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Summary of reviewsPiúma Palace Hotel is favorably located on a picturesque beachfront, offering guests convenient access to the beach and stunning sunset views over Gambá Island. Its proximity to the city center further adds convenience, making restaurants and shops easily accessible. Families and travelers with children often appreciate the hotel's strategic location for exploring nearby beaches.
Guests consistently commend the hotel staff for their friendliness and efficiency. Specific staff members, including Jonny, Sandriele, Cláudio, and the owner, Miss Rosângela, are especially praised for their warm hospitality, contributing to a welcoming atmosphere.
The breakfast experience at Piúma Palace Hotel receives positive remarks for its delicious variety, reinforcing the pleasant ambiance provided by the hotel’s beachside setting and polite staff. However, there are occasional criticisms regarding simplicity and limited options, with a need for prompt replenishment at times.
Rooms at the hotel present a mixed experience. While some guests enjoy the spaciousness and ocean views, along with modern conveniences like new air conditioning units, others report maintenance issues, calling for renovations and updates due to signs of wear and tear, such as outdated facilities and limited electrical outlets.
Cleanliness also varies, with some guests complimenting the organization and clean environment, particularly in sea-facing rooms. Nevertheless, inconsistent maintenance across all areas is a concern, with reports of dirty rooms and outdated facilities indicating a need for improvement.
The hotel's wifi services receive mostly negative feedback, citing weak signals and unreliable internet, especially on higher floors, affecting both online connectivity and TV channel access.
Parking is available and appreciated for its convenience, though it is uncovered and operates with time restrictions. The parking area is generally clean and organized despite some critiques of security measures.
For families, Piúma Palace Hotel serves as a cozy retreat. Family rooms with sea views are highlighted, and staff are noted for accommodating specific needs, although improvements in maintenance and accessibility are suggested.
The beds offer mixed comfort, with some guests noting issues with old or hard mattresses and pillows. An update in bed quality and bedding maintenance is recommended to enhance guest satisfaction.
Overall, the hotel offers a satisfactory experience, more aligned with a three-star rather than its claimed four-star status. While providing good cost-benefit value, particularly for business travelers, potential guests should be aware of its outdated amenities and reported billing issues.
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