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Summary of reviewsSpringHill Suites Phoenix Downtown is highly regarded for its exceptional location and amenities, making it an excellent choice for a variety of travelers. Positioned near major sporting venues like Chase Field and the Footprint Center, the hotel is a prime spot for sports enthusiasts. Its central location offers easy access to downtown attractions, dining, and entertainment, further augmented by a convenient shuttle service within a two-mile radius that includes airport transfers. Guests consistently praise the spacious, clean rooms filled with modern amenities, including mini-fridges and microwaves, which cater to both comfort and practicality.
The breakfast experience at the hotel is another highlight, with guests lauding the tasty, extensive array of complimentary options available. The breakfast buffet includes a mix of hot and cold selections like eggs, sausages, cereals, and yogurts, all served in a clean, well-maintained dining area.
The rooms boast consistent accolades for their cleanliness, spaciousness, and comfort. They are well-appointed with functional layouts including kitchenettes and workspaces, making them ideal for both family stays and business travel. The hotel staff enhances the welcoming atmosphere, receiving high praise for their friendliness, attentiveness, and willingness to go above and beyond for guests.
Families find SpringHill Suites Phoenix Downtown particularly accommodating, thanks to spacious accommodations, a delightful breakfast variety, and a clean pool area. Children and families enjoy the pool, open until late in the evening, and the stress-free convenience of free shuttle service, which makes city exploration simple.
Business travelers also benefit from the hotel’s strategic location near the convention center and convenient shuttle services. Spacious rooms with dedicated workspaces and 24-hour amenities add to the comfort of their stay, despite minor issues with desk chairs. The supportive, approachable staff and a secure environment contribute to the overall appeal, making SpringHill Suites Phoenix Downtown a top choice for a restful and enjoyable stay in the heart of Phoenix. Show more
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Categories
Hotel with Gym
This hotel features a fitness center equipped with cardio machines and free weights. It allows guests to maintain their workout routines while traveling.
3-Star Hotel
The hotel offers spacious suites and a convenient downtown location. It includes free breakfast and Wi-Fi, making it a practical choice for travelers seeking both comfort and value.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Queen StudioOffering cable TV, this studio provides a seating area and an en suite bathroom. Tea and coffee-making facilities are also provided.
King StudioOffering cable TV, this studio provides a seating area and an en suite bathroom. Tea and coffee-making facilities are also provided.
King Studio with Sofa Bed and Adapted Tub - Mobility AccessibleThis studio features a coffee machine, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
Queen Studio with Sofa Bed and Adapted Tub - Mobility Accessible
Queen Studio with Sofa Bed - Hearing AccessibleThe unit offers 3 beds.
King Studio with Sofa Bed - Hearing AccessibleThe unit has 2 beds.
Guest Reviews
8.7
Very Good
Location
SpringHill Suites Phoenix Downtown boasts an exceptional location, making it a prime choice for visitors looking to explore the vibrant heart of Phoenix. Situated within walking distance to major sporting venues like Chase Field and the Footprint Center, the hotel offers unparalleled convenience for sports enthusiasts. Additionally, the property is centrally located, providing easy access to downtown attractions, a multitude of dining options, and entertainment venues.
The hotel's proximity to the Phoenix Convention Center and its unique shuttle service, which transports guests within a two-mile radius including to and from the airport, further enhances its appeal. Guests frequently praise the spacious and clean rooms, complemented by the attentive and friendly staff. With major freeways nearby, it's well-positioned for those looking to explore beyond the city center, making it an ideal base for any traveler. Whether attending sports events, a conference, or simply exploring the city, the location provides effortless access to all that downtown Phoenix has to offer.
Breakfast
SpringHill Suites Phoenix Downtown offers a remarkably satisfying breakfast experience that guests frequently praise in their reviews. This hotel delivers a breakfast spread that many describe as tasty and fantastic, with an impressive array of options available every morning. For a complimentary offering, it far surpasses expectations with its good quality and variety.
Guests appreciate the buffet-style breakfast's great selection, highlighting both hot and cold options, which include scrambled and hard-boiled eggs, sausages, and a variety of cereals, yogurts, and bread. Freshness and abundance are notable features, as the breakfast remains well-stocked and delicious throughout the service.
By American standards, the breakfast is substantially varied and includes healthier choices, securing its place as a compelling aspect of the guest experience. Though a few guests hope for a broader selection, the overall consensus emphasizes satisfaction due to the consistently high standards and hospitality shown by the helpful, friendly staff. This breakfast experience is complemented by a clean dining area with plenty of seating, further enhancing the stay at this Phoenix hotel.
Rooms
The rooms at SpringHill Suites Phoenix Downtown receive consistently positive feedback from guests for their cleanliness, spaciousness, and comfort. Visitors frequently highlight the large, well-appointed rooms that come with modern amenities such as mini-fridges and microwaves, adding to the convenience factor. Many guests appreciate the comfortable vibe and versatility of the room layouts, often noting the presence of a kitchenette, couch, and workspace as beneficial features. The hotel rooms are described as being in great condition, with comfortable beds ensuring a restful stay. Guests have enjoyed their stays thanks to the attention to detail in cleanliness and the overall welcoming atmosphere, with the rooms being a peaceful retreat despite proximities to amenities like the ice maker. The functionality, size, and cleanliness make the rooms ideal for both families and solo travelers, providing a pleasant and relaxing environment.
Beds
When it comes to the beds at SpringHill Suites Phoenix Downtown, the guest feedback offers a largely positive picture with an overall emphasis on comfort. Many travelers commend the hotel for providing super comfortable beds, with adjectives like amazing, excellent, and comfy frequently highlighting the sleeping experience. People also appreciate the spaciousness of the rooms, particularly with king-sized beds enhancing their stay. Although some reviews mention that certain mattresses might feel outdated or excessively soft, the consensus leans towards a gratifying level of comfort. There are a few remarks about external distractions, such as beds positioned near loud air conditioning units, potentially affecting rest. Still, this doesn't overshadow the high score for the overall bed comfort at the establishment. While some visitors found issues with pillow comfort or firmness preferences, these are minor notes in the generally positive consensus on the hotel's sleeping accommodations, ideal for a rejuvenating rest after exploring Phoenix.
Cleanliness
SpringHill Suites Phoenix Downtown stands out as a beacon of cleanliness and comfort according to guest reviews. The hotel consistently receives praise for its immaculate condition, with rooms often described as clean, modern, and spacious. Guests appreciate the attention to detail, from spotless rooms to clean and comfortable bathrooms. The staff is frequently noted for their friendliness and helpfulness, contributing to an inviting atmosphere that enhances the overall experience.
The property appears to be well-maintained and in good condition, and despite the building's aging charm, cleanliness is never compromised. The lobby, rooms, and even the pool and hot tub areas are described as very clean. Guests find the combination of a clean environment and great customer service particularly appealing.
The convenient location of the hotel adds to the attractiveness, making it a practical choice for visitors. Additional amenities like a fridge, microwave, and kitchen sink in the room provide extra comfort, while the quiet and secure neighborhood offers peace of mind. With overwhelmingly positive feedback on its cleanliness and service, SpringHill Suites Phoenix Downtown leaves a strong impression on its guests.
Staff
SpringHill Suites Phoenix Downtown consistently impresses its guests with its exceptional staff, leaving a lasting impression of warmth and hospitality. Spearheading this positive atmosphere are employees who are described as welcoming and accommodating at all hours, including standout performances from team members working the late shift. The hotel staff, praised across numerous reviews, is noted for being incredibly helpful and courteous, often going above and beyond to ensure guests feel reassured and informed.
Travelers emphasize the friendliness and approachability of the crew at every level—from reception managers to shuttle drivers. Many reviewers express admiration for specific individuals like Richard, Saia, Karen, Leah, Alicia, and Kellie for their attentive service, often highlighting their thoughtful and proactive approach to guest requests and inquiries. Families specifically commend the hotel's atmosphere, mentioning how accommodating the space is for group stays and recommending it as an excellent choice for family travel.
The positive interactions extend beyond personal encounters, as guests appreciate the efficient communication and support provided by the entire team. The shuttle service, a particular highlight, is consistently praised for its seamless operation and exceptional drivers. Overall, the staff at SpringHill Suites Phoenix Downtown leaves guests with memorable experiences, underscoring the hotel's commitment to service excellence.
Pool
The SpringHill Suites Phoenix Downtown boasts a delightful outdoor pool, frequently described by guests as a standout feature of their stay. Visitors appreciate the pool's cleanliness and the inviting atmosphere, which is made even more enjoyable by its perfect temperature. The pool area includes a hot tub, and both amenities are well-maintained, allowing guests to relax and unwind. Families particularly enjoy the swimming pool, as it remains open until 11:00 pm, making it ideal for night swimming. While the pool and gym are noted as being on the smaller side, they are often described as perfectly adequate for the needs of the guests. Despite one critique about the roughness of the pool floor, the general consensus points to the pool being a great addition to the hotel's services, providing a fun and refreshing experience for everyone.
Family
SpringHill Suites Phoenix Downtown emerges as a top choice for families looking to enjoy a comfortable and welcoming stay. Guests appreciate the spacious accommodations that comfortably fit large families, making it a hassle-free experience for those traveling with kids. Children particularly enjoy the breakfast variety, ensuring that the first meal of the day is both delightful and satisfying. The hotel pool offers a fun and relaxing activity for kids, providing an opportunity for quality family time.
Convenience is another standout feature, with the hotel offering free transportation within a 2-mile radius, including shuttles to downtown Phoenix and the airport, making it easy for families to explore the city without the stress of arranging transport. The staff's warm and friendly demeanor adds to the positive experience, ensuring that families feel welcomed and well accommodated throughout their stay. Despite some noise from large family groups, SpringHill Suites Phoenix Downtown upholds a reputation for excellent service and family-oriented amenities, making it a highly recommended choice for a memorable family trip.
Business
SpringHill Suites Phoenix Downtown offers convenient features and services tailored for business travelers. Its prime location near the convention center, coupled with a free shuttle service within a two-mile radius, makes navigating the downtown area and reaching the airport stress-free. Guests appreciate the 24/7 shuttle service that can whisk them to local restaurants and other destinations on demand. The hotel provides complimentary parking, further adding to its practicality for those with rental cars.
The spacious rooms, each with a dedicated office corner, make it easier for business guests to work comfortably. Despite a minor issue with squeaky desk chairs, the overall impression of the in-room workspace is positive. The hotel also features a 24-hour service desk equipped with a mini convenience store, ensuring essentials are always within reach. These amenities, combined with a strategic location, make SpringHill Suites Phoenix Downtown a favorable choice for brief business stays.
Yes, SpringHill Suites Phoenix Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at SpringHill Suites Phoenix Downtown.
No, SpringHill Suites Phoenix Downtown doesn't allow dogs.
No, parking facilities aren't available at SpringHill Suites Phoenix Downtown.
Yes, SpringHill Suites Phoenix Downtown has a gym.