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Summary of reviewsEmbassy Suites by Hilton Phoenix Biltmore is celebrated for its prime location, spacious accommodations, and exceptional service, creating a distinct and inviting atmosphere for guests. The hotel, nestled in the Biltmore area, provides easy access to shopping and dining, with the Biltmore Fashion Square and renowned restaurants within walking distance. Guests appreciate the safe neighborhood and the convenience of being close to downtown Phoenix, Scottsdale, and major transport routes.
Breakfast at the Embassy Suites is a highlight, with guests praising the made-to-order omelet bar and varied hot dishes. The friendly kitchen staff adds to the experience, making breakfast a delightful start to the day. The rooms are spacious and comfortable, offering a restful stay with amenities like big TVs and additional sink areas. Despite some rooms being slightly dated, guests generally find value in the size and comfort provided.
Cleanliness is a strong point, with the hotel maintaining a tidy and welcoming environment. The attentive staff plays a crucial role in enhancing guest experiences, with reception and service teams praised for their professionalism and friendly demeanor. The pool area provides another appealing feature, especially for families. It's heated and kid-friendly, though sometimes crowded, offering a relaxing space complemented by a koi pond.
Families find Embassy Suites particularly accommodating, with spacious suites and engaging activities such as feeding fish in the atrium and enjoying resort-like amenities. The comfortable beds are frequently noted, contributing to restful nights and overall satisfaction. While there are occasional inconsistencies in experiences, the majority of guests are pleased with the quality and comfort of their stay.
The combination of excellent location, superb breakfast, comfortable accommodations, clean surroundings, and attentive service makes the Embassy Suites by Hilton Phoenix Biltmore a highly recommended choice for travelers seeking a pleasant and fulfilling visit to Phoenix. Show more
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Categories
Hotel near Golf Courses
Situated in the Biltmore area, offering convenient access to the nearby Arizona Biltmore Golf Club and other courses in the central Phoenix/Scottsdale corridor.
Family Friendly Hotel
This hotel offers spacious suites and complimentary breakfast. Its location near the Biltmore area provides access to family-friendly activities.
Business Hotel
Embassy Suites Phoenix Biltmore is well-regarded for its amenities and services suitable for business travelers. It offers comfortable suites and meeting facilities.
Accessible Hotel
This hotel offers accessible suites, including a Premium Suite with a King Bed that is Accessible with a Bathtub (Mobility & Hearing). Wheelchair accessible facilities are available.
3-Star Hotel
This hotel offers suite-style accommodations with a complimentary breakfast and evening reception. Its location in the Biltmore area provides access to upscale shopping and dining.
Hotel with Outdoor Pool
The hotel offers a well-maintained outdoor pool area suitable for families and business travelers. The pool provides a relaxing environment with ample seating and convenient access to hotel amenities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
Hotel with Gym
Hotel with Heated Pool
Room Types
King SuitePlease note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
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King Suite with Pool ViewRates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.
King Room with Pool ViewPlease note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Premium King SuitePlease note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
The room contains air purifiers, as well as special mattress and pillow covers to reduce allergens
Premium King SuiteThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. A seating area with a flat-screen TV, a tea and coffee maker and a balcony are offered in this spacious suite.
One-Bedroom King Suite with Mobility Accessible TubThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. A seating area with a flat-screen TV, a tea and coffee maker and a balcony are offered in this spacious suite.
Two-Room Suite
Two-Room Queen Suite with Two Queen Beds
Two-Room Queen Suite - Pure Wellness
Two-Room Queen Suite with Pool View
Premium Suite with Two Queen Beds
King Suite with Roll-In Shower - Mobility and Hearing Access
Guest Reviews
7.5
Good
Location
Embassy Suites by Hilton Phoenix Biltmore boasts an excellent location that guests frequently praise for its proximity to a wide range of attractions and amenities. Nestled in the beautiful and trendy Biltmore area, the hotel is in the heart of Phoenix's vibrant setting, making it perfect for those wanting to explore the city. Visitors find themselves conveniently close to shopping and dining hotspots, with the Biltmore Fashion Square and numerous fine restaurants just a short walk away.
The neighborhood exudes a safe and appealing atmosphere, offering easy accessibility to downtown Phoenix, Scottsdale, and major transport routes, making it an ideal choice for both leisure and business travelers. The hotel's location also lends itself to an enjoyable stay for families, providing spacious rooms and superior amenities like a beautiful pond and atrium that elevate the overall experience.
Guests have highlighted the convenience of having popular stores such as Macy's and Saks nearby, along with restaurants like Cheesecake Factory, adding to the hotel's allure as an excellent value for its location. Overall, Embassy Suites Phoenix Biltmore provides a central and scenic base for exploring the best of Phoenix with comfort and ease.
Breakfast
At the Embassy Suites by Hilton Phoenix Biltmore, guests have much to say about the hotel’s breakfast offerings, which are a highlight of their stay. The breakfast receives consistent praise, with many guests describing it as great, wonderful, and even amazing. One of the standout features is the made-to-order omelet bar, where diners can customize their omelets to their liking. The breakfast options are varied and include hot dishes like pancakes and French toast, all prepared to order. Guests frequently mention the friendly and efficient staff, particularly the lovely lady in the kitchen who quickly prepares custom dishes. The breakfast area itself adds to the experience with its beautiful atmosphere and enjoyable ambiance. Beyond the delicious offerings, the breakfast is described as being superior to that of many other hotels, providing excellent quality, generous portions, and an impressive variety. Despite a few less favorable comments about certain items being cold or watery, the overall consensus is highly positive, making breakfast at this hotel a delightful way to start the day.
Rooms
Embassy Suites by Hilton Phoenix Biltmore offers guests spacious and comfortable rooms that are perfect for families or anyone needing extra space. Many guests appreciate the large suite layout, which includes separate bedrooms and living areas. This thoughtful design provides convenience, allowing one person to get ready in the bedroom while another uses the bathroom. The rooms are generally clean, well-furnished, and feature comfortable beds, making for a restful stay. Guests often highlight the size and value of the accommodations, indicating that the rooms are quite large for the price paid.
Furthermore, guests enjoy amenities such as big TVs and additional sink areas, which add to both comfort and practicality. Those staying at the hotel praise the clean and quiet atmosphere, with the spacious suites offering a lovely sitting area. Although some rooms may seem a bit dated, they remain roomy and comfortable overall.
Embassy Suites also stands out for its impressive facilities, such as the nice hotel gym, pool, and free breakfast that guests appreciate. The hotel's beautiful atrium with a pond adds to the aesthetic appeal, enhancing the overall experience. A stay here offers good value, providing both pleasant accommodations and convenience for any traveler visiting Phoenix.
Beds
At the Embassy Suites by Hilton Phoenix Biltmore, guests frequently highlighted the comfort of the beds, making them one of the standout features of their stay. Numerous reviews mentioned comfortable beds, with many guests pleasantly surprised by how restful their sleep was. Phrases like "beds were comfortable" and "super comfortable" were a common theme, and the sentiment that the bedding exceeded expectations appeared often. Additionally, some guests appreciated the amazing pillows, which enhanced their sleeping experience. However, there were a few mentions of beds that seemed old, sagging, or uncomfortable, indicating that while most guests enjoyed restful nights, there might be occasional variations in room experiences. Overall, the majority of visitors found the beds to be a significant contributing factor to their satisfaction at this hotel, offering a restful retreat after a day of exploring or conducting business in Phoenix.
Cleanliness
Nestled in the vibrant area of Phoenix Biltmore, the Embassy Suites by Hilton presents a mix of opinions regarding its cleanliness standards, with many guests highlighting a predominantly positive experience. The hotel lobby impresses with its beautiful, lush design and clean appearance, setting a welcoming tone as guests enter. Many reviewers commend the spacious, clean rooms, noting them as comfortable and conducive to a relaxing stay. The dining area receives accolades for being particularly clean, while the overall property frequently earns praise for its tidy and well-maintained condition.
The hotel is often described as nice and clean, with guests appreciating the friendly and helpful staff that enhance the welcoming atmosphere. The property’s location near shops and restaurants further adds to its appeal, offering convenience to those staying there. Cleanliness is a consistent highlight across the property, from the lobby to the rooms, contributing to a pleasant and quiet environment.
However, a few guests have noted inconsistencies, such as issues with room and bathroom cleanliness and occasional pest sightings. Despite these occasional drawbacks, the Embassy Suites by Hilton Phoenix Biltmore generally offers a clean and comfortable experience, underscored by superb customer service, making it a worthy option for travelers.
Staff
Visitors to the Embassy Suites by Hilton Phoenix Biltmore consistently applaud the hotel for its exceptional staff. The service team stands out for being friendly, attentive, and incredibly accommodating, ensuring guests feel well-cared for throughout their stay. Reception staff, including individuals like Michael and Blake, receive particular praise for their professionalism, friendliness, and efficiency in managing check-ins and providing detailed information about the hotel's amenities. Guests frequently note that the front desk and cleaning teams contribute significantly to the positive experience, with the kitchen and bar staff also commended for their excellent service and culinary offerings. Many reviewers mention returning to the hotel, primarily due to the warm and welcoming environment fostered by the staff. Overall, the team at Embassy Suites by Hilton Phoenix Biltmore is seen as a cornerstone of its hospitality, consistently going above and beyond to meet and exceed guest expectations.
Pool
At Embassy Suites by Hilton Phoenix Biltmore, guests frequently highlight the pool area as a positive aspect of their stay. The outdoor pool is known for being heated, allowing for enjoyable swimming experiences even in cooler weather. Many find it a nice place to relax, with plenty of lounge chairs and tables available. Families with children find it particularly appealing, as the pool is described as kid-friendly and fun. The presence of a koi pond is an additional attraction for visitors, especially for the younger guests.
Though the pool receives widespread approval for its pleasant atmosphere and amenities like pool towels, some note that it can get crowded later in the day, suggesting early morning visits for a more serene experience. While there are mentions of the pool's small size and occasional cleanliness issues, these are counterbalanced by comments appreciating its quality and overall setting. The hotel's pool area, paired with the complimentary breakfast, provides a well-rounded leisure option for both adults and children during their visits.
Family
Embassy Suites by Hilton Phoenix Biltmore offers a delightful experience for families seeking a comfortable and enjoyable stay. The spacious suites are well-suited for larger families, ensuring ample room for everyone, whether it's a family of four or up to three children. The hotel stands out for its family-friendly amenities, including a welcoming pool area that allows small kids to join in the fun. The environment is further enhanced by the attractive plants and turtles, providing a unique and engaging touch for children. Visitors have appreciated the safe and convenient location, nestled next to a mall and a movie theatre, making it easy to explore the area.
Accommodations are complemented by a large patio that families take pleasure in, and the attentive staff ensure a clean and comfortable experience during lengthy stays. Additionally, activities such as feeding fish in the atrium and hiding Easter eggs in the lobby keep children entertained, adding to the resort-like feel that appeals to younger guests. The breakfast buffet is a standout feature, earning high praise from families and prompting many to make Embassy Suites their go-to option when visiting the valley.
Overall, the hotel is highly recommended for family travel, providing a beautiful and very friendly atmosphere. Its combination of spacious rooms, engaging activities, and great amenities make it an ideal choice for families looking to create memorable experiences together.
Yes, Embassy Suites by Hilton Phoenix Biltmore has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Phoenix Biltmore.
Yes, Embassy Suites by Hilton Phoenix Biltmore welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Phoenix Biltmore.
Yes, Embassy Suites by Hilton Phoenix Biltmore has a gym.