Town Lodge Umhlanga holds a prime location in the heart of Umhlanga, gaining consistent praise for its central position. It offers easy access to Gateway Mall, local eateries, main roads and the beach, making it ideal for both leisure and business travelers. The hotel’s environment is celebrated for its safety and tranquility while providing the convenience of nearby amenities and vibrant activities.
Guests have lauded the breakfast offerings as excellent with a wide variety of fresh and delicious food presented in a buffet style. The dining area contributes to a delightful experience, although some suggest more options for non-pork eaters and vegetarians. Dinner, however, presents mixed feedback; while some appreciate the friendly service and certain dishes, others find the menu limited and express concerns about food quality and preparation times.
The rooms at Town Lodge Umhlanga frequently earn positive remarks for their cleanliness, modern design and comfort. Housekeeping maintains high standards, though occasional lapses and minor maintenance issues like faulty air conditioning and inadequate noise insulation have been reported. Some guests find the rooms spacious while others feel they are smaller than expected.
Cleanliness across the property is a standout feature with many guests considering the hotel exceptionally tidy and well-kept. The friendly and professional staff further enhance the guest experience, often going above and beyond to ensure a pleasant stay.
The WiFi service receives mixed reviews. While many guests find it strong and fast, others encounter frequent disconnects and poor signal in certain areas. The pool is another mixed aspect; it is praised for cleanliness and being child-friendly but critiqued for its small size and shaded location.
Parking at the hotel offers a secure and convenient experience with numerous spots, although some find the spaces tight and difficult to maneuver. Family travelers appreciate the child-friendly environment, secure premises and convenient amenities, although the balcony transparency has been noted as a potential privacy issue.
Beds provide a mixed experience, ranging from clean and comfortable to too small or hard for some guests. Business travelers benefit from the hotel's strategic location and amenities catering to their needs.
In summary, Town Lodge Umhlanga is a dependable choice for travelers seeking a clean, comfortable and conveniently located hotel with commendable staff and a fulfilling breakfast offering, albeit with room for improvements in dinner options, bed comfort and WiFi consistency.
The aha Gateway Hotel Umhlanga is widely praised for its prime location, conveniently situated next to the Gateway Mall. This placement offers guests easy access to shopping, dining and entertainment, making it an ideal choice for both leisure and business travelers. The hotel’s proximity to the beach, freeways and essential amenities enhances its value as a traveler’s hub.
Guests frequently commend the hotel’s breakfast for its extensive variety and excellent quality. The buffet includes a wide range of fresh and cooked options and the friendly staff further enhance the breakfast experience. Dinner at the hotel's restaurant also receives high praise, particularly highlighting the variety and quality of the menu, although some did encounter service issues and found the prices on the higher side.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern designs. Many guests appreciate the big, comfortable beds and the cleanliness maintained by the housekeeping staff. However, some reviews point out the lack of basic amenities such as bar fridges and microwaves and occasional maintenance issues like faulty air conditioning.
The high standards of cleanliness are a consistent theme in the reviews with guests often highlighting the spotless rooms and well-maintained common areas. The hotel staff are frequently described as friendly, professional and efficient, significantly contributing to a pleasant stay. Specific team members receive commendations for their outstanding service, creating a welcoming atmosphere for guests.
The pool area, particularly the rooftop pool, is a notable feature praised for its cleanliness and pleasant ambiance. Despite some mentions of early closing times and limited pool sizes, the area is generally well-received, especially by families.
Family-friendliness is another strong aspect of the hotel with safe environments appreciated by guests traveling with children. Family rooms and secure parking options add to the comfort and convenience for families, although there are suggestions for more child-specific activities and menu options.
Parking availability and accessibility present a mix of positive and negative experiences. While some guests find the parking secure and well-managed, others report difficulties with space limitations and accessibility, especially during events.
The free WiFi service appears to be a common point of dissatisfaction among guests with many noting issues with connectivity and speed.
Overall, the aha Gateway Hotel Umhlanga offers a comfortable and convenient stay with notable highlights in its location, breakfast, cleanliness and staff service. Some areas like WiFi, parking and room amenities could benefit from improvements to enhance the overall guest experience.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is highly recommended for its prime location in Umhlanga, providing easy access to the Gateway Shopping Centre, restaurants, the Virgin Active gym and serene beaches. It is convenient for both business and leisure travelers, being close to the airport and main highways. The hotel is appreciated for its cleanliness, spacious rooms and excellent service. Guests particularly enjoy the garden seating area and swimming pool, though some note the bustling environment can be a bit noisy.
The breakfast offerings at the hotel receive significant praise, referred to as excellent and world-class with a variety of fresh selections catering to various dietary preferences. The overall pleasant ambiance and impressive service from the breakfast staff are highlights, though some mention issues like long queues and high prices. Dinner experiences vary with many guests appreciating the quality and deliciousness of the food along with excellent service, despite some concerns regarding menu limitations and slow service.
Rooms are generally favored for their comfort, modern decor and cleanliness. They are described as spacious and visually appealing with family rooms being particularly appreciated for their suitability for children. A few minor issues such as insufficient towels and smaller-than-expected rooms are noted but do not significantly detract from the overall positive experience. Extensive cleanliness throughout the hotel, including rooms and common areas, reinforces its welcoming and modern feel.
The staff are frequently commended for their exceptional service, characterized by helpfulness, professionalism and a warm, welcoming attitude. Their friendliness and efficiency, especially at the reception, enhance guest experiences. While there are a few reports of less favorable interactions, the overall positive and consistent friendliness of the staff stands out.
WiFi services receive mixed feedback, generally praised for being stable and quick in rooms, but noted to be weaker and inconsistent in common areas. The gym also receives mixed reviews with some guests noting basic facilities and non-functional equipment, while others find it adequately equipped and useful.
The pool areas, including a rooftop pool with great views, are well-received for their attractiveness and cleanliness, despite occasional overcrowding and a desire for more sun loungers. The hotel provides secure parking options, appreciated for safety and convenience, although some guests are dissatisfied with the additional parking fees.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is also recognized for its family-friendly environment. Spacious family rooms and a fun kids' area contribute to a memorable stay for families, despite a few logistical issues like towel provision and additional charges.
Overall, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge enjoys acclaim for its prime location, cleanliness, comfort, exceptional staff service and family-friendly amenities, making it a solid choice for visitors to Durban Umhlanga Ridge.
Categories
Outdoor Pool
Accessible
Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 200+ hotels in and around Phoenix
Save more on the App
Categories
2
Map
7,258,491
Hotels
60
Categories
49,804
Regions
208,995
Cities
Accessible Hotels, Apartments, B&Bs, Guesthouses with Outdoor Pool in Phoenix