5-Star HotelSummary of reviews related to the '5 Star' categoryThe Sheraton Pilar Hotel & Convention Center has been the subject of diverse feedback from guests, who frequently highlight areas for improvement, particularly in maintaining its five-star status. While check-in and check-out experiences are praised, with mentions of excellent service by staff, the hotel often falls short in other critical areas. Guests are particularly disappointed with the breakfast offering, which does not meet five-star expectations and is not included in the already steep room price. The facilities, such as the air conditioning and minibar, have also been criticized for failing to function properly. Furthermore, the hotel appears to prioritize corporate events and gatherings over the needs of individual guests, leading some to feel overlooked. Additional charges for amenities like the indoor pool, gym, and WiFi further diminish the perceived value. Overall, guests express dissatisfaction with the level of service and amenities, noting that the hotel does not align with international five-star standards.
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