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Summary of reviewsBest Western Toni Inn in Pigeon Forge stands out as a highly praised hotel among guests, thanks to its excellent location, cleanliness, friendly staff and robust amenities. Located centrally, the hotel offers easy access to major attractions like Dollywood, Dixie Stampede, various shops and restaurants and the Great Smoky Mountains National Park. Its position slightly away from the busiest parts of town provides a peaceful atmosphere while maintaining convenient proximity to the noise and excitement.
The hotel's breakfast offerings earned positive reviews for their variety, freshness and quality with hot dishes and a kid-friendly waffle maker being notable highlights. Although the breakfast area can be crowded, the availability of to-go containers is appreciated.
Dining choices are enhanced by the hotel's proximity to several good restaurants including the nearby Texas Roadhouse, offering guests convenient options within walking distance. Many guests also benefitted from the relaxing atmosphere afforded by the hotel's pools.
Rooms at the Best Western Toni Inn are well-regarded for their cleanliness and spaciousness, featuring amenities like refrigerators, microwaves and coffee makers that increase convenience. Despite some mentions of dated decor in a few rooms, the majority found the accommodations comfortable and well-maintained. The recently remodeled rooms added a modern touch and the beds were largely seen as comfortable, though there were mixed reviews on pillow quality.
Cleanliness is a significant highlight with guests frequently commending the spotless rooms and public areas along with the continuous cleaning efforts by the diligent staff. This extends to the well-kept pool areas and common spaces.
The staff at Best Western Toni Inn receive consistent praise for their friendliness, helpfulness and professionalism. Guests felt welcomed and well-cared for with staff often going above and beyond to enhance the overall experience.
The hotel’s free wifi is generally reliable and strong, though there are occasional mentions of slower speeds in certain areas. The pools, both indoor and outdoor, are popular among guests and are particularly appreciated for their cleanliness and inviting atmosphere.
Parking, while free, can be challenging at times, especially for those arriving late or with larger vehicles. However, the availability of underground parking provides some relief.
Overall, Best Western Toni Inn in Pigeon Forge is a highly recommended choice for travelers, offering a combination of excellent location, top-notch cleanliness, helpful staff and a range of amenities that together ensure a comfortable and enjoyable stay. Show more
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3-Star Motel
This Best Western location provides a comfortable stay with essential amenities. Expect clean rooms, a complimentary breakfast, and a convenient location, making it a reliable choice for travelers.
Motel with Rooms With Fireplace
Motel near Ski Resorts
Motel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Motel with Parking
Motel with Outdoor Pool
Motel with Children's Pool
Motel with Indoor Pool
Motel with Heated Pool
Room Types
Queen Room with Two Queen Beds and FireplaceThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
Queen Room with Two Queen BedsThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
Family Room with Three Queen BedsThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
King Room with Walk In ShowerThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer and ironing facilities. A walk-in shower is provided.
King Room with Sofa Bed and Walk In ShowerThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, sofa bed and ironing facilities. A walk-in shower is provided.
Two-Room Suite with Walk In ShowerThis suite features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer and ironing facilities. A walk-in shower is provided.
King Room with FireplaceThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
Family Room with Two King BedsThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
Queen Room with Two Queen Beds - Ground FloorThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer, and ironing facilities.
Queen Room with Two Queen Beds and Indoor Pool ViewThis room features a microwave, refrigerator, coffee machine, flat-screen TV, hairdryer and ironing facilities.
TownhouseThis room features a microwave, pool view and air conditioning. A flat-screen TV is also provided.
King Room with Private BalconyThis quadruple room features air conditioning, a tea and coffee maker, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
Located in the heart of Pigeon Forge, 'Best Western Toni Inn' offers an unbeatable locale for visitors eager to explore the area's rich array of attractions. The hotel's prime position on the strip ensures that guests are just minutes away from Dollywood, the Dixie Stampede and an assortment of shops and restaurants. Many visitors praised the convenience of being able to walk to a variety of dining and entertainment venues, including the Texas Roadhouse right next door. The proximity to the Great Smoky Mountains National Park makes it an ideal base for excursions into nature.
The hotel sits slightly away from the busiest parts of the street, providing a quieter atmosphere while still affording easy access to all the excitement that Pigeon Forge has to offer. Guests have highlighted the short drive times to key attractions, often no more than 7 to 15 minutes. The proximity to trolley stops further enhances its convenience, allowing for easy navigation throughout the area.
In addition to its great location, the hotel has been commended for its cleanliness and value with many visitors appreciating the well-maintained rooms and friendly staff. Facilities like the indoor and outdoor pools and the breakfast included each morning, add to the overall positive experience. Families particularly enjoyed the spacious family rooms and child-friendly amenities. Whether planning a trip to Dollywood, a visit to Gatlinburg or simply exploring the vibrant local scene, 'Best Western Toni Inn' provides a comfortable, centrally located option that makes discovering Pigeon Forge a breeze.
Breakfast
The breakfast experience at Best Western Toni Inn generally received positive feedback from guests with many highlighting it as one of the hotel's standout features. Guests frequently described the breakfast as great, delicious and even fantastic, praising the hot and varied offerings which included biscuits, gravy, bacon and a kid-friendly waffle maker. The variety and freshness of the food were consistently appreciated with several guests noting the exceptional quality compared to other hotel breakfasts.
However, there were occasional mentions of specific items like gravy and oatmeal not being up to par and some found the breakfast to be repetitive. The breakfast area often faced criticism for being too small and crowded, yet the availability of to-go containers mitigated this issue for some guests. Overall, the breakfast at Best Western Toni Inn seems to be well-loved for its variety and quality, ensuring guests start their day with a satisfying meal despite minor drawbacks.
Dinner
Guests have praised the Best Western Toni Inn for its excellent dining experience, notably highlighting the family-style setup that enhances the comfort and enjoyment of meals. There are various dinner choices available, adding to the overall dining satisfaction. The inn is conveniently situated near several restaurants, including the popular Texas Roadhouse, adding to its appeal for dining options within walking distance. Additionally, the proximity to nice pools offers a relaxing atmosphere for guests looking to unwind before or after dinner. The overall location and dining experience at the Best Western Toni Inn receive positive feedback for contributing to a pleasant stay.
Rooms
The rooms at Best Western Toni Inn receive high praise for their cleanliness and spaciousness. Guests consistently mention that the rooms are very clean, comfortable and well-maintained with daily cleaning services ensuring fresh towels and neat spaces. Many find the rooms to be larger than expected, offering ample space and comfortable furnishings, including sizable beds and large bathrooms. The amenities, such as refrigerators, microwaves and coffee makers, add convenience and enhance the overall stay.
While some reviews note that certain rooms are a bit dated and may have a slight musty smell, the majority of guests find the accommodations pleasant and cozy. The hotel's location is often highlighted as a convenient bonus, making it easy for guests to explore the area.
In terms of updates and renovations, some rooms have been recently redecorated or remodeled, contributing to a more modern feel. Despite occasional comments about outdated decor or minor maintenance issues, the overall consensus is that the rooms provide a good level of comfort and quality.
Breakfast at the hotel is also a positive highlight with guests appreciating the wide selection of hot foods and the attentive service at the front desk. The presence of a pool and spa adds to the enjoyable experience, making Best Western Toni Inn a well-rounded option for travelers seeking comfortable and clean accommodation.
Beds
Reviews of the beds at the Best Western Toni Inn demonstrate a generally positive sentiment with frequent mentions of comfort. Multiple guests repeatedly described the beds as being comfortable, clean and well-maintained, often highlighting how they slept well and appreciated the rooms' cleanliness. Many praised the spaciousness of the beds and frequently noted having a pleasant and restful sleep experience.
However, some guests found the beds a bit hard or firm with occasional remarks about the beds being "little hard" or even "super hard." There were mixed opinions about the pillows with some guests finding them comfortable and others criticizing them as too soft, small or flat. Despite these varied opinions, the majority of reviewers still considered the sleep experience on the beds to be quite satisfactory.
In summary, visitors to Best Western Toni Inn will find the beds largely comfortable and conducive to good rest, although those with specific preferences regarding mattress firmness and pillow support might encounter some variability.
Cleanliness
Best Western Toni Inn consistently earns high praise for its impressive cleanliness. Guests frequently highlight the spotlessness of the rooms and public areas, emphasizing clean floors, linens, bathrooms and well-kept amenities. The staff's diligent efforts to maintain the property's pristine condition are evident throughout the reviews with many visitors noting the continuous cleaning activities.
Despite some rooms being described as outdated, they remain notably clean and comfortable. The recently remodeled rooms receive positive feedback for their updated and neat appearance, adding to the overall sense of cleanliness. Guests also appreciate the well-maintained grounds and common areas, such as the pool and breakfast spaces, enhancing their stay with a welcoming and hygienic environment.
Additionally, the friendly and helpful staff further contribute to the pleasant and clean atmosphere. The combination of cleanliness with convenient amenities, such as fresh towels and modern appliances in the rooms, creates a comfortable and enjoyable experience for many travelers.
Overall, Best Western Toni Inn proves to be a reliable choice for those prioritizing cleanliness with guests frequently recommending it to family and friends for its spotless accommodations and friendly, efficient service.
Staff
The staff at Best Western Toni Inn consistently receive high praise for their friendliness and helpfulness. Guests frequently mention how accommodating and attentive the staff are, making them feel welcome and well-cared for during their stay. The front desk staff, in particular, are highlighted for their polite and professional demeanor with some exceptional mentions of individuals who left a positive impression.
Whether it’s the housekeepers, the kitchen staff or the management, everyone seems to pull together to create a warm and inviting atmosphere. Many reviews note the staff's willingness to go above and beyond in providing excellent customer service. Their cheerful nature and quick responses to any issues ensure that guests have a smooth and pleasant experience.
Several guests specifically commend the efficiency and courteousness of the front desk staff and housekeepers. The staff's readiness to assist with extra amenities, like towels and their knowledge about the area further enhance the overall guest experience. Even in instances where guests encountered minor issues, the staff’s quick and effective handling of situations received appreciation.
Cleanliness is another noted aspect with the staff maintaining high standards throughout the hotel. The professional and well-presented appearance of the staff contributes to the overall perception of a well-run establishment.
Despite the overwhelmingly positive feedback, a few guests have pointed out occasional lapses in courtesy from specific staff members, but these instances appear to be rare exceptions rather than the rule.
Overall, the staff at Best Western Toni Inn exemplifies hospitality, providing a combination of friendliness, professionalism and efficiency that leaves a lasting positive impression on their guests.
Wi-Fi
The wifi experience at Best Western Toni Inn garners generally positive feedback. Guests frequently note the complimentary wifi service, highlighting that the connection is strong with no issues of lagging or disconnections in many cases. Words like "great," "awesome," and "good" are commonly used to describe the wifi quality, indicating that it worked well for most visitors. The signal strength appears to be robust throughout different areas of the hotel, ensuring a smooth internet browsing experience.
However, there are a few mentions of subpar performance, such as slow speeds and occasional disconnections, particularly in the guest rooms. Despite these occasional hiccups, the overall consensus suggests that the hotel provides a reliable and satisfactory internet connection for its guests.
Pool
The pools at Best Western Toni Inn receive consistently positive feedback from guests, highlighting their enjoyment of both the indoor and outdoor options. Many guests appreciate the clean and well-maintained pool areas with particular emphasis on the heated pools and the additional hot tubs. The indoor pool is especially favoured by children and guests often commend its cleanliness and inviting atmosphere. The outdoor pool, also heated, is a popular choice in summer, providing a refreshing escape even in 90-degree weather.
Despite occasional mentions of cold water or crowded conditions, the overall sentiment is highly favourable. The pool areas are noted for being nicely decorated, especially during festive seasons like Christmas and are described as convenient and pleasant for families. The setup with both pools open and accessible, receives high praise, making it a great feature for guests who love swimming.
While some adults find the pool environment a bit disrupted by children, the facilities' cleanliness and maintenance are repeatedly highlighted, affirming that the pools at Best Western Toni Inn are a significant draw for guests looking for a reliable and enjoyable swimming experience.
Parking
At the Best Western Toni Inn, parking proved to be a mixed experience for guests. While some appreciated the convenience and free availability of parking spaces, others faced significant challenges. Parking often felt tight and limited, especially during peak times or when arriving late at night. Many guests found themselves circling the lot or parking further away from their rooms. The situation was particularly challenging for those with larger vehicles or trailers and some suggested the hotel could benefit from additional parking spaces to alleviate this issue. Despite these concerns, a few guests noted that they always managed to find a spot and the availability of underground parking provided relief during rainy weather. Overall, improved parking solutions could significantly enhance the guest experience at this otherwise well-regarded hotel.
3 Star
Best Western Toni Inn delivers comfortable rooms equipped with TV channels and overall good facilities, making it a good option among three-star hotels. Despite its busy appearance, its three-star accommodations present an impressive value, exceeding expectations for the given rating. With affordable prices, guests find the value to be phenomenal, referring to it as a hidden gem. The hotel's condition and cleanliness are well-regarded and the big, comfortable rooms enhance the stay.
The breakfast, particularly the biscuits and gravy, receives high praise with recommendations from guests. Facilities are noted to be good, offering a positive experience at a three-star level. The friendly staff contributes to the enjoyable atmosphere, ensuring that the hotel maintains its reputation as a very good three-star choice. For travelers seeking budget-friendly accommodations, Best Western Toni Inn is a great value option that often surprises with its quality.
Rooms with Fireplace
Guests of the Best Western Toni Inn offer a mix of experiences with the fireplaces in their rooms. Many appreciated the ambiance and warmth provided by the working fireplaces, describing them as nice, functional and complementing the room's comfort and coziness. The decorative aspects of the fireplaces, including pretty light ornaments and great decor, were also well-received.
However, several reviews noted that the fireplaces were non-functional during their stays, which led to disappointment, particularly since some guests booked specifically for this feature. There were also mentions of the fireplaces being electric and, in some cases, having a fake-looking fire. Despite these issues, the general consensus indicates that when operational, the fireplaces significantly enhanced the overall comfort of the rooms.
Children's Pool
The Best Western Toni Inn offers a delightful experience for families with children, particularly with its well-regarded children's pool. Guests have highlighted the pool area as clean and safe, making it a hit among the younger guests who thoroughly enjoy splashing around. The facilities for the kids' pool are noted to be good and friendly, ensuring that little ones are well catered for. The indoor heated pool is another favorite, especially appreciated during cooler weather.
While there is some mention of noise levels, including children screaming and playing unsupervised, overall, the kiddie pool provides a secure and entertaining environment. Children have loving memories of playing in the 1 foot deep pool, which is specifically designed for their enjoyment. The supervised child pool also adds an extra layer of safety, making it a worry-free zone for parents.
In general, the children's pool at Best Western Toni Inn stands out as a favorite feature for families, offering a pleasant and secure area for kids to enjoy their stay.
Heated Pool
The guests at Best Western Toni Inn mostly had positive experiences with the hotel's heated pool facilities. Numerous reviewers praised the heated pools, mentioning that both indoor and outdoor pools were consistently warm and comfortable. The clean and warm pools, along with comfortable chairs, created a pleasant and relaxing environment. Many guests highlighted the enjoyment their kids had, emphasizing the popularity of the heated pools among families.
The hot tub also received commendations for being clean and warm, further contributing to the relaxing atmosphere of the pool area. Despite some mentions of the indoor pool being cold at times and an occasional issue with the heated pool, the overall sentiment suggested that the facilities were generally well-maintained and enjoyable. Guests particularly appreciated the accessibility of both indoor and outdoor heated pools, which were great for seasonal use, including during Christmas. The pool area at Best Western Toni Inn consistently delivered a comfortable and enjoyable experience for its guests.
Outdoor Pool
The outdoor pool at Best Western Toni Inn consistently receives praise from guests for its cleanliness, maintenance and overall ambiance. Many appreciate the pool’s cleanliness and the well-maintained area that offers a comfortable and relaxing environment. The chairs around the pool add to the comfort, making it a pleasant spot to unwind.
Guests find the outdoor pool facilities commendable, noting that the pool is big enough to accommodate visitors without feeling overcrowded, which is particularly child-friendly. The presence of heated options during cooler times enhances the overall experience. There are also jacuzzis and hot tubs available outside for added relaxation.
Although a few guests mentioned the pool could be cold, many find it refreshing, especially on warmer days. The hours of operation are also appreciated with the outdoor pool staying open until midnight, providing ample time for an evening swim.
Overall, the outdoor pool at Best Western Toni Inn stands out as an excellent feature, offering a neat, comfortable and safe recreational option for guests, contributing significantly to their enjoyable stay.
Indoor Pool
The indoor pool at Best Western Toni Inn consistently garners positive remarks from guests, describing it as a welcoming and relaxing facility. Many reviews highlight the pool as clean, well-maintained and spacious, providing a comfortable environment with warm, cozy water and ample seating. Guests appreciate the pool’s safety and nicely landscaped area, making it a great spot for families.
The heated aspect of the pool is frequently mentioned with some guests enjoying the warmth, although a few noted that the temperature was inconsistent, finding it occasionally too cold. The pool area, which often includes a hot tub, is described as enjoyable and great for relaxation with the hot tub being a notable bonus.
Despite minor criticisms about the pool needing updates and occasional maintenance, the overall consensus is favorable. Guests particularly enjoy the extended pool hours, making it accessible and convenient. The indoor pool area generally leaves a positive impression, being labeled as fantastic, wonderful and a highlight of the stay.
Yes, Best Western Toni Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Best Western Toni Inn.
No, Best Western Toni Inn doesn't allow dogs.
Yes, parking facilities are available at Best Western Toni Inn.