Info
Summary of reviewsHôtel Restaurant Le Chanel is highly praised for its strategic location, making it ideal for various types of travelers including business and leisure guests. Situated conveniently near major highways and close to Lyon, Geneva and the medieval town of Perouges, the hotel offers easy access to notable sites and activities. Despite its proximity to major roads, the setting remains tranquil, adding to the overall appeal for those traveling by car.
Guests rave about the breakfast experience at the hotel, highlighting the hearty and varied à la carte options, fresh bread, croissants and spreads. The ambiance is noted to be charming with the choice to dine inside or outside and room service maintaining the high quality of food. The breakfast is considered great value for money, despite occasional understaffing issues.
The dinner service also garners high praise for its generous portions, excellent dishes and spectacular desserts. The restaurant provides a true French dining atmosphere with detailed menu explanations enhancing the overall experience. Though one review mentioned dissatisfaction, the overwhelming majority of guests highly recommend dining on-site.
The rooms are spacious, clean and well-decorated with some offering balconies or terraces with pleasant views of the garden. However, guests noted that the bathrooms are outdated with issues such as broken tiles and narrow bathtubs. Limited heating also affects comfort with single radiators in bedrooms and none in bathrooms. Despite these drawbacks, the rooms are clean and provide a generally comfortable stay, along with good, safe parking facilities.
Cleanliness receives mixed reviews with rooms being very clean and well-maintained, while the outdoor areas are poorly maintained with some complaints about black mold. The staff, on the other hand, consistently receive high marks for their friendliness, attentiveness and exceptional service, creating a warm and welcoming atmosphere.
The pool is appreciated for its size and included access but would benefit from better maintenance and care. Issues such as dirty conditions and poorly maintained surroundings are mentioned, along with suggestions for upgrades of pool and bathroom facilities.
The beds offer a mixed experience with some guests finding them comfortable but many reporting issues with mattress comfort and outdated bedding. The presence of old furniture and uncomfortable stretchers detracts from the sleeping experience for some guests.
Overall, Hôtel Restaurant Le Chanel is well-regarded for its accessible location, delightful dining experiences, spacious rooms and exceptional staff service, despite some areas needing improvement in room amenities and maintenance.
Show moreRead review summaries for all categories
Categories
