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Summary of reviewsThe Resort at Governor's Crossing receives overall positive feedback, particularly for its strategic location and family-friendly amenities. Nestled conveniently near Dollywood and central Pigeon Forge, the resort offers easy access to various key attractions, restaurants, shopping venues and entertainment spots while maintaining a peaceful, secluded setting away from heavy traffic. This makes it an ideal base for both relaxation and exploration.
Families find the resort's location particularly attractive due to its proximity to local activities and the inclusion of indoor and outdoor water parks, which add layers of enjoyment for guests of all ages. The spacious and clean rooms, equipped with full kitchens and laundry facilities, are well-suited for larger family stays, providing a comfortable home-like environment complete with modern essentials. Guests appreciate the ample space and amenities that make their stay pleasant and convenient, despite occasional remarks about outdated furniture or minor cleanliness concerns.
The resort's reputation for cleanliness is generally well-regarded with many guests praising the well-maintained rooms and public areas. Although some inconsistencies in cleaning standards and occasional maintenance issues are noted, the overall cleanliness contributes positively to guests' experiences. The staff at The Resort at Governor’s Crossing are commended for their politeness, friendliness and exceptional service, consistently enhancing the guest experience through their attentiveness and professional behavior.
Though The Resort at Governor’s Crossing lacks a breakfast option, the in-room kitchens offer guests the flexibility to prepare their own morning meals. Reviews indicate that a complimentary breakfast could further enhance the guest experience, especially at the resort's price point.
The resort's pool facilities, including a variety of heated indoor and outdoor pools, receive mixed reviews. Guests appreciate the clean and well-maintained pools, extended hours and safety measures provided by lifeguards. The water slides and lazy river are particularly popular among families, despite occasional maintenance issues or minor inconveniences like excessive chlorine or overcrowding. The mini golf course on the premises offers added fun, especially for children, though some guests suggest it could use enhancements.
The beds at the resort elicit mixed reactions with many guests finding them comfortable, while others report issues with firmness and cleanliness. Despite this, the overall sleeping arrangements receive general approval.
Lastly, the family-friendly atmosphere is a standout feature of The Resort at Governor’s Crossing with numerous amenities and activities catering to children and promoting family bonding. Organized events, fire pits, mini-golf and extensive water play areas keep children entertained and allow parents to relax. The range of activities and welcoming ambiance make it an excellent destination for families seeking a fun, engaging and memorable vacation experience.
Overall, The Resort at Governor's Crossing offers a comfortable, clean and family-oriented environment with a range of amenities and exceptional service, making it a great choice for families visiting the Pigeon Forge area. Show more
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Categories
Resort near Golf Courses
While the listing does not explicitly state an on-site golf course, its classification as a resort suggests the likely availability of golf options nearby or through partnerships. The resort provides a range of amenities suitable for a vacation centered around activities like golf.
Resort for Honeymoon
This resort has various amenities and activities, including water parks, for a fun and engaging honeymoon experience.
Family Friendly Resort
This resort boasts multiple indoor and outdoor pools and a waterpark. It provides condo-style accommodations with full kitchens, making it ideal for families seeking a home-away-from-home experience.
Resort with Swimming Pool
This resort includes both indoor and outdoor waterparks, providing year-round water-based activities. It caters specifically to families with a variety of water attractions and a daily activity schedule.
Heated Pool Indoor Pool Pool Water Slide Water Park Lazy River Outdoor Pool
Resort with Gym
The Resort at Governor's Crossing features a well-equipped fitness center, indoor and outdoor water parks, and game rooms. These amenities provide ample opportunities for both exercise and family fun.
Resort with Outdoor Pool
This resort is known for its extensive water features, including a large outdoor leisure pool, a lazy river, and multiple waterslides, providing a waterpark-like experience. (Information based on general knowledge of the resort's advertised features)
Resort with Indoor Pool
The Resort at Governor's Crossing doesn't just feature an indoor pool but a whole indoor water park for the entire family to enjoy. Some of the activities on offer are the high speed slides, the 20 person hot tub, the zero-entry swimming pool and so much more.
Resort with Parking
3-Star Resort
Resort with Lazy River
Resort with Water Park
Resort with Pool Water Slide
Resort with Heated Pool
Room Types
Queen StudioStudio features a kitchen and a Perfect for 2! Pool View.
King StudioThis spacious studio is designed for two guests, featuring a luxurious king-sized bed and a fully equipped kitchen for your comfort. With a relaxing ambiance and all the amenities you need, it's the perfect escape for a restful and convenient stay.
One-Bedroom CondominiumThis spacious condo comfortably accommodates up to 6 guests. It features a separate living room with a sofa bed, two flat-screen TVs, and the convenience of an in-unit washer and dryer and, a fully equipped Kitchen. Relax on your private balcony and enjoy the comfort and amenities of a home away from home. It features 2 Queen Beds and a separate living room with 1 Queen Sofa Bed.
Two-Bedroom CondominiumThis expansive condominium is perfect for larger groups, offering ample space for up to 8 guests. It includes a separate living room with a sofa bed, three flat-screen TVs, and the convenience of an in-unit washer and dryer, full kitchen. Enjoy the fresh air and scenic views from your private balcony, making it a comfortable and well-equipped choice for your stay. This room features a room with a King Bed, a room with 2 Queen Beds and a sleeper sofa in the living room. Includes 2 separate bathrooms.
King Studio with Sofa BedProviding free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned studio provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker and a seating area. The unit offers 2 beds.
Two-Bedroom SuiteThis spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned suite offers a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as pool views. The unit has 5 beds.
One-Bedroom SuiteFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious suite features air conditioning, a washing machine, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 1 bed.
Two-Bedroom SuiteFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned suite features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker and a seating area. The unit has 1 bed.
One-Bedroom SuiteOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned suite offers a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as pool views. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Nestled away yet close to the action, The Resort at Governor's Crossing offers an enviable location that's repeatedly praised by guests. The resort provides easy access to Dollywood and central Pigeon Forge, making it an ideal spot for visiting key attractions. Guests highlight its proximity to a variety of restaurants, shopping opportunities and entertainment venues, including being right across from Walmart and near multiple dining spots like Applebee's. The convenience of having everything close by without the hassle of being on a crowded main strip enhances its appeal.
Families appreciate the strategic placement near activities, allowing for quick trips to parks and other fun destinations while enjoying a more secluded setting away from traffic. Additionally, the resort features fantastic amenities such as indoor and outdoor water parks, adding extra layers of enjoyment for kids and adults alike.
In summary, the location of The Resort at Governor's Crossing blends the perfect balance of accessibility and quiet, offering a comfortable and convenient base for exploring Pigeon Forge and its surroundings.
Breakfast
Visitors to The Resort at Governor's Crossing often appreciate the overall quality of their stay but repeatedly note the absence of a breakfast option. Many guests express surprise or disappointment upon finding that the resort does not offer any form of breakfast, such as a continental spread or a hot breakfast with items like eggs, cereal, pancakes, oatmeal, bacon or fresh fruit. Some reviews suggest that a complimentary breakfast would be a valuable addition, enhancing the guest experience, especially given the price point of the accommodations. Despite the lack of breakfast, other aspects of the stay are generally well received and some guests find utility in having in-room kitchens to prepare their own morning meals.
Rooms
The Resort at Governor's Crossing offers rooms that are spacious, clean and exceptionally well-suited for families. Many guests appreciated the large, comfortable rooms that feature full kitchens and washers and dryers, making it feel like a home away from home. The size of the rooms and amenities like separate living areas, multiple bathrooms and balconies were continually praised. The layout is perfect for larger families with enough space to comfortably fit up to seven people.
Guests highlighted the cleanliness and comfort of the rooms, noting that the space was often more than ample for their needs. Moreover, the rooms are well-equipped with modern household essentials, including stoves, microwaves and full-size fridges. The convenience of having laundry facilities in the room was a notable plus for many families.
While the overall feedback is positive, there were occasional comments regarding the need for updates and maintenance. Some guests noted outdated furniture, uncomfortable sofa beds and occasional cleanliness issues. Despite these small downsides, the spaciousness and amenities often compensated for any minor inconveniences.
In essence, the accommodations met most guest expectations, offering a pleasant environment for both relaxation and family fun. The property's location, indoor and outdoor water parks and layout were all strong points, making it a solid choice for families looking to experience a comfortable and enjoyable stay.
Beds
The beds at The Resort at Governor’s Crossing have received mixed feedback from guests. Many appreciated the comfort provided, describing the beds and pillows as super comfy and very comfortable. Some highlighted the clean and spacious rooms that featured comfortable sleeping arrangements with a number of guests specifically enjoying the comfy king beds. However, several reviews also pointed to issues with comfort with descriptions of hard, firm and uncomfortable mattresses being common. Some guests reported significant dissatisfaction, experiencing backaches and poor sleep due to extremely hard or springy beds. The bedding cleanliness also drew criticism with mentions of dirty comforters and stained mattresses. Overall, while there are commendations for comfortable beds, there is a substantial number of guests who found the bedding needing improvement, both in terms of comfort and cleanliness.
Cleanliness
The Resort at Governor's Crossing boasts a reputation for cleanliness with many guests praising the overall sanitation and tidiness across the property. Numerous reviews highlight that the rooms are very clean and well-maintained, offering a fresh and comfortable stay. Common areas such as lobbies, hallways and outdoor restrooms are also mentioned as being kept in excellent condition.
Families will appreciate the clean and spacious accommodations with some guests noting how much their children enjoyed the indoor pool and other activities. Daily clean towel service and prompt trash removal are additional pluses frequently mentioned.
However, it's clear that the resort has some inconsistencies that need addressing. A few guests pointed out specific issues such as dirty bathrooms, stained linens and outdated room decor. Some experienced dirty carpets and dust accumulation, indicating rooms that might not have been used or cleaned thoroughly between stays. There are also mentions of unpleasant smells, such as cigarette smoke in certain areas and a musty odor in some rooms.
While the resort generally receives applause for its cleanliness, some areas and facilities could benefit from more meticulous cleaning and updates. Overall, for the majority of visitors, the clean environment and well-kept grounds contribute positively to their stay at The Resort at Governor's Crossing.
Staff
At The Resort at Governor’s Crossing, the staff consistently stands out for their exceptional service. The majority of guests highlight the politeness, friendliness and helpful nature of the team members. From the front desk to housekeeping, staff members have been praised for their welcoming and accommodating demeanor, making the check-in process smooth and pleasant.
Guests noted that employees were quick to respond to requests and consistently exhibited professional behavior, enhancing the overall guest experience. The lifeguards received mixed reviews, but many appreciated their attentiveness, especially towards children's safety.
Additionally, staff members are described as going above and beyond to cater to the needs of guests, creating a family-friendly atmosphere. The cleaning crew and maintenance team were frequently mentioned for their efficiency and responsiveness, ensuring a clean and comfortable environment.
Despite a few negative remarks about attitude issues and inconsistent friendliness, the general sentiment is overwhelmingly positive. Guests often singled out specific employees for their exceptional service, which contributed significantly to making stays memorable. Overall, the staff’s dedication to service at The Resort at Governor’s Crossing adds a significant value to the guest experience.
Wi-Fi
The Resort at Governor's Crossing has received mixed reviews regarding its WiFi service. Many guests have reported issues with weak or non-existent signals with frequent connectivity problems making it difficult to stay connected. Some even faced consistent interruptions with their internet and had trouble using services like Netflix on the TV. Several guests had to call customer service multiple times due to persistent WiFi problems, but solutions were often ineffective. Despite these issues, there were a few mentions of the WiFi speed working well for some guests. However, overall, internet reliability seems to be a significant concern for those staying at the resort.
Pool
The Resort at Governor's Crossing garners mixed reviews regarding its pool facilities, but highlights its strengths effectively. Visitors appreciate the large variety of indoor and outdoor pools, describing them as clean and well-maintained. The heated pools and extended hours are particularly appealing, along with the convenience of lifeguards ensuring safety. Kids revel in the water parks, slides and outdoor play areas, making it a family-friendly destination.
However, some guests find the indoor pools chilly and overcrowded with occasional issues of excessive chlorine. There are also mentions of pool closures and maintenance needs like fresh paint for indoor areas. Despite these few negative points, the overall experience remains positive, especially for families. The proximity to attractions like Dollywood adds further convenience and appeal for vacationers.
Family
The Resort at Governor's Crossing is a haven for families seeking an engaging and fun-filled getaway. The overwhelming consensus from reviews highlights its family-friendly and kid-oriented atmosphere, offering a plethora of activities that keep children entertained and engaged. Guests consistently mention the abundance of family-oriented amenities, ranging from indoor and outdoor water areas, mini-golf and fire pits to organized events like coloring and outdoor movies with popcorn.
Families appreciate the spacious and clean rooms, designed to comfortably accommodate larger groups, ensuring a pleasant and convenient stay. Activities like "Build a Buddy" and crafts receive special mentions for their ability to captivate children's interests. The putt-putt course and the water slides are standout features that the kids can't get enough of with many families stating they hardly left the resort due to the wide array of entertainment options available onsite.
Parents are pleased with the organized scheduling of activities which allows for a seamless and enjoyable experience for everyone. There are ample amenities that contribute to an overall welcoming ambiance, making it an excellent choice for a family vacation. Whether it's the family movies on the lawn, making s'mores by the fire pits or simply relaxing by the pool, there's always something to do for guests of all ages.
The Resort at Governor's Crossing comes highly recommended as an ideal destination for families. Guests have shared positive experiences about the friendly atmosphere and accommodating staff. Many are already planning their next visit, affirming it as a perfect spot for family bonding and creating lasting memories.
Golf
The Resort at Governor's Crossing offers a range of amenities, including a mini golf course that has garnered mixed reviews. Many guests found mini golf enjoyable and fun, particularly for children. The inclusion of mini golf as an on-site activity is appreciated by numerous visitors. However, some reviews noted that the mini golf course could use some enhancements with a few guests expressing disappointment in its current condition. Despite varying opinions, the mini golf remains a popular feature for families staying at the resort.
Pool Water Slide
The Resort at Governor's Crossing boasts a pool area complete with an array of water slides, which appear to be a hit among guests, especially children. The three water slides, including two indoor options, offer enjoyable and fun experiences, making the overall amenities fantastic for families. Kids particularly love the slides and the water play area, which includes splash pads and tiny slides for younger children.
Many guests noted the enjoyment they and their kids derived from the water slides, although a few mentioned that the outdoor water slide may require more water for better flow and smaller adults might find it challenging to slide down without stopping. There were also comments about the water slides occasionally breaking down and a broken hose in the water gun. Despite these minor issues, the majority of reviews reflect positive experiences with guests appreciating the fun and excitement provided by the resort’s water slides.
Overall, the water slides contribute significantly to the appeal of the resort, making it a great place for a family-friendly stay with plenty of entertaining water activities for children.
Lazy River
The lazy river at The Resort at Governor's Crossing appears to be a popular feature among guests, particularly with both kids and adults. It is often described as a quiet, nice and fun experience with many noting that it is always a hit. Children, including grandkids and toddlers, seem to especially enjoy the lazy river, splash pad and kiddie pool. Adults also find the lazy river enjoyable and relaxing, making it a great amenity for all ages.
However, there are a few noted drawbacks. Some guests found the lazy river dirty, cold and a bit small with occasional maintenance issues such as being broken. There were also mentions of a lot of bees, which could detract from the experience. Despite these issues, the lazy river remains a favored spot for relaxation and fun for families visiting the resort.
Heated Pool
The Resort at Governor's Crossing features several heated pools that provide a comfortable swimming experience for guests. Many reviews highlight the pools as clean and consistently warm, indicating that the heated pools are well-maintained. Guests particularly appreciate the warmth of these pools, making them a pleasant amenity during their stay. It is worth noting, however, that some reviews mention the outdoor hot tub as being cold and in need of better heating. Despite this minor inconvenience, the heated pools offer a positive and enjoyable experience for visitors.
Outdoor Pool
The Resort at Governor's Crossing boasts an impressive outdoor pool area that guests frequently praise for its enjoyable amenities and well-maintained conditions. The outdoor water slides and water park appear to be popular highlights for families, offering fun and engaging activities for children. The Indigo pool is particularly noted for its cleanliness and pleasant atmosphere.
Despite some mentions of crowding and occasional cleanliness issues, the outdoor pool area generally receives high marks from guests with many noting that it never felt too crowded and provided ample opportunity for relaxation. There are daily activities for kids, adding to the appeal for families.
While some reviews mention that the outdoor pool was cold and closed at times, the overall sentiment remains positive. Visitors appreciate the combination of indoor and outdoor pools, often describing the outdoor area as top-notch and great for enjoying the outdoors. The proximity to Pigeon Forge and nearby amenities like Walmart adds convenience to the stay.
In summary, the outdoor pool area at The Resort at Governor's Crossing is a well-received feature that enhances the overall guest experience with its variety of activities, cleanliness and family-friendly environment.
Indoor Pool
The Resort at Governor's Crossing boasts a noteworthy indoor pool and water park area that many guests find to be enjoyable and convenient. Highlights include a variety of indoor pools complete with slides and water activities, making it a fun spot for kids and families. Despite the overall positive reception, a few challenges were noted, including a frequent chlorine smell that some guests found overpowering and occasional issues with pool cleanliness and ventilation. Additionally, the indoor pool area received mixed reviews about temperature and lighting with some guests describing it as colder or smaller than expected. Nonetheless, the indoor water park continues to be a beloved feature for visitors, especially for its family-friendly offerings and the excitement it brings to children.
Water Park
The Resort at Governor's Crossing is a fantastic destination for families, particularly those with young children. The resort boasts both indoor and outdoor water parks with amenities that cater to a variety of preferences and weather conditions. Guests frequently praise the cleanliness and well-maintained state of the water park facilities, highlighting how the kids loved playing in the splash pads and water slides. The indoor water park is particularly noted for being convenient and warm, making it ideal for colder seasons.
Visitors appreciate the friendly and helpful lifeguards, which add an extra layer of safety to their stay. The outdoor water park also receives high marks for its appealing features, such as the lazy river and heated pools. At night, the lights around the yard create a magical ambiance that guests love.
While the water park area is generally well-received, some areas, like the indoor water park equipment, could benefit from updates and there have been occasional issues with overcrowding. Despite these minor drawbacks, most guests agree that the water parks are a highlight of their stay, making it a perfect spot for a fun-filled family vacation.
Yes, The Resort at Governor's Crossing has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Outdoor Pool, Water Park, Lazy River.
No, a spa isn't available at The Resort at Governor's Crossing.
No, The Resort at Governor's Crossing doesn't allow dogs.
Yes, parking facilities are available at The Resort at Governor's Crossing.