4-Star HotelThis hotel offers a jacuzzi and comfortable rooms. It is well-regarded for its service and amenities.
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Summary of reviews related to the '4 Star' categoryGolden Tulip Roissy Saint Witz presents itself as a four-star establishment, boasting facilities like a swimming pool, spa and terraces. The management demonstrates friendliness and a welcoming attitude. However, feedback from guests indicates that the hotel falls short of the expected four-star standards. Numerous complaints focus on maintenance issues, such as the out-of-order Jacuzzi and poorly maintained pool. Cleanliness is another significant concern with reports of dirty room carpets and inadequate cleaning practices.
Guests have also cited specific disappointments in the quality of breakfast offerings, such as tasteless and dry scrambled eggs. The service level has been described as inappropriate for a hotel of this rating with some pointing out the staff's informal and sometimes ineffective responses.
In summary, while Golden Tulip Roissy Saint Witz offers an array of amenities, it appears to be struggling to maintain the quality and service expected from a four-star hotel. Improvements in maintenance, cleanliness and staff training are critical for meeting guest expectations and justifying its four-star status.
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