores or dive into the bustling commercial and dining districts, everything is conveniently within walking distance. The staff’s friendly service and the added security of the accommodations only enhance the experience, ensuring guests feel at home while being near all the key attractions.
Overall, the strategic location not only offers accessibility to tourist hotspots like the central park and supermarkets but also provides a comfortable and practical base for any traveler. Whether for a short stay or an extended vacation, the hotel’s prime setting remains a consistent favorite among visitors, making it an exemplary choice for those seeking convenience and comfort in Playa del Carmen.
Breakfast
However, consistency and variety seem to be issues, as numerous guests find the breakfast very basic, repetitive and limited in both choice and portion size, often consisting of eggs, toast and coffee. Some guests noted delays and long waits for breakfast service, while others mentioned that the breakfast could be served as late as 11 AM.
Guests have praised the breakfast staff, noting friendly and excellent service, particularly mentioning a helpful staff member named Miss Karla. Despite the positive service, criticisms included that some dishes were cold or tasteless and more variety could significantly improve the experience.
To summarize, while the breakfast at Hotel Maya Turquesa has its strengths in taste and friendly service, there is room for improvement in variety, portion size and service efficiency.
Dinner
However, there are notable areas for improvement. Reviewers mention that breakfast service is very slow and lacks variety with some describing it as terrible and often served cold. Noise from the restaurant in the early morning can also be an issue for guests seeking a quiet start to their day. Additionally, there are criticisms of the restaurant staff's rude and disrespectful behavior with front desk personnel also noted for a lack of professionalism.
In summary, while the kitchen staff’s friendliness and helpful advice stand out, the overall dining experience at Hotel Maya Turquesa could benefit from improved breakfast service, greater meal variety and more consistent professional conduct from both restaurant and front desk staff.
Rooms
However, several reviews point out significant drawbacks, such as the outdated and often poorly maintained furniture, which detracts from the overall experience. Encounters with mold, damp smells and even insects in some rooms further exacerbate the inconvenience for some guests. The inconsistency between what is advertised online and the actual condition of the rooms is a recurring theme, leaving some guests disappointed.
Room service appears inconsistent with reports of neglected cleaning, unchanged towels and stained sheets diminishing the otherwise comfortable setting. Additionally, issues like non-functional air conditioning, lack of hot water and inadequate room amenities such as missing televisions and fridges were also noted.
Despite these complaints, the hotel's location and accessibility, combined with the spaciousness and potential for comfort in many rooms, offer a basic yet serviceable stay, especially for those on a budget. Improvements in maintenance and consistency between advertised and actual room conditions could significantly enhance the guest experience at Hotel Maya Turquesa.
Beds
However, there are notable criticisms as well. Numerous reviewers report instances of beds being too hard or too soft with some describing old, sagging or sinking mattresses. Issues with bedding such as worn or dirty sheets and stained pillows also detract from the overall comfort. Some guests express dissatisfaction with the hotel's housekeeping practices, citing inconsistent changes of towels and sheets.
In summary, while many visitors find the beds at Hotel Maya Turquesa comfortable and satisfactory, there are significant concerns raised about the quality and cleanliness of the bedding that potential guests should consider.
Cleanliness
However, the hotel also has its share of cleanliness issues. Several reviewers reported finding cockroaches, mold and fungi in rooms and bathrooms, indicating significant lapses in hygiene. Some guests mentioned that the room cleaning was sporadic or insufficient with basic tasks like mopping, sweeping and proper bed-making often neglected. The presence of stains on sheets and towels, as well as dirty facilities and musty odors, detracted from the overall experience for many.
Common areas, including hallways and staircases, were frequently cited as needing better maintenance. The pool and restaurant areas also garnered criticism for their lack of cleanliness. Clearly, while some guests found the hotel clean and satisfactory, others experienced substantial cleanliness concerns that need addressing.
In summary, Hotel Maya Turquesa promises bright and spacious rooms with clean facilities but falls short in maintaining consistent cleanliness. For future visitors, the experience may vary significantly depending on room allocation and maintenance routines.
Staff
However, the reviews are mixed with a few guests reporting negative interactions. Some guests described the staff as unhelpful, rude or inattentive, particularly noting instances of poor reception service and a lack of responsiveness to customer needs. A few reviews mentioned specific staff members being under pressure, impacting their service quality.
Overall, the consistent praise for certain staff members' dedication and kindness suggests that most guest interactions with the Hotel Maya Turquesa staff are positive. Yet, the hotel might benefit from addressing the reported inconsistencies to ensure a universally excellent guest experience.
Wi-Fi
Beach
Family
Guests have particularly noted the family pool as clean and well-maintained, adding to the hotel's family-friendly appeal. However, some reviews mention that the family suites are on the smaller side and indicate a lack of larger rooms specifically designed for families. Despite some dissenting opinions about the hotel not being entirely family-friendly, the general sentiment leans towards the Hotel Maya Turquesa being a viable option for family vacations.
Nightlife
However, the convenience comes with a downside: noise. Reviews consistently mention that the hotel is very noisy at night with loud music, shouts and slamming doors being common disturbances. The noise from nearby clubs and bars, including rooftop venues playing loud music until the early hours, often disrupts guests' rest. The hotel's acoustic isolation is inadequate, meaning sounds from both outside and other rooms can be quite bothersome.
Ultimately, Hotel Maya Turquesa is best suited for those prioritizing a central location with easy access to nightlife over tranquility and quiet sleep. For party enthusiasts, it's perfect for short stays, but light sleepers or those looking for a peaceful stay might want to consider alternatives.
3 Star
Despite its many positives, some guests feel that the hotel does not meet the local three-star standard. There are comments about old, neglected furniture and rooms that do not match the advertised standards. However, many guests find that the price-quality ratio is acceptable and that the overall experience is good for its three-star level. Its affordability, particularly considering its location, makes it a strong option for budget-conscious travelers willing to overlook some aspects of wear and tear.
Yes, Hotel Maya Turquesa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Maya Turquesa.
No, Hotel Maya Turquesa doesn't allow dogs.
No, parking facilities aren't available at Hotel Maya Turquesa.
No, Hotel Maya Turquesa doesn't have a gym.
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