Holiday Inn Express - Plattsburgh by IHG
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Summary of reviewsHoliday Inn Express - Plattsburgh by IHG, enjoys a prime location with excellent accessibility. Its position off Interstate 87 provides convenient access to downtown Plattsburgh, local attractions and transport links, including Amtrak and Plattsburgh International Airport. The ease of parking and proximity to dining spots and shops further enhances its appeal.
The complimentary breakfast is highly praised by guests for its variety and quality, featuring a mix of continental items and hot dishes such as bacon and eggs. While there are occasional issues like limited seating and running out of food, the overall breakfast experience is positive, thanks in part to the friendly and efficient staff.
The rooms at the hotel receive largely positive feedback for their cleanliness, comfort and modern decor. Guests appreciate the spaciousness and amenities like microwaves and refrigerators. The beds, in particular, are frequently described as exceptionally comfortable with clean, cozy linens contributing to restful stays. However, some guests find the room sizes and bathrooms a bit cramped.
Cleanliness is a standout feature with many visitors commending the well-maintained property, clean rooms and fresh linens. Despite a few isolated complaints about the cleanliness of bathrooms and sheets, the general consensus holds the hotel’s hygiene standards in high regard.
The staff at Holiday Inn Express - Plattsburgh are frequently highlighted for their exceptional service. Guests repeatedly note the friendliness and helpfulness of the staff, from reception to housekeeping. The front desk personnel are especially praised for their politeness and efficiency, enhancing the overall guest experience.
The hotel also offers reliable WiFi, though some guests mention occasional slow speeds. The well-maintained gym, despite its small size, provides an adequate workout space. The pool area is another highlight with many guests enjoying the clean and pleasant environment, although some report issues with the pool’s temperature.
For business travelers, the hotel provides a robust range of amenities, including a business center and modern work areas, making it a practical choice for corporate stays. Additionally, the hotel caters well to guests with disabilities, featuring accessible entrances and rooms.
Overall, the Holiday Inn Express - Plattsburgh by IHG, is highly regarded for its location, comfort, cleanliness and friendly staff, offering a pleasant and convenient stay for both leisure and business travelers.
Categories
The complimentary breakfast is highly praised by guests for its variety and quality, featuring a mix of continental items and hot dishes such as bacon and eggs. While there are occasional issues like limited seating and running out of food, the overall breakfast experience is positive, thanks in part to the friendly and efficient staff.
The rooms at the hotel receive largely positive feedback for their cleanliness, comfort and modern decor. Guests appreciate the spaciousness and amenities like microwaves and refrigerators. The beds, in particular, are frequently described as exceptionally comfortable with clean, cozy linens contributing to restful stays. However, some guests find the room sizes and bathrooms a bit cramped.
Cleanliness is a standout feature with many visitors commending the well-maintained property, clean rooms and fresh linens. Despite a few isolated complaints about the cleanliness of bathrooms and sheets, the general consensus holds the hotel’s hygiene standards in high regard.
The staff at Holiday Inn Express - Plattsburgh are frequently highlighted for their exceptional service. Guests repeatedly note the friendliness and helpfulness of the staff, from reception to housekeeping. The front desk personnel are especially praised for their politeness and efficiency, enhancing the overall guest experience.
The hotel also offers reliable WiFi, though some guests mention occasional slow speeds. The well-maintained gym, despite its small size, provides an adequate workout space. The pool area is another highlight with many guests enjoying the clean and pleasant environment, although some report issues with the pool’s temperature.
For business travelers, the hotel provides a robust range of amenities, including a business center and modern work areas, making it a practical choice for corporate stays. Additionally, the hotel caters well to guests with disabilities, featuring accessible entrances and rooms.
Overall, the Holiday Inn Express - Plattsburgh by IHG, is highly regarded for its location, comfort, cleanliness and friendly staff, offering a pleasant and convenient stay for both leisure and business travelers.
3-Star Hotel
This hotel provides a reliable and comfortable experience with well-appointed rooms and complimentary breakfast. Its location and IHG's standards ensure a convenient and pleasant stay for value-conscious travelers.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Holiday Inn Express - Plattsburgh by IHG, enjoys a prime location that's highly regarded by guests for its convenience and accessibility. Situated right off Interstate 87, the hotel provides easy access to both downtown Plattsburgh and surrounding areas, making it an ideal base for exploring the region. Its proximity to the highway allows for quick drives to various local attractions such as shopping centers, restaurants and the campus of SUNY Plattsburgh.
The location is also noted for its closeness to transport links, including Amtrak and the Plattsburgh International Airport, which is less than ten minutes away. This strategic positioning makes it a convenient choice for travelers whether they are visiting for business, leisure or a special event. Additionally, guests appreciate the easy parking and the clean, comfortable accommodations of the hotel.
Nearby amenities include popular dining spots like the Butcher Block restaurant and a variety of shops. The hotel's setting strikes a balance between being near the bustling city for those looking for dining and shopping opportunities, while still providing a quieter environment for relaxation.
Overall, the central and accessible location of Holiday Inn Express contributes significantly to its appeal, making it a favored choice for visitors to Plattsburgh.
When it comes to breakfast at the Holiday Inn Express - Plattsburgh by IHG, guests had a mix of experiences that predominantly leaned towards the positive. Many praised the breakfast as one of the best they've encountered, noting a good variety of options and excellent quality considering it was included in the stay. The breakfast was often described as delicious, plentiful and with fresh ingredients, contributing to an overall great start to the day.
The breakfast offerings included a range of choices, from continental selections to hot dishes with items like bacon, eggs and even a pancake machine (though it occasionally malfunctioned). Some guests highlighted the presence of friendly and efficient staff ensuring a well-stocked and clean buffet area.
However, a few criticisms were noted. Issues such as running out of food items, occasionally cold dishes and a minimal selection led to some disappointment. Seating during breakfast time was sometimes insufficient and the service quality varied, especially on Sundays when food choices were reportedly limited.
Despite these occasional setbacks, many guests expressed satisfaction with the breakfast, highlighting its variety and value. Overall, while there are areas for improvement, the breakfast at this hotel seemed to largely meet or exceed guests' expectations.
At the Holiday Inn Express - Plattsburgh, the dining experience has received mixed feedback from guests. While some appreciated the nice variety of breakfast items and the cleanliness maintained by the kitchen staff, many guests reported that food items ran out quickly, leading to empty offerings by 8:20 AM. The common issue appeared to be the lack of seating in the lunch and breakfast areas, often resulting in guests waiting for tables and chairs. The overall dining space during lunch also seemed constrained, contributing to a somewhat cramped experience. Despite these setbacks, other aspects like room spaciousness were noted positively, albeit with some remarks about occasional cleanliness and maintenance issues.
At the Holiday Inn Express - Plattsburgh by IHG, the rooms receive mixed but largely positive feedback. Guests frequently mention the cleanliness and comfort of the rooms. Many visitors appreciate the spaciousness and modern decor, noting that the rooms are well-lit organized and recently renovated. The beds and pillows are generally described as comfortable, contributing to a restful stay.
However, room sizes vary with some guests finding them smaller than expected, which can be inconvenient, especially for groups or families. The bathrooms, in particular, can be quite cramped and sometimes lack a sink, impacting overall functionality. Noise can also be an issue for rooms closer to elevators or the dining area.
Despite these drawbacks, many reviewers highlight the good layout and ample amenities like microwaves and refrigerators. The hotel's bright and fresh decor also garners praise. A few guests experienced issues with air conditioning and room readiness, but overall, the clean and modern atmosphere leaves a positive impression.
At the Holiday Inn Express - Plattsburgh by IHG, the beds are a standout feature frequently mentioned by guests in their reviews. Many travelers have expressed satisfaction with the comfort of the mattresses, describing them as cozy and exceptionally comfortable. Pillows also receive high praise with a selection that many found to be super comfy, enhancing the overall sleep experience.
The bedding, including sheets and pillowcases, is consistently highlighted for its cleanliness, contributing to a restful environment. Guests repeatedly mention the beds being both comfortable and clean with several noting that they enjoyed the soft and supportive nature of the mattresses. The rooms themselves are also noted for their high standards of cleanliness, creating a welcoming atmosphere for a good night's sleep.
However, there are occasional mentions of the beds being too firm or hard for some guests, indicating that preferences in mattress firmness can vary. Despite this, the general consensus remains positive with words like "amazing" and "very comfortable" frequently used to describe the sleeping arrangements.
Overall, it seems that the Holiday Inn Express - Plattsburgh delivers on providing a comfortable and clean sleep experience with beds that cater to a wide array of preferences, ensuring that most guests leave well-rested and satisfied.
The guest reviews of Holiday Inn Express - Plattsburgh generally highlight the hotel's strong emphasis on cleanliness and modern facilities. Many guests appreciated the clean and up-to-date rooms, describing them as comfortable and well-equipped for short stays. The property itself, as well as the hallways and elevators, were frequently noted as being very clean and well-maintained. Guests also enjoyed the fresh and clean bed linens and towels, contributing to an overall positive impression of the hotel's hygiene standards.
However, there were some areas for improvement. A few reviews mentioned issues with the cleanliness of the bathrooms with specific complaints about finding hair and stains. Some guests encountered unclean sheets and inadequate daily room cleaning. Despite these concerns, the general consensus praised the hotel's cleanliness, making it one of the cleanest Holiday Inn Express locations visited by several guests. The modern and appealing décor, coupled with a welcoming staff, added to the pleasant stay experience for many visitors.
Holiday Inn Express - Plattsburgh stands out for its exceptional staff service, consistently receiving positive feedback from guests. Visitors repeatedly highlight the friendly and helpful nature of the staff, from the receptionists to the room cleaners and breakfast personnel. The front desk employees, in particular, are often praised for their politeness, attentiveness and efficiency, ensuring a smooth check-in process and quick responses to guest inquiries.
Guests appreciate the courteous and professional demeanor of the staff, noting their accommodating approach and willingness to go the extra mile. The hotel's personnel consistently deliver excellent customer service, creating a welcoming and pleasant atmosphere. Many reviews mention the staff’s knowledge and understanding of guests' needs, making their stays more comfortable and enjoyable.
Despite a few isolated complaints about rudeness or unprepared rooms, the overwhelming sentiment is that the staff is one of the hotel's strongest assets. Whether it's a friendly kitchen staff member, a helpful maintenance guy or even just a cheerful greeting from the front desk, the team's hospitality leaves a lasting impression on visitors. Overall, the staff at Holiday Inn Express - Plattsburgh plays a crucial role in making guests feel welcomed and well taken care of during their stays.
The Holiday Inn Express in Plattsburgh offers a commendable experience for guests, particularly highlighted by the reliable performance of electronics and WiFi. The hotel provides WiFi cards and many guests note that the WiFi worked well in their rooms. However, some reviews point out that the internet can be slow at times and suggest the need for boosters. Overall, though, the WiFi experience seems to be a positive aspect of staying at this hotel, contributing to a better experience compared to other Holiday Inn Express locations.
The Holiday Inn Express in Plattsburgh features a well-maintained and clean gym that guests find to be a nice addition to their stay. Despite its small size, the gym is well-equipped and accurately represented in the hotel pictures. The workout facilities available include a fitness center that remains open to hotel visitors. The space manages to offer a good workout environment with minimal crowding, making it a pleasant and hassle-free experience for those who utilize it.
The pool area at the Holiday Inn Express in Plattsburgh offers a mixed experience for guests. Many found the pool to be a pleasant and clean space, often praising its appearance and upkeep. Guests enjoyed both the pool and the hot tub, commending the comfortable seating and pleasant atmosphere of the pool area. Several reviews confirmed that the pool was as depicted in photos.
However, there were recurring issues with the pool's temperature. Some guests found the water too cold, describing it at times as an icebox, which made swimming unpleasant. The pool heater was mentioned as a common problem with multiple instances of it being broken or not working properly. This led to temporary closures or the pool being out of service during some stays. While the pool area was well-maintained and clean, the temperature issues somewhat detracted from the overall positive experience.
The Holiday Inn Express in Plattsburgh, an IHG Hotel, offers a good value for a three-star establishment. Guests have highlighted that the pricing is reasonable and aligns well with the amenities provided by a three-star establishment. The rooms and overall facilities consistently meet and often exceed three-star standards. Guests appreciated the cleanliness of the rooms and the hotel in general. There was a consensus that, despite the three-star level facilities, the experience feels comfortable and provides substantial value, making it a place many would consider returning to.
Holiday Inn Express - Plattsburgh by IHG, offers a robust range of amenities and services specifically tailored to meet the needs of business travelers. Guests frequently noted the hotel as a great option for business with ample support available for corporate needs. The business center received multiple mentions for being clean, helpful and well-suited for varied business activities.
The hotel’s facilities were consistently described as ideal for business stays, featuring modern and bright work areas. Guests appreciated the overall business-friendly environment, highlighting the good value for money the hotel provides. The fitness center also garnered positive comments, offering a nice break from work routines.
For those in town on business trips, the Holiday Inn Express - Plattsburgh checks all the necessary boxes, ensuring that visitors have access to all essential amenities to facilitate a comfortable and productive stay.
The Holiday Inn Express in Plattsburgh, an IHG Hotel, seems to cater well to guests with disabilities based on confirmed guest reviews. The hotel is described as handicap accessible, offering features like an accessible entrance and accessible rooms. Additionally, the location provides easy access from the highway, coupled with close proximity and straightforward access to surrounding amenities. Overall, the hotel appears to be fully accessible, ensuring ease of movement and convenience for all guests.
Visitors to the Holiday Inn Express in Plattsburgh generally appreciate the heated pool, which is both indoor and outdoor. Many guests describe the pool as clean, comfortable and warm, contributing to an overall pleasant swimming experience. Though some feedback mentioned the pool water being cold on occasion, the positive remarks about the friendly staff and clean facilities enhance the hotel's appeal. Whether spending time indoors or enjoying the outdoor heated option, the pool is frequently noted as a highlight of the stay.
The indoor pool at the Holiday Inn Express - Plattsburgh receives mixed feedback from guests. On the positive side, many describe the pool as clean, well-maintained and heated properly, making for a pleasant swimming experience. The pool area is noted to be spacious with nice facilities and some guests even mention enjoying a mountain view from the pool. However, there are some criticisms, including reports of the pool being too small, cold and occasionally not in use due to maintenance issues. Despite these drawbacks, the overall cleanliness and indoor heating of the pool receive positive remarks, making it a decent amenity for a stay at the hotel.
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Location
The location is also noted for its closeness to transport links, including Amtrak and the Plattsburgh International Airport, which is less than ten minutes away. This strategic positioning makes it a convenient choice for travelers whether they are visiting for business, leisure or a special event. Additionally, guests appreciate the easy parking and the clean, comfortable accommodations of the hotel.
Nearby amenities include popular dining spots like the Butcher Block restaurant and a variety of shops. The hotel's setting strikes a balance between being near the bustling city for those looking for dining and shopping opportunities, while still providing a quieter environment for relaxation.
Overall, the central and accessible location of Holiday Inn Express contributes significantly to its appeal, making it a favored choice for visitors to Plattsburgh.
Breakfast
The breakfast offerings included a range of choices, from continental selections to hot dishes with items like bacon, eggs and even a pancake machine (though it occasionally malfunctioned). Some guests highlighted the presence of friendly and efficient staff ensuring a well-stocked and clean buffet area.
However, a few criticisms were noted. Issues such as running out of food items, occasionally cold dishes and a minimal selection led to some disappointment. Seating during breakfast time was sometimes insufficient and the service quality varied, especially on Sundays when food choices were reportedly limited.
Despite these occasional setbacks, many guests expressed satisfaction with the breakfast, highlighting its variety and value. Overall, while there are areas for improvement, the breakfast at this hotel seemed to largely meet or exceed guests' expectations.
Dinner
Rooms
However, room sizes vary with some guests finding them smaller than expected, which can be inconvenient, especially for groups or families. The bathrooms, in particular, can be quite cramped and sometimes lack a sink, impacting overall functionality. Noise can also be an issue for rooms closer to elevators or the dining area.
Despite these drawbacks, many reviewers highlight the good layout and ample amenities like microwaves and refrigerators. The hotel's bright and fresh decor also garners praise. A few guests experienced issues with air conditioning and room readiness, but overall, the clean and modern atmosphere leaves a positive impression.
Beds
The bedding, including sheets and pillowcases, is consistently highlighted for its cleanliness, contributing to a restful environment. Guests repeatedly mention the beds being both comfortable and clean with several noting that they enjoyed the soft and supportive nature of the mattresses. The rooms themselves are also noted for their high standards of cleanliness, creating a welcoming atmosphere for a good night's sleep.
However, there are occasional mentions of the beds being too firm or hard for some guests, indicating that preferences in mattress firmness can vary. Despite this, the general consensus remains positive with words like "amazing" and "very comfortable" frequently used to describe the sleeping arrangements.
Overall, it seems that the Holiday Inn Express - Plattsburgh delivers on providing a comfortable and clean sleep experience with beds that cater to a wide array of preferences, ensuring that most guests leave well-rested and satisfied.
Cleanliness
However, there were some areas for improvement. A few reviews mentioned issues with the cleanliness of the bathrooms with specific complaints about finding hair and stains. Some guests encountered unclean sheets and inadequate daily room cleaning. Despite these concerns, the general consensus praised the hotel's cleanliness, making it one of the cleanest Holiday Inn Express locations visited by several guests. The modern and appealing décor, coupled with a welcoming staff, added to the pleasant stay experience for many visitors.
Staff
Guests appreciate the courteous and professional demeanor of the staff, noting their accommodating approach and willingness to go the extra mile. The hotel's personnel consistently deliver excellent customer service, creating a welcoming and pleasant atmosphere. Many reviews mention the staff’s knowledge and understanding of guests' needs, making their stays more comfortable and enjoyable.
Despite a few isolated complaints about rudeness or unprepared rooms, the overwhelming sentiment is that the staff is one of the hotel's strongest assets. Whether it's a friendly kitchen staff member, a helpful maintenance guy or even just a cheerful greeting from the front desk, the team's hospitality leaves a lasting impression on visitors. Overall, the staff at Holiday Inn Express - Plattsburgh plays a crucial role in making guests feel welcomed and well taken care of during their stays.
Wi-Fi
Gym
Pool
However, there were recurring issues with the pool's temperature. Some guests found the water too cold, describing it at times as an icebox, which made swimming unpleasant. The pool heater was mentioned as a common problem with multiple instances of it being broken or not working properly. This led to temporary closures or the pool being out of service during some stays. While the pool area was well-maintained and clean, the temperature issues somewhat detracted from the overall positive experience.
3 Star
Business
The hotel’s facilities were consistently described as ideal for business stays, featuring modern and bright work areas. Guests appreciated the overall business-friendly environment, highlighting the good value for money the hotel provides. The fitness center also garnered positive comments, offering a nice break from work routines.
For those in town on business trips, the Holiday Inn Express - Plattsburgh checks all the necessary boxes, ensuring that visitors have access to all essential amenities to facilitate a comfortable and productive stay.
Accessible
Heated Pool
Indoor Pool
Yes, Holiday Inn Express - Plattsburgh by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express - Plattsburgh by IHG.
No, Holiday Inn Express - Plattsburgh by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express - Plattsburgh by IHG.
Yes, Holiday Inn Express - Plattsburgh by IHG has a gym.
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