Complejo Laderas del Cerro
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Summary of reviewsComplejo Laderas del Cerro offers a picturesque and family-friendly escape located on a scenic hill in Piriápolis. Guests frequently praise the complex for its breathtaking panoramic views, serene environment and beautiful natural surroundings. The prime location near the city center, beach and bus terminal adds convenience while maintaining a tranquil ambiance perfect for relaxation. Family amenities, including various pools and a water park, enhance its appeal as a destination catering to visitors of all ages.
The breakfast service receives mixed reviews with many appreciating its homemade feel, abundance and attentive service, although some guests criticize the limited variety and restrictive schedule. Similarly, dinner experiences are varied; while some guests find the restaurant affordable and tasty, others express concerns over food quality, hygiene and service inconsistency, noting the limited operating hours.
Guest feedback on the rooms is mixed but leans positive regarding comfort, cleanliness and beautiful views. However, issues with maintenance, insufficient amenities and occasional lapses in housekeeping detract from the overall experience. Problems like broken fixtures, insect presence and inadequate privacy were reported.
Cleanliness standards at the complex also draw mixed reactions. Guests commend the cleanliness of the rooms and common areas but criticize the hygiene of pools and external bathrooms. Inconsistent maintenance and sporadic housekeeping underscore the need for improved cleanliness and upkeep.
The staff earns praise for their friendly and helpful demeanor, although there are mentions of inadequate staffing levels and occasional lapses in professionalism. Generally, the administrative staff are effective and courteous, but issues with coordination and responsiveness to complaints highlight areas for improvement.
WiFi connectivity at Complejo Laderas del Cerro is a notable drawback. Consistent issues with unreliable or absent connections, especially in rooms, impact guests who require internet access during their stay. Despite this, the scenic facilities, including pools and park areas, contribute positively to the overall experience.
The diverse pool options, catering to both children and adults, receive favorable remarks for being fun and entertaining. However, concerns about maintenance, water quality and restrictive schedules suggest potential areas for enhancement.
Complejo Laderas del Cerro shines as a family-friendly and romantic destination. Family visitors enjoy the safe, fun environment with numerous activities for children and couples find the tranquil setting ideal for romantic getaways or honeymoons. The serene atmosphere, picturesque views and engaging amenities create a memorable experience for many guests, although improvements in specific areas could significantly elevate satisfaction.
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The breakfast service receives mixed reviews with many appreciating its homemade feel, abundance and attentive service, although some guests criticize the limited variety and restrictive schedule. Similarly, dinner experiences are varied; while some guests find the restaurant affordable and tasty, others express concerns over food quality, hygiene and service inconsistency, noting the limited operating hours.
Guest feedback on the rooms is mixed but leans positive regarding comfort, cleanliness and beautiful views. However, issues with maintenance, insufficient amenities and occasional lapses in housekeeping detract from the overall experience. Problems like broken fixtures, insect presence and inadequate privacy were reported.
Cleanliness standards at the complex also draw mixed reactions. Guests commend the cleanliness of the rooms and common areas but criticize the hygiene of pools and external bathrooms. Inconsistent maintenance and sporadic housekeeping underscore the need for improved cleanliness and upkeep.
The staff earns praise for their friendly and helpful demeanor, although there are mentions of inadequate staffing levels and occasional lapses in professionalism. Generally, the administrative staff are effective and courteous, but issues with coordination and responsiveness to complaints highlight areas for improvement.
WiFi connectivity at Complejo Laderas del Cerro is a notable drawback. Consistent issues with unreliable or absent connections, especially in rooms, impact guests who require internet access during their stay. Despite this, the scenic facilities, including pools and park areas, contribute positively to the overall experience.
The diverse pool options, catering to both children and adults, receive favorable remarks for being fun and entertaining. However, concerns about maintenance, water quality and restrictive schedules suggest potential areas for enhancement.
Complejo Laderas del Cerro shines as a family-friendly and romantic destination. Family visitors enjoy the safe, fun environment with numerous activities for children and couples find the tranquil setting ideal for romantic getaways or honeymoons. The serene atmosphere, picturesque views and engaging amenities create a memorable experience for many guests, although improvements in specific areas could significantly elevate satisfaction.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Guest Reviews
'Complejo Laderas del Cerro' boasts a prime location that receives consistent praise from guests. Positioned on a picturesque hill, the complex offers breathtaking panoramic views of Piriápolis, capturing the beauty of the bay and the surrounding landscape. The hotel's proximity to the city center, beach and bus terminal makes it a convenient option for travelers. The tranquil environment and serene setting contribute to an ideal escape from the hustle and bustle of city life. Guests appreciate the beautiful scenery, magical sunsets and the peaceful ambiance, perfect for relaxation. The complex itself is described as very beautiful with an impressive blend of natural surroundings and well-maintained facilities. Family-friendly amenities, including pools and a water park, add to its appeal as a great destination for visitors of all ages. Despite the uphill walk required to reach the complex, the stunning views and excellent location make it a cherished spot for many.
The guest reviews for breakfast at 'Complejo Laderas del Cerro' present a mixed picture with varying experiences. Many guests appreciated the breakfast, describing it as very delicious, abundant and satisfying. Some highlighted its homemade feel and noted that it was very complete and attentive in service. The peaceful and beautiful location also garnered praise.
However, several guests found the breakfast lacking in variety with a notable absence of fruits, cold cuts and other nutritious options like yogurt and cereals. The offering seemed predominantly composed of pastries with comments pointing out issues with leftover food, stale items and a lot of wastage. The breakfast schedule, often from 8 to 8:45 AM, was deemed too restrictive, particularly affecting those who preferred a more relaxed start during their vacation.
Moreover, some reviews mentioned coordination issues and occasional food shortages shortly after opening time, suggesting the setup might benefit from better management and planning. Despite the shortcomings, the breakfast service received occasional kudos for its attentiveness and the overall warm ambiance of the place.
Dining at Complejo Laderas del Cerro offers a mixed experience. While some guests appreciated the accessible and affordable restaurant with a tasty menu, others voiced concerns about the quality and hygiene of the food, as well as the service. The restaurant's schedule is limited, often only opening on weekends and closing earlier than advertised, which can be inconvenient for late diners. Prices are generally considered reasonable, although some find them high given the quality. The ambiance is described as more akin to a bar than a refined dining establishment with basic options and sporadically lackluster attention to cleanliness and service. For those looking for a more reliable dining experience, it might be necessary to seek alternatives outside the complex.
Complejo Laderas del Cerro has drawn mixed reviews regarding its rooms, though many guests emphasized some positive features. The rooms were frequently described as super comfortable, clean and spacious. Several customers appreciated the beautiful views and the serene surroundings. The overall cleanliness was noted, although there were mentions of lapses in regular housekeeping services.
However, maintenance issues were a recurring theme. Guests pointed out broken tiles, leaky roofs, malfunctioning air conditioning and poorly maintained bathrooms. Rooms were often reported as being smaller than expected with some visitors specifically mentioning tiny bathrooms and insufficient ventilation. Some furniture appeared to be in disrepair, including deteriorating mattresses and broken headboards. Numerous reviews also highlighted the presence of insects like ants and cockroaches and the unpleasant odor from bathroom pipes.
Another common complaint was that the rooms did not match the images provided during booking, leading to dissatisfaction upon arrival. Basic amenities, such as microwaves, kettles and adequate electrical outlets, were often missed or insufficient. Some rooms lacked privacy due to thin walls and inadequate curtains.
While the hotel facilities were described as beautiful and the surrounding environment quiet and relaxing, the recurring issues with maintenance and cleanliness marred the experience for many guests. Despite some setbacks, the comfortable beds and beautiful scenery did provide a cheerful note to an otherwise mixed reception.
The bed situation at Complejo Laderas del Cerro has received varied feedback from guests. While some rooms have comfortable beds, others mentioned issues like mattresses being very thin, springy and sagging. Many reviews pointed out that the double beds are often made up of two single beds pushed together, which proved uncomfortable for several guests. This configuration led to mattresses separating in the middle.
Additionally, some mattresses are described as worn out with expired springs causing discomfort and even body aches. Some beds were reported to be broken or with broken legs, adding to the overall dissatisfaction. Pillows were noted to be loose and unable to provide adequate support. There were also comments about beds affecting mobility in the room, such as blocking doors.
Overall, it seems that the beds and mattresses at Complejo Laderas del Cerro require significant improvement and maintenance to enhance guest comfort and satisfaction.
Complejo Laderas del Cerro presents a mixed picture when it comes to cleanliness. Guests consistently highlight the cleanliness of the rooms, which are noted to be super comfortable, spacious and tidy with impeccable bed sheets and mattresses. This positive feedback extends to the overall cleanliness rating of the hotel with specific praise for its neat and tidy facilities. The common areas also receive commendations for their cleanliness and good hygiene standards.
However, there are critical areas that need significant improvement. Many guests point out the lack of hygiene in the pools and external bathrooms. Complaints range from dirty pool water to insufficient pool maintenance with some mentioning the presence of insects and bugs in the rooms and around the facility. There are also reports of dirty and worn-out room furnishings, incomplete cleaning and sporadic housekeeping services.
Despite some excellent cleaning attributes in certain areas, the hotel struggles with consistency in maintaining overall hygiene, especially in common areas and pools. The cleanliness of the complex is described as needing more attention, particularly in terms of regular maintenance and addressing specific issues like spider webs and cockroaches.
The hotel also receives positive remarks for its picturesque setting, good breakfast, friendly staff and well-maintained green spaces, adding to the overall charm of the stay. However, the inconsistent cleanliness and maintenance standards somewhat overshadow these highlights, indicating room for improvement in these critical areas.
The guest reviews for Complejo Laderas del Cerro highlight a mix of positive and negative sentiments regarding the hotel staff. On the positive side, numerous reviews praise the staff's friendliness and attentiveness. Guests consistently describe them as very friendly, helpful and courteous with particular commendations for the administrative staff who are noted for their excellent and efficient service. The staff's good disposition and their efforts to address guests' concerns are frequently mentioned, adding an extra touch to the hotel experience. Special recognition is given to the breakfast and cleaning staff for their attentiveness and friendly demeanor.
However, there are also several critical points raised by guests. Some reviews mention that there is not enough staff to handle the hotel's occupancy, leading to issues such as delayed check-ins and inconsistent cleaning schedules. Several guests report that the staff's treatment can occasionally be disrespectful or sarcastic and there are specific instances where guests felt their complaints were not taken seriously. The manager's response to issues is described as inadequate by some. There are also mentions of a lack of coordination among the staff and that some of the good staff members were fired.
Overall, the staff is a mixed bag with the standout positive reviews indicating a generally friendly and helpful attitude, but with notable areas needing improvement, particularly in staffing levels and professionalism.
Complejo Laderas del Cerro offers scenic views and inviting amenities, but its WiFi connectivity has disappointed many guests. Reviews consistently highlight issues with unreliable or completely absent WiFi, particularly in rooms where there is reportedly no connection at all. Guests remarked that WiFi, available only in certain small areas like the administration, detracts from the overall experience. For those requiring steady access to the internet during their stay, this could be a significant drawback. Despite this, the complex provides appealing facilities such as pools and park areas that guests can enjoy even on their departure day, which adds a positive note to the stay.
Complejo Laderas del Cerro features a variety of pools that cater to guests of all ages, ensuring a fun and entertaining experience. The property boasts both outdoor and heated pools, providing safe entertainment for families and water enthusiasts, even on rainy days. Children particularly enjoy the water park, water slides and pool games, which provide endless fun. Many guests appreciate the assortment of pools and their division into different sections, offering choices for diverse preferences.
While the heated pool is often highlighted as a great asset, its maintenance and cleanliness sometimes fall short of expectations. Issues such as excessive chlorine, murky water and general cleanliness are recurring concerns with some pools noted for being cold and lacking proper cleaning. Additionally, the restrictive pool schedule and limited availability of heated pools can be frustrating for visitors looking to maximize their pool time.
Despite these drawbacks, the beautiful pool area and comprehensive water activities make Complejo Laderas del Cerro an attractive option for families. The panoramic views and lush green spaces add to the enjoyable environment, although more shade and seating could enhance the overall experience. Improving maintenance and extending pool hours could significantly boost guest satisfaction.
Complejo Laderas del Cerro is highly recommended for families, offering an ideal environment for children. Visitors frequently praised its pleasant, family-friendly atmosphere. The hotel provides a safe and fun environment with a variety of activities that guarantee children will have a great time. The pools, complete with slides and water games, are especially popular, creating endless fun for both kids and adults. Additionally, the hotel's children's playgrounds are appreciated, providing numerous spaces for little ones to enjoy.
Guests also highlight the attentive staff, who ensure that families feel welcomed and catered to throughout their stay. The infrastructure is well-suited for family visits, offering basic amenities at a fair price. Despite a few location-specific concerns and suggestions to extend breakfast hours, most families had a memorable and enjoyable experience.
Overall, Complejo Laderas del Cerro is a great choice for family vacations, where children can engage in various activities and parents can relax, knowing their kids are entertained in a safe and pleasant environment.
Nestled in an idyllic setting, Complejo Laderas del Cerro offers a serene and romantic getaway perfect for honeymooners. Guests consistently highlight the tranquil atmosphere and stunning views that enhance the romantic experience. The location provides a peaceful retreat, allowing visitors to unwind completely. The pools, set against a picturesque backdrop, further contribute to the quality of the stay. Overall, the hotel presents good value for those seeking a quiet and romantic escape.
Nestled in a magnificent environment, Complejo Laderas del Cerro offers a truly tranquil and romantic escape for couples. The serene atmosphere and breathtaking views provide the perfect backdrop for magical sunsets and peaceful moments. With its cozy rooms and beautiful surroundings, the location is ideal for a honeymoon or a quiet getaway. Guests appreciate the calm, tranquil vibes and the opportunity to simply sit down and enjoy the stunning vistas. Though some mention limited access to outdoor pools and restricted hours for the heated pool, the overall feedback highlights the peace and tranquility that define a stay at this charming destination.
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Location
Breakfast
However, several guests found the breakfast lacking in variety with a notable absence of fruits, cold cuts and other nutritious options like yogurt and cereals. The offering seemed predominantly composed of pastries with comments pointing out issues with leftover food, stale items and a lot of wastage. The breakfast schedule, often from 8 to 8:45 AM, was deemed too restrictive, particularly affecting those who preferred a more relaxed start during their vacation.
Moreover, some reviews mentioned coordination issues and occasional food shortages shortly after opening time, suggesting the setup might benefit from better management and planning. Despite the shortcomings, the breakfast service received occasional kudos for its attentiveness and the overall warm ambiance of the place.
Dinner
Rooms
However, maintenance issues were a recurring theme. Guests pointed out broken tiles, leaky roofs, malfunctioning air conditioning and poorly maintained bathrooms. Rooms were often reported as being smaller than expected with some visitors specifically mentioning tiny bathrooms and insufficient ventilation. Some furniture appeared to be in disrepair, including deteriorating mattresses and broken headboards. Numerous reviews also highlighted the presence of insects like ants and cockroaches and the unpleasant odor from bathroom pipes.
Another common complaint was that the rooms did not match the images provided during booking, leading to dissatisfaction upon arrival. Basic amenities, such as microwaves, kettles and adequate electrical outlets, were often missed or insufficient. Some rooms lacked privacy due to thin walls and inadequate curtains.
While the hotel facilities were described as beautiful and the surrounding environment quiet and relaxing, the recurring issues with maintenance and cleanliness marred the experience for many guests. Despite some setbacks, the comfortable beds and beautiful scenery did provide a cheerful note to an otherwise mixed reception.
Beds
Additionally, some mattresses are described as worn out with expired springs causing discomfort and even body aches. Some beds were reported to be broken or with broken legs, adding to the overall dissatisfaction. Pillows were noted to be loose and unable to provide adequate support. There were also comments about beds affecting mobility in the room, such as blocking doors.
Overall, it seems that the beds and mattresses at Complejo Laderas del Cerro require significant improvement and maintenance to enhance guest comfort and satisfaction.
Cleanliness
However, there are critical areas that need significant improvement. Many guests point out the lack of hygiene in the pools and external bathrooms. Complaints range from dirty pool water to insufficient pool maintenance with some mentioning the presence of insects and bugs in the rooms and around the facility. There are also reports of dirty and worn-out room furnishings, incomplete cleaning and sporadic housekeeping services.
Despite some excellent cleaning attributes in certain areas, the hotel struggles with consistency in maintaining overall hygiene, especially in common areas and pools. The cleanliness of the complex is described as needing more attention, particularly in terms of regular maintenance and addressing specific issues like spider webs and cockroaches.
The hotel also receives positive remarks for its picturesque setting, good breakfast, friendly staff and well-maintained green spaces, adding to the overall charm of the stay. However, the inconsistent cleanliness and maintenance standards somewhat overshadow these highlights, indicating room for improvement in these critical areas.
Staff
However, there are also several critical points raised by guests. Some reviews mention that there is not enough staff to handle the hotel's occupancy, leading to issues such as delayed check-ins and inconsistent cleaning schedules. Several guests report that the staff's treatment can occasionally be disrespectful or sarcastic and there are specific instances where guests felt their complaints were not taken seriously. The manager's response to issues is described as inadequate by some. There are also mentions of a lack of coordination among the staff and that some of the good staff members were fired.
Overall, the staff is a mixed bag with the standout positive reviews indicating a generally friendly and helpful attitude, but with notable areas needing improvement, particularly in staffing levels and professionalism.
Wi-Fi
Pool
While the heated pool is often highlighted as a great asset, its maintenance and cleanliness sometimes fall short of expectations. Issues such as excessive chlorine, murky water and general cleanliness are recurring concerns with some pools noted for being cold and lacking proper cleaning. Additionally, the restrictive pool schedule and limited availability of heated pools can be frustrating for visitors looking to maximize their pool time.
Despite these drawbacks, the beautiful pool area and comprehensive water activities make Complejo Laderas del Cerro an attractive option for families. The panoramic views and lush green spaces add to the enjoyable environment, although more shade and seating could enhance the overall experience. Improving maintenance and extending pool hours could significantly boost guest satisfaction.
Family
Guests also highlight the attentive staff, who ensure that families feel welcomed and catered to throughout their stay. The infrastructure is well-suited for family visits, offering basic amenities at a fair price. Despite a few location-specific concerns and suggestions to extend breakfast hours, most families had a memorable and enjoyable experience.
Overall, Complejo Laderas del Cerro is a great choice for family vacations, where children can engage in various activities and parents can relax, knowing their kids are entertained in a safe and pleasant environment.
Honeymoon
Romantic
Yes, Complejo Laderas del Cerro has pool(s) that belong to one or more of the following categories: .
No, a spa isn't available at Complejo Laderas del Cerro.
No, Complejo Laderas del Cerro doesn't allow dogs.
No, parking facilities aren't available at Complejo Laderas del Cerro.
No, Complejo Laderas del Cerro doesn't have a gym.
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