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Summary of reviewsHoliday Inn Express & Suites Troy by IHG is celebrated for offering an exceptional guest experience characterized by several positive features. Its prime location is a significant highlight, providing convenient access to downtown Troy, Ohio, popular restaurants, shopping venues, and a nearby Walmart. Guests find the location ideal for events or conferences, coupled with excellent customer service and a satisfying breakfast, enhancing the appeal of staying there.
The breakfast service at the hotel garners widespread acclaim for its quality and variety, with delicious offerings and a well-stocked, clean area ensuring a delightful start to the day. Guests appreciate the choice and availability of healthy options, and the accommodating staff further elevates the breakfast experience by attending to guest needs promptly and effectively.
Rooms at the hotel offer a modern, comfortable stay with ample space and cleanliness, consistently noting comfortable beds and large bathrooms. Recent updates give the accommodations a fresh and inviting appeal, and though there are occasional minor issues, the friendly and helpful staff enhances the overall comfort and satisfaction of the stay.
Cleanliness is a standout characteristic of the property, with guests frequently praising the immaculate rooms and well-maintained facilities. The high standard of hygiene, combined with contemporary décor, contributes to the hotel's pleasant atmosphere. The clean and serene environment, along with a decent breakfast, makes the hotel a desirable choice for travelers.
Finally, the staff at Holiday Inn Express & Suites Troy by IHG are lauded for their warm hospitality and helpfulness, often going above and beyond to ensure a memorable guest experience. While there are occasional less favorable interactions, particularly with the daytime front desk staff, the majority of guests find the staff welcoming and accommodating, enhancing their stay at this conveniently located, clean hotel. Overall, Holiday Inn Express & Suites Troy by IHG offers a remarkable stay, balancing comfort, cleanliness, and courteous service in an excellent location.
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