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Summary of reviewsRegal Inn PMBurg is a well-located and generally well-regarded hotel that provides a practical stay for visitors in the heart of Pietermaritzburg. The hotel's prime and convenient location near the N3 highway and city center makes it easy for guests to navigate around the city with nearby shopping centers enhancing the overall practicality for both business and leisure travelers.
The cleanliness of the hotel is a standout feature with guests frequently highlighting the rooms and premises as exceptionally clean and well-maintained. The hotel's housekeeping consistently ensures a tidy and comfortable environment, contributing to the positive experiences of many guests.
The hotel staff receives frequent praise for their friendliness and assistance, making check-in processes smooth and ensuring that guests feel welcome. Though there are occasional mentions of inconsistency in service quality, the overall sentiment towards the staff's approachability and willingness to help remains positive.
Breakfast at the hotel receives mixed feedback with many guests appreciating the quality and service, particularly citing positive experiences with waitstaff. However, there are suggestions for improvement regarding the variety and cost of the breakfast offerings.
Guest experiences with the rooms are varied. While many appreciate the cleanliness, comfort and spaciousness of certain rooms, others note issues such as noise, unpleasant odors and insufficient storage. The comfort and cleanliness of the beds are generally praised, though some guests found the beds too small or uncomfortable.
Lastly, the free wifi has received mixed reviews with some guests experiencing connectivity issues in their rooms, while others found the service reliable in public areas like the lounge.
In summary, Regal Inn PMBurg provides a centrally located and clean stay with friendly staff and comfortable accommodations, though there are areas for improvement in breakfast variety, wifi connectivity and room consistency.
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