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Sheraton Suites Philadelphia Airport

Philadelphia , 4101 B Island Avenue (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSheraton Suites Philadelphia Airport generally receives positive reviews across various aspects with an emphasis on its strategic and convenient location. Its proximity to the airport, major highways and various attractions in Philadelphia makes it a top choice for travelers, offering easy access to downtown and public transportation.

The hotel’s accommodations are frequently highlighted for their spaciousness, cleanliness and comfort. The suites’ large, clean and beautifully designed interiors, complete with modern amenities like multiple TVs, a microwave and a refrigerator, contribute to a restful stay. Families find the rooms particularly accommodating with plenty of space for children and amenities like cribs.

The hotel’s staff also garners praise for their friendliness, professionalism and helpfulness. Notable mentions of specific staff members indicate a high level of guest service, although inconsistencies in customer service were occasionally noted.

Dining experiences vary with the breakfast and dinner offerings receiving mixed reviews. While many guests enjoy the variety and quality of the breakfast buffet and commend the friendly breakfast staff, others criticize the breakfast for being overpriced and occasionally falling short in terms of service. The on-site restaurant is generally appreciated for its convenience, good food and friendly atmosphere, despite some comments on high prices and occasional food quality issues.

The hotel maintains a good standard of cleanliness overall with many guests praising the clean and modern surroundings. However, there are instances of cleanliness issues that suggest a need for more consistent and thorough maintenance.

Connectivity-wise, the free WiFi is functional but has its downsides, such as connectivity problems in certain areas and a fee for non-membership customers. The gym, though small and subject to occasional maintenance issues, is considered adequate by most guests.

Parking is secure and appreciated but is a frequent point of contention due to its high daily fee and occasional availability issues. Despite these drawbacks, the hotel’s convenient location and the security of the parking area remain strong points.

Overall, Sheraton Suites Philadelphia Airport delivers a comfortable, convenient and friendly stay. The hotel's proximity to the airport, spacious and well-appointed rooms and helpful staff collectively contribute to a positive guest experience, making it a reliable choice for travelers needing easy access to the Philadelphia area.
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Categories

Family Friendly Hotel

Sheraton Suites Philadelphia Airport is often recommended as a family-friendly option in Philadelphia.

Hotel with Parking

This hotel provides parking facilities, which is particularly beneficial for those flying in or out of Philadelphia. The parking area is well-maintained and easily accessible.

EV charging stations

Hotel with EV Charging Stations

Sheraton Suites Philadelphia Airport includes EV charging stations.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Dogs Stay Free

Romantic Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel where Dogs Stay Free

Room Types

One-Bedroom Suite The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

Deluxe Double Room The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Junior Suite - Accessible The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

Deluxe King Suite The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a sofa, as well as heating. The unit has 1 bed.

Club Access Suite, Club level, 1 Bedroom Suite The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a sofa, as well as heating. The unit offers 2 beds.

Club Accessible Suite, Club level, 1 Bedroom Suite The double room provides air conditioning. The unit offers 2 beds.

About Sheraton Suites Philadelphia Airport

License: 667707

Guest Reviews

7.6

Good

Location

The Sheraton Suites Philadelphia Airport garners positive feedback from guests primarily due to its strategic and convenient location. Just a short shuttle or taxi ride away, travelers frequently highlight the hotel's proximity to the airport, making it an excellent choice for those with late or early flights. Guests appreciate the ease of access to major highways, facilitating straightforward commutes to various attractions in Philadelphia, including the Wells Fargo Stadium, The Mann and other sports complexes.

Despite being roughly 20 minutes by car from the city center, its location remains favorable for accessing downtown and surrounding areas. The hotel also offers good connectivity to public transportation, easing the journey into the city. Additionally, many guests find the location practical for attending local events and enjoying nearby amenities like gas stations, food options and entertainment. Overall, the Sheraton Suites Philadelphia Airport is celebrated for its prime location and user-friendly transit options, catering well to both transient airport passengers and visitors exploring Philly.

Breakfast

The breakfast experience at Sheraton Suites Philadelphia Airport receives a mix of impressions from guests. Many guests find the breakfast offerings plentiful and appreciate the variety of choices, including fresh fruit and an enjoyable selection of food. Some highlight the friendliness of the breakfast area server and commend the breakfast atmosphere. The breakfast buffet is noted as good value and relatively good by American standards with early serving times starting at 5:30 am.

However, there are recurring complaints about the absence of a complimentary breakfast with several guests feeling the breakfast is overpriced. The need for breakfast tokens and occasional issues with staffing, such as lack of friendliness and staff not wearing hair nets, detract from the experience. Additionally, some guests encountered cleanliness issues, such as finding hair in the food.

Overall, while the breakfast is generally good and varied, the cost and occasional service issues leave room for improvement.

Dinner

At the Sheraton Suites Philadelphia Airport, the on-site restaurant receives mixed feedback but is generally appreciated for its convenient location and friendly staff. The food is often noted as very good with several guests describing it as delicious and enjoyable. Some specific dishes, such as the chicken Cobb salad and garlic fries, are highlighted positively, though there are occasional comments on over-salting and the quality of specific items like the Penne pasta with chicken.

The bar and restaurant staff, including a mention of excellent service from Pam, contribute to a pleasant dining experience and the restaurant's late hours offer flexibility for guests. The atmosphere at the bar provides an enjoyable setting for evening socializing, complete with the option to watch football.

However, there are points for improvement; some guests feel the food quality could be better, particularly for breakfast and a few reviews remark on the high prices and occasional disappointing meals like the Ribeye. Despite this, the restaurant is still considered a valuable amenity of the hotel, praised for its cleanliness, inviting environment and overall pleasant experience.

Rooms

The Sheraton Suites Philadelphia Airport offers spacious accommodations that guests overwhelmingly appreciate for their size and comfort. The rooms feature two TVs, a microwave and a refrigerator, which adds to their convenience. Many reviews highlight the rooms as large, clean and beautifully designed. Guests frequently mention the clean, cozy and homey ambiance of the rooms with comfortable beds, which significantly adds to a restful stay.

The suites often include separate living areas, which provide additional space and a sense of privacy. Rooms come with nice amenities, including toiletries with a pleasing scent, enhancing the overall experience. Positive mentions of modern facilities and quiet surroundings contribute to the peaceful atmosphere guests enjoy.

However, there are a few mixed reviews concerning some outdated elements and issues with cleanliness. Some rooms have been noted as being under construction, impacting the guest experience. Despite these occasional drawbacks, the overall sentiment paints a picture of roomy and comfortable accommodations ideal for travelers seeking convenience near the Philadelphia airport.

Beds

At Sheraton Suites Philadelphia Airport, the comfort of the beds seems to be a mixed bag. While some guests found the king-size and standard beds very comfortable, allowing for a restful sleep, others encountered issues with older, lumpy mattresses and beds that were not bolted down properly. There were positive notes on the bedding being clean and the beds being cozy enough to almost make one miss the check-out time. On the contrary, some beds were reported to be dirty or stained and a few were described as outright terrible, broken or stiff.

The children's sofa bed particularly received a lot of criticism for its poor quality and comfort, which detracted from the experience for families. Despite these inconsistencies, the overall impression is that, although there are comfortable beds available, the experience can be quite variable, making it wise for guests to check their rooms thoroughly upon arrival.

Cleanliness

Sheraton Suites Philadelphia Airport has received mixed feedback regarding cleanliness from guests. Many reviewers praised the hotel for its very clean and comfortable rooms, highlighting the clean and well-appointed environments, spacious rooms and beautiful surroundings. Several guests explicitly mentioned the rooms being super clean and modern with comments pointing out the clean bathrooms and the overall cleanliness of the inside building. Consistency in cleanliness was also noted with mentions of clean hallways and a clean and accessible environment.

However, reviews also indicate some recurring issues. A notable number of guests pointed out that their rooms were not properly cleaned, citing specific problems such as dusty areas, dirty sofas and unvacuumed carpets. Several guests mentioned finding crumbs in beds and on furniture, sticky and urine stains in bathrooms and leftover items from previous occupants. Furthermore, some areas did not seem well-maintained with comments suggesting that the hotel could benefit from deeper cleaning efforts and upgrades.

While many found their stays to be pleasant with comfortable and beautiful rooms, the inconsistency in the level of cleanliness and the need for periodic deep cleaning and maintenance were common themes in the feedback. Despite these issues, the hotel's proximity to the airport and friendly staff contributed positively to the overall stay experience for many guests.

Staff

The staff at Sheraton Suites Philadelphia Airport receives predominantly positive feedback from guests. The team is frequently described as friendly, courteous and helpful. Guests appreciated knowledgeable and service-oriented employees, particularly mentioning individuals like Pam, Mekki, Brenda, Robert and Tracy who left lasting impressions with their warm and professional demeanor. A notable number of reviews highlight the smooth and efficient check-in experience, indicating a well-managed front desk service, at least in some shifts. The housekeeping team also received commendation for their friendliness and responsiveness.

However, there were notable inconsistencies. Several guests reported unhelpful or even rude experiences with certain front desk personnel, pointing to a need for better customer service training in some cases. Specific incidents of staff appearing on edge or not attending to guest needs were mentioned. Despite these issues, the overall narrative portrays a hotel where many staff members are committed to providing excellent service and making guests' stays enjoyable.

Wi-Fi

The WiFi situation at Sheraton Suites Philadelphia Airport has garnered a mixed bag of reviews. On the positive side, guests appreciated the complimentary cookies and found the WiFi to be great when it worked. However, many travelers encountered issues with internet connectivity with some noting that the WiFi didn't work in their rooms or had to go outside to get a signal. Additionally, WiFi isn't complimentary for non-membership customers and comes with a fee, which some guests found unexpectedly high. Despite facing these tech troubles, the staff received praise for being attentive, sympathetic and providing good service, although a few guests mentioned encounters with rude front desk personnel.

Gym

The gym at Sheraton Suites Philadelphia Airport receives mixed reviews from its guests. Positively noted for being great and functional despite its small size, the fitness center is also described as nice and clean. However, there are recurring mentions of the gym being out of order, inaccessible or having poor facilities, which detracts from the overall experience for some visitors.

Parking

The parking situation at Sheraton Suites Philadelphia Airport has garnered mixed feedback from guests. On a positive note, guests have appreciated the secure and private parking facilities, along with the professional demeanor of the shuttle drivers. However, many visitors have expressed concerns over the high cost associated with parking, which stands at $25 per day—some even considering the fee to be ridiculous and unjustified for paid guests.

While some reported that the $15 per day for gated parking was very affordable, the general sentiment leans towards the cost being significant and unexpected with many suggesting it should be reduced or even complimentary for hotel guests. Additionally, guests have noted frequent issues with finding available parking spaces with some experiencing full lots or having trouble with the parking pass system.

Overall, while the secure parking option is appreciated, the overshadowing concern remains the high daily fee and occasional availability issues, which detracts from the overall guest experience.

Family

Sheraton Suites Philadelphia Airport is a family-friendly accommodation that offers spacious and well-appointed suites perfect for short family stays. Guests appreciate the hotel's ideal location near the airport, making it convenient for travel. The suites are designed to comfortably accommodate families, including provisions for newborns and the availability of cribs. Parents have noted the space allows kids to run around and enjoy their time. Despite some isolated concerns, overall, the hotel provides a welcoming environment for family trips.

4 Star

Sheraton Suites Philadelphia Airport boasts an overall clean facility, making it fitting for a four-star stay according to numerous guests. Many have found the hotel to be nice and meeting their expectations of a 4-star experience. The property ensures convenience with its shuttle service and aligns well with the standard quality of Sheraton Marriott properties. However, a few reviews indicate that the hotel does not match the criteria required for a four-star rating and lacks certain amenities. Despite these minor drawbacks, the hotel provides a generally good four-star accommodation.

Business

Sheraton Suites Philadelphia Airport caters well to business travelers, offering a business-friendly environment suitable for both work and leisure trips. Located conveniently near the airport, the hotel provides a free shuttle service, facilitating easy and quick transfers. While the hotel is lauded for its convention-style facilities, making it an excellent choice for conferences and large groups, it should be noted that there is no business office on-site. Travelers should ensure they call in advance for specific needs, as amenities such as a gym may vary. Overall, its strategic location and range of services make it appropriate for those traveling for business purposes.

Accessible

Sheraton Suites Philadelphia Airport offers a clean and accessible environment for guests with disabilities. The hotel is praised for its overall accessibility with accessible rooms and well-equipped accessible suites and bathrooms. The location is noted for being easily accessible and convenient, complemented by a helpful front desk staff. The property maintains a secure parking lot, though there is a fee for parking that some guests might find inconvenient. While the hotel does provide shuttle service, a few guests pointed out the need for more detailed explanations of the facilities, including restaurants, bars and vending machines. Overall, it provides good value for the price while accommodating accessibility needs.

Luxury

Sheraton Suites Philadelphia Airport offers a luxurious experience characterized by beautiful suites and a calming, modern atmosphere. Guests appreciate the luxury feel and the beautiful surroundings typical of a classic Bonvoy hotel. The hotel includes a French restaurant, contributing to the overall high-end experience. While some expect more for the price and recognize that it may not meet all luxury standards, the four-star rating and elegant amenities provide a generally upscale stay.

No, Sheraton Suites Philadelphia Airport doesn't have any pool.

No, a spa isn't available at Sheraton Suites Philadelphia Airport.

Yes, Sheraton Suites Philadelphia Airport welcomes dogs.

Yes, parking facilities are available at Sheraton Suites Philadelphia Airport.

Yes, Sheraton Suites Philadelphia Airport has a gym.

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