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Summary of reviewsHotel Alun Nehuen is celebrated for its exceptional location in Bahia Lopez, offering guests stunning views of lakes, mountains and forests. The setting is perfect for relaxation and outdoor activities like trekking and boating, making it an ideal destination for nature enthusiasts. While the hotel is 30 km from the center of Bariloche, this remoteness contributes to its tranquil ambiance, providing a serene escape from urban life. Guests frequently praise the excellent breakfast, cleanliness and spacious rooms, which complement the magnificent surroundings and enhance the overall experience.
The breakfast service at Hotel Alun Nehuen receives generally positive feedback with guests appreciating its completeness, quality and the range of items offered. The delightful views from the breakfast area add to the pleasing experience. However, some guests feel the breakfast could benefit from more variety and occasional changes. Despite these critiques, the morning meal remains a strong start to the day for most visitors.
Dinner at the hotel is well-regarded for its delicious, homemade dishes and reasonable pricing. Guests appreciate the quality and taste of the food, as well as the excellent service provided by the staff. Special occasions like New Year's Eve dinners, set against breathtaking views, are particularly highlighted. Nonetheless, some guests express a desire for more variety in the dinner menu and more consistent quality in the main dishes.
Room experiences at Hotel Alun Nehuen are varied. Many visitors enjoy the renovated, comfortable and clean rooms, which offer stunning views of the surroundings. However, some issues have been noted, including incomplete room preparations, noise levels, lack of air conditioning and inconsistent cleanliness standards. Despite these concerns, the comfort and spaciousness of the rooms, along with the natural beauty surrounding the hotel, are frequently commended.
Cleanliness at the hotel is another area with mixed reviews. While many guests laud the high standards of cleanliness and well-maintained rooms, others point out recurring issues like dirt under beds, hairs in bathrooms and dirty common areas. Despite these inconsistencies, the general sentiment leans towards a positive appreciation of the hotel's potential and its beautiful setting.
The staff at Hotel Alun Nehuen consistently receive high praise for their exceptional service, attentiveness, warmth and friendliness. Notable mentions of staff members by name highlight the personal and welcoming interactions that enhance the guest experience. The staff's proactive approach to problem-solving and their dedication to ensuring a pleasant stay are significant positive aspects of the hotel.
Conversely, the hotel's Wi-Fi service is a major drawback with guests consistently reporting weak and unreliable connections throughout the premises. This poses challenges for those needing continuous internet access during their stay.
Feedback on the beds is mixed with many guests finding them comfortable, while others raise issues about the configuration and condition of the mattresses and headboards. The absence of extra pillows and certain awkward room layouts are also noted.
As a three-star hotel with aging facilities, Hotel Alun Nehuen offers a nostalgic charm and comfortable experience, despite needing structural improvements and updates. Guests appreciate the serene and picturesque setting, which compensates for the lack of modern amenities. Suitable for those seeking a peaceful retreat in a stunning natural environment, the hotel holds its appeal for a memorable stay.
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